Member To Member Support

Resolved! Withdrawing money

I used to be paid direct to my bank account after a sale. That has been stopped by eBay I have made a sale the money is in the blue banner showing the amount but there is NO Withdraw button/tab?Can anyone help and tell me how to withdraw the money.

Messages

Hello, not so much a question, more of a rant. i used to send messages with photo's attached, easy peasy, now instead of attached, a stupid icon, that means nothing to me, and instead of send, another stupid icon, what's wrong with software writers j...

I won an auction ,the buyer wanted more money

Won the auction by winning bid ,seller wants more money as she said that she had an offer for more and didn't want to sell to me as it wasn't enough. The so called offer could not have been made as bids were on the system at time of listing .I've rep...

Editing address on MasterCard details

I have been trying to add my new home address to my MasterCard account ( on the eBay phone app) with no luck rang eBay and was advised to delete MasterCard and reload with new address etc done this and all i get is a red box message saying " unable t...

"The item you are trying to purchase is not available for purchase in your location. You cannot..."

Hello, I keep getting the following message when trying to purchase a specific item (well 3 different listings, but for the same item): "The item you are trying to purchase is not available for purchase in your location. You cannot buy this item." I'...

Payment

How do i find payment for item thas been sold and delivered

Counterfeit JBL speaker

Just received a counterfeit JBL speaker. I can return and get a refund, but is there also a way to report this to eBay? Can’t find an option to report this, other than any issues with the return

Returns

Hi I opened up a case for a non received item I got a full refund for the item it’s a cheap projector.However the item arrived today .how can I return the projector.ps it looks like it doesn’t focus properly

Fake gold coin scam

hello , 2 years ago i bought from 3 different sellers 3 ancient gold coins for over 100£ each , 2 years later (now) i discover with a specialist that they are lead fake , still got all 3 , sellers not respond or do not exist anymore , i see the simil...

Followers

Hello, how can I see who follows my account please? Thank you

Refund charges, I have been charged an extra £26.60 for refunding a buyer! Why??

I refunded a buyer the full amount for an item that was the wrong size, eBay then charged me an extra £26.60 for refunding, is this allowed or even legal???

Anyone bought from Astir.2

I bought a heated clothes drier from them and it was delivered but I want to exchange for a larger one. I cannot see the purchase on my account had an email from Ebay to Confirm delivery!! Anyone help?

False selling of non genuine item

Hi, does anyone know how you can get hold of anybody at eBay. It’s ridiculous. I’m wanting a refund against buyer protection that the item I purchased does not work and non genuine. I was asked to do a return which I knew how would end with no respon...

Scam buyers

I listed a vehicle which someone quickly bought for the listed price. They then contacted me and made arrangements to collect the item and pay on arrival. On the day or collection they never showed and completely ghosted me ignoring my messages. When...

Buyer paid but won’t reply to communication about pick up.

Not sure what to do, feel like it’s probably a scam. Buyer who looks like is based in Spain paid full price for a fragile antique listed for local UK collection only. No response to requests to liaise in pick up. Payment sitting with eBay. Cant see h...

I bought a dehumidifier less than 5 months ago that now won't work

I bought a brand new dehumidifier less than 5 months ago that now won't work company I bought it refuse to do anything saying it's out of the return period. Goods sold here must legally be fit for purpose. Not happy

Searching

When searching Mens Clothing, the search filters are now different. Used to be able to filter by item location, brand, size and many other filters. Now there are just a few filters.Is there a way of resetting the filters?many thanks

Wrong Postage label

I bought a postage label off eBay to send a box - a large boardgame. The label says it’s for a large letter, 1kg. I’m concerned the postage label won’t cover this label yet u have paid for it. It is showing as despatched but u haven’t sent it. What d...

Resolved! Item lost and bhf refusing to take notice.

Hi Can i ask what to do as refused to reply to my PM to them about a tracking number or any details as they have yet again ignored me after buying a item, bad enough with the fakes they sell. Royal mail refuse to check as they want a tracking number ...

Not original battery in phone ,draining very quick

Just purchased an I phone 11 pro for my son he wanted as a present, he has had a new screen protector fitted and bought a case literally had the phone a few ,on the screen it shows the battery is not genuine, so not an original apple battery like it ...

ITEM DELIVERED BUT EBAY REFUNDED BUYER FOR OPENING A CASE!!!!!

This is from a message ebayer customer services sent me''I’ve reviewed the case details carefully. I’m delighted to inform you that I’ve now closed the case since the item has been delivered. In this case, I have now manually released your held funds...

Cannot toggle email settings on Android

Hi, When I click on settings > Email > nothing happens when I select/toggle the check boxes e.g the existing settings will remain unchanged. This happens on my Samsung A35. I have installed and reinstalled the app, no changes.

