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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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END UNSOLD ITEM

IF YOU END AN ITEM HOW LONG DO YOU HAVE TO RELIST IT MANUALLY BEFORE IT DISAPPEARS ? BASICALLY GOING ABROAD FOR OVER 30 DAYS SO OUT OF OFFICE WONT BE OF ANY USE TO US. IF WE END ALL ITEMS HOW LONG BEFORE THEY DISAPPEAR? THANKS FOR ANY HELP

Owing dept Collectors

Hi so I owe money to eBay they have been emailing me I've tried to email them back because the attachment the send me to make payment doesn't allow me I don't know what to do rn. Because they are threatening to take it further over a phone I put up w...

Account Verification

So today after 19 years of trading as both a seller and buyer on eBay, I have been asked for proof that I am who I say I am and eBay are withholding my funds until I provide either A) A copy of my passport, B) Driving licence or C) ID card. The probl...

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Unreliable buyer

Hi..having sold a camping fridge to a buyer on the 14th April. (SUN..)I messaged the buyer to ask when they would like to collect.. the buyer messaged the next morning (MON 15th) to ask if he could collect around midday.. I replied saying I'd be back...

fraudulent activity report

Hi All, I am just curious as personally I think it is another scam by buyers. I sold a top beginning of Jan 2024, as soon as the 90 days passed I received from ebay, "funds with held as it was reported as a fraudulent purchase by the buyer via their ...

Nectar voucher?

I have converted some nectar points into an eBay voucher and have no code sent and when I've gone to buy an item it's no where to be seen, nectar says it's there but I can't find it anywhere, it's frustrating and confusing

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Customs charges

I want to return an item because it is nothing like the images and has some small but noticable damage, when it arrived in the UK I had to pay £70 customs charges, how do I claim this back when I return the item?

Bidding

I bidded on an item that I won but it's not in my purchases & on the bid it said 2 bids had been placed, which I did both of them as I increased my bid. But it's saying I didn't win the item when I should have? Has anyone else experienced or is able ...

Privacy

I have a faulty item and contacted the seller through ebay. The seller has just rang my mobile and left a voicemail to contact him. Firstly how did he get my number and secondly can they do that.

Policy Violation

Hi,I recieved a policy violataion for listing a Marc Jacobs handbag. It said it was for listing a counterfeit item.It is not fake, I even put a photo on of the invoice. Is there anything I can do about this or do I just have to accept that I can not ...

Non-collection

Hi - I sold an item in November and got paid for it. Buyer offered to collect but on a day I wasn't available. I offered an alternative which I thought they had accepted, waited in but no-one came. Contacted buyer who said there had been a misunderst...

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Resolved! posted item instead of collection. now what?

I listed an item as collection only but agreed with buyer to post it instead. Payment seems to have been successful but now the system seems to expect me to scan something to confirm collection, which is not possible. Somehow, I need to tell the syst...

Royal Mail did not deliver the product to my buyer and buyer want a refund. I have proof of postage

My customer did not receive the product from Royal Mail using Royal Mail 1st Class/2nd Class Letter Service without tracking. I have proof of postage with me. But my customers want refunds. What other sellers handle this kind of situation? If anyone ...

Payment on hold

I sold a game but I didn't use the postage label provided by eBay and I don't use tracking on the package, I just put the game in a box and sent it to the buyers adress. The buyer says they have received the game but the payment is still on hold. How...

Buyers Filters

Hello,I am looking to buy an Automatic Motorhome /Camper and set filters accordingly but are shown mainly vehicles with manual gearboxes. Any assistance would be appreciated.

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Sold a Drum to a so called dead man

I had sold a drum to a guy who I spoke to about it all before he bid on it and told him that he was to sort the postage, as that's what was in the description (pick up only) so he wins the bid and I wait 3 days and message to say, hey just need to re...

Resolved! Suspicious offer

So I listed an item this morning and the. Received an offer for more than the min bid. The buyer's user name and profile then asks for more pictures so they can see the item is real (it would be sent for authentication anyway). What is the scam here?

