Late delivery of item

[caro_899910]

Why is it that Yodel can lie on delivery tracking, lose a parcel for a week, having eBay force me to refund the buyer and raise a complaint with pack link, then have the gall to deliver the item a week later and wash their hands of returning the now unwanted item to the buyer. How poor has eBay become??

[john1297576]

Unless you can prove delivery to a buyer, they can open a not received case as soon as past tge expected delivery date, and you have 3 days  to refund.

That is the way it works. Having arrived late the buyer can open a NOT AS DESCRIBED CASE and you have to provide a reply paid label if you want it back.

You have the choice of how you get your sales to the buyer, the most reliable is Royal Mail, most Courier Services are reliable, but a lot depends on the area, and quality of their drivers.

[tommystrezures]

Unfortunately it’s not eBay that has become poor, it’s just their  partner packlink that is very poor.

if you had booked direct you would have probably got proper assistance from yodel.

[caro_899910]

Sadly, and I have proof!!

Yodel informed the buyer to report it missing as they had lost the parcel,
then after almost a week delivered it when they no longer wanted it and had
been refunded.

I will now make it my life’s mission to run eBay into the ground like the
*bleep* platform they are!!

Sent from Gmail Mobile