Member To Member Support

Change from just post to post & collection

Hi my item has bids on but noticed that I’ve just got post on it but want it changed to post & collection. How do I do it many thanks

Item buyer returned does'nt look like the one i sent them

Hi just need some advice please. I sold a hair curler and the buyer sent a video showing that the LED light was flashing on and off. I paid for the return. I have not yet refunded them. Received it back today but it doesn't look like the original one...

Formal complaint against eBay UK

I didn't really want to start a new thread but I could find no way to add a reply to the existing thread with this titleMy crisis is merely an irritation as it only involves a single listing but the irritation is that ebay interprets its rules whiche...

seller declined my cancellation

My seller accidentally declined my cancellation and doesn't know what to do. How am i going to get my money back

Contacting ebay by phone

Is there a telephone number by which I can phone ebay in the UK? I have a problem with an order I made and would like to speak to someone by phone.

how do i stop recommended for you items

How do i stop the recommended items appearing below my searches

Item not received

item left outside my door unsafe place never received any item. Seller will not help. Not responding to my messages except that shows item was delivered as it clearly shows it’s not in my house it’s left outside unsafe place

Postage queries

I posted an item via yodal and it was returned by courier because of address being to new and they couldn’t find it. Customer wants it reposted. Who pays?

account suspension

i have had my account suspended for listing a " TRIPOD "This exact same thing happened a few months agoi am selling a tripod for a low powered air gun which i put photos on listingthe advert states it is a tripod and not for a weapon of any kindexact...

Register a product for warranty

I purchased a tacklife jigsaw recently and as I have no facility to scan a QR code, how do I register it for warranty? I got no help from the website!

Shipping to Riyadh, Saudi Arabia

Hello Dear I hope this message finds you well. I am writing to you regarding to buy the Coleman swagger tent 3P , I need more information about shipping to Saudi Arabia . best regards Nora.

Feedback count

How do I find the feedback count number of a member if I know their user name only?Thank you .....carverpeter

Label

trying to print label to send to Authenticity, and it says No services available

Selling item description.

Why is my item description not being saved when I press save?

buyer ask refund even though she received the item

i need to speak with someone

Resolved! selected personal collection by mistake

A buyer has selected personal collection instead of the shipping option. He wants the item shipped. How can I change this?

How can a buyer refund a seller

Two weeks after i got a refund my items turned up . How do i refund the seller.

Seller sending a returns label with good luck

I purchased New Universal Seat Turntable Swivel for MOTORHOME/VAN/CAMPER/TRUCK UK on the 14/11/24. Delivered on the 17/11/24. I tried to fit the Universal Seat Turntable Swivel. But it doesn't fit. Explained this to the seller. Sent pictures and aske...

editing an existing live listing

Hi, I've created an auction, it's live and has 3 bids, ends in 6 days. I want to add a photo and add some additional useful information to the item (exact dimensions that I didn't have before) ebays page is saying I can't add/edit this information be...

Resolved! Question

Hi I hoped someone could answer my question?A buyer returned item saying it was not as described.I guess that means I have to pay for outward and return shipping?Thank you

Blacklisted on ebay

COULD ANYONE TELL ME HOW TO FIND IF I HAVE BEEN PUT ON AN EBAY , BLACKLIST . PLEASE

Global shipping programme buyer claims item not as described

HelloI have been an ebay seller for 20 years and I am now not selling anything compared to what i used to. I think everyone are using other platforms and I am sick of ebay protecting buyers and not helping sellers.I am trying to get an answer from eb...

I bought an item from ebay who refused a refund and kept the item.

I bought a part for my car from ebay which turned out to be an incorrect part. I requested a refund straight away, which the seller agreed to (I did this outside of the ebay returns process as I trusted him to do so). Countless messages to the seller...

Unable to reply to potential buyers

I’m receiving messages from buyers but when I reply it just says unable to reload.Also my item is not showing in my eBay Selling although it is clearly listed!

Resolved! I bought the Wrong postage QR code for an item how do get a refund

I bought a QR code to post an item and when I got to the post office the man told me it was wrong and I needed the bigger size how do I get a refund?

Order still not delivered - what do I do ?

Hi all, I've sold a laptop on Sunday the 17th. Created a Dpd postage label through Ebay, dropped off the package to the shop on the same day. 5 days later, the buyer reports "item has not arrived". Dpd tracking shows "Your parcel has been dropped off...

Royal Mail postage rates

Ebay doesn't seem to have clocked that Royal Mail increased postage charges on the 7th October. This means that when the current postage cost is selected ebay say it is too great for the class of postage selected. AAArgh!!!!

Seller query

Hi I've now received an offer on my Rolex watch, which I'm selling with Authentication guarantee through eBay. But as you can see in the "message" received from them they are wanting me to click on a picture to verify I'm a authentic seller. I'm thin...

