UK Seller News: April 2025
Stay ahead of the curve with our latest updates.
Forum Posts
how do I send a friend an saved ebay listing to view.
how do I send a friend an saved ebay listing to view.
Delivery
Hi, The buyer says the post code on the system is wrong so they haven't had the parcel delivered. It's been at their local depot for a week. Evri have asked for more info but buyer isn't communicating with evri. Blames me , ebay and evri
Resolved! Buyer claims item is faulty but it was working fine when I posted it
I sold Galaxy Budd 2. They were working fine (absolutely no problems). There was no mark on them as well I cleaned them I make sure everything is perfectly working. Buyer claims he got them yesterday and after 24 hours he noticed some faults (he clai...
again ebay seem to think we all have a BA in *bleep*. how do i transfer now
how do i get money from ebay into my bank, years ebay been doing it now says i have funds but i can't blasted see how to put into my account
buyer wants to cancel order
hii’ve just sold a book to someone that after 10 minutes requested to cancel the order. The funds for the item are on hold but ebay has taken the promotional listing fee already. if i accept to cancel the order do i have to pay the difference for the...
Upselling
recently returned to ebay, but i dont remember anything about it upselling OTHER products. I go on ebay for items i want, when i want to pay i dont expect to see "oh, do you want this too?"No, its going to always be no...is there going to be an optio...
Item status was delivered,but parcel was lost,so I contacted seller and with no joy no refund
Opened a case but eBay closed it and now I can't appeal it,I even have proof via email from resolve to say evri stated my parcel is deemed as lost
Negative feedback whilst in hospital
Hi everyone, hope someone can give me help/advice, here goes, in September I listed a pair of slippers to sell, and clicked to automatically relist if unsold, I fell down the stairs and was In hospital for 7 weeks having multiple surgeries, unbeknown...
Resolved! refund
I'm having problems. They didn't have an item in stock but, in error, confirmed despatch on 27th September. I agreed to wait for a restock but nothing turned up. I sent a number of emails over the last 2 weeks for an update but got no replies. I aske...
Combined Postage on Discounted items why can't we longer get this?
Hello I understand from a buyer I trust and respect that Ebay has made the decision not to allow combined postage on discounted items. If so is there anything that can be done to get them to change what would be a really stupid policy which restricts...
feedback can i get positive feedback removed if the seller canceld the sale.
Can a buyer get positive feedback removed if the seller canceld the sale.
Password
Ebay have just told me my password has been used, so I've changed it. Within a few minutes Ebay now tell me I need to change it again. This has happened before. Why?
Being ignored after sending messages using eBay msg system
Sent multiple msgs to supplier but simply ignored.
How to list an item using a barcode
I was trying to list an item today but I can not find the option to create a listing using the barcode.Has this feature been removed?thanks in advance
re-listing an item which didn't sell
keen for some help. I listed something last year which didn't sell. I want tot try again, but rather than creating the listing from scratch I wanted to use the old one and tweak it. but I can't find it anywhere. can anyone help?
ebay used a deleted debit card to pay for an item instead of the card i replaced it with
ebay used a deleted debit card to pay for an item instead of the card i replaced it with
Stopped working
I bought a item listed as new less than 2 months ago but as now stopped working am I intteled to a replacement or a refund or nothing at all thanks
Invoices
Buyer paid 249.48 euros for product. I recived converted sum of 232,31 euros. Buyer wants an invoice for 249.48 euros but i cant give him because i got only 232,31 euros. What can i do?
Cannot mark as collected
Sold a freezer for collection -buyer did not receive a code / barcode to scan, nothingi cannot mark as collected so still showing on my account eBay contacted several times and will not help mei have tried in classic site and from a laptop but it doe...
Sold item
I'm a new sellaer and sold an item and posted around 23 October but I still haven't received payment to my bank even though it shows the amount on my eBay account, what is the usual time for receiving money.?
Best offer showing as a bid
1st time I made a best offer it ended up as a bid on the item instead and I thought I'd done something wrong.But I've just made a best offer on another item and went into my bids/offers on my account to see if it had been accepted and there was nothi...
An item refunded has arrived safely to buyer
An item I refunded has arrived safely to buyer how do I now get payment from buyer
Contact with eBay
How can I send an email to eBay? My account has been hacked and I need to get in touch to sort my problem out
Buyer cancellation
I agreed to a buyer’s request to cancel. The refund has been processed and my account debited but I’ve not received the original payment yet. So I am out of pocket.
I have been dealing with a seller who has a problem delivering a good service and I have lost money,
I Have been dealing with a seller who has not provided a good score, I have complained but it seems it was dealt with AI, I don't think it has been dealt with properly, is there anyway to contact a human being????
Return labels
I have processed a return and chose Royal Mail, for which I was given a return ID and now showing as in transit but I have no label. Tried Royal Mail website but didn't illicit anything from there. Keep going in round in circles of website. How do I ...