Resolved! Postage

Why can't IT leave things alone.Postage format has changed!!!It used to be as clear as day as I add a new listing, now I have to click yet again to find the screen where I choose the postage making sure I have it in the right order, ie 2nd class top ...

Why do I pay VAT when procuring coins that are legal tender?

Email from ebay

Received email from ebay asking for details of driving licence or passport is this genuine as seems excessive.

finding buyer replies

I'm a private seller on ebay and have had a reply but now can't find it - where's it gone?also why does help only offer set questions and what can you do is your question isn't there.

Payment shortage for a sale

I have sold an item and the value after postage was £18 now funds were on hold until the buyer was happy with the purchase this morning the order completed and the payment was released but only £2.30 is available in my eBay balance no funds have been...

is there a way to get in contact with anyone regarding missing items via Global Shipping program?

I sent some items via the GPS which the buyer has now said that havent arrived there were 2 orders one item which had all the details for delivery to local shipping the other 5 orders were withn same package buyer has now said he hasnt received items...

Sold Item - Not delivered yet - ebay have refunded buyer!

I sold an old footie shirt a couple of weeks ago for £40.it should of been delivered on the 8th November by Evri Courier.Buyer notified me yesterday (10th) to say Evri have messed up and i should contact them....eBay states it has been delivered.i ch...

HMRC

Hello all A HMRC question re eBay’s reporting that I understand eBay asks you to add your national insurance number when you reach 30 sold itemsI sold 30 items though x 6 were cancelled & refunded hence I sold 24 itemsin the help pages it says cancel...

Resolved! Buissiness seller stating they only accept returns for "not as described", legal?

Hi, I bought a second hand vacuum part in error from a buissiness seller - I should have been more careful - but I wasn't - lesson learned. I immediately put in a cancelation request. Seller refused cancelations request, ok, maybe they had a good rea...

Sold an item, buyer asked me for the website of an app I use, then Ebay locked the conversation HELP

Hello everyoneThanks for your support in advance.I sold an item and the buyer asked me for the app I use for a listing.Its a free website that makes "army lists" to help the process.I shared an image of this in the chat with the buyer,Then ebay locke...

Items I am winning show as outbid, with no other bidders?

Why on My ebay do 3 of the items I have bid on recently and am winning, show as outbid in red, yet there are no other bidders and when I go to item details it says I am winning it (green)?Is anyone else getting this?

Item wrongly marked delivered

I won an item when I was in the UK, it did not arrive while I was there and the seller was notified off Evri that the parcel was lost. Requesting a refund I was told I'd have to wait. I'm no longer in the Uk and the delivery firm Evri has found the p...

Need Advice – Buyer Claims Faulty Item, But Evidence Shows Otherwise

Hello eBay community,I’m a private eBay seller and am currently facing a return dispute with a buyer. I hope to get some advice on how to handle it.Here’s the situation:I sold a brand-new, sealed item and shipped it with clear video evidence showing ...

I returned the item and the seller didnt refund all my money

I paid £1179 and I receive only £800

Terrible Packaging...Damaged box.

Hiya. Forgive me, I am not a regular buyer so I apologise if I am being unreasonable...I recently paid nearly £200 for a second hand lego set. It is described as 'used', but 100% correct, all individual numbered bags with the right lego in , manuals ...

Buyer says item not received - 6+ weeks after it was posted

Never had this happen before, but a buyer has messaged me saying they have not received an item l mailed six and a half weeks ago. It was a lowish priced item and it was sent (as per the listing) by regular Royal Mail Large Letter post, and l have th...

Buyer wants me to delay posting

Sold an item on Tuesday, buyer added a note to the payment stating they aren't in the country until the end of November, and hold the item till then!I'm selling my items to make space in the house now, not near 3 weeks time. I'm due to have a procedu...

Order Cancelation

Can a seller cancel the order after i won the bidding? I didn't ask for a cancelation.

Purchase faulty after 30 day

Purchased a mirror for a camper and on fitting, it was faulty. the seller says it can’t be refunded as it’s after 30 days what’s my warranty period and how do I get eBay to help as it says appeal can’t be changed

Import Tax

HiI'm awaiting some Vinyl from the Netherlands with delivery to Scotland, I paid the tax with E-Bay charge which is fine, But the package has arrived at UK CUSTOMS and a letter has been still to arrive to say there is more tax to pay Any ideas on how...

FORGED ART WORK!

How can I report forged art work?

Offers automatically renewing

Can anyone tell me why when I send offers to interested customers & the offer time expires it keeps renewing itself so that I can’t make any alterations or send offers to anyone new?

Resolved! changing an item from ended to sold

I have an item which I posted as a classified ad it has now been sold and I have shown it as ended instead of sold how can I change this

Ebay costs i thought theyvwere free

I thought listing was free ebay have just charged me £35 for 2 listings for 10 days why do they say tgey dont charge now when thwy obviously do any thoughts ob this subject

Arranging collection in person - address issues

I've sold an item with 'collection in person'. Buyer has messaged asking for my address to arrange collection, but I've been unable to respond to them with any message containing my address through ebay messages. I understand this is due to recent ch...

