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Having problem with seller

I am a 68yr old disabled woman I am having a problem with a seller, I ordered a kitchen worktop it arrived no tracking, i paid ro a carpenter to cut and fit it into my existing worktop but wht the seller sent me was not like the listing and not like ...

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Virgin bank accounts

I have an Ebay business account and haven't sold on it for years, after starting a new business selling online via a dedicated website I also planned to start selling some stock via Ebay. I now bank with Virgin (ex Clydesdale) and I have recently ope...

Not Allowing Bidding?

Is there something up with ebay's IT today? I've cleared the cookies from my browser. Rebooted, and I still can't bid on a couple of items. When I press to increase a bid, the bidding section then has a blue line around. When I press on bid, it doesn...

Non collection

I sold an item listed as collect only, a buyer paid right away didn't even make an offer just bought it. The buyer told me, there are currently in hospital and as soon as there out, they will collect there item. Then messaged me there out now but sti...

Unable to Promote listings

I have just put on a few listings and it doesn't come up with the option to promote them 路‍I've not had a problem before and the thing that's odd is I can promote buy it now listings just not auction listings... any one got any suggestions a why this...

No delivery.

I too didn't recieve a parcel but did get Evri to say it was LOST and pic for delivery was not my door...Despite sending the email to eBay from Evri thats not enough so its stuff you you didn't get your purchase and you have to prove it... evidence c...

Stolen parcel

HiI keep trying to contact Ebay for a missing item. On the app it's shows that it has been delivered, but on the proof of delivery the delivery guy put a different picure with another order. I can't contact Evri, as every time they hear my tracking n...

Refund

How long does it take to receive a refund. The seller advised on the 16th April they've actioned a refund.

Why does it change?

I have a frustrating issue, and if anyone could help, i'd be very grateful.When listing a new item, i take great care in spacing the wording (Kerning?) of the items description and details, within the written description boxThen when i make the item ...

Buyer asking for a refund

Hi I need some advice...I sold a watch on the 8th of AprilThe buyer has had the watch for 10 days nowAnd now they're saying that today is the first day they have worn it and that it has brokenAnd want a refund...what do I do?...I don't think I'm resp...

Private Seller Fees Clarity Please

I just sold my first item and was charged 30p that I didn't expect. I read and re-read the fees pages (which would benefit from a simple case study calculation) before I listed but it wasn't a straight forward read with there being insertion fees, li...

Delivery issues

Hi, just purchased a second hand USB receiver for a Logitech mouse, the seller had an option to pay just under £10 for next day delivery. On my emails from eBay it says estimated delivery today the 26th of April, now when I track the item it says est...

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Item should have arrived by 16th april

Order item on 6th April for item to arrive by 16th still not arrived so I asked ebay to help as no response from seller ebay now said that sellers tracking shows its kn its way and they will leave it until may 6th not happy at all with ebay guarantee

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Return

The Customer has purchased an item which is fit for the vehicle that is in the description but the customers vehicle is newer and the part wont fit The Customer has made a mistake by ordering a part off 2015 model for a 2019 model

royal mail labels

Does anyone know why all of sudden royal mail has added a proof of postage bit underneath the postage label and is this a permanent thing now? most annoying as cant print off now on label printer as have to print off on paper printer and cut out the ...

Non delivery to international customer

I have been advised that a buyer has reported an item has not arrived and eBay are withholding funds. However I have proof of postage and eBay have advised me by email that the item was dispatched by them from their Global Shipping Centre. What can I...

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Item hasnt arrived

Has anyone got a contact number for ebay so I can ring them . I have purchased an item paid for it via PayPal. Its not showing up in my purchases but the money has been taken and the seller isn't responding

Sellers of books

Why do some sellers of books ask me to type in my delivery address when I get to the checkout page?Don't they have access to that in my eBay details?I have been buying off eBay for years, all sorts of things including books and have never been asked ...

Private seller sold faulty fold-up kayak

Seller has sold about 7 fold-up kayaks, but says he is a private seller and does not accept returns. The kayak seat broke as soon as my husband tried it out for the first time. Seller takes no responsibility and does not respond to any of my messages...

Ebay system constantly showing an error.

I have been trying to return an item that was so poor in quality that it was not fit for purpose. The returns system seemed very simple and instructed me to print of the return address label or save the qr code to present to the post office. When try...

