UK Seller News: April 2025
Stay ahead of the curve with our latest updates.
Forum Posts
age verification ccremedy
is ccremedy legit ?
Baffled by Simple Delivery collection and bring label
I can't work out if I can book a collection with Simple Delivery and still have the postie bring me a label. Royal Mail allows me to book a collection but not opt to bring a label. I have the QR code and tracking number from a sale but am baffled how...
After 16 years I think I've been scammed and I'm powerless to do anything
Sold an Iphone 16pro max an iphone - buyer hadnt purchased in over a year (first red flag) denoted they needed the phone URGENTLY so arranged Special Delivery before 1pm next day - buyer was super chatty and poilte throughout. Next day when checking ...
simple delivery - need home parcel collection from Royal Mail, does not seem to be an option
Simple delivery is proving to be a headache - up to now I have had all parcels collected from my home by Royal Mail - have sold my first item since updating my items to simple delivery, and there seems to be no option to arrange home collection, thou...
Air rifle stock listing cancelled by ebay
Hi, first time posting here. Just had my listing for an air rifle stock pulled under the firearms policy. There are hundreds of other stocks for sale, with the vast majority actually being for firearms and shotguns. I've tried to contact eBay to chal...
Problem Buyer
I sold a designer bag as new (as it was)it was returned!!i readvertised it and the same buyer bought it. She is now asking me to cancel the purchase however it has cost me both times to list the baghow can I refund her less the listing pricethanks
My listing changes are not being shown.
I have changed my selling price and now added an open to offers change but these are not being shown on my listing.
Fake listing with no real item – wastes buyers’ time
I found a listing that clearly violates eBay’s listing policies. The seller next_gen_shop (119) is advertising this item: Title: Meat Food Thermometer Digital Temperature Probe Cooking BBQ Turkey Milk KitchenPrice: £1.45Options: "Please Select Pack O...
Unable to return
Hello team i ordered Xbox from here but now i want to return the item but seller doesn’t accept it and he declined the return request. Now what i have to do ?
postage to USA
i had never used the new system so i just went with ebay postage when i took parcel to post office the lady told me postage is for 6kg not less than 1Kg.how do i contact ebay to send buyer a postage refund
Scam buyer
Hi, I sold a phone new in packaging and received the payment as normal. For bereavement reasons I was off my eBay account. The buyer opened a case through his bank refunded his money and never returned the phone. I'm asking for advice now I have debt...
Item not showing as delivered on statement
Item posted via royal mail 48. it’s been received but is not showing on my statement. How do I resolve this?
Making offers
Has anyone had the same issue? I tried to make several offers on different items from different sellers, but when I send the offer it says "The page is missing" Can ebay block people from making offers? I have msg the sellers to ask if they are accep...
Multitool blades
Hi All, I am trying to buy some multitool blades, which I have done on numerous occasions in the past, I am now being asked to prove my age, which I have no problem, with a credit card, with all my details inc pin number, I have never been asked this...
listings deleted ...lose all work ..how to copy them for when i need to relist ??
listings deleted ...lose all work ..how to copy them for when i need to relist ??
Collection only item needs posting
How do I send postage costs to a seller. I bought an item not realising it was collection only and paid for it straightaway. Seller has agreed to post out to me but how do I send them the postage costs. Only a small amount but want us both to be safe...
Evri postage now only for Business sellers
Ive just been notified by Evri they are not going to be able to accept postage using the smart send facility with Ebay, unless you are a business seller. Ive had the same notification from Ebay as well so its obviously an Ebay ruling. Is this Ebay fo...
Evri postage for weight incorrect
Dispatched an item today that was between 1-2kg through evri label.I'd incorrectly sold as £2.94 postage which is for upto 1kg. I think evri will contact me to pay extra/keep parcel, but I want to refund buyer now in case of the delay to delivery. eB...
Missing parts seller doesn't accept returns
Good afternoon,Received item that has half parts missing. Still waiting response from seller. I have an open a request option. If I press it will it automatically issue a refund label? The seller has 100% feedback so surprised the item wasn't even ch...
Dealing with return 1 year warranty
Hi all, I sent an item Air Pods back under warranty. They said they hadn’t received them. I proved they had and they haven’t either sent me out a new pair or issued me with a refund. Because it’s past a year they no longer come up on my issues items ...
how to verify age?
Hi, Im 55 and trying to buy scissors for crafting. Its asking for age verification but not accepting a debit card . Ive used ebay for about 15 years, only using my debit card. I dont have a credit card, or time to scroll through hours of information ...
Clipper blades
Hi Is anybody on here selling or sharpening dog, horse or barber clipper blades and trying to find out if they now come under the new bladed items system ? It seems ridiculous that these may now well be classed as age resticted items .
Hidden listings
I have a problem. I have received a message from ebay saying I have listings that are not compliant with the knives and bladed items policy and these items are hidden. The thing is I don’t sell any bladed items and have never done so. I wonder what o...
Resolved! Best Offer Still Broken?
Hi, I just tried placing a Best Offer and got the "We looked everywhere - looks like this page is missing" pop-up. Is anyone else experiencing problems?
Cannot change my country.