Vat added, yet listed in UK

Hi just bought a Item on eBay listed as seller is in the UK ,But my payment has been split with a Vat charge as part of the payment. When I click on it say Vat is payable on items outside of UK ? What's going on ? Seller has 3 separate items for sale...

eBay feedback reminders arrive before item received.

HiI have noticed that eBay is very quick off the mark in reminding me that I need to leave feedback for purchases. Whilst I'm a supporter of the feedback idea I have noticed that if there is a slight delay in receipt of the item then the reminder arr...

what's happening to send offers when someone watches your item none for a week

Hi i always get around 8/10 send offers but in the last 5 days zero none its seems as if somthing has changed was a great selling aid have i missed something

daniel

hi when i create my listing i can't find the promoted listings on the buttom and i need the promoted listings bceause without it i rarely get sales does someone know where i can find the promoted listing

Relist after buyer cancellation and refund provided

A buyer paid but then realised that it was collect only. I've processed their refund but how do I then easily relist my item?

International selling item not arrived

Am not complaining about eBay’s shipping service, I like using it. But why when it’s arrived from myself to eBay’s delivery hud, can a buyer let’s say two weeks later open an item not delivered dispute which removes the money straight from my balance...

Payment

Hi, I sold an item on eBay on the 9th of October, the parcel was delayed till the 18th of Nov when it was finally delivered. In the meantime I had refund the seller because of the delay. But the buyer has now received it and I’m out of pocket. How do...

No collection option.

When creating a listing I am not able to select collection only. The option is greyed out. Any ideas to why?

Resolved! Combined Invoice? How do I give a discount?

I've sold 4 items and want to give the buyer a discount off the total.The invoice generator will only let me discount the postage...How do I give a discount off the items' cost?Any help much appreciated.

Negative feedback

Why do people automatically leave negative feedback without even trying to resolve their issues with the seller? I either find they are totally stupid or someone who enjoys leaving negative comments and are themselves a negative individual?

Payment on hold

I have 3 items with positive feedback but funds are still on hold, when I look at the items through the help section it says I posted the items to a different address, that's impossible as I purchased the postage label provided by eBay

Its all rubbish now

Its all rubbish now when you try to search. The filters are rubbish. The pictures are half off the screen. It just looks a mess and doesnt work properly. Grrrrrrrrrrrrrrrrrr!

Resolved! Funds - On Hold (14 days)

Hi, I have been an Ebay member since 2000, mainly as a buyer; but I have previously sold 2-3 items. At the beginning of October, I decided to list a few small items. Between the 1st-16th Oct, I sold 2 items for approx £12; both sales were automatical...

Resolved! Balance less then sold value

I sold a game for £17, not including postage but my eBay balance is only £10. I’ve asked the automated help but it’s useless. I can’t seem to find out why I have £7 short

Resolved! Oto hand cream, containing cbd

I listed a 30ml hand lotion which contains cbd and it was instantly taken down by eBay. But, there are 12 other listings of the exact same item currently listed for sale. How come their listings are still live?

Star rating for international sales

I’ve noticed some of my buyers seem to think am charging to much and taking to long with delivery. Reality I send straight away at cost to the shipping centre. EBay’s service regarding international delivery is excellent but why don’t they assess the...

Return

Please can anyone help I’ve never brought of eBay before and I need to return an item they have sent me a return label for xdp I’ve been post office collect plus shops no one takes this in my area and no one is responding to me. please can anyone off...

Resolved! Winning bid was too low for the seller.

I was messaged by the seller who doesn't want to sell as my winning (maiden) bid was much too low, they asked me to pay extra or request my money back, how do I stand with this, or how do claim the money back or do I wait for the seller to return it?...

Purchases history

Hi everyone for some reason and for the last four days I can't open my purchases history...in fact only one item showing which I've bought 3 years ago and nothing else... anyone can help

Selling to a buyer who joined 2 days ago, has no feedback at all, never bought on ebay, never sold

Hi can anyone help. I just had a ps5 up for sale. I was offered £350 from buyer which i declined and counter offered amount of £450. Buyer accepted my counter offer. My issue is buyer only joined ebay 2 days ago, has no sales, or buys, has no feedbac...

Sold n item but didn’t use the postage service.

I sold something on eBay but didn’t use eBay postal service to create a label. I went to the post office and posted it. how do I cancel the eBay postal service to mark it as dispatched ? I paid for my own postage.

adding postal insurance once item sold

cant seem to increase the insurance on an item once sold using the ebay postage facility

Return

Good evening ebay I just want to let you know that someone bought a item that posted it he saying that it is fake which is not so he decided to open saying he don’t like it, it now he wants a refund

Fee charges

I have been charged for something I never sold? Is this allowed?

Best offer

Hi, I’m selling golf clubs on a fixed price with a best offer option. I’ve had an offer that I’ve accepted but 4 days after the acceptance I’m still awaiting payment. I cannot contact buyer and when I go into listing it still says I have an offer eve...