Nectar Vouchers

Hi, Twice I tried to create Nectar vouchers worth £ 2.50 each. Even though, I created vouchers and my Nectar activity at ebay showing that I created it, I can't see and use any when I am trying to checking out. How I can sort it out?

Homcom chairs.

HiI purchased 2 recliner chairs in November 2023. One has developed a fault in the material. Can I return both chairs ?. 1, get money back for both ?.Or2, Or put money towards 2 different chairs as I don't have confidence in the 2nd chair going the s...

Bought items appearing as different ones.

Has anyone bought anything where it's changed to a different item in the help section (item number, image and order number) when I've contacted the original seller and asked to cancel the item it's removed the false purchase and reverted back to the ...

Seller reneged

I won an item in auction at a good price. The listing noted shipping costs through ebay international to UK (my address). When I tried to pay, the seller stated they would not ship to UK and cancelled the order stating something wrong with my address...

I am being refused to buy.

Hi, I am trying to buy an item but when I tried to pay for it I receive a message that 'I have gone over my buying limit.' There is money in the card so that should not be a problem, I contacted the seller but they do not know themselves. I really wa...

Video

I need to be able to send an very interested buyer a video of my sewing machine working. Unfortunately, because there has been one bid on my listing the photo section is locked and (the listing has just renewed automatically) the site will not let me...

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Item not received

Hi, need your advice. According to tracking number item have been delivered at the buyer address.(shows on courier delivery map) but buyer messaged me saying they have not received it as courier driver left it by door and when they checked the item w...

Paypal / Ebay

Good morning, I was trying make a link with my paypal account with Ebay. However does not show me the option paypal account just payment. How can I make a link? Regards

Purchase history

Bought an expensive bbq off ebay over 10 years ago and now need to get spare parts. No model details on it or on booklet and can't find parts anywhere compatible. History for purchase doesn't go back far enough, how can I go back to see purchase deta...

Sold item but money on hold

Sold an item buyer collected the item money is still on hold asking for a pass code or qr code I don't have either of these as buyer didn't mention it he now has my goods and read if passcode or qr code isn't put in they will send money back to buyer

Resolved! Listing removal

HelloI got a listing that was removed and i would like to enquire Ebay the reason it was removed.How can i send an email or contact some assistance directly through an agent, not the automated assistant?I can't find nowdays.Thanks in advancePedro

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Free selling

I sold some clothing a few days ago and received the full monies. Then today I sold some shoes and was charged fees? I can't see why or see any information as to why? Can anyone enlighten me? Are shoes not clothing ? Such a shame as I took an offer t...

Auction winner NOT paying and he has two names through ebay - wants to come, inspect and pay cash ?

Yesterday my auction for a car ended. I immediately sent message and reminder to pay. This morning buyer contacts me and says he will come up end of this week and "check the car over" before handing over cash, and can he have my address to come to co...

Feedback

How do I stop eBay demanding feedback for items that have not arrived yet ? I am not expecting them yet and more than fed up with this.

GSP

Hello...a customer has bought three items, separate listings,that are going to the GSP hub for international postage, they have asked for combined UK postage to the hub...how do I send the combined postage invoice, thanks

Account restricted

HiMy account has been restricted and when I try to contact customer services, it only allows calls to US and Canadian calls (I'm based in the UK). Does anyone have a UK phone number or email so I can get the restrictions removed? Thanks.

Scam

My partner has recently ordered an item off eBay the item is faulty and has caused serious harm, the product is not showing up in her purchase history so she is not able to open an enquiry. EBay is useless. Can somebody please help?

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Paying for an item

My account is saying I've paid for an item, but has no order details. I have no record of payment and the seller hasn't received payment. I've tried "unmark payment sent" it doesn't work. I've tried "request total" and that doesn't work.Any ideas? I ...

account

Hi I just want some advice so the last 6 days myn sales very bad and this is started when put holiday mode only for 1 day, after when put off holiday mode still sales down or had not have any sales. I put every day between 10- 15 items to be always a...

Refunding a buyer

I have sold an item over a week ago for collection only, the buyer will not reply to my communications on when they are collecting, how do I refund the buyer and relist the item.many thanks

Not received an order, marked delivered

Please can I have help with this: I bought an item from a seller with an eBay shop, they provided me with a tracking number. My local courier delivered a package addressed to me with the same tracking number on it and securely sealed, doesn't look ta...