Next day delivery on ebay

We all want to leave AMZ, the incompetence, the inability to speak to a human, the return less refunds, A to Z cases that always fall in favour of the buyer even though we know they are at it, Buyers often tell me they only buy through amz because th...

Meaning of auction bidder feedback number

Hi, I'm an eBay newbie. The lead bidder on an auction item that I'm interested in has a feedback number of (9876) after their anonymised name a***z [not the actual name and feedback number]. Evidently they have done a lot on eBay and are likely to be...

Withdraw balance - How do I withdraw my balance

How do I withdraw my balance please

Ebay removing all the filters that make it useful?

Why have eBay removed the ability to filter searches by location or distance? I buy most of my goods by collection as they are often large, like cars, boats, wheels, or even tables etc and Ebay no expects it seems that I should spend days looking at ...

Can't find winning list

Can anybody tell were i can find my winning list Thank you

Says I've been outbid whilst at the same time saying I'm the highest bidder

So on the bids and offers page it says I've been outbid but on the item page it says I'm the highest bidder. The bid total is currently £2 under my highest bid. I upped my max bid by a penny and got confirmation that I'm the highest bidder but the of...

Resolved! Returns problem

I received a damaged item and asked for a return & refund. The seller has sent me a postage label for an item up to 2kg, the item weighs around 10kg and the post office wont accept it. I have asked the seller for a suitable postage label for the item...

ring pearl found to be loose

I sent a 2nd hand ring which was as seen without noticeable defects. Buyer has washed in warm water and one of the seed pearls dropped out and split. should I offer a return as Im not sure how it was handled? She is taking it to a jewellers for a rep...

Resolved! Revise Buy it now price

I am trying to reduce the price on a listing as it's not sold. I did send an offer to those interested a few days ago but no response so want to reduce price in the listing .... i don't seem to be able to do this?

Delegating the updating of a collection code

Hello. We have an EBAY shop and are attempting to delegate the collection of large items from our central warehouse. We can't seem to set a permission to allow delegates of the shop to undertake this task, only the main shop owner appears to be able ...

EBay balance

Hi, can anyone help? I have a chunk of money in my eBay balance only when I get to checkout it doesn’t give me the option to use it- the slider bar is inactive and I’m constantly met with the message “You don’t have any available eBay balance…” There...

Winning bids are not showing up in myebay bids and offers section. Im having to go into watch list

Bids not showing up in bids offers section, having to go into watch list section to find out if I'm still winning

Free Shipping on a new listing.

Hi, I haven’t sold for a while. I can’t seem to see where I can add free shipping.Thanks

Bids received

Since yesterday, i can no longer see the total figure relating to the bids I have received. Please advise where I can now find this information Thanks a lot David

creating and promoting a listing

I have made some listings and I dont seem to have the promoted listing option it was there on my old account but not its not working and I can't promote my listings without that I can't increase my sales which is something I'd like to do

Wrongly marked an item as paid, how to correct

Hi, Can anyone help pleaseI wrongly marked an item as paid and can't find how to undo it.The item was a subject of a cancellation request which i had denied. Then I agreed with the buyer that they could have it cheaper. I couldn't find anywhere that ...

Drawing tablet

I placed a drawing tablet for sale starting at £200 for a week an hour later the highest bidder won for £81 ?? can anyone help?

Selling - Error Message

Hi everyone, I'm trying to return to selling. When I try to click the button to list an item I'm asked to update my account. But when I put in password to do so I'm getting the message 'something went wrong at our end, please try again later'. I can'...

Price and item change in listing

I watched an item of a set of 4 for £80 I later received an email of ebay stating the item has now been reduced by £60 from £80 to £20 I bought the item and received 1x of the set. I believe this is an error on ebays part as the listings contents had...

Call me

Call me Call me

I bought an item recently and was not signed in. How do I attach this order to my account?

I didn't notice I wasn't signed in when I bought a small item a couple of weeks ago. If I try to add this purchase to my account orders all it does is ask me to create an account. How can I attach this to my account. There's a small problem with the ...

Charity donations

Hi I can't seem to add charity donations to my listing/s. It comes up with a message saying I need to check my account or make a payment but cannot find anything. Has anybody else had the issue? If yes how have you resolved. I would like to list item...

Hat bougth

I bought a cap and the cap is too big. The seller says that I have to pay for the return but it was his mistake. What can I do?

Selling

A buyer has asked me to sell and post privately to Slovakia can I do this regards dennis

Resolved! Bidding

This is a general question about bidding. I have read the help section but still don’t understand it. I made a bid for £28.00 an item listed at £23.00. I was the highest bidder for a minute. It says I was outbid. In the item listing I was the only bi...

