Member To Member Support

TINY T SHIRT SOLD AS "XXXL"

Had my T shirt delivered today. It was advertised by the seller as "XXXL". I am not a big man, only 5'8" and 40 chest. When I tried it on it was a struggle to get into and if I washed it only a Hobbit could wear it. So that is a deliberate lie, selli...

Resolved! Buyer defrauded by a buyer

Hi! Please help me with this problem! I found a product on Merket please and I want to buy it, but the person in question can neither bring it nor let me pick it up because it is in a place where it is impossible to enter and asked for my name and ad...

Seller not responding

Hi, I purchased some TPMs sensors in April and they are starting to fail! No response from the seller! How do I raise a dispute with eBay?

item from China? Or London

Why does this site allow companies to advertise goods that are from London (in my case), then you wait forever for the delivery, and you find out that they are dispatched from China? I'm sure it's a law for misrepresentation, or maybe is a money-maki...

buyer got a full refund but did not return the item

I sold a thule caravan bike rack, the buyer was happy to take the item but noticed that there was some brackets missing. I gave a partial refund and the buyer was more than happy to take the item away. Subsequently the buyer lodged a complaint and eb...

Suspicious Sellers - iPhone 16

I am in the market for an iPhone 16 pro max and whenever I look at the seller, there is like a 90% chance the account is a new ebayer with 0 feedback score rating. I think there is a new scam going on because seeing at least 20+ accounts over 2 weeks...

Seller sold me a defective item, not as described. Accepted my return but return case was cancelled

I bought an item from a seller.An open-box ROG ALLY X - handheld gaming computer. It arrived not as described and damaged. I don’t know if it was damaged in shipping or not but it doesn’t look like it happened during shipping as there were no impact ...

Keychains, Phoncase with Labubu monsters images

Hi Anyone can share ideas for items Labubu likes on eBay. Exclude Vinyl face Plush. Think of items like phone cases, keychains, bags, and clothes. What are the rules for these? Thanks!

Seller claiming to be UK seller but located in China

Why is it that I keep coming across sellers that claim to be UK sellers but are in fact based in China ?? I feel that this is misleading information and misleading buyers. Is Ebay ever going to do something about this or is it a case of "we don't car...

Resolved! Suspension of my listing while negotiating

I have a listing for a hot tub. It is a simple sale but the buyer needs to arrange a crane andHGV transport as well as arrange for the electrical power to be extended into his garden. Until he has everything lined up and contracted for, he is relucta...

Wrong item sent

How do I get a refund , I have had a delivery of a parcel that's not mine , but now it's stating my parcel has been delivered it clearly hasn't the parcel delivered had a different address on it . What can I do now

Purchase of a caravan..

Good afternnon... Last Friday i contacted the seller of a caravan about the item,sweet elder Lady and Gent,that e bay advertised to contact seller,to which i did.They shower me picrures of the caravan,to which i was happy,they then said due to a prev...

Would ebay help me if my recently purchased mobile phone ends up blocked?

I recently purchased an expensive mobile phone and I should be receiving it early next week. The private seller mentioned to me that he recently got it from Samsung and used their trade in option to achieve a healthy discount and thus selling it to m...

Defunct washing machine

Hi Guys I bought a washing machine back in March 2024 and it has completely stopped working, i have contacted the retailer and they sympathise but under the sale of goods act surely they should either replace or repair.Do you think I have a case to a...

Warning: International Shipping

Beware, all you shellac 78rpm buyers and sellers! International Shi*ting (USA to UK) criminally repackaged a perfectly correctly insulated box containing 3 x 78s. Two arrived separately in a non-reinforced plastic eBay envelope. I shook the shards ou...

faulty item, long running dispute

I bought a kneeler chair in April and it was ok but the backrest soon started falling apart because it hadn't been well constructed, so I asked the seller to replace the backrest. After some exchanges they said they'd send a new one when they got the...

refund

Last October I purchased some vinal records. There were some LP's and one single. I received the LP's but the seller couldn't find the single. She promised to find it and send it on. There was an individual price for each item but I paid as a whole. ...

Faulty electrical item & seller is ignoring me

I bought a bathroom cabinet that needed mains wiring, in February. It was wired in last week. One of its features doesn't work - the shaving charging point. The light, bluetooth and demister are all fine. I can prove to the seller that it was only wi...

Returned item no refund

Seller requested proof of posting which was supplied but instead of refunding closed the return. What do I do from here?

item was collected from seller on my behalf, at home i found issues, sellers listing dosent describe

i made an offer on a car door, photographs and listing it looked fine, as i was at work, i made an offer and the seller accepted, i paid through ebay and my brother collected in my behalf, they loaded the item into my brothers car, when he got to the...

I won a bid and seller falsely cancelled

I made a bid at the initial set bid price- no one else bid and I therefore got a bargain. I received a ‘you have won notification’. Shortly afterwards I received a note saying the seller has accepted your cancellation. I contacted seller and he accep...

Cancellation declined but no refund or item

I tried cancelling my order but that was denied a few days later, but then never ended up receiving the item. The seller has also since stopped contact with me and no longer replying. This chat was from over a week ago. I don’t care if u get the refu...

I bought an item on the 4th of August and cancelled it onthe 5th of August. Was due for a refund sin

I bought an item on the 4th August and cancelled the order on the 5th August. I was due for refund. But as of now I have not received the refund. What should I do.

Seller shipped to wrong address then pretended to reship but did not and made me wait 30 days

Hi everyone, I’m looking for advice because I feel I’ve been tricked by a seller and left without protection. I bought an item for £71.28. The item never arrived. Each time I asked about it, the seller told me things like “don’t worry, it’s coming”, ...