Re: Adding Klarna as a payment option
Hi there, a potential buyer bought a previous Buy it Now item through klarna. The new listing is not showing Klarna. How do I add klarna as a payment method. Thanks in advance
Dealing with a dodgy buyer - feels like they misusing the Ebay buyer policy
I'm looking for some opinions or advice on how to deal with a dodgy buyer please, I recently sold them a collectible figure which is plastic based in material, following the purchase the buyer was very chatty on messages within eBay and it felt like ...
About selling
How do u put on your selling page that u are away
Can't get listing accepted
(I've sold on Ebay many times and have not changed my acc details) - I've created a listing but it is not being accepted when I go to send it. For a week, now, I keep getting the reply " we've encountered a problem our end". No offer of help to resol...
Resolved! How to search for 'boxed' items ?
How to search for 'boxed' items ?
Resolved! Sent but not sent
There's one item in "My Ebay" showing as "Paid - post now" and one showing as "Paid - arrange collection". I have proof of delivery for the first, and buyer feedback for both acknowledging satisfaction with the transactions. The first is because I ha...
Postage charges
Hello,I have listed something on ebay and I choosed buyer will pay the postage and the postage fee shown was £2.94 but when my item sold it was shown that postage amount was £5.46 and buyer has paid £2.94 and rest you have to pay . Doea anyone knows ...
Lister ts2
Is the diameter of the head gasket between 87and88 mm I have lost the name plate so I would like to know what the diameter should be .My engine piston is approximately 87 to 88 mm in diameter thanks
Never received item seller said they refund which they did but dint receive the refund either
Hi I bought a ps4 dual shock controller and dint receive it I asked the seller for a refund which they did on the 6 th November but haven’t received that either I spoke to eBay they said it could take 7 days which was up on Friday 15 th November and ...
Item didn't arrive and eBay has sided with the seller , the item is clearly not going to arrive,
I've had an item that didn't arrive, eBay have sided with the seller - even though they can see it didn't arrive and isn't going to, I've spent ages trying to deal with Evri with no luck and now the seller is ignoring me. So I'm out the money (£35) a...
Accused of counterfeit perfume and can't tell me why
Twice in one week I've been put on a restriction for "selling counterfeit perfume" and when I've contacted Ebay no one can tell me why they think this! Of course it's not, but to be accused of this and not be told why is very frustrating! The human I...
ebay restricting contact details, yet my courier requires this information for security
I have sold items, my courier requires an email and contact number so i can post the itemsthis is to secure the delivery at the highest level so why would ebay let me sell yet restrict the most crucial information in order to send the item they paid ...
Buyer does not want to pay.
Ive sold an item. There was a delay with delivery, so buyer requested refund. As I hate trouble, I did the refund, then he promised to pay after the item was delivered. 2 days later, my buyer finally got the item, inspected it, and was happy with it,...
Why has the green highlighting disappeard from items that are bid on?
Why hs the green colour disappeared from items bid on?
COLLECT ITEM CONFIRMING COLLECTION
I sold an item which was collected and mutual feed back left, but to confirm collection to ebay I need to put a code in , I cannot find where this buyers code is, any ideas?
Seller cancelling but I did not request
Hi all Seller sold me a ps5. I paid. Before dispatch he cancelled the order giving the reason buyer requested. I did not. I got a good deal but he seems to have changed his mind. He has violated EBay terms by lying about the reason. i am left with ha...
My order return window is accidentally closed
When I am opting to return an item for the order *** due to wrong version, I plan to chose a return but during the process return is closed by me. Could you please open the return for my order.
selling limit £10 after years of use
This is ridiculous. I have used ebay for over 15 years and spent many £100s to buy. Now, I am trying to sell an item for £40 and it is telling me I am limited to £10?? What is going on? Surely it must be a bug (?). New members apparently have a restr...
Page reporting system
I don't understand why the system returns a no violation found when i report a counterfeit itemlast month i reported a listing to both eBay and RIAA, I sent 3 reports to eBay and each time theyreturned no violation then i imagine RIAA got involved an...
Item didn't arrive
Further to my previous post - eBay have closed the case and I can't appeal- totally shocked awful customer
Hacked Account & EBay Uselsess
My account was hacked yesterday - I have reported this to the police and have a crime reference number. I’m unable to get through to anyone at EBay to regain access to my account. The fraudster has placed multiple orders which I can see in my emails ...
Problems returning an item
I purchased a projector from a seller but I didn’t like the product when it arrived. So I tried requesting a return but couldn’t find return details on my eBay. So I contacted the seller to request return to which he replied I cannot return as there ...
Harresment keep asking for feedback when it is clear item has been delayed & not yet arrived.
I am a very long serving customer of ebay with 100% Positive feedback. I ALWAYS DO FEEDBACK often same day as items received but never longer than the following day. When it clearly states from a seller there has been a delay in sending when I have n...
Resolved! Highest Bidder walk away from sale? How can you list negative feedback?
Just had the highest bidder walk awak because then found a cheaper price elsewhere.My understanding that an auction creates a legal contract to buy? Am I wrong?How do I leave negative feedback about this time waster.