After I keep changing my country from USA to UK it keeps reverting to USA when I log on again, very frustrating as customer help is no use as it seems to be a robot every time and will not let me speak to a real person, I am 70 and very frustrated wi...
How do you cancel and get a refund for a postage label?
Without me being aware some goods I sold went by "Simple Delivery" (which is anything but simple) which wanted more money than what it actually costs to post the item. Going to an Ebay advisor to try and change this, he said he couldn't (I bet he cou...
Refund a buyer
I posted an item on 9/4 by Royal mail tracked 24. But it doesn’t move until 14/4 so it seems to be lost. The buyer ask for a full refund on 14/4 and I process it. But I paid the seller protection fee and it’s not my problem. How can eBay refund a buy...
Classfied Add
Hi we have listed an item under a classified ad, and when we use the search engine for the words in the header, the listing does not show at all. Does anyone know why please.Look forward to your comments.Thank you
sold a wardrobe and the buyer to send a courier to collect. How do I get collection confirmed
Ive sold a wardrobe and the buyer isn't going to collect in person but she is going to send a courier. How do I protect myself and confirm collection before letting the item go?
Postage
Why am I paying the postage for an item I'm selling when the buyer has paid for postage. Do I get this refunded?
Local pick up - buyer ask to use Shiply- is it safe?
A relative is selling some car wheels as local pickup. A buyer from some miles away has asked if they could use Shiply to get a courier to pick them up. Is this a good idea or not? Thanks in advance.
BMW C400x handguards
I sold a pair of handguards and the buyer said they were the wrong ones because he didn't know how to fit them even though we exchanged messages of how they are to be fitted and I had to go through a returns process, I paid for the initial postage an...
I suspect seller not paid enough postage
I received a Royal Mail card saying not enough postage paid on something coming to me. I have gone through everything I have ordered, everywhere, and it seems to be an ebay purchase. The amount RM require, £7, is a bit more than I paid for for item a...
Turn off autopay
Pls help. Need to turn off auto pay so when an offer i submit is accepted I have to manually pay, just like with all other purchases. So far all search results have said one thing but eBay doesn’t give me the options to follow.
GSP
OK 2 days since a buyer in the US won my item and desoite being enrolled in the GSP there has been no confirmation of this on my order, it seems I am still being asked to estimate and initiate my own delivery and customs forms for the sale?
Add age-verified delivery to resume selling bladed items
Just got another email from eBay regarding Add age-verified delivery to resume selling bladed items, I dont sell blades and I had previously changed the categories that some items were in as that seemed to be the cause of the messages from eBay. The ...
Wrong Ebay Classification
Ebay are classifying Plastic Mouthpieces I wish to sell as Medical which is wrong. How do I alter this as I have previously sold them with no problems? Thanks for any help you can give me
Does EBAY only want Business Sellers
Unable to sell a blank cartridge holder like I have previously but which is now wrongly classed as a Medicine.Other Private Sellers do so why can't I ?
"Who Knows"
One last moan before my Hibernation from eBay.Am thinking about eBays changes and new rules for people buying and selling are finally in place from tomorrow 15th April.Maybe the big Dudes in America will look at them and say "Right" now that we charg...
eBay selling invalid postage labels
On 2-Apr-2025 I sold a piano and downloaded a postage label for Yodel. Two Yodel drop off points refused the package because it was larger than 1m. I contacted Yodel and they told me that the label number was invalid. I had to pay the Post Office £17...
Bye -Bye private sellers?
Over the last few months ebay has had a lot of changes. Free to list , not free to list, as it has buyers protection, waiting 24 hours for payment if its tracked two weeks if its not,list goes on.Now we have simple postage, looking at the site today ...
Buyer cancelled order before paying
Hello please advise how approved cancellation of an order which wasn’t paid for. When am selecting approve, eBay is indicating I need to pay the buyer. I checked PayPal, the buyer definitely didn’t pay, just cancelled the order with apologies
Resolved! Getting scammed? I have not accepted an empty box.
Hi guys, I have just purchased PS5 from a seller with over 2000 reviews. Evri courier just attempted to deliver the parcel. I have took it in my hand and it was clearly an empty box with my address and like label "weight less than 1kg"I have not acce...
Refund
I made a purchase of a product. The seller cancelled the purchase. He indicated that there was no product. I received an invoice for a refund. It says that the money will be returned within 3-5 business days. The deadline has passed. The money has no...
My account is restricted
Hi ,My account is restricted and I think I received offer to buy a watch and it was too late to confirm the order and it expired idk how . I was making sure that product is real or duplicate. Now I have sold my phone over here and payment is on hold ...
Klarna taken money but sale not happened.
Klarna have taken money from my bank account even though the sale never happened . i have no account details for Klarna to dispute transaction.
Reserve fee
Completed some listings in haste, assuming it’s free, but now have a bill for £61 as I added a reserve value. I’ve now removed the reserve from the listings. Can this fee now be cleared?
Simple Delivery
Hi All I occasionally sell heavy items. With Simple Delivery how do I make sure the bot knows the dimensions and weight of the package before it automatically selects the postage type and cost. I can't see a place to input this info in the delivery s...