Returning something that’s been tampered with

Hi everyone, I could use some advice. A buyer purchased video camera, then requested a return. I refunded them in good faith, but once the item came back, I found it had clearly been tampered with and is no longer in the condition it was when I sold ...

Fake products

Helloplease can someone help me, I’m so angry as after reading reviews, the seller knew this issue.I bought Hero Skin patches and they’ve irritated my skin very badly.What are my options? It’s just I have agoraphobia so can’t get out to return them, ...

Resolved! buyer protection

as a private seller .i dont sell much anymore due to the buyer protection racket but ive noticed i no longer buy saving me [ last year [£4300] i hope this is apparent this year anyone else lost the desire to buy anymotr as i had been buying for 20 ye...

classified Ads, what protection?

I bought a car from a dealer on Ebay. It was a classified Ad. Their description depicts the car as Very smooth, runs perfectly as it should and in Mint condition etc.The car is terrible with an engine light on, it's misfiring and the complete opposit...

BUYER PROTECTION

I bought a hard drive which was £80, when it arrived it had a different connection to my old one but the seller refused to take it back. What about buyer protection? I can't get anywhere with ebay, it's all preset messages which are not relevant. I n...

Incorrect prices on my listings

I have made some listing's on Ebay but for some reason some of their prices have been dramatically increased on the products page, for example I listed one for around £105, the price that buyers would see with the buyers protection fee was to be arou...

ESGOO DAB+ CarPlay 7" Double 2 DIN Android 13 32G Car Stereo GPS NAV Head Unit +Camera

Hello ALL I purchased the above item on June 4th this year 25 and the DAB reception was so bad I was going to return but the seller offer me 1/2 the purchase price back which I accepted and purchased a DAB aerial to solve that problem , however on th...

Seller messages to say item was sold some time ago

i received this message shortly after requesting an update on delivery"Hiya sorry mate but I sold that about a month ago I don’t understand how you managed to buy it again because it’s down as sold on my eBay account I have tried to message you on eB...

Return item to bulky for Royal mail to accept, no way to change the return courier.

Hi there, I am having trouble returning a sofa bed that I no longer needed due to very late delivery (3 weeks past ETA and the guest it is supposed to accommodate has came and went). As per usual I select the return this item option on eBay, choose t...

Buyer protection

Hi, I bought a n ignition switch for my Peugeot boxer in October last year. It was stated that it was the correct one for my vehicle. Last month the ignition switch melted and went on fire, causing damage to the engine ecu. The insurance company has ...

What to do?

I purchased a very expensive camera on 5/08. The estimated delivery time was roughly 11/08 to 15/08 and the delivery option was “Other 24 Hour Courier”. I asked the seller if he could give an indication of the possible delivery date as I needed to en...

Defective Phone Purchase

I purchased a Google 8 Pro phone in May this year. The returns window was 27th June. I contacted the seller on this day indicating that the phone kept freezing, and rebooting... that I had done factory resets, restricted which apps were working, and ...

Simple delivery is a joke

Evri as everyone knows is the worst service in the UK. Most systems are now automated and use AI. You cant get anywhere unless you talk to a person. The simple ebay delivery service is a joke because the seller is no longer responcible for the delive...

iPhone Scammer Seller

Please can someone help me? I purchased an iPhone on 9 August. Seller asked me to cancel the purchase as he was unable to send the item. I sent him a cancellation request. Three days later he declined the cancellation and messaged to say it’s on its ...

Returning an item to a different country

I purchased a T Shirt from a London based seller Now need to return it as it’s not correct size .Seller has it set up to return it o China at my cost, the cost of return to me is double the cost of the item. Seller does not respond to question. How d...

Seller lied to me

I purchased a steering rack for my car, which had broken down in Romania. I searched for the part on eBay, found one, and asked the seller if it would fit my car, providing him with the car details. He assured me that it was compatible and that I cou...

Seller cancelled by order after accepting my offer

I bought 2 items and made an offer. Seller accepted. I paid immediately. Collection was arranged for this morning. Seller contacted me and said his sister wanted more money. He offered me either one item instead of 2 for same price. Today he said do ...

Resolved! EVRI PARCEL DAMAGE

HI IM REQUESTING A CALL TO DO WITH A PARCEL THAT ARIVED IT WAS THROWN IN MY BACK GARDEN AND I WAS HOME AT THE TIME SO I CONFRONTED THE DRIVER WHO SAID HES ALWAYS CAREFULL BUT THE DAMAGE TO THE BOX IS A DISGRACE AND THE ITEM INSIDE IS RUINED THE BOX W...

Help

How do I get this sorted, brought studio unit wardrobe 3months ago and could only fit it up now finding the right people for it, 1 attachment isnt working and broken to studio lights, its covered under 12months guarantee/warranty and seller isnt resp...

Buyer states item is faulty but after 30 days

Hi, just trying to see where I stand as ebay help is running me around in circles. A buyer has messaged 36 days after collecting an item (small kitchen appliance), saying it is faulty. I am a private seller, Question is am I obliged to offer a refund...

How are Ebay allowing people to sell fake items on here and just get away with it

How are Ebay allowing people to sell fake items on here and just get away with it ?the usb memory stick fakes are out of control as are the SD cards and ebay does nothingas long as they getting there kickbacks there happy to let people get scammed.

Furious with ebay. Sellers can upload any old tracking and keep the money!

I ordered an item. The fedex tracking shows delivered to a postcode which is not mine, and not the one on my order. Ebay have let the seller keep my money even though the tracking clearly shows it was delivered somewhere else! I asked the seller for ...