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Item not received

I order a item and request for a delivery on a pick up shop they delivered on a shop and give me a barcode but when i was go in shop they said try tomorrow again next time i was there still same i contact the seller and he said need 8-10 days so he(s...

Account Suspended

My account is been suspended. Saying I haven't not followed the guideline and telling me to see messages. But in messages section there are some suggestion not a clear thing which tells me the reason. Any one?

Sold Item what to do ?

Hi , i sold an item as always send with tracking number , parcel was delivered but the buyer open the case saying he doesn't have the parcel. My funds are placed on hold and i have no any options to defend myself. I reported the seller but this was o...

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Resolved! private seller

If I buy a product like a motherboard that is listed as open but unused and I get it a bench test it and it dont work. do I have the rights to a full refund as not fit for perpose? Thanks DeanO

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Help needed

I'm having problems trying to pay for an item, every time i go to pay though paypal(worked fine last week) And i keep going around in circles trying to sort it outAny help will be appreciated

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I brought a large item off a seller collection only but ebay won't let me or the seller send contact

I brought a large item off a ebay seller collection only but ebay new rules wont let me or the seller send our contact number to arrange day & time for collection?- This ebay rule is stupid, makes it very difficult to arrange a collection of a item- ...

Advance Promoted Listing

The broad search query isn't aligning well, only matching two keywords for each search term. This issue has arisen suddenly this week. For instance, it's matching "iPhone 13 case" with "iPhone 7 case", leading to increased costs and making ad optimiz...

Business seller to private

How do I sell as a private seller , I've just listed a van for sale and it was a mission , it seems I've ended up signing up as a business? I hardly ever sell anything.how do I just become a private seller ?

Please help seller scammed me

Hi All, It is 5 May and I purchased a laser tattoo removal machine on 7th March. The machine faulty and dangrous. I havw communikcated with the seller and they were very dismissive. Now they have stopped replying. I paid a LOT for this machine and no...

Holding fee and delivery fee

Hi wondering if someone can help me? I paided for the postage myself when sending an item sold on eBay and they have them took the postage again off my fees due to me. they have also took a £20 holding fee, how do I claim these amounts back? thanks i...

Gold coin sale - scam buyer

I would appreciate a bit of advice please (I believe I have to take action by 7th May). eBay Item ID: #296376755636Royal Mail tracking number: SE253812430GB I inherited a couple of gold coins a while ago and recently decided to sell them. I chose to ...

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Restricted account

Can anyone help please my account has been restricted I'm unsure why.. I can't get to my dashboard to look everytime I click on it it says login but I'm already logged in and it won't do itSoadly I can't see any easy way to contact eBay via messenger...

Cancel returns to get refund

I bought two items, they arrived together even though I was charged double postage, anyway the items are terrible, not as described and unfit for intended use. I started a return for each item, however the seller has offered to refund without returns...

Return item

Hi, I buy the blink video doorbell it's not working.but the seller not accept the return. I already told him my problem but he totally declined my request.

Return Label not used by Buyer

I have agreed a return request and purchased a return label through eBay by Royal Mail. After 10days, I still have not received the return item. So, I contacted and reminded the buyer to send it back. But, after few more day, buyer said the label cou...

Technical

For the last couple of days, eBay won't let me look at my sold items, it just keeps coming up Java io 10 exception reload page, but it won't reload

Refund

I won and paid for item order number 05-11534-40090 the seller just refunded me back my money without have said anything why?

Resolved! Contacting Customer Support

Hi folks, I need to speak to someone about refunding a buyer. I recently sold something and, when packing up, noticed a very slight defect which I hadn't remembered to mention in the listing. I offered buyer a refund, which they accepted and followed...

Affiliate Program

Hello. Is it possible to apply for an affiliate program with eBay? If so, what options are there. Is there something like this, let's say I advertise a certain product, and a person clicking on my link buys it, a percentage of their purchase will be ...

