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Click and Collect sending email to say item not collected.

Hello,

 

I have been to the Click & Collect hub an collected my parcel, but I am still getting an email from Click & Collect saying that item hasn't been collected. The guy at the hub scanned the barcode and everything seemed OK. 

Has anyone come across this before and what do I need to do about this? I am concerned that the seller will not receive their money.

 

Thank you. 

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