Fraudulent seller

Hello, I have purchased an item and paid for it , the seller contacts me to say he no longer had the items and said he’s already sold it, I ask to cancel my purchase so it refunds my money , he won’t do this so I’m in limbo, I’ve contacted the seller...

Resolved! Refund of a discontinued product

I recently received an email from eBay that an item I bought a while back has been discontinued and I had to contact the seller. The seller informed me they were happy to give a refund but as the purchase has been over 3 months it won’t allow him ini...

Price gauging. Buyers beware

Super inflated prices... Spice tailor being sold for £ 12.09 for 2 plus postage is in shops for £ .69p and £1.99. This seller is pricing at £6.18 ... also the 360g spice tailor is priced at £20.66 for 2, £ 10.33 for one in shops for £3.50 - £3.99. He...

Item arrived damaged

I have received an item that looks like it has been damaged in the post, pleas se photo. I have contacted the seller but I says to contact customer service as it was sent by EBay special delivery?

No consequences for eBay supplier selling misdescribed, fake, faulty goods if they last 30 days!

One of the great failings of eBay is the lack of the ability for customers to provide real feedback that can inform buying decisions. As a longstanding eBay member, who has always positively encouraged folk to use eBay, my recent experience is causin...

Resolved! how to calculate 25% refund to buyer: Private seller

I sold an item for £18.60 + BP for £1.38 which totalled £19.98I want to give a refund of £5 of 19.98but when I try to issue a refund The total is showing £18.60, if I were to refund £5 would that be £5 of 18.60 0r 19.98how do i refund so the buyer re...

Sellers Cancelling winning Bids

Lately on eBay, I’ve had sellers cancel after I win and pay promptly for unique auction items (in my case, LEGO lots with real photos). Reasons given are things like “can’t find the item” or “damaged,” or "I uploaded bad photos" but it’s hard not to ...

counterfeit

Need help counterfeit

Recent eBay changes for buyers and sellers and its conrols over postage!

Can any body speak in favour of them. I find them bewildering and the outrageous buyer protection fee is really the transfer of charges from the seller to the buyer!

What do i do ? R.M charged me £7 to deliver evri parcel

Hello . I bought an item on ebay and the seller dropped it of at a parcel shop for evri to deliver . I got a tracking number but no movement after drop off . A week later i get a card from R.M saying i have to pay them £7.00 due to no postage paid . ...

Warranty on an item sold in the UK

Bought a fuel pump from a seller that is clearly Chinese in January 2025. The item was brought in the UK and sold as a UK item therefore I believe that under UK/EU law the item has a 1 year manufacturers warranty against faults. I have used the pump ...

£58 Customs Taxes not mentioned in item listing

Hi everyone, I bought some ink cartridges from an ebay seller based in Germany. Postage was free, no mention of customs charges in the listing. The item is now held at Parcel Force's hub until I pay the £58 customs tax. This brings the total of my or...

Is a Lawn Mower covered under the Money Back Guarantee?

Is a Ride-On Lawn Mower covered under the Money Back Guarantee and not in the exclusions list as a recreational or other item mentioned?

EBay authentication

How do I get an item authenticated after purchase if it doesn’t look right? The seller doesn’t except returns.

Boxed stolen ipad purchased from power seller

Purchased an ipad which never bothered using as when unboxed was new and turned on. Later tried using the same and found it has an MDM lock and says property of ASOS. What are my options as a month as passed.

Sold item for dispatched but was collected in person

New here I listed an item with promo fees. Someone offered, we agreed on price.The amount I wanted to receive in the calculator ie 350£ sell £364. So, I Sent an offer and they accepted but I forgot to change the delivery to collection/pick up. Paymen...

Making an offer- Price paid?

An item im looking at is listed at £899 ono. I'd like to make an offer of £800. How much will I actually pay? Will ebay fee's be put on top of that? I can collect said item so no need for postage Thanks

I received a counterfit item

Hi I purchased a sofa from someone and when it arrived it was not what was photographed it was listed as a swoon item but wasn’t I had my money lucky lily it was £1400. The seller has it relisted and who ever buys it is blatently goingbto be conned. ...

Resolved! Seller says they have no option to give partial refund - why might that be?

I received an item that was not in the condition that was advertised. The seller agrees it is not in the same condition. The seller agrees in principle that a partial refund would resolve the issue (to account for the money I'd need to fix it). Howev...

paid by Paypal, which said the payment completed, but my bank has not received the money

i brought an item using Paypal, the seller claimed the item was damaged and asked me if i want to cancelled the purchase, i agreed and the seller told me they will refund the money. Paypal said the refund was completed but my bank has no knowledge on...

Ninja creami refurbished issue.

I purchased a refurbished Creami on eBay. I purchased in May for a present this month. Not used at all just waited to give it as a gift. Purchased with an eBay voucher. I gave the gift this week and it does not work. There is a really bad electrical ...

EBay Global Shipping - but still charged customs fees

Hi,does anyone know how or what action I can or should take (or how to contact an actual person) where I have paid for eBay Global shipping (and therefore prepaid for customs import fees) but on arrival in the UK have then been also charged the same ...

Buyers protection

eBay's customer service proved to be completely inadequate and superficial in handling my dispute. Despite providing ample documentation to support my claim (including photographic evidence and message history), eBay ignored the evidence and made arb...

I should not have been sent an item, but seller says returns not accepted

I made an offer on an item and immediately received an eBay message saying the seller could take up to 24 hours to respond to my offer.I immediately retracted my offer, because I wanted certainty, and proceeded to 'buy now' another listed item, which...

PIN No

I bought Hermes Bag.The postman need 4(four) digit of PIN No. to release it. How can I get PIN No?

