Buyer won’t accept a faulty item return

[pyp5y]

Item number 225996046454

item is faulty so I opened a case to return- buyer simply refused the return so I’m left with a faulty item ??

[tobiasd4]

Seller is a business, so they can't refuse any case.

You bought 3 October,  so did you opening within 30 days of purchase. 

If not it's too late.

Try your payment provider.