Simple Delivery RM postage costs
I still can't see Royal Mail postage option for 2kg-10kg.. goes straight to 15kg.. with the cost being a massive difference.. what's going on ?
Resolved! Wrong item sent, return postage provided inadequate, seller not responding
Hi,Can anyone help me resolve a returns issue. I 'won' two separate auctions (seller did not combine postage). Each was a roll of fabric around £50 each, with £10 postage charge.Both of the rolls sent were incorrect. I put through a return and it pro...
Bidder being unable to place bid. Gets ebay error message
Potential buyer getting ebay error notice when trying to place a bid stating 'There was a problem with an ebay internal system or process and to contact ebay developer support for assistance'. Spoke with customer services last week as concerned it ap...
Vat Invoices
Hi, I recently purchased a few things on ebay for my business that is VAT registered. I was expecting to get invoices with a break down of cost including VAT charges so I can reclaim tax through the business. It says on the ebay help page that: "In c...
Refunded by seller but tax is kept by eBay?!
So I recently purchased a graded card from a seller. They then messaged to say they sold to someone else and refunded me, however when I've gone in to check eBay have kept the tax? Only question is how is this fair? I guess there's something in the t...
Resolved! buyer bought Evri postage and collection without telling me, do I need a collection code?
I got a notification that a buyer had purchased and paid for my item . I paid for and arranged for a Royal Mail collection direct from Royal Mail website. When I went to add the tracking number I couldn't but got the message "Tracked and fully protec...
LG USC9S SUBWOOFER
Hi there, I bought this woofer for my sound bar but fortunately it was not paired. When I contacted LG I was told the frequency are different, it cant pair each other and the seller said is not taking it back. The same day I received that was the day...
Sold item was ment to be collection only
I just sold an item and was ment to be posted collection only but was set on delivery. It's a big grinder and buyer is local and is happy to collect but can't change delivery and just have the option to print label. What do I do?
2nd account
Hi I have just set up a new Ebay account. I used my same number as the old account, I listed something and it asked me about payouts so I clicked it to set it up and then it said try again so I clicked the button and then it said I was offline which ...
DELIVERY CITY IS TOO LONG
What does "delivery city to long" mean? I sold an item, clicked to get label and had that text come up in red. Never had this before and don't know how to get the postage label. Any help please?
Can't list a car, just get an error message after creating the ad.
Can't list a car, just get an error message after creating the ad.
Postage Label not generating error - It was not possible to generate the label. Something is wrong.
I have sold an item using the new simple delivery service and the buyer has paid for the item. However when I go in to the offers tab to generate the WR code to take to the post office I get an error message saying ‘something went wrong try again lat...
Selling
I posted an item sighned and tracked .on the tracking details its eBay pre paid postage. I've messaged the buyer new tracking details how will eBay know thay have received the item will I get paid
scammed
Hey, i need a bit of help, i bought an item, the item arrived, half the item was missing.I contacted the seller, through a back and forth they assured me the package must have been tampered with, but as a gesture of good will, they partially refunded...
15% off with code RALLY15
I purchased an item from a company which was on the list of thosetaking part in the "15% off with code RALLY15" offer. However when I was provided with all the details at checkoutthere was no invitation to enter the code - RALLY15.I therefore did not...
Buyer has given wrong address
A buyer has provided the wrong address. He has sent me the correct address but I am unable to change it on the simple postage bit for the prepaid postage. Can I send it off my own back at the post office without using the prepaid label?
Refund from a seller
I've returned an item to the e-Bay seller (outside 90 day period). It arrived - was Tracked and they have agreed to provide a refund but say they can't do it though eBay but can via Paypal. Except they reckon they can't do this for another 13 days du...
Bidding on a item
Hi, this evening I bid on two separate items by placing a bid in the closing seconds. According to the clock I had won the item at one price but when I checked the bidding history it still shows the clock running for 10-15 seconds during which I was ...
Your funds will be available for payout once we receive delivery confirmation
What are these idiots doing now??I sell mainly low price items. To send an international tracked item by standard airmail at the moment I have the charge £3.50, to send tracked with proof of delivery I will have to charge £9.50 (ish). There goes all ...
*Help* how do I arrange a courier for a bulky item?
I’ve recently sold a table but I don’t know how to arrange delivery to the buyer. It’s a bulky item. how do I do this? Help!!
A seller I have bought from is refusing to honour the product guarantee
A seller I bought radiators from is refusing to honour the 15 Year product guarantee can anyone help please?
how to show buyer collection only in advert
How do i write an ad to show "buyer collects" and no option for postage
I'm getting different info for Tracking from ebay & DPD
Ebay tracking is giving info different from DPD. DPD are telling me that my postcode doesn't match. It also says that I requested it to be delivered to the Midlands by 10am (would that be the Authenticator?) Also the Tracking No. I found was not reco...
Is placing a Best Offer broken for anyone else?
Some items do still work with a Best Offer but some are giving a screen that "it looks like something went wrong"
Resolved! Trouble selecting collection only option
When I select Collection only in my post it breifly works but then defaults back to postage and collection am I doing something wrong or is the system not working. Personally I’m not liking the new postage options work
eBay system would not print the return label for item to return. Fatal error?
eBay system would not print the return label for item to return. Fatal error?I attached the first image before I push the blue button PRINT LABEL and 2nd is after I have had pushed it.Seller also wonders and does not know why this happens.Returning i...