Cond by a buyer and ebay

I sold a portable dvd player on here all still in original packaging as new. Only used it once. Was working 110% have plenty of photos of it working in 3 stages and all accessories etc. Guy buys it, send it out. He kept it for 28 days then on day 29 ...

Refund

Hello I made a purchased with a description however when the items came through which it took longer it does not fit the car and also does not fit the description and I requested for a return and refund but the seller declined a refund here is the it...

Cant collect an item help

Hi so i ordered a racing simulator steering wheel for collection on ebay and since paying the seller hasnt answered any of my messages and so i cant collect it and ive tried to cancel the order and hes rejected the cancellation so what am i supposed ...

guarantee on laser tools 5651 mechanics head lamp

Purchased 21 march 25. order no 23-12839-37711. This has had very little use and now will not switch on. have tried to contact seller as I think it should be guaranteed but they have not replied.

Cancel item

Hello, 27-13393-54359 it’s order number , I bought this product yesterday and 5 mins later I send cancellation this product because is wrong address delivery . Seller declined this cancellation, can you help me please ?

Policy Changes

I’ve reported two sellers for items that are illegal to sell. First an e-bike battery withactually impossible claims ( 600,000 mA) in Amps that’s 600 Amps! You could run a lorry on that. Apart from being physically impossible and totally wrong , it d...

Fake defective product

I bought an item (Philips one blade head replacement) and received them but they are clearly fake. EBay says contact the seller but when I try I get caught in a loop. I’m not even bothered about getting my money back although I’d like to if possible ...

Resolved! What if the item I purchase is fake?

Hello! I am fairly new to using Ebay but just wanted to ask. I recently took a punt on a purchase, seller has good feedback so thought why not. Here is the item. Since then, I have noticed posts for similar items arriving and being fakes not manufact...

Purchase not in Purchase History

Thanks to Jckl1957 for his previous advice. The order acknowledgment I received came to my normal email that I use for eBay, thus I don't understand why it has not appeared in my purchase history? Any ideas how I can raise this, and the seller's fail...

Purchase not in Purchase History

I purchased an item and have an order number, but the item does not appear in my purchase history. The item is not as described, and I want to return it for a refund, but the seller is ignoring me. How can I get eBay to help, please? When I input the...

Bought item for collection

Bought an item buy it now for collection, bought paid messaged seller for collection address, no response messaged numerous times over the last 9 days since purchase no response. Tried cancelling order with eBay rejected, sent email to eBay no respon...

Help: Evri keeps delivering the goods I have bought to the wrong address.

Help, Evri keep delivering the goods I have bought to the wrong address. I have had to track them down myself. I have told Evri and they do nothing. Apparently it is the new Ebay Simple Delivery.....it doesn't deliver and there are only automated res...

Why my item has been purchased

I have been debited from an offer I paid for but haven reflected on my account and the item is still on sale. Amount was £61.58 and I paid with a Calbank account

Crazy Buyer Protection Listing Formats

WELL DONE, EBAY! YOU ARE RUINING YOUR OWN SUCCESSFUL BUYING AND SELLING PLATFORM BY TRYING TO IMITATE VINTED, AND NOT EVEN DOING IT WELL. AFTER ALL, THE BIG DRAWBACK WITH VINTED IS THE WIERD PRICING AND THE LABELS THAT ONLY MODERN PHONES CAN USE! OH,...

Resolved! I bought a device that was advertised with the wrong specifications

I bought a VR headset with an advertised 128GBs of storage, but I have just got it up and running and it says 64GBs; the person I bought it from has a No-return.I paid very little for it and I somewhat want to keep it (that’s beside the point) it was...

how do i return faulty goods when seller refuses to reply

I purchased an aircon Unit at £450 a couple of weeks ago. it transpires that it is faulty (draws over 100Amps on a 12v battery) and when i tried to arrange for a return, before the return cut off date , i got a reply stating that the seller would get...

return item

Hi, I brought an item from a seller with a No returns accepted policy, its a vitamin, but the seller scraped down the expiry date, thereby I it might be expired already, do I have any chance of getting a refund through eBay Money Back Guarantee?

Hi I have a problem with the seller he has refused my courier collection a window I have paid for

Hi I am have a problem seller he refused my courier collection of a window I had paid for I now want a refund as I have lost on the courier now

Damage .to item

Hi i need help ..I bought an item off Ebay it arrived totally smashed .I sent message to seller plus 5 photographs of the damage .he's not bothered and I should get in touch with ebay to sort this out..What can I do?

Account suspended permanently BBE. HELP

Hello, so after 16 years and over 2500 item sold ebay just suspended my account permanently for BBE. I had a couple of cases opened lately but nothing out of the usual. Late delivery, item not picked up ..etc ( common in worldwide shipping) I reached...

SIMPLE DELIVERY ... A SHAMBLES !!

What have ebay done with this bonkers postage system ... I cant list anymore items on ebay because you only offer the one way to post now ... i don't use a mobile, i don't do Aps ... I don't have a printer .. i just sell and then post at a Post Offic...

Warranty not honoured

Hey, bought a mobile from a company in November with a years warranty. Now it has an error that means the phone needs replaced. Been trying to no avail contact the company. Email(bounces back) phone(straight to answer machine), eBay can’t do anything...

buyer protection

what happens to the buyer protection fee,after the sale goes through without a hitch ??

Subscription signing up

I have recently purchased some goods from ebay and in the process I have been signed up to WLY/Completesave.co.uk, without my permission. This subscription is £18 a month. I did not sign up for this so why has it happened and has it happened to anyon...

Paying cash

Hi if I pay cash on collection who pays the buyer protection fee ?

Seller gone quiet?

What can I do about a seller who won't provide collection details for an item costing £200, refund has been refused by Ebay and a delivery date has been sent. It was never to be delivered it was always to be collected. I've sent 3 requests for collec...