Urgent

Hiya id like to know if you could please do not strike my sisters account as she has received a bad news this evening and wanted to cancel her bid. The seller says that EBay will cancel it in 3 days and a strike will go on my sisters account.

Buyer wants refund as item is late

Relatively new to the selling process and I've had a buyer ask for a refund/cancel the order as it's not arrived yet. I checked with Yodel and they have said the item was delayed due to bad weather but it will be delivered to the pick up point tomorr...

Clearpay

I am trying to buy on eBay via Clearpay but every time I go to complete the transaction it defaults to paying the full amount as a one of payment?Can anybody talk me through how to complete the purchase splitting the payments into 4 as I seem to be g...

Scammed by seller

It is my belief that the seller has acted in bad faith and has removed a plastic foot from the bottom of the device, taken a picture as “proof”, claimed that the foot was missing upon return, and then only refunded 50% of the original purchase price....

Making an offer / price doesnt change on checkout

I made an offer it was accepted - the pay now price showed the offer price - but when i go to paypal it reflects the original price not the accepted offer price

Bogus return request

A buyer has tried to return an item claiming it’s fake, but it isn’t. What can I do as the seller.

Item Defects Advice Please.

Hi All, I wonder if anyone can help with the problem I have. I had a burst water pipe in my stock room and this damaged a number of items which I had listed. I have over 5,000 listed and its hard to keep a track on the items which were damaged. I hav...

My ebay listings won't automatically relist

Despite the listings having 7 more relistings. These listings won't auto list and just end. This has never been a problem before but has suddenly started today!Any help would be appreciated.

scammed

I recently purchased an item through ebay and contacted the seller through Messenger on google. I paid for the item through Paypal, I have not received the item, Ebay have no trace of the transaction and Paypal will not refund any money paid although...

Car feedback

How do I leave feedback for a car. I can’t see an option to do so. Many thanks in advance.

Is my buyer being unreasonable

I have a buyer who wishes to return a rubber stamp due to it not matching the listing image. 99.9999% of sellers of rubber stamps use the original rendering of the stamp image in the description. My buyer states not as described. I have explained tha...

Faulty electrical item that almost hurt my family, what should I do?

I bought a flip phone from a seller. The phone charger then blew up, letting out sparks and causing my apartment electrics to short. The plug blew up over the head of my girlfriend and almost hurt her. It happened right above her head. We were both t...

Resolved! Repair and restoration of leather country boots

A member is offering a repair service for Dubarry country boots but only shows one feedback for that service. Lots of Dubarry boots by the same seller being offered for sale and feedback relating to things they’ve sold. How can I find out if this is ...

Resolved! Seller abuse

Short story I ordered some beads , pack arrived with the wrong beads . Told seller and asked for return address. Sent a picture of the beads that arrived . Heard nothing but my husband has dementia and thought it was message they had sent some beads ...

Counterfeit Item - purchased over a year ago

Hey, Hope you can help, the ebay chat bot thing is useless. I bought a watch over a year ago from a seller who primarily deals in watches. It had stopped working recently so I sent it to the manufacturer for service. They have informed me that it is ...

Scam

I've bought some GPS tracking collars for my cats the advert said GPS tracking collars they arrived minus the tracker I spent over 30 pounds for these I messaged the seller he said tracker isn't Inc he's advert said they are I'm very annoyed with thi...

Order cancellation

I had an item for sale that was for collection only. But the buyer asked for it to be canceled because he didn't notice it was collection only. Which isn't a big deal but my wallet after canceling on ebay has been smaller by that amount for 3 days no...

Attention! Rogue Sellers!

Hey ebayers! What safeguards does the ebay operation have to stop bad sellers holding multiple accounts. Some product pictures look surprisingly similar!

Getting payment for an item

I’ve sold an in-person collection . I’ve changed it to posting it because the buyer is too far to collect. we’ve agreed a price the buyer is asking for my bank details to transfer money. Is that normal ?

Buyer’s cancelling orders.

Buyer made an offer, seller(myself) accepted it and then buyer cancelled. I then lost the other watcher and added another month to my listing!Can a buyer do this?

Purchased a postage label through ebay

I sold an item on eBay, I then went to purchase a postage label using the funds from the sell, when I went to print label, I noticed a mistake on the returns address so I cancelled the label, edited the information for the return address and waited 2...

£15 coupon not received

I have not yet received my £15 coupon and met all the criteria of the terms and conditions for selling an item. It has been over 3 weeks.

cannot click and collect item

I hit buy it now on an item without realising it was click and collect only. I am unable to collect the item due to its location. I immediately requested to cancel the order. The buyer refused and isnt responding to messages. how do I get my money ba...

Cancellation reason Buyer asked to cancelBuyer asked to cancel

Why does it say the seller has cancelled the order when the courier/delivery company has lost it somewhere in there system. It looks bad if others know who I am and see that "I have cancelled the order" when I have said NO such think.

Buyer claims I sold fake Pokemon cards, Please help.

Buyer claims I sold him fake cards. These are 110% real cards, bought from shops such as Argos and other big name outlets.