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Delivery item not uodated

Hi all,So I sold an item on Ebay and this as been sent 2 days ago, to a company named Shop Airlines who I understand to be a middle man for buyers in Japan. Can anyone tell me how long it takes for them to update as received so that it shows on my ac...

Drum kit collection

Ok.buyer paid and collected fro. my house all good ..but how do I clear that dam QR code thingy ..we didn't use code .and it's so annoying as keeps asking for it ..I've given him feedback all good.

List an item

It won't let me list an item for sale. goes all the way then on the screen pops up we've encountered an error on our side !! any ideas on how I can resolve this issue I've been trying everywhere. thanks

Collection code problem

A buyer has collected an item in person but they didn't give me a collected code or QR code to scan. They are not responding to my messages. Please advise. Thank you.

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nectar voucher

I created a nectar voucher and chose three items to buy. These items came from different countries and so I was directed to checkout separately. After the first item, the remainder of my voucher disappeared. How do I retrieve it?

Missing message notifications

HiAt the top of the My Ebay page where it says Activity/Messages/Account, there used to be a number next to Messages showing if you had any new ones. That isn't there any more for me, so I have to check manually. I've tried clearing the cache on my b...

Bid cancelled

Can anyone tell me how the buyer cancelled the bid without any contact with me? I had a notification from ebay that the bid had been cancelled and that I could see the reason why if I go into the item. No notification, no reason, I am just without a ...

no commucation with seller

I have tryed to contact a seller after the sale as the seller had changed the item cost and the shipping cost with Now three different invoices also the seller has now blocked communcation?? As a resolt of this I want to cancel this but the listing s...

Printing postage labels in store

I do not have a working printer. Since the revised Packlink software emerged, I normally select EVRI as the courier and 'print in store' using the Legacy Tool menu. The new Packlink label print software does not appear offer this option. Since I no l...

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fees

I have eneded a listing with a bid which i no longer want to sell , will i be charged?

Resolved! Suspend in 15 minutes

Hello, this evening I opened an ebay bussines account in the UK, but 15 minutes after I opened it, my account was suspended. there was not much to explain in the e-mail they sent me, you can see it in the attachment. I didn't do anything wrong but it...

New Scam ?

Hi, Yesterday, I made an offer on an item for £675, and the seller came back and told me to make an offer on the same items, but under a new listing ID. I didnt make an offer on the new listing ID as I thought it was suspicious. The seller sent me an...

Combining postage

Hi All, Wondering if anyone can tell me if it's possible to combine postage for a buyer. After they have paid, but as a seller I didn't have it set up.Or if it's possible to give a refund for the postage on one of the items. Thanks

Unable to put items on to sell

Hi , last night had problems when trying to list things to sell ? Starts but when you get to second page for condition , the next page just comes up blank . Tried different ways but all comes back to a blank page ? Assumed it was an Ebay problem whic...

Returned item used and damaged

I sold an item a rollator that was new with tags on had never been used. Even the plastic was still covering the wheels. Everything on it worked perfectly as we had checked it after purchase.Vuyer wrote to say the seat wouldn't click into place. Husb...

Wasn’t payed enough

I am owed 47£ but only received 39 my 90 payday total was 55 but because I promoted my listings I was owed 47 but eBay only sent me 39 why is this ? This has mad me quite angry as to why I'm not getting my funds as it said it's unfair

My Fundraising on Ebay

I've been succesfully selling donated items as a private seller on ebay auctions to raise money for me to donate 100% to my chosen worthwhile causes. I have been delivering sold items to my local Evri & Yodel Collection Shops using the Packlink facil...

Payment being held back by eBay

A seller I bought off is telling me that my payment has not been made to them after a week, surely this is an excessive amount of time to hold back payment? Or am I not being told the truth? thanks

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Final Selling fees

I have sold an exercise bike and expected the transaction fees of 12.8% plus regulatory fee 0.42%. However I was charged extra £45.83 as an ad fee standard. What does it mean? I cannot find it anywhere in the fees info. The value was £335 and the tra...

Not getting viewings, Shadowing!!

after 26 years of Ebay I am wondering what the hell has gone wrong with it, I will be closing my account down in the next week as it seems the items you are selling are purposley shadowed unless you pay the Extra fees, I'm Done with this malarky and ...