I returned the item, Return Case closed, refund was not processed

Hi, I started a return case, send the item to the seller using my own label. The seller received the item, but he did not process the refund. eBay automaticaly closed the case, because i didn't post the item to the seller. I can not appeal the case. ...

I'm being targeted by a disgruntled seller

I'm being targeted by a disgruntled seller who has sent me offensive/ abusive/ defamatory/ inappropriate/ untruthful/ accusatory messages via eBay (after they refused to accept a 'Not as described' return & eBay ruled against them & eBay found in my ...

Buyers need protection from some Sellers!

I recently had my worst buying experience ever on ebay and wrote an honest negative feedback outlining my experience with a seller which wasn't offensive, abusive or unfair but without being notified it had been removed by ebay because the seller had...

Seller removed from ebay and my items never arrived

Hello peps, I bought 4 items and then Ebay contacted me after the seller apparently shipped them that they have removed the seller from ebay but my stuff should regularly arrive.Nothing has arrived i cannot open a return because the item never arrive...

Duff Kiddies Smartphone

Bought Kiddies Smart Phone from seller Brilliant - and only £40. This arrived 10 June and the family were away from 29 June until 27 July, the phone was not taken with them, and after the return the screen was black, it can be charged but nothing vis...

Seller is lier

Hello . I was bought IPhone 16 pro max opened not use £719 . Android version.When I received that is IPhone fake , not able working , and on screen just show some Chinese letters. I contacted seller ,straight on same day received and him blame my fau...

Dead plant

Ebay does not support buyers when they receive dead plants.Because of this I will be closing my account when I receive my two remaining items I have ordered.

Resolved! 30 days before I can collect. Does this affect protection?

The seller is away for 30 days, after which I can collect in person. Is this a problem? I don’t mind waiting, but not sure if it affects my rights.

Fake watch

ReRecently I bought a watch which was fake so I returned the seller then opened a case against me saying the watch came back scratched etc but it wasn't true anyway the case was proved in my favour but I only got a partial refund and I still want a f...

How to get hold of Ebay to escalate when seller ignoring.

Hi I cannot get the required photos downloaded to the ebay page when I have already sent to seller's email. This stops me progressing. I cannot get hold of ebay and the seller is denying they sold me a dirty used Vax hand held car vacuum cleaner. How...

Resolved! I've been scammed with iPhone purchase

I purchased an iPhone costing over £800 the on Friday. The postage was Royal Mail Special delivery. I was provided with the usual tracking number beginning with SE. I was expecting delivery today and had been tracking progress on the RM tracking webs...

Why does eBay allow listings with out of stock items?

Hello everyone! I have encountered an unpleasant situation and cannot get help from the customer service here. I bought a product that turned out to be out of stock, they offered me a similar one and wrote that they would mark my order as sent while ...

Ebay refunded buyer whilst item is travelling

Buyer bought an item on auction. The item was shipped straight away when reach their country customs withheld the item for a couple weeks. Buyer didn't want to wait any longer asked to cancel order Ebay refunded buyer whist item is in transit. I am f...

Poor Communication and Customer Service

I purchased 2 items. They total value was £180. They warned me about the customs duties to pay and give me the option to change the order as the tax doesn't apply for orders below £135. I asked them to ship the items separately and they suggested to ...

Can ebay issue a partial refund, or sellers only?

Long story short, I bought a ski suit sold as brand new and unused, I received it and it has a hole in it. I have contacted the seller (as I believe this is the best way to resolve the situation?) to explain this and noticed the listing said they do ...

seller not refunding my money and ebay not helping

i bought an item from a seller and i wasnt home and my auntie refused the order because she didnt recognise the order i forgot to tell her i ordered something. The item was refused and sent back to the seller so i asked the seller to either redeliver...

Buyer Protection Fee

I understand that buyer protection fee is 10p + 7% however since yesterday Ebay is automatically adding more than this to my items. Anyone else having this problem? Any help greatly appreciated.

Resolved! buyer protection

Hi, I would like to cancel buyer protection please. thanks

Advice re unresponsive seller

I need some advice please from the community, over a year ago I bought a battery for our Dyson V6 cleaner that carries a 10 year warranty according to the sellers advert (still there). The battery is starting to fail, so I messaged the seller(Yosemit...

Partial refunds

I recently bought 6 identical items from a seller, only 5 arrived. The weight of the parcel at the post office, clearly shows there only were ever 5 items in the package. I contacted the seller, who agreed a refund, then dragged their feet for a few ...

Bought a used phone but the damages was undesired and mislead

I bought a iPhone 13 and he told me it was repairable and convinced me into going through with the order once I found out how damaged rhe phome was, I got the phone I’ve taken it to multiple phone shops and they’ve all said it’s not useable or repair...

Seller Wrongly Advertised Item

Hi everyone! The seller is claiming I ordered the wrong part, but his listing shows that the part is a match for my vehicle. I provided him all the info yet he claims the part doesn't match because the vehicle has a SLIGHTLY varied power output, whic...

Can’t get any response from seller and can’t find a number to contact eBay ???

I bought some oat milk from a seller which is dated best before Aug 25 - have contacted seller - three times to ask what date the milk is dated until and no response at all - tried to get help from eBay and no-one seems to be Available- sent here ! q...

Return

Hi, I’ve received a refund for an item through a return case. I never received a return label or instructions. Can you confirm if I need to return the item, or is the case fully closed?

Refurbished on Ebay phone with 1 year warranty

I purchased a moblie phone in February which stated refurbished on Ebay coming with 1 year warranty. It has now gone faulty, i contacted the seller re warranty repair and was told there was only a 90 day warranty! how convenient.How do i persue this ...