Delivery
Hi, I have just sold an item on eBay and it has been delivered, however the delivery method I paid for through eBay didn't work, Royal Mail couldn't scan the QR Code so I paid for next day delivery out of my own pocket, the item has been delivered ho...
Account permanently suspended
Hi everyone, I'm new to eBay and looking for some help or support. I opened the account a few months ago and made my first purchase this evening. I'm not sure why but my account was permanently suspended immediately thereafter. I'm concerned because ...
Hi i am the seller and posted an item through Yodal via ebay service.
I am the seller and posted the item through Yodal via Ebay. Yodal delivered the item back to me. I contacted Yodal who said I have to ask Ebay for another postage label. The buyer has already paid
Payments
Made purcuse for items and ebay taken payment from bank account not my preferred payment method of using PayPal credit..please help
help removing items when they just won't budge - have cleared all caches but they still won't delete
Hi FriendsDoes anyone know the solution when items won't move from your saved items or your basket? I have tried clearing all my caches but none of the items will go away when I press the remove item buttons.
Awful service
So is it even possible to speak to eBay anymore? Can't find an email or phone number anywhere....
Seller claims item unavailable!!
Bought item via 'buy it now' seller now claiming item unavailable!!, it seems they are selling items elsewhere and flicking off ebay buyers. Can I report seller for screwing over ebay buyers and claiming 'oh sorry it was a mistake'!!Sick of minority ...
seller says ignore a recall message from ebay because ebay sends out spam....
Hello, I received an email and message from ebay saying a product I'd bought, a table top alcohol burning heater, was being recalled and I should return it. I started a return and the seller sent a message saying the ebay recall notice is spam and I ...
Buying CDs
Up until recently you could bookmark a page on the category you wanted such as "CDs" then type in what you wanted to search for such as "Michael Jackson" and it would search for all CDs relating to Michael Jackaon. I would regularly buy CDs easily bu...
Message Shambles
How do I change this new message page dogs dinner layout back to the original??God only know which clown thought it was an improvement!!
The Ebay /Royal Mail system is broken.
Once again eBay provide a buyer with incorrect despatch information resulting in the threat of bad feedback for not dispatching a £5.45 item by second class post. I respond by advising the item ordered late on 13/11 was posted on on 14/11 and arrived...
wrong person purchase
i made a purchase offer on 15.11.2024 which was excepted on a coin but it was the right coin wrong person, so i immediately contacted to cancel which she did. but she said that eBay had charged her £30 for cancelation would this be true as when eBay ...
Resolved! Courier collection
Hi, I have a heavy "collection in person only" item but have received a message asking if they can arrange and pay for a courier or for me to take it to parcelshop which I definitely will not be doing. The reason I have collection only is cos from pe...
Voucher code
Hi there! I have a voucher which I want to use when paying for my order. But I have to put a code for that at the checkout. Can someone tell me please where do I find a code for the voucher? Many thanks!
Resolved! Product stopped working after 6months, seller no longer active!
I bought a dehumidifier end March 2024. Worked fine for 6 months and then stopped collecting water! It has power lights up but not making usual noise. Seller no longer active it says! No paperwork sent with product so guess no warranty if seller gone...
Seller requesting to close reported missing item scam
I paid for an item from a seller, the item did not arrive. It was sent untracked and the seller claimed it was damaged. I requested a replacement. They said they can only replace the item if I close the case. They said the item will arrive in 2-4 day...
SOLD list has disappeared from navigation
I have traded on eBay for 20 years. Until a few months ago there was a list of categories on the left hand side - i.e. Active, Sold, etc. Now, neither appear. With difficulty I can get ACTIVE, but cannot find SOLD. Any advice??
Blind samples
I want some samples of vertical blinds seller needs my address to send them, but this goes against ebay rules and i can't send.
I cannot log into my old account that I have had for 10 years
I had to delete Ebay.co.uk cookies because I could not pay for something because I was being sent to the hcapture screen over and over. I deleted the cookies for both hcapture and ebay. When I tried to log into my account I was told it did not exist....
Tracking
I posted a parcel that was bought from me yesterday yet there’s no update clarifying that the parcel has been sent and eBay is only giving me another 3 days to post my item although I already have?
Purchase query
Not sure if anyone has had this issue. I had an item I'm my basket and I checked out. I opted for the PayPal 3 installments option. This went through and the first amount has been taken from my bank although it states pending and not only that , the ...
Posting valuable items
Who guarantees the insurance for postage of a high value item from an authentication centre to the buyer?I never want to read the EVRI style phrases “Not Delivered, Damaged, Destroyed”. Resulting in the loss of my money. A horrible recent experience ...
Cancelled gsp postage label no qr code
Hi I cancelled a gsp order postage label as no qr code, bought another one then dropped parcel off. I can't remove the cancelled label tracking number, will this be a problem in any way for the delivery or item not sent etc? as now there's 2 parcels ...
Resolved! Person who paid for item is not the person who ebay records as winning item?
I sold an item via best offer. The person (A) who says they paid for it says I've sent item to wrong buyer (B)I use the automated postage label that ebay generates to send item to B. There were 2 offers of same value, but the one I accepted should be...