Can't confirm my Bank Account as Ebay doesn't accept joint accounts. So I'll have to leave Ebay

Close account

Fed up with stupid people!

It is beyond me how EBay gives a flying monkey about situation ! I am private seller, mainly jest getting rid of my stuff. Sold some speakers , buyer clearly didn’t know how to connect them so obviously “item is defective “ . No bloody option to add ...

Unable to contact seller

Hi AllI bought a e-scooter for My daughter Last December buy in less than 6 months it stopped working . I cotacted the buyer and i was told to send the scooter to their repairs centre.I sent this in September and they replied me it was received and u...

Why can't I give feedback on an item that arrived today?

I have an item that arrived 1 hour ago and eBay tells me I can no longer give feedback. Unfortunately my Tardis has broken down so I can't travel back in time to give feedback. Another glitch in the ebay software?

Subsequent arrival

I reported something that hadn’t arrived and now it has, but I’m being issued with a refund?

Bought Carpet Cleaner broken

I bought a VAX carpet cleaner from seller which arrived dirty. I followed manual to take apart and clean it. Found the fanbelt broken. Bought a new fan belt. Sent complaint to seller and they said to send it back. I was unable to send it back as too ...

How do I get hold of ebay commerce ltd about a purchase that has not arrived?

How do I get hold of ebay commerce about a purchase that has not been delivered?

Buyer not in contact after auction

My ebay motors item sold via auction Wednesday 13th. When auction finished i messaged the winner with "congrats etc drop me a line and we will agree collection etc". i received a message later that afternoon (maybe a couple hours later with "whats ad...

Share listing

How can I share my listing from ebay to Vinted, Marketplace and other selling sites? I have tried and it does not seem to do it. Any ideas please?

Seller refusing to refund

I recently bought a necklace paying £10.99 the necklace arrived in a few days but is unwearable, scratched and glue all over the glass. The seller said if I removed the return he would send a replacement, naively I did this but the seller didn't send...

Buying as guest

I purchased an item as a guest thinking I had logged into my account, item arrived but was wrong item contacted seller with order number and they are saying they can’t talk to me as they don’t recognise my account.

account blocked

Hi, sorry for my bad English, I have a main account on eBay for almost two years, without any problems or comments, ratings are good. I decided to add direction on other products and created another account in my name, I did everything as always, aft...

Contacting seller

I bought and paid for an item as a guest as I had forgotten my account details, I sent a message requesting details to arrange collection but nothing came to my main account. Eventually spoke to an agent who was going to send the contact but nothing ...

Seller level

Hello, How Seller Levels Work on eBay?

QR code

When the post office scanned my QR codes there was no information attached, just a blank sticker

Why have my Postage costs been hiked because of the buyer choic?

Can anyone clarify why a buyer chose to use Yodel for their postage vs the recommended Simple Delivery which subsequently had me pay considerably more for postage that was taken from my sale price?

Resolved! I suspect buyer removed something and is asking for a return

Hi all, have sold a designer item and the buyer is now claiming a stud is missing. Went over the pics as I just recently retook them and it was there. The buyer is also a seller and I suspect she removed the stud cause it's unique (designer logo) and...

Buy it Now options

Why on antique buy it now listings,does it now say,example £395 OR buy it now,when that is the only option,it is not an auction listing,very odd .

Resolved! Private Seller - Returns not accepted?

HiI wonder if someone can help please. I'm a private seller and I've only just noticed that some of my listed items show as 'Returns accepted (30 days return - buyer pays for return postage)' then some, which appears to be the more recently listed, s...

Is there an email address to contact Customer Services on? Chat and contact pages are not working

Is there an email address to contact Customer Services on? Chat and contact pages are not working, I am trying to ask for assistance regarding a book which was sent to me as an E-book instead of the hard copy it was advertised as...

Just noticed my username has changed.

A new username has taken over from my original . Since June 2024.

Proceeds from sales.

I cannot access my available funds on my e bay balance, Neither by iPad or iPhone, since it changed in October! I cannot get a response from auto assist or advisor! I have tried all ways to open the balance but it will not open up at all!?

Send large letter to Japan with extra £330 insurance

What's your recommendation to send a large-letter sized package to Japan, with insurance to cover the value of £330? The item is a rare music / band poster folded flat to A4. Weight is 200g. I'm really struggling to find an online price-comparer whic...

Resolved! Seller being messing me about from day one .chairs received broken.wont replacement

Broken chairs seller keeps saying replacement sent .no tracking or proof.messing me about for a week.what would you do told me close return and still not sent them . gave him very bad reviews.hes definitely a scam artist.

GSP

Is the address for global shipping Gsp, Unit3, Dove Cl, Fradley Pk ?

Resolved! charge

Hii have an account with ebay for selling parts.Recently i see without selling and inserting item my account being charged every 2-3 days in a month. i contact them but between conversation they hang up the phone and did not get the point what is thi...