Credit Card Age Verification

I want to buy some DESSERT FORKS to complete a cutlery set left to me by my mother. EBay won't allow me to buy them without first verifying my age via CREDIT CARD. I AM 64 AND HAVE NEVER OWNED A CREDIT CARD IN MY LIFE, AS A POINT OF PRINCIPLE — AND I...

Royal mail postage

Has anyone else noticed that ebay list royal mail uk tracked 48 postage as £3.39 instead of £3.95? Be careful you don't lose out in your post charges!

Click & collect buyer didn't collect item

My buyer didn't collect the item sent by click & collect. The shop is returning the item to me. The 30 day guarantee states that it does not cover items not collected by the buyer; however I am expected to give them a refund. This means that through ...

Fake watch

Hi everyone, finding the navigation to get to the right department to get answers and find out how I go about getting a full refund. last year I bought my Son a Tag Heuer watch for doing well in his exams, the watch has gone back to Tag to have the c...

order tracking

I have dropped off my parcel at yodel store and have receipt as proof. It has been 3 days and on tracking info it is stating on 19th delivery driver went to collect but 'item was unavailable please re-arrange collection'. I have been into the store a...

Delivery failures as usual

Too many failures with dpd and yodel delivery .. ebay steel use these useless platform .. enough is enough .. careless drivers .. lier drivers . Lazy drivers ..They don't go to fine building instead they put ( we missed you ) Authenticity postage sys...

Resolved! Bidder just messaged me to ask me to cancel her bid only three hours to go, is there away to do this

Only three hours to go, only thing I can think of is delating the listing but will eBay charge me ti do this or I have said I’d be happy to just cancel the order if she wins, am a private seller not a buisness thanks fir any help

How can I close my account?

My account was hacked at the beginning of the year. My account was frozen while passwords were reset but the fraud team vacant unblock my phone number so I can’t make any purchases. Ebay’s advice is to register another phone number to my account! I d...

Selling, item that needs to be collected. How can i scan a collection code if i do not have a sma

How can i scan a collection code if i do not have a smart phone?

Resolved! Time Away

I am new here. I set my shop to time away while I was in hospital. I cannot find how to open it again. My account shows as no active listing.Thank you

POSTAGE.

I have just received a large parcel from eBay opened it and realised this is someone else’s order, childrens DVD’s. It was addressed to me. What do I do next as there is only a postal address no name. My situation is serious, as I am in bed with term...

Overdue account letter recieved

I've received a debt collection letter from Moorcroft suggesting I owe £33.?? , I've no outstanding charges on my account , and can't get hold of e-bay to ask why. Any suggestions please , Neil

Multi listings

Hi there - Could anyone please tell me how to post an item that I have several of ie: different colour, different message etc. Many thanks

Resolved! Vehicle Payment Protection

Hi I was looking at a car on ebay and the listing ended, the seller left me his contact details so we have been in touch and agreed a price. The issue is the seller is ofshore working as a drilling contractor (which in this case seems genuine) so he ...

Seller promises refund on faulty goods then never pays up

Bought a LED floodlight that went faulty after 2 days, seller reckoned could not supply replacement until 30 days as he was out of stock, after 30 days he then promised a refund, after a further 30 days no refund, cannot find on eBay how to complain ...

BUSINESSES ARE SELLING AS PRIVATE SELLERS & PAYING NO SELLING FEES?

ANYBODY ELSE FINDING THE SELLERS FEES UNFAIR WHEN BUSINESSES ARE SELLING ON EBAY & TRADING AS PRIVATE SELLERS THEREFORE NOT PAYING HIGH SELLER FEES LIKE ALL OTHER BUSINESSES, I HAVE HAD SEVERAL REGULAR CUSTOMERS OF MINE ASKING ME WHY MY PRICES ARE HI...

Buyer not in to accept parcel

My buyer sent a message saying they were looking forward to receiving the item. However, the post office have tried 3 times now to deliver it and nobody has been there to sign. I am worried that the buyer doesn't want the item any more for some reaso...

Help with return postage refund

Hi, Can anyone help me with return shipping fees that I am owed by the seller after returning the item. Ebay closed the case after a refund, but the shipping cost is still owed by the seller after returning, tracking says it's been returned. I can't ...

Non delivery of Iphone purchased in August 2024

I'm not happy at happy at all after having paid for an iPhone in August 2024, its yet to arrive. eBay are not helping me in anyway. I now fear using the platform for any future purchases.

Charges of £2000 from fraudulent activity

Does anyone have any advice on how to get EBay to remove a £2000 + charge from when my account was hacked. EBay have acknowledged that it was flagged up and my account was suspended at the time. I was told it would be sorted but weeks later and 3 fru...

Credit Card charged

Hi there, I've been charged by Ebay for the following amount £14.00 and there's not even a corresponding transaction made for that amount which I've been charged for. The transaction details states the 'business type' as 'Department Stores'? Anyone h...