Suddenly not getting any purchases for past 10+ days on my seller account?!!#??
My average sales per month is around 40-60 sales. However all of a sudden I'm not getting any new sales for the past 10+ days or so. Its all come to a stop!!! Why? My performance is ok, there are no restrictions placed on my account. I have around 50...
Buyer Wants to Change Address After Label Printed
Hi everyone, I’m new to eBay. Need Advice: Buyer Wants to Change Address After Label PrintedHi everyone,I’ve just had a buyer message me asking to change their delivery address after the postage label has already been printed (based on the original a...
Postage
Hello I sell regularly on behalf of a local greyhound rehoming charity When I. List my items on eBay I select impost delivery and tracking How ever I past week or so when people purchase items it comes up with Evi parcel delivery I am not happy using...
Ebay has decided to alter my postage costs on a sale today. Leaving me to cover the extra cost!
Customer purchased 3 items weighting over 2.5Kg eBay have altered my postage from £2.70 per item to £2.70 for 1 item leaving me to foot the bill! has anyone else come across this issue before? They are becoming ridiculous with all these new rules. Do...
text/csv file of purchase history?
Hi - I'm relatively new to eBay but does anyone know if it's possible to download a text/csv file of my purchase history (for further analysis in a spreadsheet)? Thanks!
Maximum bids
My maximum bid was £700 but the item sold to someone else for £699.68.can someone explain…..?
With held payment
I’ve recently sold goods and had a message from the buyer to state he has received goods, however Royal Mail and the tracking number states still awaiting delivery , basically they haven’t a clue as the buyer has received .how or can I receive the pa...
I am trying to buy a lawnmower "blade".
I am trying to buy a lawnmower "blade" I have been asked for credit card details to verify I am over 18. I do not have a credit card. How can I proceed?
GSP
Just sold a buitar to someone in the US and the GSP has not appeared, even though I have been enrolled for years?Happened to anyone else?
I'm a private seller but eBay is adding 20% VAT to my listing
Just trying to sell an old secondhand laptop but eBay is adding 20% to the price and postage. Price is shown correctly (£75) if I use eBay.com or eBay.com.au. But it shows as £90 on eBay.co.uk. I'm a non-vat registered private seller. Here's the item...
Unable to search for "European Union" only without USA China etc.
No matter how I change advanced settings in ebay com / de / it /co uk , my search results always come up with items from China, USA, Thailand etc. SO frustrating !!
Parcel weight issue
How do I pay the small extra charge for postage onparcel label at 1kg already printed and paid via simply distpact actual weight 2kg which is the Royal Mail weight and size for the parcel I am sending although no weight is mentioned on the label. MDH
higher postage label
Hello- When listed an item for sale, I specified Royal Mail Tracked 48 with Age Verification as the delivery method, with the postage cost set at about £10xx. However when the item sold today (Sunday), the Ebay system has unexpectedly created a UPS p...
Resolved! eBay shops and private sellers
Could one of our knowledgeable mentors kindly clarify eBay's rules/position/expectations regarding private sellers, business sellers, and eBay shops? Today I came across a private seller who has an eBay shop. I thought that if you have an eBay shop t...
Unable to contact member
Hi, I have sold an item but the buyer didn't get back to me for a few days, they now have, and want to arrange collection of the item. However when i try to respond with my details the message will not go through because it says i within violation if...
simple delivery is not an improvement
I have just received an email from ebay re selling - it tells me to "Sit back and relax Have items collected from the comfort of your own home." I have been doing this for the last 5 years at least. Now that Simple Delivery has been introduced for pr...
Unsolicited additional item received
I ordered something from a seller in March and it arrived as expected with no issues, all good. A month later I recieved a second package from the same seller with a completely unrelated item in brand new condition of considerable value (2k). The sel...
The red banner asking me to update my account.
Hi.I’m a private seller and last night after my 28th sale occurred a banner popped up asking me to update my account details. so I did a bit of research and many people are saying that you get this banner when you have done 30 sales or more or if you...
Age verification with no Credit Card yet Ebay thank me for being with them for 25 Years
I am trying to buy a Bosch power trimmer for weeding the garden - hardly a tool for going mugging, but yet ebay have applied the age verification process. The only way to do this is by submitting Credit Card details which I do not have. The crazy thi...
Best offer problems
I am having problems making a best offer as a buyer an error message keeps coming upI have contacted customer service and could not help said needs to go to back room team The message is Does anyone know how to fix this problem?
how to contact an agent as always assistant and nothing else!!
How to find how to contact an agent with a link as only automated assistant and no help.
Charged for postage label I didn't buy
Hi, I just sold an item, and mistakenly clicked on buy label. Closed the window, but the amount for the label has been deducted from my balance. The order didn't complete so I can't void it. Any ideas?Thanksmef
My counter offer accepted.
Hi my counter offer was accepted, but when I go to pay, it’s showing as the full buy it now price?
postage
Ebay has messed with postage why can't i use the courier i am used to, you have just two options now,haven't got a clue what im doing frustrated member!