A glucose monitoring ring that is not a monitor

The ring is titled glucose monitoring ring. In other adverts a glucose metering ringThis is the oxford English definition of a glucose monitor is; a device for measuring the concentration of glucose in the blood.This ring only has 2 magnets no chips ...

Resolved! Wrong address!!

I have moved and have amended my ebay account to show my new address but when I went and purchased an item the order on the item listed my old address. I have contacted the seller to make sure they send it to the right address but I am concerned that...

Buyer does not have license to operate radio transverser, has tested and subsequently damaged radio

Hi folks , looking for some feedback here.sold my well cared for QRP radio. Tested independently the day it was posted to ensure evidence it was in working order.buyer not an amateur radio operator no licence and thus no training on operating radios ...

Resolved! Refund for items not recieved

Hi community I paid for an item via Paypal last month on the 13th October from a seller based in Japan. I am based in the UK. At the time, it did come across as a little strange on the sellers side indicating the item will arrive mid November. That s...

Cancelled bid

I have had my only bid for an iten withdrawn by the bidder . Why ?

Can't bid

Hi there.Can't place any more bids, ebay says "Problem with bid. Attention buyer".What does it mean?

huge traffic drop off 14/11 - eBay meddling with the interface

log into eBay this morning and yet again everything looks just the tiniest bit different on "My Seller Hub". i check the traffic interface and wow a drop off of 75%+ across the board on the 14/11/24. what on earth do we pay shop fees for? eBay just c...

£2.00 charge

Can anyone tell me why I received a email from eBay advising me they are taking a payment of £2.00 from my account? Thanks in advance

Payment on hold

Hi my payment has been put on hold tonight.i have 100%feedback and have had no trouble with ebay.now they want me to send a item and not get paid for it unless the buyer says its delivered.well that's not happening. There is people out there that say...

Coupon not created by us- not showing in marketing tab

Hi Here is the product link which is showing coupon. but in marketing tab not showing any coupon kindly assist on this.https://www.ebay.co.uk/itm/167003062941

Resolved! Account restriction. Help please

Sorry for my bad English My account has been restricted. What I need to do ? I received this message from Ebay :eBay regularly evaluates the accounts of eBay seller. In relation to your account, we have noticed that its performance does not meet the ...

Yodel lost my parcel

Hi all, please help me. I’ve posted a parcel but my buyer did not received it. Buyer was polite waited a bit then asked me for the refund. I’ve done that but now I’m out of pocket £££ and parcel is lost. Yodel keep showing “attempting delivery” twice...

Cancel offer

I just want to cancel the process of buying an item from the seller I already submitted the offer towards his item . I am not satisfied with the item and its situation.I want you to help me cancel this offer please knowing that I contacted the seller...

Cancellation request

Hi, I sold a buy it now item and the buyer paid but has now requested a cancellation. The reason is purchased in error. I have not shipped the item and am happy to cancel but will I still have to pay any fee’s? Thank you in advance

Item hasn't arrived but tracking says it has.

Can anyone help? I'm going round in circles. The courier is claiming they dropped a parcel to me but I have CCTV evidence that no such drop was made. I can't open a dispute because ebay is saying that the item was delivered. I've been going round in ...

Missing purchases

Hi. In my account under purchases I am missing all transactions from July to October. I have no filtering (it's set to All). if I enter the purchase in to 'search your orders' it appears as a search result - e.g I bought an Apple Watch box in October...

How can I see the history of a price of an item I've sold?

I'm sure I listed an item for a price greater than what the buyer has paid. How can I see the price history of the item &/or whether the buyer has paid a reduced amount by applying a voucher?

Purchases

HiIs it possible to get purchases from 2015

Nectar April promotion misery continues

Like many others I not have received any points for my (marked as qualifying) purchases in April. I've been back and forth between Nectar and Ebay who do nothing but blame each other like children. Ebay have "escalated" my case four times now, I thin...

Sold 2 but only have 1

So i just sold the last (i thought) of one item i have on ebay, but it's telling me the buyer has purchased 2.Is this possible ?I had to refund a not received item (same item) last week and was wondering if after the refund does this item get added b...

Resolved! Cancel the accepted offer

I want to cancel the accepted offer by seller I already submitted my offer today the seller accepted it . But I am not satisfied with the item . I want to cancel my offer please.I contacted the seller but no response yet.

Ebay must be trying to loose money and close down as it won`t even show me local listings

What a joke ebay has become. I can see no other reason than to loose customer support and income.What the hell is going on ??Facebook market place it is then

Anyone noticed a decline since free listings ?

Good evening everyone. I hope you are fairing better than I am currently, is it just me or does there seem to be a massive downturn since free to sell ? Is anyone experiencing glitches ? I am wondering if this new system is not functioning properly a...