Refund

Someone bought an item for £170 with £4 postage they received the item and eBay gave me £121 taking off fees, the person wanted to return I paid for the returns label but now eBay is wanting me to pay back £151??? Why am I having to pay an extra £30 ...

non-delivery?

Royal Mail tried to deliver parcel to my buyer twice. Eventually they returned the parcel back to me. Contacted the buyer who agreed to pay P&P again for me to send parcel to them which I did. Royal Mail again unable to deliver on 2 days running. Hav...

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Returns

Ordered two boot struts for lotus elite but when fitted were not strong enough Seller will not accept return as package opened and item fittedHow could I find if item did not work without opening package and fitting?

Missing best offer

I've been sent an alert that I have received a best offer. It's showing as a pending offer in my account but when I click on it nothing appears. How do I access the offer?

Resolved! Free 2-3 Day Postage Tag Gone

Hi Everyone, Hope all is well. We have currently seen that all our listings have had the 2-3 day postage green tag removed. We do offer 1-2 day shipping free of charge. Why has this happened a couple of days ago we did have the tag on all listings an...

Excluding seller from a saved search

I've had a few long-standing saved searches which have recently become swamped by mass selling items from one seller. I've tried using the 'exclude' seller option towards bottom of advanced search but it makes no difference to the results. I still ge...

Orders received that I have not ordered

Strange one, last week I received a hair clip from a supplier via eBay, but I didn't not order, this week I received a congratulations card, different supplier, again which I didn't not order, no money charged to me, not sure why this is happening, a...

Return request & postage refund

Hi, buyer bought shirt listed in women's section, described as women's in description, measurements in description. He's a man and it doesn't fit him - said he didn't realise it was women's. My ad states no returns.He's very politely said he would li...

Can’t refund the full amount

Hi,I recently sold a book to a buyer that did not arrive. It was sent tracked 48 but I lost the receipt so decided to give a refund as it wasn't the buyers fault. The total cost to the buyer was about £9.90 but I could only refund £7.30. My question ...

Foreign sellers

Ebay need to make it more visible when a seller is not in this country. I don't want to buy from a foreign country but clicked my order before I realised, very annoying

Favourite seller list

I have just gone to my list of favourte sellers and there is a little red circle with an exclamation mark in the middle next to each one. No idea why? Has anyone else seen this?

Resolved! Negative feedback

Hello I was left negative feedback from a buyer .I have never received negative feedback before.My husband recently passed away and a day after I sold an item ,I messaged the buyer to explain and refunded the money.To be honest my head was all over t...

Can’t pay with PayPal credit!

Whenever I purchase an item on buy it now I am given a choice of how to pay. I prefer PayPal credit.. If I make a bid on something and the offer is accepted they automatically take from my bank account without any choice. I have tried to alter my set...

Setting up using my fingerprint to log-in

I want to speed up logging-on to eBay using my fingerprint pad on my laptop. the eBay instructions just state 'Turn on passkeys' but don't give the option to 'register' my fingerprint for use - where/how do find this. The auto chatbot 'help' is total...

Refund Shenanigans

I bought 2 items but only 1 arrived,the tracking info was incorrect and claimed both had arrived.the seller didn't believe me and neither did eBay so l appealed and eBay decided to believe me and I was emailed to say that I'd had a refund processed w...

eBays physical address

Does anyone know where I can find eBays correspondence address?My Company has gone insolvent and the liquidators need me to list all the creditors of which eBay is one.

Ebay please sort your RM labels out!!

Last thing I need at 6:30AM is having to dig my old paper printer out because the label system is broken and I can't use my label printer.Having no option to use the 4x6 without the proof of postage slip being on the same page is madness. Please sort...

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Are sellers finding that buyers cannot leave feedback for recent sales, or is it just me?

Completed around 15 or so sales in the last month, but nobody seems to be leaving me any feedback. One of my buyers said he could not leave feedback. eBay's automated assistant is no help at all, so before I phone support, I thought I would poll the ...

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Item not received

I've sold an item which has been shipped from England to Northern Ireland. Customer says he's not recieved and wants his money back. I've provided the tracking number. Shows on Royal Mail website that Royal Mail have the package. Looks like it's not ...

Printing postage labels

Hi All, I've recently noticed that domestic postage labels (UK) have just gone to one per page alongside a 'proof of postage' certificate. I used to be able to print 4 x labels per A4 page, which was far better financially and led to less wastage. Do...