Sold two items, messaging isn't working to either buyer, and they can't message me either!
I sold 2 items today, both collection only. I've tried to message both buyers but just get a 'message not sent' I've tried multiple times with various messages text. One buyer has paid, and it looks like messaging isn't working for them either, but t...
How do I remove a feedback comment I sent about an item purchased on Ebay
How do I remove some negative feedback sent about a product bought from a seller. He is asking for deletion and I don't know how to fo this
Problems with collecting funds
I've sold items before and paid the next day,I've just sold 2 items and the hassle of trying to upload my passport id is ridiculous when normally you get funds transferred into bank, can't even use funds as credit, never again
Purchasing limit, i cant bid or make offers or purchase anything
To help protect your eBay account, we sometimes limit the amount of items that can be bid on or purchased by a single account. However, you may be able to increase the limit on your account by verifying some information about yourself. Help what can ...
invoicing for post after payment made
Buyer paid for multiple items and instead of waiting for a combined invoice they paid as collection without postage but want it posted. How can i send an invoice for the postage. There is no option in the drop down menu.
I have just sold an item on ebay thats still in its original unopened packaging, its as described
I have just sold an item on ebay and its as described unopened in original packaging and the buyer hasnt read the description and now wants a refund for the item, i havent even posted the item out yet, there using pictures from someone elses listing ...
Cancel offer
Hi, my kids had hold of my phone and accidentally made an offer on something I don’t want. How do I cancel this?
Buyer protection
Bought an item after winning bid. Then missed message from seller saying she couldn't find it. Saw next message from her asking me to contact ebay for a refund. Total £14.74 (1 item) Vintage Double Bed Dorma Bolster Case £10.99 + £3.75 postage. Sale ...
Messaging format
I want to change Messaging back to Classic messaging, this new format is awful. Does anyone know if I can change back to Classic Messaging format??? Many thanks
Delivery address
I was unable to use the Evri prepaid label due to the buyer not being able to input his correct address, for some reason eBay wouldn't accept his address. I have had to send through RM tracked. I am now unable to input tracking details on eBay, I hav...
Returning
I purchased something I need to return.. return has been accepted I was going to do the QR code- seller sent me a message saying the address is wrong gave me the right address..if I scan the qr code it’s going to send it to the wrong addressbut Also ...
Resolved! Charged for listing
I am a private seller not a business seller eBay states it is FREE to sell I have just listed a TY Bear and it has cost me 35 pence this is the second Item I have listed since the so called FREE listing came out and the last time I was charged 35 pen...
Resolved! Withdrawing money
I used to be paid direct to my bank account after a sale. That has been stopped by eBay I have made a sale the money is in the blue banner showing the amount but there is NO Withdraw button/tab?Can anyone help and tell me how to withdraw the money.
Messages
Hello, not so much a question, more of a rant. i used to send messages with photo's attached, easy peasy, now instead of attached, a stupid icon, that means nothing to me, and instead of send, another stupid icon, what's wrong with software writers j...
I won an auction ,the buyer wanted more money
Won the auction by winning bid ,seller wants more money as she said that she had an offer for more and didn't want to sell to me as it wasn't enough. The so called offer could not have been made as bids were on the system at time of listing .I've rep...
Editing address on MasterCard details
I have been trying to add my new home address to my MasterCard account ( on the eBay phone app) with no luck rang eBay and was advised to delete MasterCard and reload with new address etc done this and all i get is a red box message saying " unable t...
"The item you are trying to purchase is not available for purchase in your location. You cannot..."
Hello, I keep getting the following message when trying to purchase a specific item (well 3 different listings, but for the same item): "The item you are trying to purchase is not available for purchase in your location. You cannot buy this item." I'...
Payment
How do i find payment for item thas been sold and delivered
Counterfeit JBL speaker
Just received a counterfeit JBL speaker. I can return and get a refund, but is there also a way to report this to eBay? Can’t find an option to report this, other than any issues with the return
Returns
Hi I opened up a case for a non received item I got a full refund for the item it’s a cheap projector.However the item arrived today .how can I return the projector.ps it looks like it doesn’t focus properly
Fake gold coin scam
hello , 2 years ago i bought from 3 different sellers 3 ancient gold coins for over 100£ each , 2 years later (now) i discover with a specialist that they are lead fake , still got all 3 , sellers not respond or do not exist anymore , i see the simil...
Followers
Hello, how can I see who follows my account please? Thank you
Refund charges, I have been charged an extra £26.60 for refunding a buyer! Why??
I refunded a buyer the full amount for an item that was the wrong size, eBay then charged me an extra £26.60 for refunding, is this allowed or even legal???
Anyone bought from Astir.2
I bought a heated clothes drier from them and it was delivered but I want to exchange for a larger one. I cannot see the purchase on my account had an email from Ebay to Confirm delivery!! Anyone help?