Resolved! Sellers selling items they don’t have in stock

Hi Are sellers allowed to sell items they do not have in stock? Basically not once but twice, I’ve been hit by the same company. They offered a 6% for buying multiples of an item ( of which it told you how many they had in stock - next to your quanti...

Return

Hi there , today I want to return the iteam but unfortunately you closed the case!!

Resolved! Offers to watchers

Can someone please tell me how I send an offer to a watcher. I going round in circles trying to find an answer on help and support. Thank you …

Sell now to get your £15 coupon

Does anyone know how long it takes to receive the "Sell now get your £15 coupon"

Can’t open selling account

I have tried endlessly to open an eBay selling account! EBay haven’t bothered to respond, can anyone help?

I ve not received it I want its refunded asap

Order number RY424497651INHi I have alot of hairfall I ve order a homeopathic medicine which shows in app that it is delivered but I ve not received it I want its refunded asap

Item not received scammers

Hi all when selling small items that tracked postage is too expensive for, how do we sellers protect ourselves from the ‘item not received’ scammers? is it best to just never use untracked delivery or not sell small items? it’s a shame I’m so put off...

Refund

I have to pay the buyer a refund but I removed the money I got how do I add money to my ebay account to pay the buyer

Ebay listing search query

I notice on the ebay app that we now have a map with local selected item Will this be available on desktop as this would be great for small business in the local area if a users search for a proudect ebay could use geo local to find a seller near by ...

Surcharge on underpaid postage

My item was delayed due to underpaid postage. I paid the surcharge and informed the seller. They apologised and said they would refund the surcharge amount. I have not received this and the seller is now ignoring my messages. Is there anything I can ...

What’s happening?

Anyone else getting fed up of EBay? It seems to be getting more and more convoluted and complicated to search for something. Things seem to move around, search refinements appear and disappear. Is this an AI thing? Trying to work out algorithms from ...

What do I do about two parcels that haven't been received by buyer?

HiSold two items and sent separately to buyer via Royal Mail, tracking shows one as delivered but the proof of postage photo has been removed, I saw it for a split second and then it was gone - it was hard to make out where it was. The second item tr...

Front ID3 bumper

Hi, I bought a front bumper for a VW ID3 on 22/06/2024 and paid 450 pounds, I had to pick it up myself, but when I checked it, it didn't fit me, I cancelled it the next day, and I haven't received my money for half a year, so now I don't have 450 pou...

Not the real thing

Hi I've just bought a coat which was listed as canada goose it's arrived and obviously isn't and is a copy not happy what can I do about this ??

Offering combined postage for multiple listings

Hi all really struggling with this, i believe i have ticked all the right boxes for offering a combined postage cost if a buyer purchases more that one item from different listings, however the buyer does not have an option at checkout to ask for a c...

Yodel delivery fail

Hi I sent a parcel using Yodel. Delivery tracked and showed as being left in buyer's porch, only she doesn't have a porch. Buyer contacted Yodel. Parcel left on doorstep on a busy street - Yodel accepted fault. They requested buyer ask me to sort it ...

Me selling my item abit late

Somone paid for my item and I didn’t know that my item had to be sold before the 22 of Nov,if I ship it tomorrow morning will it still be fine?? What will happen??

losing my selling posibilities. and i will possible have to close my shop

in september my storage unit was broken into and a number of boxes were stolen and others gotbadly damaged, some of the boxes contained listed items, i tried to work out what i lost, but in themeantime a number of my listed items sold before i could ...

Galaxy Mobile Phone

Bought this phone for my daughters birthday arrived on the 17th July 2024.Messages to seller 27th October 2024 and 21st November 2024.This phone has completely gone wrong now. I sent you a message before on the 27th October but you have not replied. ...

Resolved! Postage not showing on buyers page but showing on item page

If I look at my sellers page my items say seller paying postage, but on the item page it’s showing the amount the buyer has to pay. Is this normal? I have put for buyer to pay postage, not sold on here for years so not sure how it all works now.

Chilly5 doesn’t work

Hi there I’m trying to use the Chilly5 on my trainers order and won’t allow me to use the code..?

Wrong tracking number

Hi there I wrote it wrong tracking number how to change I check but no option thanks

As a seller how do l put on my listings that l am away for 2weeks

As a seller how do l put on the top of all my listings l am away for 2weeks so items will be delayed in posting out.

Hi ive purchased an item and its covered in oil

Hi I've purchased a large item that is covered in oil. It's going to coat me a lot of money to send back which I find is unfair as its not my fault

Postage error by eBay?

I am a small seller, of my own goods, downsizing, decluttering etc. I always weigh my items for sale, and add appropriate postage amounts. I have just sold something and there is now no postage on it. I always put a cost in, never offering free posta...

Vehicle listing fees

I listed a vehicle as a private seller. Fixed price £14.99. Good till cancelled. I did not list in classified because it stated it was only a 30 day listing. So I presumed I only paid the £14.99 until sold or cancelled. In adition to the final fee wh...

