Privacy

[8jacqueline]

I have a faulty item and contacted the seller through ebay.  The seller has just rang my mobile and left a voicemail to contact him.  Firstly how did he get my number and secondly can they do that. 

[tressygirl]

They can do that ( wrongly I may add) because those details are available on order details >>  More Information.

However,  you do not answer them through any phone call or any medium just proceed this way:

You have received an item not as described,  so you are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery.

You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item Not as Described.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

[jckl1957]

Ebay suppied the seller with your phone number, along with your name and address, when you bought your item.

The seller may feel that the quickest way to resolve your issue is by having a chat.

If you don't feel comfortable with this, block their number and message them through Ebay to say that is how you would like to be contacted.

If you received the item less than 30 days ago, you should open a case as advised by @tressygirl 

After 30 days, Ebay will not intervene as you are outside of the Money Back Guarantee and this will have to be sorted out between you and the seller so keep some line of communication open.