Why can you only tick the positve option for buyer ,who appear to make a habit of winning and not p

Why should I give positve feedback for bad buyer

block list

I have a name on my block list and it has been there for 4 years, yet they still bought an item off me and did the same as they did 4 years ago, "not as described" and returned it, is the block list a waste of time?

Buying from China

I am really fed up with purchasing items through eBay when the sellers claim to be based at a UK address and promises to deliver within 2-3 days. Only to find, once the order has been placed, that they are based in China?? EBay should much more close...

Purchase History

There is Supposed to be 7 years of purchase History on my e'bay account but All but 2024 has disapeared How do i get these back to do my accounts??

Seller cancelled

I had an offer accepted , but when I went to make payment it was more than accepted amount . When asked about the extra cost ,the seller didn't know. I was told to cancel the order , but I didn't want to , I wanted the item . The seller cancelled and...

Not able to add an item to my Watch List. In place of 'Add to Watch List' only 'Share' tab coming

In place of 200 limit, I found one day that I am able to save up to 300 in my watch list. That was quite helpful.Then again after a year or so, I was allowed to save up to 400. Dam happy I was. Then all of a sudden I found few days back the tab 'Add ...

Message about setting up a direct debit.

When I add my account for payments to be made to I get a message thanking me for setting up a direct debit. What is this about?I currently have items for sale that people are contacting me to accept offers. If i accept an offer how will i notify ebay...

Listing not working GRAPHICS CARD GeForce GTX1650 * Palit * Dual Fan Item number: 226449099962.

The item appears under "Active" but page comes up saying it cannot find item. Had email saying the revised listing has been accepted. But not working

Resolved! ebay ignored me, total lack of respect

I booked a conversation with a specialist from Seller Clinic. The consultant only recorded me on the answering machine. I will add that I came home from the warehouse early on purpose. The phone was lying on the desk 40 cm away from me. Then I tried ...

Unable to sell more items

So I’m new to selling on eBay- I’ve had an account for years but now deciding to sell stuff on here. I am unable to list any more items- I’ve listed and sold one item and it says I’ve reached my selling limit. When I click on request an increase it s...

‘ Unfortunately, your item cannot be delivered.’

I’ve gone to check the postage status of some shoes and it’s saying they’re unable to be delivered with no explanation. As far as I can see they made it to the authentication centre or w/e. If they were found to be unauthentic I’m sure it would have...

Fees

How can I talk to an advisor regarding charges to my account

Buyer made a request due to delayed shipping

Recently had a buyer for a ps5 power supply, the item was lost when I sent it off and I had called to have it investigated and was found and sorted fairly quickly surprisingly, the item was delayed by 2 days, the seller put in a request due to the it...

Buyer is being rude and threatening

Sold an item to a person who was really entitled and did not bother to come and collect the item, they sent a cheap delivery man - one person to collect a heavy item; then insisted on me helping the driver and after I refused the buyer was sending th...

My ebay balance

I have money in my ebay account but it doesn't show up in my balance? Money has been paid by the buyer to me but I cannot access it until it shows up in my ebay balance.

Setting up default address as a click & collect location?

Hi there,I wondered if it was possible to make the default delivery address a click and collect location (convenience store or locker etc) . When you make an offer it automatically defaults to your address and doesnt give a choice?

Ebay

Hi everyone I hav an issue with eBay sold a jacket on ere and buyer asked for return I gave them a refund but they have not returned the jacket I’ve made a complaint about em an eBay have done nothing about this the as not replied to any of my messag...

Buyer is trying to scam

Buyer wanted to return item as it had not been delivered. She then claimed that the package had been stolen. Complete lie. Buyer has 0 Feedback and is obviously trying to scam. How can i contact ebay with this issue without it taking me to endless pa...

I want to list multiple items. It says the next items will be released when the first one has a bid.

I want to list multiple items. It says the next items will be released when the first one has a bid. It does have a bid and the others are not released. Help!

Click and Collect sending email to say item not collected.

Hello, I have been to the Click & Collect hub an collected my parcel, but I am still getting an email from Click & Collect saying that item hasn't been collected. The guy at the hub scanned the barcode and everything seemed OK. Has anyone come across...

Store Subscription cancellation

Hi, does cancelling store subcription from 'Basic store' to 'No shop' affect my current seller rating?

Buyer has not received six digit shipping code

Hi all A recently sold a stationary engine which was on a collection only Which I sold the buyer paid a courier to collect the funds are on hold but need a qr or 6 digit number to confirm collection my end the buyer has not received any code or qr co...

Resolved! I purchased a 2 pcs beldray noodle bath mat set in blue but what I paid for

I need help to get a refund

£15 cashback

anyone not recieved there £15 cashback for selling on ebay?

Location not recognised

Hi I'm trying to list an item but unable to as I'm putting in my postcode to identify item location in the listing but app repeatedly indicating location not completed . Listing is collection only. Anyone have similar issues or how to resolve. This i...