Age verification

I received a text message after buying some coils for my vape pen saying I needed to show some identification to verify my age. Usually this seems to be done automatically. I am cautious about giving details to some unknown verifying service.

Ebay not interested in fraudulent listings !

Why has ebay made it almost impossible to report fraudulent listings ? I regularly try to report the same scammer who uses ebay motors with listings and adverts stolen from other users and websites, but ebay tell's me their A.I assessment says there ...

Preorder item

Preordered item 4/12/24 to date no item received after numerous attemps to contact seller, ebay saying cant help as out of 30 day,period. Sellers print sugests that there might be a wait yet no release date supplied as seller says manufacturers somet...

Buying items that don't have a picture or detailed description.

If a seller hasn't posted a picture or given a description on the working condition of something and you buy it and it turns out not to be working or not what you thought it was can you still qualify for a refund?

Seller sold phone with 1 year warranty, not honouring

Hi, I purchased a Samsung phone in October 2024. However through no fault of my own I've started getting a "camera failed" error. My phone was sold with as having 1 year warranty through the seller. I had contacted earlier in the year for a different...

Rude seller, has not sent power supply for purchase

Hi there.I'd welcome some advice. I purchased a piece of used audio equipment last week (£155). The seller messaged to say he had forgotten to send the power supply, but did I really need it? Obviously I answered yes, as I cannot use it or check if i...

Being Misled By Customer Support A Number of times

I Sold A Mirror, During the ITem being with the Courier they damaged it, so the customer sent me images over too show me this. I contacted the Courier company to file a Claim but they was not helpful at all with the matter. So i asked Ebay Too Help w...

Collection in person

Hi all,I would like to know what is the eBay protection window in the case of a purchase when the payment was already taken (rather expensive item for £350), but I can only arrange collection 6 weeks later due to the distant location of pick up. In c...

Royal Mail scanned pick-up incorrectly

Hello Royal Mail scanned my item incorrectly and marked it as ‘item wasn’t available for pick-up’ even though they took the item from me. I contacted Royal Mail and they confirmed the above and assured me it will still be delivered. Because I now hav...

Fake items

Hi can anyone offer any advice what happens if I suspect the item I have bought is actually a fakeWill eBay step in ?

want a refund

brought tim ford sun glasses for £99 when arrived they are fakes asked for refund seller said are terms state no returns another lie , just checked feedback lots of others say the same fakes what do i do ?

Fake watch

I received a fake watch and want my money back how do you get a real person to help the item had buyer’s protection

Seller not responding, to a return under warranty.

I returned a faulty phone to a seller. The 3rd one. They are not responding to my messages. I now cannot message them. What are my options.

Refund

I received a message on the 21st of July saying my refund has been sent but I've not received it.

Got a Parcel refund for item I want to return

I got the item a motherboard did not come in original box as in picture in shoe box with broken io no WiFi and bent pins clearly no where near as new oped a case with eBay got a parcel refund of half my money back I keep the broken motherboard and th...

Seller demands positive feedback before making a refund

I purchased a razor part which fell apart after 6 weeks.I requested a refund or replacement. He offered a 30% refund but wanted positive feedback in returnI open a return through ebay , he has now closed the case, no refund or replacement just demand...

Counterfeit dyson

Bought Dyson Hairdryer after sending to Dyson for a small repair they have confirmed it’s fake and have confiscated. I raised a dispute and EBay have sent a strange decision saying they haven’t violated any policy by allowing this how do I appeal I w...

Counterfeit batteries for drone

Bought two batteries for my DJI drone last month. Hadn't tried them until yesterday when my controller said "Not DJI Battery" for each battery tried. Contacted seller. They suggested I start a return, so I did. Then they closed the return and I canno...

Evri refusing to deliver parcel

Hi, Evri were meant to deliver 3 parcels to my address 2 of which are from ebay, their customer service just went "they've been delivered, bye" and this "delivery" was allegedly at 23:18pm but now I'm out of pocket with no item's any help?

Return Label

The seller sold me a fake Samsung s24 ultra, he created a return label that I can not use since I do not have royal mail in my country. I have requested if I can send it private using DHL but he has not been responding and now the deadline given by e...

Resolved! Seller's user deleted, item not arrived in over a month

I bought a used nintendo switch game - super smash bros cartidge and case around a month and a bit ago and was estimated to come in a week. It hasnt came in over a month and I haven't really any options on the ebay app and page since the seller has a...

Refund

Both ebay and the seller refuse to help me with my refund

Seller sold me a fake watch

I recently ordered a tissot watch but when it arrived it was a fake with automatic on the dial but powered by a quartz movement the seller won't refund me and opened a case saying when I returned the item it was scratched and had missing links no men...

Buyers premium

HELLO ALL, BEEN A BUYER FOR MANY YEARS. I REALLY DISLIKE THIS BUYERS PREMIUM ADDED TO MY BILL. HOW DO I STOP IT. IF I CANT STOP IT I AM LOOKING AT USING ANOTHER FORUM TO PURCHASE MY ITEMS. SURELY EBAY REALISE THE NEGATIVE IMPACT THIS IS HAVING. MANY ...

UV fly zapper.

Hello can anyone advise on my next step please. Bought a brand new fly zapper with two 10 watt UV bulbs from a business on Ebay.Fast-forward 6 weeks and both bulbs died within an hour of each other. Worked fine until then. Seller says there's nothing...

item not fit for purpose

i bought some power tool batteries and they have only lasted around four re-charges and are now totally dead, on the listing it says there is a five year warranty on them, i have messaged the seller twice with no answer, what do i do next ? thanks, H...