False selling of non genuine item
Hi, does anyone know how you can get hold of anybody at eBay. It’s ridiculous. I’m wanting a refund against buyer protection that the item I purchased does not work and non genuine. I was asked to do a return which I knew how would end with no respon...
Scam buyers
I listed a vehicle which someone quickly bought for the listed price. They then contacted me and made arrangements to collect the item and pay on arrival. On the day or collection they never showed and completely ghosted me ignoring my messages. When...
Buyer paid but won’t reply to communication about pick up.
Not sure what to do, feel like it’s probably a scam. Buyer who looks like is based in Spain paid full price for a fragile antique listed for local UK collection only. No response to requests to liaise in pick up. Payment sitting with eBay. Cant see h...
I bought a dehumidifier less than 5 months ago that now won't work
I bought a brand new dehumidifier less than 5 months ago that now won't work company I bought it refuse to do anything saying it's out of the return period. Goods sold here must legally be fit for purpose. Not happy
Searching
When searching Mens Clothing, the search filters are now different. Used to be able to filter by item location, brand, size and many other filters. Now there are just a few filters.Is there a way of resetting the filters?many thanks
Wrong Postage label
I bought a postage label off eBay to send a box - a large boardgame. The label says it’s for a large letter, 1kg. I’m concerned the postage label won’t cover this label yet u have paid for it. It is showing as despatched but u haven’t sent it. What d...
Resolved! Item lost and bhf refusing to take notice.
Hi Can i ask what to do as refused to reply to my PM to them about a tracking number or any details as they have yet again ignored me after buying a item, bad enough with the fakes they sell. Royal mail refuse to check as they want a tracking number ...
Not original battery in phone ,draining very quick
Just purchased an I phone 11 pro for my son he wanted as a present, he has had a new screen protector fitted and bought a case literally had the phone a few ,on the screen it shows the battery is not genuine, so not an original apple battery like it ...
ITEM DELIVERED BUT EBAY REFUNDED BUYER FOR OPENING A CASE!!!!!
This is from a message ebayer customer services sent me''I’ve reviewed the case details carefully. I’m delighted to inform you that I’ve now closed the case since the item has been delivered. In this case, I have now manually released your held funds...
Cannot toggle email settings on Android
Hi, When I click on settings > Email > nothing happens when I select/toggle the check boxes e.g the existing settings will remain unchanged. This happens on my Samsung A35. I have installed and reinstalled the app, no changes.
Resolved! Postage
Why can't IT leave things alone.Postage format has changed!!!It used to be as clear as day as I add a new listing, now I have to click yet again to find the screen where I choose the postage making sure I have it in the right order, ie 2nd class top ...
Why do I pay VAT when procuring coins that are legal tender?
Why do I pay VAT when procuring coins that are legal tender?
Email from ebay
Received email from ebay asking for details of driving licence or passport is this genuine as seems excessive.
finding buyer replies
I'm a private seller on ebay and have had a reply but now can't find it - where's it gone?also why does help only offer set questions and what can you do is your question isn't there.
Payment shortage for a sale
I have sold an item and the value after postage was £18 now funds were on hold until the buyer was happy with the purchase this morning the order completed and the payment was released but only £2.30 is available in my eBay balance no funds have been...
is there a way to get in contact with anyone regarding missing items via Global Shipping program?
I sent some items via the GPS which the buyer has now said that havent arrived there were 2 orders one item which had all the details for delivery to local shipping the other 5 orders were withn same package buyer has now said he hasnt received items...
Sold Item - Not delivered yet - ebay have refunded buyer!
I sold an old footie shirt a couple of weeks ago for £40.it should of been delivered on the 8th November by Evri Courier.Buyer notified me yesterday (10th) to say Evri have messed up and i should contact them....eBay states it has been delivered.i ch...
HMRC
Hello all A HMRC question re eBay’s reporting that I understand eBay asks you to add your national insurance number when you reach 30 sold itemsI sold 30 items though x 6 were cancelled & refunded hence I sold 24 itemsin the help pages it says cancel...
Resolved! Buissiness seller stating they only accept returns for "not as described", legal?
Hi, I bought a second hand vacuum part in error from a buissiness seller - I should have been more careful - but I wasn't - lesson learned. I immediately put in a cancelation request. Seller refused cancelations request, ok, maybe they had a good rea...
Sold an item, buyer asked me for the website of an app I use, then Ebay locked the conversation HELP
Hello everyoneThanks for your support in advance.I sold an item and the buyer asked me for the app I use for a listing.Its a free website that makes "army lists" to help the process.I shared an image of this in the chat with the buyer,Then ebay locke...
Items I am winning show as outbid, with no other bidders?
Why on My ebay do 3 of the items I have bid on recently and am winning, show as outbid in red, yet there are no other bidders and when I go to item details it says I am winning it (green)?Is anyone else getting this?
Item wrongly marked delivered
I won an item when I was in the UK, it did not arrive while I was there and the seller was notified off Evri that the parcel was lost. Requesting a refund I was told I'd have to wait. I'm no longer in the Uk and the delivery firm Evri has found the p...
