Member To Member Support

Postage

What do I do If my item for sale can only be delivered using the Parcel Force large parcel service

Has anybody successfully received a refund for unused labels in the new simple delivery system?I have continued to use my own delivery methods but im currently paying twice for delivery with this new system, I spoke with an agent who sent me a link t...

Order Number Missing From Account

Hello Everyone. I placed an order 2 days ago, but its number is missing from my my eBay account. I can't find an option in eBay's help sections for this situation. Any ideas on why the number may be missing or how to contact eBay direct. Many thanks,...

Promoting Listings

I have noticed a 'Promote It' option next to my ebay listings which i keep pressing by accident as I scroll through my listings. Is there a way to disable the option of promoting listings altogether.

Copy and paste a listing to another of my accounts?

I wish to segregate my listings, and therefore leave my main ones intact and copy and paste the others ot another of my accounts?

Return of Rolex watch

If I buy a Rolex watch. Can I return it if I have changed my mind

Resolved! Refund, when counterfeit products are bought?

Hi, Does anybody know if I will receive my money back when I realise that a product is counterfeit, and I report it to eBay?Thank you in advance for your help.Regards,Herwig

Hi i buy a sofa for 360 pound and it damaged borken and i wnat my money back i have a profe of sofa

I want to send back this sofa it broken and I'm so disappointed I payed 360 pound please can you send my money back I want refund pleasen

Second account

Hi all! I have had an account on the American ebay.com for many years. I have been living in Portugal for the last 8 years. I want to sell some of my goods worldwide. To do this, I want to continue using my ebay.com account. However, I only want to s...

Resolved! UK Resident being charged VAT on used item purchases

I am an American living in Scotland and I wish to sell some items on eBay. I have a UK registered eBay account with my UK address. It did ask me my nationality, which I put down as USA. When I attempt to sell items it adds VAT to my listings, which I...

PayPal giving fund

Can any charity out there help me with an issue regarding invoices for PayPal giving fund? As a charity we did not enrol in this but we are receiving invoices. Now I am unable to list items due to invoices not being paid. What has happened? No one is...

Proof your 18 no credit card

I dont own a credit card . I pay by PayPal. Backed up by my debit card .

Nectar points cancelled

I bought 2nd of June 06-13357-72269 For this order was added nectar points but later on 22nd of August was taken off I contact nectar points customer service and they told that my order on eBay was cancelled when it was not . As why they see that ?

lost in post

i have already refunded buyer for an item that was lost in the post; how do i claim for my loss

Scam

I bought an IPad on eBay and on collecting the package today, it only contained an empty bubble envelope. The seller doesn’t accept returns. What do I do?

Buyer wants to return item - poor quality

A buyer wants to return an item, they’re claiming it’s damaged and not to his expectation. The product I sent wasn’t damaged when I sent (have photos to prove this) and certainly isn’t poor quality, was securely packed. Any ideas with how to handle t...

Returns

The local Post office will not accept my return, he said the return address which is in China looks fraudulent. I have contacted the seller for a UK return address. But says China is the only return address.

Show delivered

I shipped a heavy item but could not use buyer recommended postage as weight was more. The item was delivered but is showing in transit

false address

Is it just me, or do others buy after checking the location of the item only to realise its not in Durham, it's in China????? done with eBay now. It was a good years ago. Now it's just Temu in different colours.

Selling 5 lights but I want to sell them as a whole and not individually

HiI wanted to sell 5 lights but don’t want to sell them individually. How can I advertise the total amount is for 5 lights and not sell them individually

Resolved! Return Label

How do I obtain a Return Label from eBay without adding photo evidence, please.I am elderly, not particularly computer/iphone literate, and would love to get some help to return a wrong item sent to me.

hmrc reporting

apologies if this has all been asked before....i have sold 29 items and ebay have asked for my national insurance number for the hmrc digital reporting thing. i am just wondering what hmrc actually do as reading the information does not give me speci...

Contact for someone at ebay

Seller has told me they lost the item.Problem is, they have created a delivery label so the ebay auto bot cannot help me because they think the item is in transit.How on God's green earth to I contact ebay to getting order refunded?

Resolved! Refund Policy For Listings

Hello,I am a registered seller on eBay UK. I have set my return policy to accept returns for damaged products. However, when I create and preview a listing, it shows as “no returns accepted.”I have attached a screenshot for your reference. Could you ...

No delivery

Ordered bag of dog food on 16th August it's now 30th not received No reply from the seller after I've sent numerous messages eBay are saying the matter is resolved and it isn't. I want a refund nowI am a pensioner can't afford to be out of pocket for...

Jellycat steepy teabag amuseable plush

I'm a bit concerned...5 days ago you couldn't find these on Ebay for less than 80 pounds...no independent retailers have any left ...Jellycat don't sell directly and only sent about 8 pieces per store...all of a sudden there are loads on Ebay startin...

Resolved! Label printing

I prefer to print my own labels so the parcel is ready to go. However, when I purchased the postage from Royal Mail ( the old way), the label would print out a small size which fitted all parcels. Now with the Simple Delivery, the label prints out in...

Simple delivery

Good morning, I have several identical items for sale. When I set paid postage with Simple Delivery, for example Large Letter, if a buyer adds 5 of the same items to the basket, the postage multiplies. So instead of paying £2.70 (since I can send the...

simple delivery over ride

No matter what I do, simple delivery over rides every other postage method. Only options in front of me are royal mail or evri. Ive attempted to create a postage policy and yet simple delivery over rides.

deducting carriages costs from a refund

I need opinions on this....... A buyer bought 2 items from me, sadly not in one transaction but 2 separates on the same day. I packed and shipped them as 1 parcel however. All was good, until they opened 2 returns, one for each item. The message with...

postage

unable to mark as dispatched. In sellers hub when i try i get, The selected orders aren't eligible for this actioni have already added tracking number.

Prepaid postage label

I have used my own postage stamps for sending an item I had sold on eBay only to find eBay had also deducted postage from the sale to pay for a prepaid label which I never used. How can I get this money back

Charged twice for postage

I sold an item and went through the process of buying the label via eBay and paid with PayPal.however eBay have charged the same amount from my balance of the funds from the sale. chat bot can’t help and am going round in circles .any suggestions app...

Feedback

A buyer has left negative feedback stating his item never arrived when tracking shows it was delivered 2 months ago, I have made contact but I seem to be getting ignored, what can I do.

Did not send item back

So someone bought my printer and then three days later he wanted to return it claiming that is not working he drew on it and then now he wants a refund I said okay I then said why did you draw on it then he didn't respond to me and he never sent the ...

Sent 48 Hour tracked...Ebay says not yet delivered

My mistake as an infrequent user. I pre packed an item, and when sold just found the address and sent it 48 Hour tracked for £5.71I missed the whole Evri??? thing, my buyer paid postage through Evri £3.71However it was delivered three days ago to the...

Insertion fees

I am confused as I'm sure many are with eBays fees. In the last 31 days I have been charged £121.68 for insertion fees. If I am correct this would be 338 listings? 121.68/0.36 = 338.I only have 330 listings in total.Can someone explain this as eBay a...