Postage label refund

Voided postage label but have not been refunded, it's been almost a month

Can't see order in my account as I ordered as a guest

I already had an account but at the time didnt remember my password so in a rush I decided to purchase as a guest. Now this email I registered as a guest was the same one as my account. Now I have access to my account I cant see the purchase on my ac...

Fraudulent Autographs

People are selling forged autographs on eBay.Many celebrity autographs have been forged and are available on ebay.. I contacted the seller of one, and asked him to take down the fraudulent merchandise. He refused. I contacted eBay showing the forgery...

Ebay brings thief from overseas to trick us

eBay must change its policy and ask the seller a guarantee who claims that their product has insurance. I bought Chuwi Hi10 XR tablet on the basis that it has a warranty. but the fact, it has no warranty. This is the story of the laptop I bought. aft...

Warranty

Hi All, I bought an iPhone from a business seller on here back in June for £260. It came with a 12 no warranty. Recent it developed a screen for which I sent the phone back to them over 3 weeks ago and have still not received the phone back. Initiall...

Account restricted

Hi there. I signed up to ebay 2 days ago and since then I added like 3 excavator buckets to my watchlist. Now I received the following message "We wanted to let you know that you have been temporarily restricted from selling and buying on eBay becaus...

Missing Item

Hi guys,I need help, I ordered 2items from the same vendor, and only one was delivered but the delivery details says both. The proof of delivery shows only one being delivered. I have gone to try to report missing item but because it’s showing the it...

Buyer hasn’t paid

An item was sold on Sunday but the buyer hasn’t paid for it. I was under the impression that after 4 calendar days, I could cancel it under ‘buyer hasn’t paid’.. however this isn’t an option I can select. All I have is ‘item damaged’, ‘buyer requeste...

Pending payment

Hi so My bank account says EBay has a pending amount of £8.99 but I use PayPal to pay for everything and I’ve just looked at my purchase history and I haven’t bought anything for £8.99. I rang my bank as i thought it seemed suspicious and they told m...

is this a scam

hi I have bought an item 48hr tracked which didn't have any tracking info updated and diddnt arrive on time so I opened a case for a full refund . seller then sent item out it arrived damaged. iv sent phots and asked for a replacement on return but I...

Postage refund

I bought postage from ebay but the weight was wrong. Is there any way to return the prepaid postage for a refund? The Post Office say you can, by contacting eBay but there is no way to do that, just the unresponsive Chatbot

New Message Page Layout

I know this subject has been talked about, but the more ebay take notice the better. I would like to ask ebay especially, which clown designed the message page layout? WHY on earth has the person that designed the page, put the actual message section...

Selected courier not Royal Mail but not named ( Evri etc ) , how do i find out which courier service

Selling not using Royal Mail but courier ie evri not named , how do i know who to use Is it my choice when downloading QR code?

Money back guarantee

Hey all, I want to buy an item and I’m not sure about the seller but it has an eBay money back guarantee I’m trying to work out what I need to make sure I get my money back. Im using PayPal and it’s MacBook I’m wanting to buy so not too cheap. Anythi...

Buyer to collect item, do i let it go without payment?

I'm selling a double bed. It needs to be dismantled and collected by buyer. Do I let it go without payment?

Seller disappeared, faulty item received in June, but now no warranty. What can I do?

I bought a Samsung watch when I was abroad from ebay in June and had it delivered to a friend in the uk until my return in November. The watch is faulty but has a 12 warranty, but seller has disappeared. What can I do about it or is it a case of I've...

Non returned item

HelloIve been intouch with customer that bought item and got a full refund but ive had no reply from them or any item back. Ebay tell me i should have received the item even if i voluntarily paid the refund. They tell me to keep in touch with custome...

Didnt get my money back

Hello its my first time buying something from ebay .....the part wasnt the right one so the seller refunded the item but i havent got my money back and its been 24 hours

Can someone please tell me how to get a QR code

Can someone please tell me how I can get a QR code?

How to amend refund to a buyer

How do I deduct postage for a buyer refund why they changed their minds

Selling reloading dies for hunting

I’m trying to list reloading dies for sale. It won’t let me due to the Firearms policy..There are lots for sale on EBay.

eBay Money Back Guarantee

HiHow do I start this off as going around in circles. Bought a pair of used trainers but when tried on the bubbles splay out and are flat. I have purchase 4 used pairs of the same brand with no issues. I contacted the seller who accused me on not lik...

Greyed out on revise listing

Hi anyone know what I cannot revise a listing - I want to reduce the price but its all greyed out. All photos are locked. It says when there is an offer but I have no offers.Any ideas please?

Problems with returning item to seller based in China

Hello AllI've been an ebay member since 2000 so not a newbie and should know better.....I ordered a motorcycle accessory from a seller registered in China, the item was advertised to fit a specific motorcycle and of course when it arrived, it does no...