Need Advice – Buyer Claims Faulty Item, But Evidence Shows Otherwise
Hello eBay community,I’m a private eBay seller and am currently facing a return dispute with a buyer. I hope to get some advice on how to handle it.Here’s the situation:I sold a brand-new, sealed item and shipped it with clear video evidence showing ...
I returned the item and the seller didnt refund all my money
I paid £1179 and I receive only £800
Terrible Packaging...Damaged box.
Hiya. Forgive me, I am not a regular buyer so I apologise if I am being unreasonable...I recently paid nearly £200 for a second hand lego set. It is described as 'used', but 100% correct, all individual numbered bags with the right lego in , manuals ...
Buyer says item not received - 6+ weeks after it was posted
Never had this happen before, but a buyer has messaged me saying they have not received an item l mailed six and a half weeks ago. It was a lowish priced item and it was sent (as per the listing) by regular Royal Mail Large Letter post, and l have th...
Buyer wants me to delay posting
Sold an item on Tuesday, buyer added a note to the payment stating they aren't in the country until the end of November, and hold the item till then!I'm selling my items to make space in the house now, not near 3 weeks time. I'm due to have a procedu...
Order Cancelation
Can a seller cancel the order after i won the bidding? I didn't ask for a cancelation.
Purchase faulty after 30 day
Purchased a mirror for a camper and on fitting, it was faulty. the seller says it can’t be refunded as it’s after 30 days what’s my warranty period and how do I get eBay to help as it says appeal can’t be changed
Import Tax
HiI'm awaiting some Vinyl from the Netherlands with delivery to Scotland, I paid the tax with E-Bay charge which is fine, But the package has arrived at UK CUSTOMS and a letter has been still to arrive to say there is more tax to pay Any ideas on how...
FORGED ART WORK!
How can I report forged art work?
Offers automatically renewing
Can anyone tell me why when I send offers to interested customers & the offer time expires it keeps renewing itself so that I can’t make any alterations or send offers to anyone new?
Resolved! changing an item from ended to sold
I have an item which I posted as a classified ad it has now been sold and I have shown it as ended instead of sold how can I change this
Ebay costs i thought theyvwere free
I thought listing was free ebay have just charged me £35 for 2 listings for 10 days why do they say tgey dont charge now when thwy obviously do any thoughts ob this subject
Arranging collection in person - address issues
I've sold an item with 'collection in person'. Buyer has messaged asking for my address to arrange collection, but I've been unable to respond to them with any message containing my address through ebay messages. I understand this is due to recent ch...
Next day delivery on ebay
We all want to leave AMZ, the incompetence, the inability to speak to a human, the return less refunds, A to Z cases that always fall in favour of the buyer even though we know they are at it, Buyers often tell me they only buy through amz because th...
Meaning of auction bidder feedback number
Hi, I'm an eBay newbie. The lead bidder on an auction item that I'm interested in has a feedback number of (9876) after their anonymised name a***z [not the actual name and feedback number]. Evidently they have done a lot on eBay and are likely to be...
Withdraw balance - How do I withdraw my balance
How do I withdraw my balance please
Ebay removing all the filters that make it useful?
Why have eBay removed the ability to filter searches by location or distance? I buy most of my goods by collection as they are often large, like cars, boats, wheels, or even tables etc and Ebay no expects it seems that I should spend days looking at ...
Can't find winning list
Can anybody tell were i can find my winning list Thank you
Says I've been outbid whilst at the same time saying I'm the highest bidder
So on the bids and offers page it says I've been outbid but on the item page it says I'm the highest bidder. The bid total is currently £2 under my highest bid. I upped my max bid by a penny and got confirmation that I'm the highest bidder but the of...
Resolved! Returns problem
I received a damaged item and asked for a return & refund. The seller has sent me a postage label for an item up to 2kg, the item weighs around 10kg and the post office wont accept it. I have asked the seller for a suitable postage label for the item...
ring pearl found to be loose
I sent a 2nd hand ring which was as seen without noticeable defects. Buyer has washed in warm water and one of the seed pearls dropped out and split. should I offer a return as Im not sure how it was handled? She is taking it to a jewellers for a rep...
Resolved! Revise Buy it now price
I am trying to reduce the price on a listing as it's not sold. I did send an offer to those interested a few days ago but no response so want to reduce price in the listing .... i don't seem to be able to do this?
Delegating the updating of a collection code
Hello. We have an EBAY shop and are attempting to delegate the collection of large items from our central warehouse. We can't seem to set a permission to allow delegates of the shop to undertake this task, only the main shop owner appears to be able ...
EBay balance
Hi, can anyone help? I have a chunk of money in my eBay balance only when I get to checkout it doesn’t give me the option to use it- the slider bar is inactive and I’m constantly met with the message “You don’t have any available eBay balance…” There...
Winning bids are not showing up in myebay bids and offers section. Im having to go into watch list
Bids not showing up in bids offers section, having to go into watch list section to find out if I'm still winning
Free Shipping on a new listing.