Account issue

Haven't sold anything in a couple of years and just have money on hold when I checked my payout account it was my old one I've tried to add new Account as it says but I must put in old account number which I haven't got a clue what it is anyone know ...

Click and collect

I have chosen Evri as my Courier but the the collection point shown available to me on eBay is a lot further distance from my home than my nearest Evri collection point. Can I change this?

Faulty Jeans - Help - New to selling.

Hi I listed and sold a pair of jeans. The recipient received the jeans this morning and has contacted me with a photo of a faulty zip and asking for a refund. There is no way I can contest this (lesson learned, take photo's of the zip) But 1. How do ...

Refund but never get back my goods

I sold a shoes then the buyer wasn't happy trying to say they used but they never been so I didn't want his headaches so I did accept to refund him after receiving an email from eBay !the buyer had the refund and didn't send my shoes !!!!!he said eBa...

Bid

Hi I was looking to buy an item and I made a first offer for it which it wasn't accepted I received a counter offer which I refused and made a second offer which was denied by the seller and sent me counter offer which was fair for me and I was about...

I have broken item I was selling

Hi we had shutters listed but my husband has broken them removing them from the windows this morning. Someone has bought them in the time between breaking them and the sale ending. What do I do?

Resolved! GSP issue

I've just sold an item and it's being shipped using the GSP. The issue I've got is that the reference number just says "null". Normally I'm given a long code containing letters and numerals. Any ideas anyone?

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Bought an item off eBay

Bought an item of eBay and asked seller to send it to an Argos in Sainsbury's. It got delivered to site but Argos in store are refusing to hand it over, as it didn't have an eBay bar code. Have tried contacting seller and delivery company but to no a...

Refund not received but case marked as closed

I returned an item to the seller and paid the required postage. It was confirmed as received by them and they issued a refund to my credit card. That was 9 working days ago and nothing has been received by me. Everything now states refund received an...

User avatar by • Visitor
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  • 1 replies
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How to resolve open ebay case

Good afternoon all,I have sold an item and due to a delay in delivery customer opened a case on ebay. Now he received the item and acknowledged it. However, in order tracking it's still in dispatched status.Despite multiple requests, he is not closin...

Warranty claim

Hi, Can someone help with a cliam for an item that has failed and the seller does not accept responsibility for the item. I bought an electrical tester on the 19th January it was delivered to me on the 23rd January. On the 23th April the item failed ...

None delivered item

Could someone help with the process of a none delivered item I have contacted the seller and item sent . Tried Royal Mail as used free posting but need tracking number. William

about account suspension

Hello eBay community, I'm seeking help with a suspended account issue. My account was restricted due to not providing tracking numbers initially (MC011). When I tried to add the tracking numbers later, eBay asked for product invoices. I provided my w...

Listings not showing

Is anyone else having an issue with their listings not showing? Its really annoying me as im currently waiting on my bank verification to complete so theyve put all my payments on hold while waiting for micro deposits to show in my bank and of course...

returns refunding

i recently sold somthing on ebay and buyer wasnt happy so started a return whichim ok about but any ide why ebay refunded the buyer there money before it was even posted back to me it was not a cheap item and if they wanted to they could quite easly ...

Damaged item return ?

Purchased a book that arrived damaged contacted seller for a exchange or a refund I was offered a £20 discount which I refused and requested a return and full refund.i was then in formed after waiting 2days for a return label that they couldn't issue...

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counterfeit Items

Hi, I recently posted items for sale which have been removed / flagged under the policy violation regarding counterfeit goods; however, my items are genuine and not counterfeit and I need to either relist them or have the policy violation removed. Th...

money not recived after delivery

Item sent and the buyer has got it but i had to change the package label and nobody told me i had to change it on the app too, i only realised this after it was delivered and it still says i have not posted it even when it is with the buyer how do i ...

Account

Although I haven't used my account for a while somebody has made a purchase however, I cannot get into my account to answer the buyer, advise please?

Wrong size

Hi, I received this wrong size car cover and took it with me abroad where I left my car. While I was leaving my car and put the cover on I realised that wrong size has been sent. As I return home by plane If I brought the cover back it would cost me ...

