AirPods

[letasker0]

I have sold AirPods the buyer are saying there faulty however when I sold them to the buyer they are brand new and they are un opened when I sent them which means there not my fault they are faulty they told me they called Apple and they couldn’t help and now they want to return it and want a refund what do I do because I don’t want to accept the return and refund them 

[tressygirl]

If a case for item not as described is opened, you will have to accept the case within 3 days.  Cases are all automated no point challenging it at that point.

If you want the item back,  pay for a fully tracked return postage,  and only refund through those case details,  when the item is back with you.  You will have 48 hours to do so.

Stick within those timelines,  and your seller performance will not be affected.

If you think the refund was unjustly granted,  and the buyer has abused eBay's 30 day MBG,  Money Back Guarantee policy,  you can appeal the decision.  I won't lie, it's not always easy,  and does favour the buyer in most cases. 

This explains the appeal process:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369

@letasker0 

[61stephenuk]

Accept the return and refund,they appear to be replacements or fakes according to Apple and online  checkers as they state

'We’re sorry, but this is a serial number for a product that has been replaced. Please check your information and try again.'

'This device has been replaced, so it can not be serviced by Apple' 

If you are unsure if the others you are selling are genuine you must not sell them