Hi, I haven’t sold for a while. I can’t seem to see where I can add free shipping.Thanks
Bids received
Since yesterday, i can no longer see the total figure relating to the bids I have received. Please advise where I can now find this information Thanks a lot David
creating and promoting a listing
I have made some listings and I dont seem to have the promoted listing option it was there on my old account but not its not working and I can't promote my listings without that I can't increase my sales which is something I'd like to do
Wrongly marked an item as paid, how to correct
Hi, Can anyone help pleaseI wrongly marked an item as paid and can't find how to undo it.The item was a subject of a cancellation request which i had denied. Then I agreed with the buyer that they could have it cheaper. I couldn't find anywhere that ...
Drawing tablet
I placed a drawing tablet for sale starting at £200 for a week an hour later the highest bidder won for £81 ?? can anyone help?
Selling - Error Message
Hi everyone, I'm trying to return to selling. When I try to click the button to list an item I'm asked to update my account. But when I put in password to do so I'm getting the message 'something went wrong at our end, please try again later'. I can'...
Price and item change in listing
I watched an item of a set of 4 for £80 I later received an email of ebay stating the item has now been reduced by £60 from £80 to £20 I bought the item and received 1x of the set. I believe this is an error on ebays part as the listings contents had...
Call me
Call me Call me
I bought an item recently and was not signed in. How do I attach this order to my account?
I didn't notice I wasn't signed in when I bought a small item a couple of weeks ago. If I try to add this purchase to my account orders all it does is ask me to create an account. How can I attach this to my account. There's a small problem with the ...
Charity donations
Hi I can't seem to add charity donations to my listing/s. It comes up with a message saying I need to check my account or make a payment but cannot find anything. Has anybody else had the issue? If yes how have you resolved. I would like to list item...
Hat bougth
I bought a cap and the cap is too big. The seller says that I have to pay for the return but it was his mistake. What can I do?
Selling
A buyer has asked me to sell and post privately to Slovakia can I do this regards dennis
Resolved! Bidding
This is a general question about bidding. I have read the help section but still don’t understand it. I made a bid for £28.00 an item listed at £23.00. I was the highest bidder for a minute. It says I was outbid. In the item listing I was the only bi...
Fed up with stupid people!
It is beyond me how EBay gives a flying monkey about situation ! I am private seller, mainly jest getting rid of my stuff. Sold some speakers , buyer clearly didn’t know how to connect them so obviously “item is defective “ . No bloody option to add ...
Unable to contact seller
Hi AllI bought a e-scooter for My daughter Last December buy in less than 6 months it stopped working . I cotacted the buyer and i was told to send the scooter to their repairs centre.I sent this in September and they replied me it was received and u...
Why can't I give feedback on an item that arrived today?
I have an item that arrived 1 hour ago and eBay tells me I can no longer give feedback. Unfortunately my Tardis has broken down so I can't travel back in time to give feedback. Another glitch in the ebay software?
Subsequent arrival
I reported something that hadn’t arrived and now it has, but I’m being issued with a refund?
Bought Carpet Cleaner broken
I bought a VAX carpet cleaner from seller which arrived dirty. I followed manual to take apart and clean it. Found the fanbelt broken. Bought a new fan belt. Sent complaint to seller and they said to send it back. I was unable to send it back as too ...
How do I get hold of ebay commerce ltd about a purchase that has not arrived?
How do I get hold of ebay commerce about a purchase that has not been delivered?
Buyer not in contact after auction
My ebay motors item sold via auction Wednesday 13th. When auction finished i messaged the winner with "congrats etc drop me a line and we will agree collection etc". i received a message later that afternoon (maybe a couple hours later with "whats ad...
Share listing
How can I share my listing from ebay to Vinted, Marketplace and other selling sites? I have tried and it does not seem to do it. Any ideas please?
Seller refusing to refund
I recently bought a necklace paying £10.99 the necklace arrived in a few days but is unwearable, scratched and glue all over the glass. The seller said if I removed the return he would send a replacement, naively I did this but the seller didn't send...
Buying as guest
I purchased an item as a guest thinking I had logged into my account, item arrived but was wrong item contacted seller with order number and they are saying they can’t talk to me as they don’t recognise my account.
account blocked
Hi, sorry for my bad English, I have a main account on eBay for almost two years, without any problems or comments, ratings are good. I decided to add direction on other products and created another account in my name, I did everything as always, aft...
Contacting seller
I bought and paid for an item as a guest as I had forgotten my account details, I sent a message requesting details to arrange collection but nothing came to my main account. Eventually spoke to an agent who was going to send the contact but nothing ...
Seller level
Hello, How Seller Levels Work on eBay?
QR code
When the post office scanned my QR codes there was no information attached, just a blank sticker
Why have my Postage costs been hiked because of the buyer choic?
Can anyone clarify why a buyer chose to use Yodel for their postage vs the recommended Simple Delivery which subsequently had me pay considerably more for postage that was taken from my sale price?
Resolved! I suspect buyer removed something and is asking for a return
Hi all, have sold a designer item and the buyer is now claiming a stud is missing. Went over the pics as I just recently retook them and it was there. The buyer is also a seller and I suspect she removed the stud cause it's unique (designer logo) and...