Postage

I would like to sell an expensive item which needs to be insured for more than the postage options listed. How can I add my own delivery costs?

Incorrect postage labels

Several times now, I have quoted for posting a padded envelope when selling an item and yet, even though I have clicked 'padded envelope' when selecting the postage option, the label I am supplied with is for a 'large envelope' which will NOT be acce...

Feedback requests

I seem to be getting Feedback requests for items that I have already done as well as some items that are still awaiting delivery

Buying postage twice

Hi,  In my recent tranasction, the buyer paid £3 for the item and £2.94 for delivery. On my invoice it has then taken money out twice for postage leaving me with 6p profit! How can I dispute/claim this back?

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Incorrect order.

Hello.I accidently ordered 8 items instead of 1.What can I do. The goods have been paid for and now dispatched. I contacted the seller almost immediately. But have received no reply.

Wring shoe box

I bought a pair of shoes that were advertised as new with box. They were authenticated. But when they arrived the box doesn't match the shoes. Messaged the seller and they said they forgot to mention this but they gave me a good price so I shouldn't ...

Sold item but no GSP reference number

I just sold an item via GSP and it's been paid for however when it comes to printing off the delivery address, there's no GSP ref no. It says "Null" it seems to be a popular issue right now so at least I'm not alone in this one. not sure what to do o...

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Resolved! Nectar promotion in april

I took part in promotion in April to get 500 nectar points for each purchase over £10 up to 4 purchases made b4 30th april. I've not received extra nectar points. Has anyone else experienced this?

Sold a car

Hello. I sold my car yesterday. They collected and paid cash. When I go into my ebay. This is what I get. I don't know how to complete the purchase as I have no other options.  

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Item not delivered

Seller says tracking is proof of delivery so could not care less. Item not delivered. Tracking says handed to resident but date shipped was after it!? No photo proof included. I was home all day and have CCTV to prove the point no courier turned up. ...

Resolved! Buyer return request

A buyer want to return an item saying it's damaged and these damages weren't in the photos, the photos in the listing show no damage because there was none, eBay have accepted his refund case, when the damage has clearly happened since receiving??? H...

Birthday banner

Hello I received the balloons today but I didn't receive birthday banner .and the seller posted both together I need for Monday because my son birthday party is on Monday.

Tracking. I have had two items delivered by evri, however eBay has stated that my funds are on hold

I have had two parcels confirmed delivered by Evri but eBay has put my funds on hold as they have had no confirmation by Evri. It has been 24hrs since they have been confirmed delivered.Is this a common occurrence? And when could I expect to see my f...

Refunds

Hi, I've sold some chairs and the buyer wants to send a courier to collect which I'm not comfortable with. They can't collect in person. They have all ready paid but I'm happy to give them a refund. Does anyone know the best way to go about this. Wil...

Faulty gernerator

I bought a generator off a seller September 2023 and now the seller has stopped trading. I've tried to contact the seller but have had no reply. What warranty does it come with. ?I would of thought 12 months. I tried to contact eBay but they seem not...

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  • 3 replies
  • 0 kudos

I may have to send a cheque to refund a seller.

I recieved an item later for which I had recieved a refund. I have been tgrying for 15 minutes to find out how to repay but the EBAY system is not helpfull and seems a waste of time. The only option I can see is to send the seller a cheque.

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  • 89 Views
  • 2 replies
  • 0 kudos

Retracting a make an offer

Hi,Just made an offer but may buy the same item elsewhere rather than waiting a day for the seller to decide. How do I retract that offer? I don't want to buy two of the same items.

My sold item not returned by buyer but has refund

I sold a jewellery set buyer said it was defective.By accident I pressed refund as I was in work .They had not tried to resolve with me first .I do not have PayPal and cannot print a label and they are refusing any attempt to return my itemI am upset...

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  • 75 Views
  • 1 replies
  • 0 kudos

Return

I wanted to return a BMW courtesy key that doesn't work. Filled out the return request. EBay closed the request and tell me I can't appeal their decision.

User avatar by • Member
  • 63 Views
  • 1 replies
  • 0 kudos

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