Collection of an order, the buyer has selected postage on my collection only
How can I remover the postage so I get the collection code option
Hot tape for pollytunnel
I ordered a roll of hot tape on the 6th of April then later I ordered another roll of hot tape hoping I would receive one before we put the pollytunnel up the first roll arrived late so I returned it to the seller and the second roll arrived on the 1...
Postage
I recently started selling on my wife’s account as I am now retired and the other day one chap bought 3 pairs of sunglasses off me then when I went to post them I had three separate payment options and unfortunately i used all three . The first two s...
Collection Code
Can anyone help.The buyer has received the item but hasn't given me the Collection Code after asking several times.Thanks.
Can't send message
Hi. I tried to contact Ebay today but I lost the chat when they asked me to find the item number, I'm not allowed to send a message but I haven't used personal payment info.Please can you help? She wants this item for Friday and will think I'm being ...
Simple Delivery from Channel Islands
Does anyone know if simple delivery will cover postage of items from the Channel Islands as we have an independent postal administration and postage costs certainly from Guernsey are much higher than Royal Mail.
Wrongly stated delivery
I'm trying to buy an office chair - plenty for sale but I need it delivered. I keep finding auctions and/or "buy-it-now" that state the delivery costs by accident. They mean "collection only". Why are so many making the same mistake?It wastes an awfu...
Why is ebay so useless when reporting false adverts?!
I have reported several listings as false advertisement because the seller has listed them under brand names when they're not, with the intention of boosting item views and buys. I appealed the reports and apparently " AI" has closed the reports with...
Receiving payout for items sold
I have been asked a week ago toadd bank details said take 48hours. This has not been the case cant see amount owed now still being promoted for bank details says on hold cant find phone number for eBay need some help please
Cancel purchase
I made a mistake with my purchase on April 9th and notified you and the seller, but I don't know why the cancellation wasn't processed.
Best offer not applied at checkout
I've experienced two cases of potential buyers sending me a best offer for a listed item, I've accepted the offer then when they go to checkout the full original listing price is displayed as the total (plus postage where applicable). Any ideas on th...
Cancel an item I'm selling
Hey all I have an item that has been relisted that is finishing in 4 hours, I have just realised that the item was sold on eBay around 6 months ago so obviously not available anymore, I have tried to end the auction but can't, what can I do?
I've not received a collection code for pickup
Hi all. I've searched previous posts for the same query, and there are many, but looking to put my mind at rest from someone with any experience of this. My item was delivered to the collection point at 3pm this afternoon, but no code. This is the fi...
Ebike selling as a private person
When did the bonkers rule come in force that I can't sell a second hand ebike without being a business seller ? Is this government intervention or just another bonkers ebay ruling ? And is there a workaround ?
Sent photographs to eBay Customer Services
I want to sent pictures to the eBay Customer Services. I always taking pictures of my packaging, so my parcels.It is not in my interest to deal with damaged item in delivery process. I couldn't find option to do so. Can anyone help me, please.Thanks
I have paid for an item that is collection only. However the seller is not responding to my messages
it’s been over a week since I paid for the item and the seller isn’t replying to any messages. I have tried to cancel the order but eBay have declined. How can I get my money back?
Simple Delivery parcel weight ranges
Does anyone know why Simple Delivery parcel weight ranges jump straight from 2kg to 15kg, when Royal Mail's own price chart includes a 10kg increment? Posting a parcel that weighs less than 10kg using RM tracked services would be £7.69 (24 hour) and ...
Prices being seen by buyer and seller are different on an item bought and paid for ! Ebays fault !!?
So , I have completed checkout for an item purchased tonight . Myself and the seller are seeing different amounts paid/received . This is causing friction between me and seller ! ( I paid £12.48 but seller is seeing £11.40 ! ) . ... We agreed a set p...
100£ "Promote your shop" Coupon
HiFew Days ago I activated Promotional offer "100£ to Promote your shop" (I believe it was 07/04/2025 because I launched a campaign after activation) it was ok for a while, I was keeping an eye on coupon credits and it was draining slowly like it sho...
Who has ruined the search engine in Ebay?
Have others noticed that the search for items has become appalling? If you put in an accurate description a lot of completely stupid items appear.If you then either use -a word or in the advanced option list words that not to be shown, the screen the...
EBay useless in relation to issue I’m having with seller and bot hasn’t a clue. Impossible just to s
Think eBay has given up on customer service and can see many customers leaving
Royal Mail Label
I have sold an item but when I try to print the pre paid label [royal mail] it comes up withit was not possible to generate the label, something is wrong please try again later.I have been trying for 22 hours and it does not changeany help would be a...
Im trying to sell my caravan but keeps say sorrh error
I'm trying to sell my caravan but everytime i upload pictures and input the the information on the caravan and press the next tag it comes up with sorry error. I've tried to create an classified ad but can't locate anywhere to do this. Any help appre...
Return refused following accidental cancellation of return
EBay are blocking my return request following accidental cancellation of return. Surely as a buyer I’m allowed to make a mistake and correct it! Any help on this matter will be much appreciated.
Wrong amount charged!