Unable to interact with eBay

First problem, no incoming or out going calls on my land line, then the computer went down for a few hours. Now back on line!!My Q. Just a thought. In the event of eBay of a sale, is the eBay computer capable of identifying a problem with the sellers...

seller

Has anyone used seller and received total different products from them and not been refunded after totally conned?

Membership is not valid anymore.

Ive tried logging on with my username and email and cant log on as its saying not valid. i had lots of positive feedback aswell

Age verification no credit card any ideas

Have no credit card to verify my age is there any other way

buyers

why is it i never get new buyers always the same 3 im greatful to my loyal buyers but i need more buyers and i always promote my stuff

Increase of price of item sold

I have sold an item and the buyer paid but I need to charge an additional amount. How do I send an additional invoice?

I ordered a phone cover in August 2024 and the payment was taken. No delivery yet. November!!

No phone cover of any colour has arrived since my order and payment in August 2024. I am at a loss as to what action to take now after so long. Seller has had ample time to receive a parcel from the moon never mind China! What can I do?

Bid still up

Hi I had to cancel a bid but my bid is still up, I've spoken to the seller by ebay msg to explain why I had to cancel but my bid is still live what should I do as they said they would cancel my bid

Do eBay protect sellers from scams? Scammed by Returning broken item

I sold an iPhone to a buyer and delivered on time, added tracking and did everything right. A day later he asked to return the iPhone. He said, "there was dust on the camera". Then I accepted the return, and received the phone over a week later. He s...

Recording

Hi I just sold an item. I do not have a printer so wrapped and posted the item to the buyer using 2nd class, signed for postage as requested by the buyer. I can’t find how to log this on your system. Can anyone help

Tyre pump bought July 24

Seller is not replying to my requests for repair or replacement

Replacement for defective items

I have bought a pair of heated socks with batteries I have just started using them and am find that the batteries are not preform any where like the advertised duration I have contacted the vendor hand have asked for replacements the answer that they...

Maximum sale without funds being held

Hi. I’m a new seller in EBay and just sold an item for £320. I understand my funds are on hold. Two questions. How long are the funds likely to be on hold for and what is the maximum you can sell an item for without having funds held? Many thanks. Ad...

MISSING ITEMS

Hi,I have quite a few items which have just disappeared off the Earth-one-a book was 'supposed' to have been attempted at delivery 5/11/24-I'm in a wheelchair & cannae get out,so how did they manage to miss me???. I've also got several parcels of rec...

I never get a 2FA code sent to my registered email address

When signing in to ebay I have the option of getting a 2FA code by email (and the correct email address is shown) , by SMS (and the correct phone number is shown), or through the ebay app. I always am sitting at my PC when using ebay and, contrary to...

Cannot contact anyone REAL at eBay

I am trying to add photos to a listing with 4 days to run and one active bid.The eBay rules state that I CAN ADD photos but when I try I am blocked. I have tried contacting eBay but all the automated routes lead around in a circle back to my listing ...

Money on hold

I have money on hold and need to recieve the money as soon as possible as I need proof I have it for a mortgage deposit. The order has been received by the buyer and has given a 5 star review.

Global Shipping Sales Tracking Failures

Hi has anyone experience of a high value item reaching GSP Hub Lichfield UK with delivery confirmation and then on route to overseas destination tracking fails and item disappears? I have had my payments put on hold as a result pending further enquie...

Bidders that have intention of paying

Why is it that when someone commits to buying and has no intention of paying if they decide they don't want it , you cannot leave negative feedback to warn other sellers, I've come across several over the past 3 months,

Posted and item, and its stuck at airport via the ebay international seller program -

What to do?Its stuck in USA at State 00000 for the last 2 weeks. My postage to ebay went fine, now the ebay postage has lost it? How do we both get a refund?

Multipul item listings where item wanted is out of stock

Everyone wants to pay the cheaper price for items to the price low to high tab is being completly abused by sellers listing items with another item to put there listings at the top.ie mobile phone cables for £2.50 but in there listing is a sim tool f...

Royal Mail underpaid postage update

Does anyone know if Royal Mail have updated their policy on "underpaid" items using a first class stamp? Before the latest round of price increases Royal Mail would happily accept a first class stamp as payment for a second class service. However in ...

My listed item has 3 bids but the selling price has not changed'

My listed item has received 3 bids but the selling price has not changed, how is this possible ?

WRONG GOODS RECEIVED

I wanted a tool for my garden, I saw what I wanted on what was purported to be an ebay site, oh how wrong can you get? I ordered what wanted , or I thought I did, and as it turns out this was a "guest site" looked like ebay but....the pictures of the...

