Hi there just a question its not something thats affected me just yet though i had a return on a faulty item and spoke with ebay via phone
They told me when i asked them that if a item is damaged via delivery method that to get a refund you still need to return items and the refund comes from the seller
Is this correct as before it all kicked in i am sure i read loads of times on here that its ebay who actually refunds the buyer out of ebays pocket when items are delivered damaged so the seller keeps the payment the buyer paid and the buyer gets a refund and probably keeps said item.
Which is it as if its not ebay refunding in that instance then whats the point of simple delivery and buyer protection
I said this to the ebay staff on the phone and they said something like.....all the new system does is hold funds for 2 days from the seller after item is delivered.
Which i said to them but if thats the case then that means nothing for say....my return i just made as the seller would have their funds released while im trying to sort out and test the said item.
They just repeated what they told me.