Our offer amount was accepted by the seller but when we went to pay for it eBay charged us the listed price. Which was £20 more. We have requested a cancellation for the pick-up only item but the seller has declined it and is no longer responding to ...
Getting charged for postage when the buyer has paid for postage
Hi, I have notice that on few things that I have sold, I am getting charged for postage when the buyer has already paid when I get the label it says purchase label why is this?
Resolved! Item is collection only and seller says he can meet meet me half way - can this be a problem?
Should I go all the way to his home? Not a big deal but meeting half way would be better. He has good feedback and seems genuine but thought I'd ask here just in case. Thanks
buyer returned %50 of item which was smashed but ebay gave them full refund from me
I sold 2 pens to someone in USA. (im in UK) They didnt like one and asked me to pay to return it. It arrived to me smashed and ups wont give refund as they didnt pack it properly. Ebay refunded them full amount plus postage i paid to return. anything...
Selle does not send to you location
I live in the UK and wrote to an Australian seller to ask if I could bid on two badges he posted for postage only within Australia as I also have an Australian address. The seller agreed and I won both items. 205360246129205349615275 ended 23 MarchWh...
Changing delivery options after purchase
I've just sold an item and the buyer has paid. On getting the address label it turns out the buyer is only a few minutes down the road from where I live. I have been in contact with the buyer and we've both agreed it's a lot easier and quicker just t...
How do I report a suspected scam listing?0
The reporting function seems to have changed. There is a message saying click the 3 dot icon on the listing but there is no 3 dot icon on the listing. Ebay need to make reporting suspected scams MUCH EASIER. I have seen the same campervan listed ever...
Authenticity Guarantees in Jewellery
Hi I’m interested in an item that’s quite expensive and I see it has no AG in the ad while other listings (even lower priced jewellery) does have it. Is there a reason why this item doesn’t have the guarantee?
Unknown error when listing an item
Hi I'm trying to list a vehicle but keeps saying unknown error
Resolved! Simple Delivery doesn't seem to support Royal Mail doorstep collection?
Am I missing something? It seems we are being forced to use eBay Simple Delivery and although it allows for the use of Royal Mail there seems to be two key features that are no longer available. I have always previously printed my own label and arran...
New Postage system.
You cannot pick your courier and price for shipment and the minimum chose of weight of the shipment Also on the preview the shipper and price has changes???E-Bay return back to the system what works. It is up to us the seller which courier and price ...
Simple delivery is a backward step for sellers
Please don't make simple delivery compulsory. I sell lots of one-off items with non-standard size and weight. Your delivery prices are more expensive than now and calculating the weight and size with packaging at the time of listing just adds work. W...
Resolved! Random price changes.
Hi,Some of the items seem to have increased by about 15%. when i look in my eBay the cost is correct but on the normal selling page the price has increased. Does any one know why this is happening?
New Simplified Postage System Help
Hello, Ebay has rolled out this new postage system and I am having issues with it. I like to post with EVRi as they have much better tracking than Royal Mail. They take a photo of every delivery while Royal Mail often dont mark items as delivered. Al...
Buyer on holiday wants me to delay posting
Sold an item buyer has paid but asked to delay postage for 10 days without thinking I agreed but it shows in my eBay I need to post today is there a way round this or will ebay cancel the order if I don't post it today I'm kind of new to all this
Despastching
What options does a Disabled Person have who relies on Royal Mail Collections and has No Printer .When I despatch through Royal Mail they bring a postage label free. Is EBay’s new postage system restricted to Able Bodied People only
Unable to send offers to all watchers
I just sent an offer on an item but it only went to 1 of 4 watchers. Can anyone suggest why that might be? (I had sent out a previous offer but that expired) Many thanks.
Delivery Surcharge for overweight parcel
Hello, Ebay automatically selected the dimensions and weight for an item I sold recently. They calculated the parcel to be 2kg and under. However, it was 1.9kg without securely packing it. It then his approx 2.3kg on the scales at the at the Post Off...
Australia to uk in charges
How much will it cost to buy from Australia to uk in charges
Is it Good or Bad for users
Here's one for our long suffering Mentors. Seeing that eBay seem not forthcoming with answers about these recent changes and why they have done them.Am wondering looking at it from our side (eBay users) because you read and comment on all the message...
Stop eBay opening in out of date app
Can anyone help even though I’ve deleted eBay app on my iPhone 7 when ever I try to open eBay on Google chrome it tries to open eBay in app then I get an update message I click that and it just shuts eBay down as my iOS version not compatiable anymor...
Listing motorcycle
Hi. I am trying to list my motorcycle, but unable to do so. Unknown Error I can list smaller items but not my motorcycle.Something seems to be blocking me.
Evri
I sent a seething email to Evri about how people are unable to send parcels because the drop off shops are not being supplied with paper to print out labels and receipts, and it is costing people money .I told them Ebay are pushing buyers to use Evri...
Selling
Hi can I ask how I can sell own branded products just like I was selling iPhone Lightning cable and after a day eBay removed my listing said this is the other owner property. So my question if I want to sell this item what should I do. If I can sell ...
