I recently bought a necklace paying £10.99 the necklace arrived in a few days but is unwearable, scratched and glue all over the glass. The seller said if I removed the return he would send a replacement, naively I did this but the seller didn't send the replacement and I am now unable to open the case again with eBay. I have sent numerous messages to the seller to refund the £10.99 but to no avail. I can't contact eBay directly as whenever I try I get to the point of ' this return is closed' and can't get any further.