EBay are scammer

EBay is the worse company to deal with after receiving defective trainers from a seller, seller refusing to issue a refund and eBay money back guarantee is lie! EBay wouldn’t issue the refund now I’m down £260 for a pair of trainers I can’t wear! The...

Resolved! Delivery drivers.

EVRi is the most diabolical delivery service around. There is no way you can talk to a human being. It’s all AI. The drivers just dump packages and parcels on the front door and run, so easy for someone to steal.Sellers on eBay should take note…

Seller overview in Dollars, everything else in pounds!

My seller overview total is in dollars, everything else is in pounds, and I can confirm I am online from the .co.uk url. This is very frustrating, there seems to be no option to change this, and I cannot talk to anyone from ebay? All my listings are ...

Damaged item wont return

Bit of a puzzler an item I sold and in my opinion was well packed apparently arrived in a rather distressed state with the buyer leaving immediate over the top negative feedback asking for a refund saying the parcel was in tatters and the contents sm...

Cancel promotion

eBay said I should promote my item and it would cost me 2% to 30% commission. I have a book that is not getting any attention and so I ticked to promote it but of course, eBay has applied that to everything I sell and I only wanted to apply it to one...

Jpeg photos won't upload

Photos won't upload. error message saying images are not Jpeg but they are. I've tried different browsers. I've tried on another laptop. Is there a problem on Ebay side

Send offers

We keep getting "send offers" items on our sellers page but when we go to send an offer it just goes to a page saying "oops something went wrong"Today there are four out of nine that do this.Any one else having this problem or know what's going on wi...

Adding Pinterest logo to ebay shop

How do you add a Pinterest logo to ebay shop?

Ebay not giving me option for them to step in with a dispute I'm a seller how do I do this

How as a seller do I get ebay to step in with a dispute if not giving me option to do so

A seller asked me to cancel an order i paid for, i did and now he has disappeared and i have had no

A seller asked me to cancel an order i paid for. He has now disappeared, I have had no comms or refund. There is no option on ebay to resolve this.

Photos

Trying to return item but can’t upload photos- please help ?

Damaged product

I received a damaged product The seller offered a 15% discount on further purchases as a resolution This was an expensive product and I don’t think that their offer warrants positive feedback

fees

If I sell a motor vehicle on ebay as a private seller what fees will I have to pay

Charging postage

I originally requested a collection in person . But a buyer is too far to collect. How do I charge for cost of postage ?

Item received by buyer, but is not marked as delivered

Hi all,I sold a few items last week, they have been received and positive feedback have been left, but items are marked as dispatch but not yet as delivered. I bought postage directly in the post office and was 2nd Class post no tracking.I would appr...

Someone has removed my reserve and sold the item for 75% less than my reserve. How can this happen?

I had placed reserve on an item I listed. Now I discover the reserve has been removed and a bidder thinks he has won the auction at a quarter of my reserve price. Who can have removed my reserve with my knowledge or permission?

small blue spinning circle.

when trying to open up my orders section to enable a refund of postage, all I am getting is a continuous small blue circle and the page goes pale .

Postage

I have paid postage to send an item back to a supplier. When arriving at the post office to send the said item back I was told the postage was incorrect for the item. I then purchased the correct postage and sent the item back so I wanted to ask how ...

Important Notice - credit balance ????

A credit balance appears with a minus sign in front of the number and means that eBay owes you that amount. i havent got an ebay credit account, could somebody please advise ????

Parcel number not recognised

When I taken my parcel down to a Royal Mail Drop off point and scanned the QR code eBay sent me it came up with “parcel number not recognised” I tried multiple times and nothing worked. I’ve spoke with the seller but they aren’t helping and are just ...

Having trouble with messages

I can’t write a message to a buyer

Resolved! eBay Live Auctions

Hi, I'm looking for some help with an odd issue. This year I visited the New York Comic Con - it was my first time in New York and first time ever at Comic Con.I was delighted when, while waiting in the queue at the eBay booth, I won a charity auctio...

How to print an invoice

I am trying to print off my purchase invoices for my tax return. If i go into order details the printer option is just not there?

Payout

Dear eBay customer service,Please arrange my payout to my bank account. Item which I sold has been delivered today,thanks

Faulty purchase

My husband bought me a shark hairdryer for my birthday. It is faulty he has looked at his purchases & it is not listed. He paid through paypal & payment was made via paypal to eBay commerce Ltd. He cannot find any other details about the purchase on ...

£15 coupon for selling?

Hello, I wondered if ai could get some help. On my apple watch I had an eBay notification pop up telling me I could get a £15 coupon if I sell an item on eBay soon. I was in bed and just screenshotted it. I expected to find an email or msg in ebay ap...

How much does it take for a seller to be banned?

This seller is clearly a scammer and has HUNDREDS of negs on their feedback, yet they are still trading? How long can a scammer keep going on for? This is the worst example I've seen and there appears to be no proper reporting mechanisms.?

