Fed up with stupid people!

[mada.dus]

It is beyond me how EBay gives a flying monkey about situation ! 
I am private seller, mainly jest getting rid of my stuff. Sold some speakers , buyer clearly didn’t know how to connect them so obviously “item is defective “ . 
No bloody option to add a video as luckily I have videoed myself testing it and packing. 
it seems that the easiest way for a return if they don’t like the item - accused of item being faulty! Item arrived , all working perfectly fine - does eBay care ? nope! But I am out of pocket for postage 

[plpmr]

Well the good news is that you can get the negative feedback removed because the buyer said eBay had to step in.

[mada.dus]

I have called eBay ( or rather requested them to call me ) and CS was not helpful at all.

She said “just fill in some forms online “ - I did , they came back that as they are not testing items, it is my against buyer’s word . To be honest, I’m now seeing why EBay is a dead place. No protection for sellers at all 

[john1297576]

Please explain how you think ebay can decide which is correct the buyer or seller.

There is no way you can prove the buyer is trying it on, so ebay goes for the money back guarantee.

If ebay had to step in then you will have been given a defect. Look at your seller dashboard.