It wont let me sell, its first time for many years. Says details not set up but wont show me why
It wont let me sell, its first time for many years. Says details not set up but wont show me why or how do set up whatever needs doing. I tried doing a listing but it wont let me list it.
Change of postage
Hi. Recently sold an item.but the buyer selected a different method of postage to that on the original listing. How can I now mark this item as dispatched because I can't see to find this option to manually do so
Simple Delivery - I opened the Royal Mail 48 hr postage label
...but I didn't use it as it was for a large letter whereas it was only a small letter. I sent it myself. I was charged for the large letter label - it wont let me cancel it. I've been paid by ebay for this item minus the postage £2.70 as the item ar...
Scam
Hi. I'm scamed I'm ordering Nike Air Max 90 grey UK Size 7.5 £64.99 They send me a piece of paper . I open a case to return but close it. Massege to ebay but no response. Messege to the seller but no response What gan i do to have refund?
Is ebay just a big scam?
I'm a new ebay seller, I joined ebay a little over a month ago (Feb 2025) I listed a dozen or so items and I made a few very quick sales, all was going great. ...but then the sales seemed to have dried up.At around the same time as sales dying off I ...
postage qr labels
hi, i recently sold 2 items and clicked on bulk postage to get the labels.i have sorted this but it has given me labels to print off , i don't have a printer and usually use a QR code but now i can't cancel the labels as they were pre-paid by the cus...
Selling Tools
As the selling tool n ebay has been down for over 24 hours does anyone know how much longer we have to wait
Revise Listing is no longer available on the app
For some reason, Revise Listing is no longer available on the app as of today. I can edit normally on the browser though. Do you know why?For some reason, Revise Listing is no longer available on the app as of today. I can edit normally on the browse...
Issue with package and refund
I made a purchase of 3 webcams( in one order) from a seller in uk , actually I’m in Ghana and the package was posted to someone in Uk. Upon receiving the package in Ghana I realized only 1 unit of the webcam came, I contacted the seller and he said I...
Safety issue with telescopic ladders
Purchased some ladders in October 2024 which bent and collapsed when I stepped on them. The ladders landed on my partners head. Had problems with seller who sent out a replacement not a refund. Come January this year the product was pulled from Ebay ...
Accepted offer but item invoice is wrong
I have sold a a book, and accepted an offer but the invoice for the buyer stated the original price. From my end the book isn’t in my waiting for payment section, so unable to edit the invoice, but when I find it in my active it states there’s an off...
Buyer received goods cant mark as received
Buyer has the goods, he has confirmed to ebay that it's been received. Tracking says not delivered. My funds are being held. What can I do?
Automatic feedback
While i'm only a private seller getting rid of some personal possessions, I still try and look after my customers and when I get feedback it covers a lot more than 'yes, the item was delivered' which is basically all the automatic feedback will say w...
Ebay asking 5 times now for me to verify my account. All details correct
Are ebay delaying account verification so that they can hold money for longer!
roblox digital item scam
why are gaming sellers of digital items demanding and forcing buyers to give collection codes first before giving items its disgraceful how many people are getting scammed this way their should be a warning put in place explaining you don give code f...
Age Proof Page
I want to buy a hedge trimmer butI can not get past the age proof page as I do not have a credit card. How can I get past this page?
Wrong address on eBay authentication
So I brought some trainers of someone on eBay but didn’t realise till she sent them to authenticaian that the address some how went to an old address? So is there anyway to change it because I know long have access to that adddress my PayPal and eBay...
Resolved! Unable to revise on my mobile
Hi, I have just ried to revise an item I'm selling on my mobile and keep getting the message " Complete your listing on a web browser to apply your business policies"..Resume listing from web browser. (in blue). I have never had this problem before t...
Selling
I sold a new sealed iphone and the buyer returned. Took 4 days before delivery. But I didn't get anything back. When i contacted royal mail, I was told it was wrong address it got delivered to far from me but the same city. I just got scammed, and th...
Why my account is restrictions and payment holds
Dear eBay Support, I am writing to ask why my account has been restricted and why my payouts are currently on hold. Please provide me with a clear reason for this action. If there are any specific documents, steps, or information you need from my sid...
Pair of trainers
I want to make an offer on a pair of trainers but can't as every time I do try it keeps coming up there's a technical problem.
ebikesbest mile hil1 1 wrong bateries nofing hekt no nbay gays
Pan Zero reakcji baterii zamiast 36V do 4V i nic 10 kilometrów i akumulatora do ładowania, pamiętaj, że to są nooby którzy nie ma się z kim skontaktować, aby kupić baterię wielkiego kopru
Feedback
How do I retract bad feedback when the item has been replaced?
sent with Evri on 2nd April but not delivered yet.
I used Simple Delivery recently and sent 3 orders on 2nd April. One of the buyers contacted me today saying it had not been delivered. I checked the tracking and it said it had been picked up so it's not even out for delivery. What a farce this is. I...
free to sell and been charged
why am I been charged when all promotions stated free to sell items on ebaynow im been threatened with recovery agents
Tracking not updating when order is delivered?
An order I sent via Evri (simple delivery) has not updated on the tracking since 07/04. My buyer confirmed via message to me on 10/04 that her item had arrived and everything was fine. How do I get paid for my item when the tracking is not updating b...