Parcel damaged by haulier

I've sent parcel by yodel. Courier left parcel outside, when was raining. Box was wet and damaged, item inside was electrical product and it was damaged as well and wet because of that. What I suppose to do now?Buyer wants his money back. And looks l...

Recalled item

Hi, I received an email from eBay informing me that an electric scooter I’ve purchased has been recalled due to significant fire risk, it included a link to gov.uk showing the official recall. I have contacted the seller as advised in the initial ema...

How do I retract my bid

Resolved! Emails not sent

I'm trying to contact a buyer to arrange collection, but every time I try to send the buyer an email the message disappears and can't be found in my 'Sent' folder. I have tried using an Android phone, Windows laptop and an iPad but with the same resu...

Unfair Policy keeps my 14 year old account permanently below standard

Unfair Policy keeps my 14 year old account permanently below standard. It is making me very angry to be held responsible for the arrivals of my parcels by the postal services. I can ever be in charge of the dispatcher end of things yet my account is ...

Searching

hi.. how do I change my search location just to the uk only ? I keep changing it while Iam browsing but gos back to worldwide soon after .. thanks

E-bike conversion kit

EBay are RUBISH. I have had trouble with an item I bought which developed a fault , got in touch with seller but is not interested . I got in touch with eBay but got no help for them. Letting sellers RIP buyer off. I only had the item for 88 days and...

Never refunded

Please help. I’ve returned 3 mattresses as the quality wasn’t great. It’s cost me £40 to post them back. The seller confirmed they received them and would issue a refund. 3weeks later they are just ignoring me how do I get my £220 back?

ebay customer service

is there a way to actually contact someone at ebay? besides the useless bot? i didnt receive an item i bought and i cant resolve the issue as it says the item might still be on the way when it says that it was delivered.. what the hell is this? im tr...

What can i do if an item i purchased on 10/07/24 has stopped working

Item I purchased in July 24 has stopped working what can I do

Resolved! Missing parcel

I have been waiting for the parcel for three months now and still no parcel, av superstore is the seller, evri is the carrier, evri stated that they have delivered it there is no evidence to this, there picture shows a parcel dropped near a gate, thi...

Labels

Seller sent incorrect product. EBay telling me to print a returns label but I don't have anyway of doing this. Seller repeatedly says will send me a label but never does. Stuck now with wrong product, sellers mistake but I have lost £9.29 now

How can i change the tracking number i input to ebay?

My finger pressed the number next to the one I needed and the item is still showing as undelivered. I want to change the tracking number. The correct tracking number shows its been delivered. I have sent 2 messages to the buyer bit they haven't respo...

Defamatory message advise

Could the forum help with getting a reply from Ebay regarding a message I have received.I have been accused of stealing and theft which are factually incorrect unfounded and are in fact defamatory legally.Ebay has not responded at all to my contact r...

location

Just reset my password and now in my settings it shows my approx location is Harlow ,London approx 240 miles away. Why is this???

Book not received, Post office refusing my claim

Post office have said that the book was scanned and left with a neighbour and told me the neighbour's address it was delivered to.I have contacted the buyer to let him know this. I am fuming. I have already refunded him, so not only did he get my boo...

misleading d

Sellars Photo showed four retail packs of rechargeable batteries. Two packs containing four aa batteries and two packs containing four aaa batteries. I selected two to buy. It gave in small print below: the ' Price per unit '.It turns out though this...

Bidding for billhooks.

There appears to be a new policy about bidding for sharp tools. You have to prove you are an adult and the only method is to give your credit card details. I only use debit cards. How can I bid?

Accused for offering to sell something outside of eBay

Hi, I've been accused for offering to sell something outside of eBay when I haven't. There's zero messages, nothing anywhere proving otherwise, so why have I had this? Anyone else experienced this recently?Not happy about it.

Resolved! Ebay collection code

I have just bought an item of Ebay. I paid for it via Paypal and collected the item a couple of days ago. Now the seller has asked for a "collection code". Where would I look for this code? Is it sent to me from Ebay?

I have received a wrong delivery that I havent bought, Is this some kind of fraud?

I have received a wrong delivery that I havent bought, I come with my complete name that i have never used to deliveries and inside come a box of thumbtacks. Is this some kind of scam?

Resolved! my buyer collected but does not have a pin number

my buyer collected but did not have a pin number, I have been paid but cannot confirm it has been collected. I spoke to a representative but they said they could not do anything about it from their end. She asked me to message them which I have done ...

Can't add pic to a payment dispute after submitting reply.

I have a payment dispute that I have not excepted and submitted my reply.Now I have a photo from the carrier but I'm unable to add it now.I've attempted to talk to live chat and I'm going round in circles.All I want to do is add a picture of the item...

Safety hazzard ?

Does anyone know how I can check if an item I have bought is safe to store food when the seller will not answer the question? Its a jute hessian sack to store potaoes that smells strongly of kerosene/petroleum. I've done a lot of reasearch, a lot of ...