Returning items because they didn’t like it

So someone bought engine oil of my platform and now wants to return it because they didn’t like it. I don’t know what the best solution is. I haven’t spoken to them yet and was wondering how to handle the situation without causing any trouble

GIA jewellery authentication failed

My diamond tennis bracelet was refused GIA authenticity ( it was made in Dubai & comes with a different authenticity cert). The expert has said the item is otherwise perfect (quality/clarity etc), except for missing the GIA cert. My buyer is still ke...

We noticed that you’re having some issues ?

QUOTE We noticed that you’re having some issues with your recent orders. We know that problems with orders happen occasionally, but we’re always concerned when we see buyers opening an unusual amount of return requests, claims, or payment disputes.On...

Broken Item

I received my order but on opening the package it was broken!

Paid for an item, then recieved a message saying it was damaged and will no longer be sold

I won bidding on a drone and paid instantly.The seller then messaged me to say, they had noticed damage on the drone and it wouldnt be fair to sell it too me in this condition, which i thought fair enough and thanks for your honesty. They also said t...

Damaged watch case

I bought a d&G watch when I opened the box the leather case was disgusting all this old white leather stuff came out of box . I want to return it but the buyer isn't interested and said no. The watch was meant to be a present. U can't sell something ...

Offers and Buyer Protection Fee

Hi Everyone. I have now been given clear details about this subject from Ebay. If the offeree makes an offer of £4.13, Ebay adds the Buyer Protection Fee to that, when the offer is made, which is why the offeree sees an offer of £4.50 and the seller ...

12 month warranty - no response from seller

I purchased a refurb iPhone in February and the battery has expended to break the case, it also doesn't hold charge and switches off. The seller is ignoring my messages and their website contact details do not work - email bounces back.eBay are impos...

Offers and Buyers Protection Fee

Hi does anyone know when you receive an offer for an item that you are selling, whether that offer includes or excludes the Buyers Protection Fee?

Bicycle sold

Helloi have quite frustrating situation and need any advice week ago sold a bicycle, great condition no scratches or anything, because it’s never been on the road since purchasepacked extremely well(have proves)Once the buyer receives bicycle he felt...

Item broken after 2 months

Hi we recently purchased an item that was fine but broke after 2 months I have reached out to the seller but I am getting nowhere as I keep being asked can you fix it is there anything I can do as regards replacement or refund

Broken phone holder

How do I approach this? The phone holder for the car was broken and supplier is ignoring me and will not answer. I've left a negative review to advise others not to purchase in the interim.

Resolved! Post surgical cat collar only big enough for a budgie ... seller not responding!

re: i hate sending things back .....Past help from community said that all i had to do was post a returns ticket and say simply: Not as described ... just to draw ebay's attention to the fact that something is wrong with the item ... without actually...

Buyer vanished bag is breaking months on

I bought a designer bag 6 months ago. The item was sent to the authenticators who passed it. As soon as I received it the buyer vanished. It had cracks in the leather trim and Iv used it a hand full of times and all of the rim is cracking. I had it l...

Is there a guarantee in electrical goods .My 120 amp alternator purchased in November 2024 from sell

Is there a guarantee in electrical goods .My 120 amp alternator purchased in November 2024 from selly service lasted 8 months.Ebay told me there is no guarantee only a 30 day return offer.Is this correct

Mixing desk

I brought brand new mixing desk in April I have used it 4 times and now now working properly cuts out to speaker sometimes one side I have messaged seller twice no reply says return is only 1 month but being electrical item shouldn’t it have a year w...

bleep place to shop.

Just paid £40.05 For a phone that doesn't work. All Ebay can do is tell me the seller can keep my money. And I can keep their *bleep* phone. No support from Ebay whatsoever. Avoid Ebay end of. Ive googled phone numbers for Ebay in the uk Phone them y...

Bad seller

I purchased a cat feeder that has become faulty , it is only used for holidays so is nearly brand new. it is outside ebays 30day refund guarantee and the seller has not replied to my message to them. I cannot leave feedback as its outside the 60 days...

Defrauded by a buyer

Soul of chogokin gx and the other one is the same

I never received my parcel, eBay tracking said it was delivered and eBay say they won't r

I ordered an eye mask from eBay. I was staying with friends for 10 days so asked for the product to be sent to their address (note: they get deliveries all the time and there is a safe place for deliveries if no-one is in). eBay tracking showed it ha...

eBay Please STOP misleading sellers with an offer that includes YOUR fee to the buyer.

If I am told a buyer has made an offer that inlcudes your Buyer Protection Fee then it is clearly NOT an offer to me - thats not rocket science, why wont you change this stupid system you have implemented. Buyers still dont get that when they make an...

Refund or not?

The buyer bought the item and wanted to get a refund almost 2 months later. Within this time period the bags condition has significantly worsened and is no longer resellable. As a seller, am I in the wrong to say that a return should not be accepted?

Annoyed

I sold 3 bikinis but forgot to put the tops in. Buyer opened a return. I called her as her number was on the address. She said she still wanted them so I posted the tops recorded delivery. She recieved them. I asked her to close the return several ti...

Refund not received

Hello, the seller cancelled the order and it is indicated that the order was refunded but I have not received the refund ten days later.PayPal says I cannot raise a dispute under this type of order and refers me back to eBay. Advise on how this is do...

Wrong item sent

Ordered a car part and the seller sent the wrong part. I incurred fees from my mechanic for labour charges as they had taken the car part to fit the part only to realise the wrong part was sent. The seller is not looking to refund the labour costs.

Buyer Protection Fee change 17th July 2025

Today I spotted Buyer Protection Fee has changed again!Does eBay notify or warn buyers or sellers of when a change will happen?Is there a history of previous changes?From 17 July 2025, the Buyer Protection fee is calculated as:A flat fee of up to £0....