I can pay the goods

Sorry am eBay customer for long time ago ... since 3 weeks ago that am trying to purchase the goods that i won but the systems doesn't allow my payments but until I can pay the goods please May I pay my goods. Please

Ebay contact seller error

Hello, I have tried to contact a seller selling a gpu and eBay just removes my message and doesn't let me contact the seller. I tried to contact him on all the items he is selling and I got blocked on all of them. Can anyone help?

Relist classified ad that the buyers cancelled

Just listed a vehicle this morning classified ad with best offer some guy has accepted my counter offer then immediately messaged to request cancellation iv just noticed iv been charged £19.99 again to relist the advert is there anyway way to get the...

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Royal mail postage labels

Does anyone know why all of sudden instead of printing 4 labels to a page I'm now getting one label and proof of postage bit underneath? And most importantly, how I can change it back to 4 labels per page. Thanks

Royal mail 'certificate of postage'

So I've been using royal mail for sending my parcels, been using a mix of 2nd class and 48 hour tracked. Today on a delivery I've had 'certificate of postage' needed to be printed as well as the label, I've never had this needed to be printed before ...

ebay funs on hold

I Recently sold a item an eBay. brought the posted label went to the post office. post office would not except the label because it was wrong. posted it anyway frist class. but no tracking number I have contact the buyer to explain the issue and ask ...

Resolved! eBay remove listing shortly after my purchase of fake item. Confirm refund greyed out

Order date: 05 Apr, 2024 Order total: £35.99 Order number: 05-11410-41398The listing for this item was follows"Apple AirPods Pro 2nd Generation Genuine - New (Sealed)"The item is clearly fake and I have spotted the following problems..1/ The case res...

Reducing Advertised Postage Cost

Also for a Current Purchased item.. could you provide detailsASAPhow to change P&p chargeA genuine mistake was made..!£12.94Usual charge £2.94+ or more. How can this be changed.? Other than doing a partial refund.? Please reply ASAP. Thank You

Buyer raises bogus refund claim. eBay chasing me. Buyer reported. How long until resolution?

Garmin Forerunner 30 GPS Running WatchDate sold 15 Apr 2024Date buyer paid 15 Apr 2024Delivery Date 19 Apr 2024Request amount £25.00On hold amount £25.00Held from payouts until the request is complete. I will start this by saying I just posted anothe...

Need Advice..

I purchased a New phone on September 2023..The phone arrived with the wrong battery..I have been in contact with the person who I purchased the phone from..They said there was the correct battery in the post..Im still waiting on the correct battery.....

Buyer didn’t read my listing properly

 I listed 3 drones named drone job lot. I clearly stated it was £15 each/ the actual job lot £45. A buyer didn't not understand this and bought thinking he's getting 3 good drones and free shipping for only £15. Then he wants a return even though I d...

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Chinese counterfeit J201s

The J201 is a vintage (no longer in production) JFET transistor for which there is no modern equivalent and which is particularly sought after by builders of guitar pedals. There are hundreds of listings from China for J201s at really cheap prices bu...

Ebay Authenticity Guarantee

Hello, I purchased a 9ct gold bracelet through ebay authentication service and everything goes smoothly. A month later I sell the same bracelet through ebay authenticity guarantee and the authentication team fail the inspection on the bracelet not ha...

buy it now reached but auction is still live

Hi. An item i'm currently selling with a buy it now option seems to have glitched. The buyer has bought the item, but the listing is still live. The help section is confirming the item has been purchased. When I try and revise the listing, buy it now...

Connecting Nectar card

Hi all,I'm trying to connect my nectar card, but for some reason it says my account is not in the UK.i'm trying to connect my nectar card, but for some reason it says my account is not in the UK. It is in the UK I am able to sell items and link my ba...

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Sold item but can’t login to eBay

I sold an item on ebay, the seller paid then asked for a refund. I went to add my bank details, I then got logged out & can't remember login details for that account so can't complete refund. It doesn't recognise any of my emails. I have the sellers ...

Warranty

I bought my wife a Galaxy S22pro in August, she has been having issues whereas the fone doesn't fully charge, and stops around 80-85%, and also on occasions has frozen, it has a 12 month warranty. I paid almost £400 for this and when trying to contac...

Faulty tablet from day one

Hi All, I bought a Xiaomi Pad 6 in Dec 6th 2023.It took 3 weeks to come. From day one the screen started to flicker, going black, then started to shut down. This occurred more and more. Contacted the seller on January 7th with another problem.I been ...