Buy it Now options
Why on antique buy it now listings,does it now say,example £395 OR buy it now,when that is the only option,it is not an auction listing,very odd .
Resolved! Private Seller - Returns not accepted?
HiI wonder if someone can help please. I'm a private seller and I've only just noticed that some of my listed items show as 'Returns accepted (30 days return - buyer pays for return postage)' then some, which appears to be the more recently listed, s...
Is there an email address to contact Customer Services on? Chat and contact pages are not working
Is there an email address to contact Customer Services on? Chat and contact pages are not working, I am trying to ask for assistance regarding a book which was sent to me as an E-book instead of the hard copy it was advertised as...
Just noticed my username has changed.
A new username has taken over from my original . Since June 2024.
Proceeds from sales.
I cannot access my available funds on my e bay balance, Neither by iPad or iPhone, since it changed in October! I cannot get a response from auto assist or advisor! I have tried all ways to open the balance but it will not open up at all!?
Send large letter to Japan with extra £330 insurance
What's your recommendation to send a large-letter sized package to Japan, with insurance to cover the value of £330? The item is a rare music / band poster folded flat to A4. Weight is 200g. I'm really struggling to find an online price-comparer whic...
Resolved! Seller being messing me about from day one .chairs received broken.wont replacement
Broken chairs seller keeps saying replacement sent .no tracking or proof.messing me about for a week.what would you do told me close return and still not sent them . gave him very bad reviews.hes definitely a scam artist.
GSP
Is the address for global shipping Gsp, Unit3, Dove Cl, Fradley Pk ?
Resolved! charge
Hii have an account with ebay for selling parts.Recently i see without selling and inserting item my account being charged every 2-3 days in a month. i contact them but between conversation they hang up the phone and did not get the point what is thi...
A glucose monitoring ring that is not a monitor
The ring is titled glucose monitoring ring. In other adverts a glucose metering ringThis is the oxford English definition of a glucose monitor is; a device for measuring the concentration of glucose in the blood.This ring only has 2 magnets no chips ...
Resolved! Wrong address!!
I have moved and have amended my ebay account to show my new address but when I went and purchased an item the order on the item listed my old address. I have contacted the seller to make sure they send it to the right address but I am concerned that...
Buyer does not have license to operate radio transverser, has tested and subsequently damaged radio
Hi folks , looking for some feedback here.sold my well cared for QRP radio. Tested independently the day it was posted to ensure evidence it was in working order.buyer not an amateur radio operator no licence and thus no training on operating radios ...
Resolved! Refund for items not recieved
Hi community I paid for an item via Paypal last month on the 13th October from a seller based in Japan. I am based in the UK. At the time, it did come across as a little strange on the sellers side indicating the item will arrive mid November. That s...
Cancelled bid
I have had my only bid for an iten withdrawn by the bidder . Why ?
Can't bid
Hi there.Can't place any more bids, ebay says "Problem with bid. Attention buyer".What does it mean?
huge traffic drop off 14/11 - eBay meddling with the interface
log into eBay this morning and yet again everything looks just the tiniest bit different on "My Seller Hub". i check the traffic interface and wow a drop off of 75%+ across the board on the 14/11/24. what on earth do we pay shop fees for? eBay just c...
£2.00 charge
Can anyone tell me why I received a email from eBay advising me they are taking a payment of £2.00 from my account? Thanks in advance
Payment on hold
Hi my payment has been put on hold tonight.i have 100%feedback and have had no trouble with ebay.now they want me to send a item and not get paid for it unless the buyer says its delivered.well that's not happening. There is people out there that say...
Coupon not created by us- not showing in marketing tab
Hi Here is the product link which is showing coupon. but in marketing tab not showing any coupon kindly assist on this.https://www.ebay.co.uk/itm/167003062941
Resolved! Account restriction. Help please
Sorry for my bad English My account has been restricted. What I need to do ? I received this message from Ebay :eBay regularly evaluates the accounts of eBay seller. In relation to your account, we have noticed that its performance does not meet the ...
Yodel lost my parcel
Hi all, please help me. I’ve posted a parcel but my buyer did not received it. Buyer was polite waited a bit then asked me for the refund. I’ve done that but now I’m out of pocket £££ and parcel is lost. Yodel keep showing “attempting delivery” twice...
Cancel offer
I just want to cancel the process of buying an item from the seller I already submitted the offer towards his item . I am not satisfied with the item and its situation.I want you to help me cancel this offer please knowing that I contacted the seller...
Cancellation request
Hi, I sold a buy it now item and the buyer paid but has now requested a cancellation. The reason is purchased in error. I have not shipped the item and am happy to cancel but will I still have to pay any fee’s? Thank you in advance
Item hasn't arrived but tracking says it has.
Can anyone help? I'm going round in circles. The courier is claiming they dropped a parcel to me but I have CCTV evidence that no such drop was made. I can't open a dispute because ebay is saying that the item was delivered. I've been going round in ...