Unpaid Deposit

Hi, I contacted the seller. We went to the address to have a look on the car. As soon as, we start the car, it made a noise in the engine. We told him we want the car but he must repair the car and eliminate that noise first. After a long conversatio...

Buyers protection fee racket

Just bought an item for my submitted bid 0ff £12.53 and eBay added buyers protection fee off £6.78 what a complete rip off. There was no upfront warning of adding such a fee. Hope eBay gets this money racketeering sorted

International Transactions: PDDP on shipping label and double VAT and/or Sales Tax charges

For international transactions, when eBay collects VAT or sales tax during checkout as it always seems to do now (at least in my case), why don't they (eBay) instruct the international sellers absolutely to state on the declaration/shipping Label: "P...

when is ‘today’ for buyer premium changes ?

prices on my listings that are under £10 have not changed as at this precise moment in time. Example a £1.99 item still shows as £2.79 to potential buyers - should be 10p fixed ilo 70p, then 7% of £2 - 14p - total 24p, not 80p ! another ‘fake news’ m...

New buyer protection

So re the new BPF charges, are they due to start today? I have a 2.99 item still showing 84p fee but according to the new tariff should be 10p+21p????

wrong size product sent to me.. seller ignoring my emails asking for correct size product to be sent

wrong size product sent to me, 4 emails sent to seller who has not responded to any full refund now requested seller still has not replied after nearly 4 weeks since purchase. ebay has not helped in dealing with this matter. o out of 10 for this comp...

Scammed by seller, no return or refund offered.

My case was ended in the favour of the seller, even though I wasnt ever offer a return or refund.

Non Genuine Pokemon Cards

I bought some Pokemon cards a couple of years ago. Sent them to PSA to find out they are non genuine. These were bought from EBay and the seller is not responding so far. What can I do? Any help much appreciated. Thanks

trust to eBay

I have always trusted eBay and have made many purchases based on that trust. However, I recently realized that one of the sellers has sold a fake item while advertising it as an original.I made this purchase because I trusted eBay, but now I feel tha...

Resolved! Seller removed item listing

Hi, an item I purchased, the seller has removed the item so I can't provide feedback and they've done this to avoid negative feedback.The item was listed as unopened but the boxes were all taped closed so they had clearly been opened. The boxes were ...

Lost sale

Just lost a sale due to e-bays 'buyer protection' fees ... (what they should be called is back door fees to make up for not charging sale fees anymore) .. buyers don't need buyer protection fees as they have always had protection, the ability to go t...

Resolved! A "MINT" expensive nikon lens broke after 2 weeks

Hello everybody,I'm from Italy and I need some help with a purchase I made on eBay from a Japanese seller Well, a few weeks back I bought a used Lens, supposed to be in mint condition.I'm talking about a Nikon AF-S 28-70mm f/ 2.8D ED-IF. A highly reg...

Resolved! Purchased fake item and can't leave feedback

I purchased a small plastic/plush doll from China that was listed as New, and genuine. It came in a ziplock bag (no packaging), and is quite clearly a fake. I contacted the seller, but predictably they didn't respond. I was planning to leave negative...

Item broken on delivery

Hello the item I bought from ebay was delivered broken.I sent photos of the item to the seller but she said i needed to sort it out with Royal Mail.but when I looked they had sent it by AVRI.But they still say it's me that has to sort it out.I do not...

Refund or replace. eBay should make a warning about this

If an item is faulty and you ask for a return through eBay, the seller then asks "DO YOU WANT A REFUND OR A REPLACEMENT.".. ALWAYS take the Money.... If you accept the replacement, and there is a further problem with the replacement unit, eBay will n...

Käuferschutz

Ich habe einen Artikel erhalten, der nicht gepasst hat. Kann ihn aber nicht Retour geben.Kein 14 Tage Rückgaberecht?

seller ended an auction early . Then relisted the item at almost 3x my bid price.

The seller ended the auction one day before it was due to end even though I had put in a bid. The Item is now listed with a buy it now price at almost 3x times my bid price. Surely this can not be allowed.

EMAIL allows counterfeit products to be sold AND DOES NOTHING about it

I have been trying to get EBAY to remove multiple posts for FAKE / COUNTERFEIT goods. Yet they do nothing. Ebay's policies state they will remove any product that infringes on Intellectual Property rights. COUNTERFEIT goods are just that. EBAY seemin...

Buyers Protection fee on an invoice

Does anyone know how I get the buyers protection fee included on an invoice? I need this for a single item and for multiple items but can't see a way to do it. If I just send the invoice which is automatically generated it does not include the protec...

Resolved! Unsure if item is genuine - any comeback if not..?

Hello! I made an offer on a listing of 2 x guitars last week and the buyer accepted right away, meaning the payment was made. Examining the photos more closely and doing some research online, i suspect one of the two guitars is a fake "Fender" and is...

Recalled perfume

Had a message from eBay saying CK one perfume I bought in December is being recalled as hazodorous to health! So informed the seller who agreed to refund me. He then sent a fake postage label ,so then I paid £4 to send back , now he's not responding ...

Resolved! Refund - Ebay has not refunded my money its been over 10 days

Hi - I contacted ebay about a Amp I brought for £295, when I received the Amp it was faulty, I could not get it to work via my computer system, normally its just plug it into a HDMI socket and away you go. This was not the case with this AMP. I was n...

Stolen delivered parcel

My parcel was delivered by Evri, tracking showed the item was delivered. It was left in a busy street on a doorstep in full view whilst I was at work. I tried SEVERAL times to contact Evri, their response was that the seller claims. The seller wouldn...