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Item taken by the bin men

I sold a motorcycle helmet for £152 + postage. I used eBay to buy the postage and sent it off to the buyer using Yodel.The tracking showed as delivered and I thought nothing more of it...until the buyer put in a claim for the helmet not being receive...

Buye

Hello, I need someone help. My buyer got shoes yesterday. Today she's texting me it's damaged but it wasn't when I sent it. She sent me some photos which was not looking good as I sent it. Now he's asking me refund but I didn't send that shoes like t...

Payment hold

Hi all this week i have sold a couple items on ebay. They are all on hold until 8th of may it is currently 25th april. Normally my payputs get relesed one the item is delivered but im not sure whats going on anyone know what the problem might be?

Resolved! Waiting over 10 weeks and counting for eBay to acknowledge my complaint and offer a refund.

KEF Coda 9.2 Floor standing speakers£75.00 Item subtotalSold on: 9 JanYou marked as paid a) I listed the above item for sale in the UK, stating collection only late 2023 b) Some guy from Poland buys the item. c) I contact him and he informs me he mad...

having pay extra postage

Had few items I have sold that's buyers having pay extra postage on second class postage I used the pre paid eBay labels and I always check the weight is under what it needs to be what should I do stop this happening

Buyer texted about missing item

I sold a tv(including a cable and a remote) and sent it to the buyer. However, when he received it, he texted me that the remote is missing, even though I am certain that I put it inside the box. He gave me three options, which is me buying a remote ...

Returns

Just purchased sleeveless tank top, the seller does not accept returns, the tank top is described as XXL, upon receipt it would appear the jumper has previously been washed on a hot wash and has consequently shrunk!!making it more of a medium rather ...

Buying an item.

I've bought loads of things on eBay before but I have received a message asking for a mobile number or email address for the tracking service. I've never been asked this before and the request came to my email. Should I be concerned?

Cannot/will not accept a return

I bought a used pair of size 9 Vans from a private seller however upon delivery they turned out to be size 9.5 and did not fit me. I contacted the seller explaining this and they said they were happy do a refund but did not know how to go about it. I...

Currency designation

My listings page has suddenly changed from dollars to pounds in the pricing section and American weights to Decimal weights in the mailing section. How do I change them back to their original settings??

Charged for international posatge incorrectly

I've been charged 40p for international postage when my item is going to Staffordshire. (see attached) I can see that the buyer is registered in Australia, but his postal address is England. Ebay have stated that the charge is because the item is bei...

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Report a scam seller

Hi How can I actually speak to a human being at eBay to report what I beleive is a scam seller, I have paid over £200 to this seller for 2 items. eBay do not make it easy to speak to them when you have a problem.

funds on hold due to hacking

Hi - I was hacked on 3rd March in multi-users section the hacker managed to list 30 cameras which were sold at high prices and consequently I have been sent a bill from Ebay for £2,7000 for selling fees. I have been calling Ebay practically every day...

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Return of fake item

I brought a Amazon firestick which turned out to be fake, I did all that I was asked to do by eBay in a phone call .. report item , request refund, request non return of item for refund due to not being able to delete my personal data when trying to ...

Requesting an invoice

Hello trying to buy a heavy item requiring freight. At checkout asks me to contact seller for freight charges. Seller is saying I need to request a total and sent an example screenshot. However no option on my checkout. Have added a second credit car...

Refound

Hello, I have a problem, I am supposed to get a refund to my account within 3/5 business days, but I had a problem with my card and unfortunately I had to block it and I added a new card number to ebay and deleted the other one, how can I contact som...

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Problem with automatic postage purchase from sold screen buying wrong postage than was selected

I sold an item yesterday that included postage for a 2 kg parcel, £4.06. I purchased the postage from the sold screen and it was only when I printed the label I noticed it was for a 1kg parcel. I went back into screen and sure enough £4.06 was specif...

Apple Watch ultra2

I have bought a Apple Watch and have not been paid and guess what I have again been conned into buying a tracksuit for £30 which has not turned up and I keep messaging but nothing ! EBay pay after two days when they should hold up monies until receiv...

Wrong tracking number for buyer

Hi. I printed off a postage label for a customer and it says Royal Mail on it. I thought nothing of it but apparently it's yodel that the customer wants. I gave up in the end and paid to send it via Royal Mail. Now the customer has the wrong tracking...

