Buyer asking for a refund

[geoferg-6698]

Hi I need some advice...I sold a watch on the 8th of April

The buyer has had the watch for 10 days now

And now they're saying that today is the first day they have worn it and that it has broken

And want a refund...what do I do?...I don't think I'm responsible as they've had the watch for 10 days now and the watch was in used condition but okay when I posted it...I need advice please.

[jckl1957]

The seller needs to open a return.

If you want the watch back, you will have to pay for tracked postage to get it back.

If it was a really low cost item, personally, I would apologise, ask the buyer to open a case, and refund them without return.

Even if they have had the watch for a few days, it shouldn't break on the first day they wore it.

Ebay guarantee all items for 30 days so you are liable to refund,

[plum993]

If the buyer opens a return request for item doesn't match the description or photo's, because it doesn't work,Within 30 days of the estimated delivery date,then you libel to send them a prepaid return label,(if you want the watch back) and then refund in within 3 days of getting it back.

[jckl1957]

Too late to edit my previous post but I did mean the BUYER needs to open a case.