Resolved! Sent a parcel without not using simple delivery. Will I get my money?
Basically the simply delivery weight was too low so I just went to the post office and paid more and wrote the address out by hand. I intended to void the postage label but it claims I can't cancel the label and has generate me a label I'll not use, ...
Seller not responding
Hi,I bought a set of roof bars for my car last year and I've used them once which went fairly straight forward - I had some issues with the quality. I have come to use them again and one of the bars just won't work. I'm a pretty handy guy but I could...
Contacting eBay direct
I need a contact number for calling and speaking to eBay, I had a buyer that didn’t contact or show up after winning my item and eBay are trying to charge me for listing, also I have tried several times to pay the fees and it will not take a payment ...
Ordered item from Japanese seller, shipped with FedEx but now asked for a Commercial Invoice?
Hello, A couple of days ago, I bought an item from a Japanese seller (I am based in Netherlands).The seller shipped it with FedEx, and provided me with a parcel tracking number. I'm able to track the parcel. However, today, I was emailed by FedEx Net...
Resolved! Jersey & Guernsey should Not be part of UK postage and be listed as International.
I've had days when a item sells it comes from a buyer that wants it delivered in Jersey or Guernsey and they have custom clearance conditions over there areas eventhough they are part of UK. However the reason why I believe they should be listed as i...
Item shipped but payment not recieved
Hello everyone,I'm new to selling in ebay. I listed an item (camera). A buyer contacted and accepted my product. in ebay website and app its showing "awaiting for payment" . but i received a mail from ebay as buyer paid the money and ship the item so...
seller not responding
The seller has not responded to either a refund or a collection address
Refunded for item received not sure what to do
Ebay sent message to say my order is being refunded and the item has been removed, I've since received item so I thought its only fair to let eBay know so they can reimburse the seller
Ebay Postage Labels Not Used. Will I be refunded?
Due to the new system of easy postage I have accidentally purchased multiple labels that I have not used. Will I be automatically refunded for these?
No longer a registered user
what happen with no longer a registered user as im reluctant to return item that i need a refund on
Sales report for the last twelve months
I am trying to get my sales report for the last twelve months for my tax return but I only seem able to get the last 3 months can anybody help
ebay constantly stealing from me, and probably you guys too
everytime i run an ad campaign i get charged 2x the amount i have allowed. but i also do not get the promoton the other half of that money would get me. i would be more accepting if they went over budget and i still got the promotion the stolen money...
Faulty rear wiper motor
So I wanted to return my wiper motor that I bought a few months ago for my car ,it started playing up few weeks after I installed it and messeged the seller which has taken a few weeks to which I felt it was a scam so didn’t know what to do and now i...
Ebay international shipping
Ebay international shipping Ive recently purchased a number of items from usa to UK however the latest one has been delayed due to import vat and handling fees £65None of the other same items had this happen or was I made to pay and I port fees can a...
Ad fees
I want £20 back from the ad fee as I was told it was FREE to sell on Ebay yet I've just had £20 come out of my funds which I got for selling an item. Overall I had £40 taken from my earnings which is ridiculous
selling fees
i recently sold a lawnmower the buyer offered £140.00 which i accepted i only received £133 .98 I thought selling was free.
Evri
Looking for help with an Evri collection.I've sold something on ebay and printed out an Evri label, but they don't have a drop off point on the Isle of Wight where I live.Driving me insane on their app and website trying to book a collection as I alr...
The quality is too poor. It needs to be returned.
I bought it but only used twice. I haven't even used up a box of photo paper and it broke down. And the battery was charged for the first time.Now, following the repair method suggested by the seller, the lens can no longer be retracted.
Scam or genuine mistake
I received a returned item yesterday which I was expecting but today received another parcel with the same details on but containing a different item. I contacted the buyer and they have asked me to send the parcel if they pay for postage. If they pr...
selling undelivered parcels
I tapped in the words evri parcels into the ebay search box and came across a seller selling ,Evri ,ebay and Amazon returns .No real description of what you would be buying if you bid or bought something ,Ebay shouldn't allow this it is like bidding ...
Unable to enter price on my listing
I am trying to list an item for sale using the buy it now function. It is not allowing me to enter a price.
My cars registration problem
Hello anyone,Can someone please tell me why, when I add my cars registration number to the My garage section, that it comes up with completely the wrong car, and yes, I am entering my registration correctly. It is a problem when the seller asks for m...
Baffled by the new Simple Delivery service prices
How do I adjust the prices of what will be the postal options when Simple Delivery becomes standard on 15 April? Currently when I'm selling I just switch to the 'advanced' postage option and state the price of posting but the default Simple Delivery ...
what do I do with a item which isn't the one ordered? the seller of the item ordered says it wasn't
I have received a skirt which isn't the one ordered.The seller says it is not the one they sent and postage labels must have neen wrongly applied. What do I do ? Don't know whose it is and I don't want it as it's no use to me.
Ebay closed case I didn't get parcel
I bought gold cross but then left country, told seller post it near time when im back in UK. Parcel was posted but I didn't fly home that date I stayed on a further week. RM signed for parcel it wasn't even my signature, I contacted RM but still wait...