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Resolved! Wrong Postage Label

I've just sold a pair of shoes. I used the Royal Mail postage option. Purchased the label and took QR code to post office. Label was for a large letter, not a small parcel so ended up having to pay £4.59 for the correct postage. Is there any way to c...

Seller emailed me to say my order was cancelled as was out of syocked yet they havnt cancelled on eb

Hi the seller emailed to say my order has been cancelled as it was out of stock yet looking on my eBay account it hasn't been cancelled so how am supposed to get my refund in full? I have emailed them back requesting refund in full and also messaged ...

Help with listing an item

I have tried to list an item and after I preview it when I go to list it I get a message saying my postcode is invalid, I listed 4 other items this morning with no problems, I've never had a problem before. I have checked my settings and my address i...

Rogue Seller

Hi can anyone tell me why ebay isent vetting sellers on this site, i have a seller i bought and paid for 2 items at the same time, where it was said 5-7 days delivery,I paid straight away, and was expecting the items as discribed in a timely manner a...

Buyer Feedback

HiDoes anyone know how a seller can change the feedback left for a buyer?I accidently hit send when thee feedback for a previous buyer, which was not positive, was still in the feedback box and now one of my good buyers has bed feedback from meI have...

Sold not collected

Hello all. I sold something Feb 2nd but the buyer still hasn't collected. The buyer has asked me to post it to him, but it's collect only. Months are clicking away, the money has been spent already I cannot afford a refund. Help

Seller sent different item than what was listed

Hi All, Just checking I'm (hopefully) covered here. Seller listed a limited edition new and sealed Spiderman 2 PS5 console. Package has just arrived and they've sent the standard version PS5 instead, not the LE version. Seller had marked transaction ...

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Real time updates on watchlist

Hi everyone, I have noticed that Ebay doesnt update current price of an auction item on watchlist.. I now have to go into the item seperately to see if this acutial price it is at! e.g just looked at something showing as 155 (despite refreshing my pa...

Postage labels

Anyone else that uses ebay online postage and uses a 6x4 label printer having issues this morning where every label now incliudes a proof of postage label at the bottom so now the label only takes up 1/4 of the 6x4 label?? only started happening this...

Is this a scam?

i have purchased this item and seller wants me to collect, but pay first via paypal! i want to avoid and scams and problems before it starts, the item is quite alot of money so want to be careful....his message to me is below, never seen or heard of ...

Duplicate listing

I mistakenly listed my car for sate twice,so within minutes of my mistake I cancelled the listing.i now hav a fee of £19.99 waiting to be paid.cani cancel this fee or will I get a credit for it.i searched the eBay help and support but you know what i...

Sellers cancelling bids

I'm absolutely sick to the back teeth of thinking I have a winning bid that is a good little bargain only to get a notification saying the bid has been cancelled and the item relisted! You set the price, you manage your own account! If you've set the...

Resolved! EAN & MPN numbers

I want to sell an item on eBay but I do not have the EAN and MPN numbers, I have looked at similiar items for sale on eBay but they do not match. When I tried to publish my item for sale it was rejected. What do I do next?

printed postage labels

hi folks... ive just recently started to print and pay for ebay postage labels... a lot of my items are small, therefore just standard post.... the problem is, even tho the item is scanned at the post office, and the tracking code shows up on the det...

Photo's not opening from sellers

Hi, I have clicked on some items in e bay that I was considering purchasing and where the image should be, there is a saquare with a small question mark. I have a mac airbook and have already gone into preferences, privacy and reset. I have no idea w...

I dont trust the seller

Hello. I bought an item that came late and also does not work. The seller says NO RETURN but I tell him it's not working. I ask ebay to get involved and now the man saying he will put a claim in against me and charge me for postage for sending it bac...

Verify debit card

For some reason eBay can’t seem to verify my debit card, they say there is a block on it by my bank, have spoken to bank and they say this in not the case and there is no problem with my card. What to do? Have tried contacting an agent but get that s...

Selling a motorbike

I'm selling my motorbike here https://www.ebay.co.uk/itm/305520097358 but when I search for the bike, as if I was a potential customer browsing, it doesn't come up. For example, if I search for BMW R1200 GS with a price parameter of £8k to £9k, other...

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Trouble getting a refund

I ordered a car part from a seller, it stated it accepted returns so unsure if it was the right part I ordered it and it arrived. It wasn't the right part so I requested to return it, they sent the label, I got in touch with parcel force and the post...

