Member To Member Support

Offer query

Hi buyer accepted an offer, but qhen she tried to check out the original, higher price is showing?

Ad fees applied but my item sold within free ad promotion date

Ad fees applied but my item sold within free ad promotion date, Hello did anyone opt for the ' get ad listings for upto £10' promotion that eBay offered?My item sold within the time limit which is end of June, but i was still charged for ad fees even...

Accepted offer with klarna

Hi all I've just accepted a counter offer to purchase something and opted to pay in three on klarna. The money has been taken from my bank account but eBay has not accepted the offer and klarna hasn't updated to show I've made the first purchase. I a...

Resolved! Seller sent "free gift" instead of item

Hello everyone, I purchased an item (a car window privacy screen) a couple of weeks ago. The seller sent notification that it had been sent, along with a tracking number. The next day (before it arrived), the seller apologised and said that they were...

Feedback not displaying

When trying to look at my feedback I am seeing a blank page. This only started happening yesterday (30th May) anyone else having this issue Thanks

Postage charges( Evri) almost doubled to that quoted

Listed an item( watch so small) buyer lives in Argyll in Scotland which evri charge more to deliver to. This was not apparent when listing and I didn’t know where the buyer would live!called eBay before I sent it, was told they’d refund the differenc...

Resolved! New Seller - How Should I Proceed With Unsent Order

Hello. I am a new seller on Ebay and have discovered that I have one order which has a tracking number and the Royal Mail have noted it as being "we're expecting it", because I had thought I had posted it through the nearest letter box at the nearest...

Return address is nonsense

I bought a pair of trainers but don’t want them now. When I go to print return address it’s nonsense and Royal Mail don’t recognise it or Evri. Tried to contact seller ( very nicely several times ) no reply. Time after time. What can I do.

Glitchy Coupon causes problems

Hello, For the last four days, when signing in, the QR coupon appears on top of the page and from then on the site freezes solid.. I have to clear cache etc, and refresh continually until I can catch it unawares and sign out. I then have to sign in a...

Non working return

I recently sold a modified ( silent ) AirTag via eBay , I have sold numerous previously, and I always take a pic of the serial number and send this to the buyer ( the serial number is not on the actual device , but shows on the phone screen ) this is...

CATEGORIES IN SELLING ITEMS

We have an Ebay personal account not business nor shop. Despite trying to find the answer online - is it possible to separate our selling items into categories? For example we do not want bike stuff, computer stuff, books all in one screen. It looks ...

Refund for a faulty product

Is there a way of getting in touch with eBay in order to get a refund for a damaged item?

Ebay / Click and Drop integration not sending orders.

Click and Drop has not receved any orders from Ebay since 20th April. Have tried all the obvious stuff: using different browsers, clearing cache and cookies, disconnecting and reconnecting the integration, setting up a completed new integration to Eb...

Authorized Seller: How to get Brand Badge on Listings?

Hi everyone,I'm an authorised seller for [Brand Name, e.g., Jack & Jones] and would love to display the official brand badge on my eBay listings, similar to the "Authorised seller" badge seen for other brands. I have official authorisation directly f...

Bought an item which was hand-delivered by the seller but bought as posted

Bought an item from a seller but they agreed to hand-deliver rather than post out, which was convenient for me too. However, I can’t now confirm that I’ve received the item (and therefore release payment to him) because the system is expecting a trac...

Forced to usr Evri as courier through simple postage

I'm very annoyed. After my most recent sale, I have been forced to use Evri to send my item via simple post, There didn't seem to be an option to change it too Royal Mail,my preferred carrier . Does anyone know how to do this? Thanks. I'm seriously c...

eBay

Seller News: August 2025

Weekly Chat with the eBay Community Team

Community Mentor Programme

Forum Posts

Offer query

Ad fees applied but my item sold within free ad promotion date

Accepted offer with klarna

Resolved! Seller sent "free gift" instead of item

Feedback not displaying

Postage charges( Evri) almost doubled to that quoted

Resolved! New Seller - How Should I Proceed With Unsent Order

Return address is nonsense

Glitchy Coupon causes problems

Non working return

CATEGORIES IN SELLING ITEMS

Refund for a faulty product

Ebay / Click and Drop integration not sending orders.

Authorized Seller: How to get Brand Badge on Listings?

Bought an item which was hand-delivered by the seller but bought as posted

Forced to usr Evri as courier through simple postage

Featured Posts

This month's updates: Changes to minimum order amounts and register for eBay Open Online.

East Midlands eBay Business Seller Meetup – September 18th, 2025

US tariffs reminder and Royal Mail shipping changes

Your August Seller News is here

eBay Seller Meet-Up in Wirral | Village Hotel | 18th September 2025, 12 - 3pm

Remove auto-relist

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Changing a collection address

Regarding my eBay account.

Buyer committed fraud and payment institution side...