£15 selling coupon

Hi,I have received confirmation I will receive this promotion and had a push notification that this available, however, I have not received a coupon in any of my message inboxes. Does anyone know where I will find this? Thanks Marcus

account has been permanently restricted from selling

My account has been permanently restricted from selling without any solid reason and also with out giving me right to appeal. i was selling genuine products and i provide original receipts to eBay but still they restrict me permanently from selling. ...

When seller is no longer at return addres

I retiently returned and item that was faulty via a QR code sent by the seller on 7.11.24 As i had not received a refund I trekked the item. When royal mail attempted to deliver it to the address the seller was no longer there. As my return address w...

Complaint about a bad graphic on a tee shirt

I've just been sent a picture of a tee shirt for sale on eBay saying "your body my choice" I'm appalled who do I complain to please?

Buyer gave incorrect posting address

Sold something, bought a Royal Mail label off Ebay, and sent it off. Parcel was returned to me saying the address was incorrect. A very, very long story short (and no, I will NEVER buy another postage label on Ebay), it turns out that, although most ...

cannot put in post code to select distance when viewing

Morning does anyone know how to change please where post code goes says GBR try to enter post code keeps saying error so hard to view cars closest to me

Selling one of a pair of armchairs

Hi, I wonder if anyone can help me here. I am selling two identical armchairs together. If a buyer only wants one of them how do I go about this? Usually the buyer has a QR code I scan and payment goes through but of course this will be half of the a...

Resolved! Can anyone provide a contact number for eBay agents to help with a buyer dispute?

Can anyone provide a telephone number for eBay agents to help with a buyer dispute?

Listing not showing as click and collect

Hi there, My listing is not showing as click and collect and I can't find any options in settings to allow this.My listing fits all the requirements to enable click and collect but it just won't appear as an option. I only have one listing at the mom...

Missing item ,seller became abusive when I questioned

tracking on item said delivered and photo shows an item left leaning against my bin on my drive. I was expecting a boxed pair of shoes. The picture was a small package. When I questioned the seller. I was told unbelievable story that Royal Mail take ...

Postage

I should have paid £2.94 postage for the item I have sold and been charged £5.46 on my account

payment on hold

my customer buy a product and select evri and paid delievery charges ,but after few hourse she want to collect it as she need to have it on the next day so she came and collect item so what i did i gave her parcel and took a photo so might be i need ...

Help! ...cannot download postage label

Making best attempts to download a returns postage label BUT suggesting 'We couldn't process your request because of a technical issue. Please try again. I try and no joy. Any suggestions please.

Nectar Points

HiCan anyone help with retrieving Nectar Points. As I didn't get a chance to spend them. Thanks

Accepting

Just wondered if this was a new thing? In the past as soon as you accepted an offer it was considered sold by eBay. I just accepted an offer on an item and it just says pending but is still for sale on EBay. I’ve never known this to happen before. An...

finding my first Ebay account

When I started on Ebay years ago. I had site under just my name. I now have a store . I want to transfer my list from old site to new store . How do I do that? how to I find my old site?

Buyer hasn’t returned the item I refunded immediately

I sold a scarf, posted it immediately to the buyer, she then said it’s a fake - which it isn’t, I don’t have proof of purchase I was gifted it (don’t like it). So didn’t quibble it’s her prerogative and as I don’t understand eBay fully it’s over comp...

Payment through Klarna, how do i get my money

I am a seller and have put an advert on my page for £275. Under payments it says they can pay through Klarna. How do i get paid, and do i get the full amount when they purchase the item.

nato nylon army straps G10

My staff had listed this product in Sept 2023 and I HAD no idea that the above item was a listed regitered trade name Ebay blocked this listing however the infrigment copy right company in the states has also blocked all my other listings and cannot ...

Unable to repurchase a cancelled item.

Yesterday I clicked buy it now on 2 items from different sellers. I made the mistake of not checking my delivery address, which would have meant them being delivered to the wrong place.I cancelled the purchases, messaged the sellers to explain and tr...

Late delivery of item

Why is it that Yodel can lie on delivery tracking, lose a parcel for a week, having eBay force me to refund the buyer and raise a complaint with pack link, then have the gall to deliver the item a week later and wash their hands of returning the now ...

Can I call eBay and speak to someone?

Can I call and speak to an eBay advisor

Refund

Hi. Buy some intercooler new hose. Less then 90 day broke. Seller refuse responsibility. EBay don't let me to open case. Can't even leave feedback:(

View an item before purchasing

Hi, I was asked by a buyer if they could view an item ( furniture) before purchasing it. Is it allowed? I would appreciate if somebody could help or alternatively how can I ask EBay team this question please? Thank you

Have been waiting since june for a fragrance to arrive the trackinf that is june says waiting for it

Have asked fr refund seller keeps saying have sent another one think 6 months is long enough to wait

Still no response from a seller

Following an earlier request regarding the purchase of a generator which after the 30 day deadline was found to be faulty and as I had contacted the seller on numerous occasions over a several month period, still with no response at all, I was advise...