Photos

All was fine yesterday.Quite suddenly when I click to see an item on offer, I dont get the main photo of it. I get a large empty square with a small blue square in the middle with a question mark in it. I do see the column of small photos on the left...

Shippinng

buyer wanted to collect and has paid excluding shippingnow changed mind and wants shippinghow do I invoice/get payment

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Defective item

Bought an item which was defective. The seller initially was helpful in trying to resolve the issue then was no responsive for a time.We have agreed that due to the item being defective the seller would give a refund but as he doesn't want the defect...

Van sale

We've just sold our van on eBay. The person who bought it has paid the funds via bank transfer. They then advised they bought it on behalf of a friend. The friend has just contacted me to say he will send a driver to collect as he has just had an ope...

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Selling

3 buyers offered the price I want on my item, but I'm afraid it could be fraud, as the buyers have no history, and basically used the same phrases, any solution for this?

My EBay section all information missing

In the My EBay section of the app all my info is missing. All recent purchases, all my watched items, all my saved searches. Some sections come up with error message, others with there is no info to show and purchase page just looks like it's trying ...

Postage paid twice

EBay said posting my sale would cost £3.29. Royal Mail said £3.39. I then paid eBay through PayPal. When I took the package to post office I was told the cost would be £5.89 which I paid. I am therefore requesting a refund for £3.39 however I can't f...

How can I warn other buyers about a dishonest seller, other than giving negative feedback?

The seller sent me the laptop I won, posted unprotected in a flimsy Jiffy bag!Unsurprisingly it got dented (Apple MacBook with aluminium body).The seller has zero feedback so I'm an idiot for bidding on his auction, and he won't care if his feedback ...

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Fees for non sale?

Can't find info and have no time to. Sold a console £25. Buyer said car wasn't working and asked for a refund. (Collection only.) I got charged £3.31 in fees? Help.

Ebay Sold Item

I have recently sold an item on ebay listed as collection only. I have messaged the buyer multiple times and haven't heard back from them. I am yet to recieve money but don't know what to do as it doesn't seem they are keen to collect it.

Postage Issue resoultion

A pacakge was posted with incoorect Postage and subsequently delayed at Royal Mail, customer reported the item hadn't arrived to Ebay. Parcel later arrived through Royal Mial, bought through Ebay but this hasnt changed the status of the delivery. We'...

Bulk editing

Hi, I have several items on auction that I want to increase the postage rate from 75p to 85p. Do I have to do each item separately or can I bulk edit and if so how. Derek

Resolved! Buyer has lodged a false return request.

Nine days after receiving an item, the buyer has lodged a return request stating that the item doesn't match the photos or description. This is blatantly not true as the photos and description were sourced directly from the manufacturer's website. I'...

refund

I wrongly ordered and paid for an item this morning. I spoke to the seller who were happy to cancel the order their end and I then ordered the correct item directly from their compnay and not via Ebay- when should I expect a refund and who pays it to...

Resolved! Items that i sold not delivered

I have sold 10 items on my first listing, and it has been around 2 weeks since the first item was sold and dispatched. The problem is none of them have been delivered apart from one. I'm not sure whether this is an issue with the app or the postage s...

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never received item

so i bought a samsung s22 ultra over a week ago and never recevied it then i open a request then i thought the request ment for something else so i cancled it and now i cant open a new request to get my money back or nothing

Case on hold

Hi, I am trying to return a pair of shoes as the seller has sent the wrong size. They would not accept this despite photos etc so I asked eBay to step in and opened a case. I have now received a message from eBay saying the case is on hold for five d...

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Unable to link new nectar card

Good afternoon.Hope your all well, in short lost my nectar card , it was already linked to ebay got a new one with same details but now i cant unlink then link it to ebay as it states Your Nectar account has been temporarily disabled. We cannot show ...

Smelly clothes

Does anyone know if there's an ebay policy on washing clothes before selling? I've just received a dress that smells of body odour and so I'm returning it. Now wondering if I need to ask sellers if the clothes they're selling have been cleaned.

Wrong description of item

Item was not as described by seller, eventually seller accepted and issued returns label, after several weeks only a partial refund issued( less than 20%) even though promised full refund. Asked seller for explanation but no answer

Advert scam

Does anyone else notice that nothing sells until you choose promotion? I have tried 10 items over 2 months, and today's sale confirmed that. Sold bag worth 260£ in shops for 160£ and at the end 119.22 lands in my account:) What the hell!!! with promo...