I have paid for an item that is collection only. However the seller is not responding to my messages

[swainy_boy]

it’s been over a week since I paid for the item and the seller isn’t replying to any messages. I have tried to cancel the order but eBay have declined.  How can I get my money back?

[tressygirl]

You should be able to receive a refund for item not received after 7 full days have passed after purchase.

Do not cancel only a seller can cancel an order,   just proceed this way:

Then,  if the seller is not being helpful,  go right of the item purchased,  and from More Actions select....  I Have Not Received My Item.

If you are not fully refunded within 3 days,  you must escalate the case on day 4 or within 30 days from opening the case,  and eBay will step in and force the refund.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@swainy_boy