what do I do with a item which isn't the one ordered? the seller of the item ordered says it wasn't

[daph380]

I have received a skirt which isn't the one ordered.The seller says it is not the one they sent and postage labels must have neen wrongly applied. What do I do ? Don't know whose it is and I don't want it as it's no use to me.

[jckl1957]

The Ebay guarantee states you will get the item you ordered or your money back.

So, use the guarantee.

Open a return.  Give the reason for return that this is not the item you ordered and then the seller will have to sort it out.

They can either provide a label and ask you to send them the item you did receive, or they can simply refund you.

What they can't do, is say it isn't their problem.