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The place for eBay buyers and sellers to ask Community Mentors questions about buying and selling on eBay.
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Forum Posts

Agent to call not available

Ebay have sent me a request to refund because buyer doesn’t like item.That’s fine my listing says no returns but ebay recommends I do.Im not going to.Buyer contacted me previously asking me to refund because customs won’t let item through because of ...

Contact Ebay

Hey Everyone,I have had this account for an year now. Got good feedbacks and delivered best to needs. In between I had a few defects due to unseen circumstances related to Medical. I cleared them with eBay. Now it's been over 4 months and I still can...

Payments on hold

So I've sold a card and I am still waiting for my pay since last week but its been on hold since my account was restricted, but once I contacted an agent and they said they would guarantee that they will finish in the verification in 3 days time it's...

Selling fees ?

I have had a message saying i owe £7.99 sellers fee....i have never sold anything on e-bay, i have listed 1 item for the 1st time last week that never sold, so i deleted it. Won't let me messaged them to explain & the chat-bot is an idiot, that can,t...

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Cancelling an order

Sold an item today which has not been paid for. Buyer has now asked to complete outside eBay I’ve said no and is now asking for extra videos of the item because he’s realised I don’t accept returns. I feel I’m being messed around am I within my right...

EBay have changed my listing

EBay have changed my listing to their terrible postage system which I was warned about. I’ll change them all back. However I have had an offer today on a book that I don’t even own. EBay have changed the photograph on the item I have for sale for a c...

Seat belts

I have been sold seat belts that do not fit a landrover and I'm having trouble returning. They keep offering a percentage off and telling me to sell them on to some else this has been going on for weeks what should I do. How do I contact PayPal direc...

Niusance

Every time I log onto ebay I get a notice asking me to download their app onto my phone. I dont want the app on my phone, I use a computer. Is there any way that I can stop getting this message eveytime I log on.

EBAY policy changes

At the moment I feel that EBAY are changing their policies like Trump changes tariffs. So difficult to keep up with . Simple Delivery is a nightmare as EBAY allocate their idea of what postage should be which can be removed from reality. EBAY Decides...

Feedback number changed to k?

How long has the feedback number alongside the buyers name in search become k? ie 2k...4.8k etc.oneblankcard 100% positive (4.8K) I think people have been chewing the lead in their pencil for too long and it has addled their brain. LEAVE THINGS ALONE...

Auction £0.09 buy it now 99p?

I can't understand why I can't list an item for less than 99p - buy it now, but I can have an auction starting at £0.09.That's for both private and business sellers.So if there is just one bidder at £0.09 - he's won the item , why can't you list an i...

Ordered and paid then purchace disappeared

I made an order on Ebay 21/07/2025 and paid for it. Received an email confirmation for Ebay showing my order number. When I click on tracking info I get an error. Went to check my my purchase and to my shock it's not even there. So I paid for an orde...

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Getting paid for items i have sold

Is anyone else having to wait 8-9 days before ebay decide to pay you what is owed. They have changed the posting policy and use evri now who are taking 6- 7 days to deliver an item? I posted items up to 10 days ago and still haven't been paid by Ebay...

Parcel Lost by Evri

Hi Evri has lost a parcel I sent through them (buyer chose the courier) but they are saying I can’t place the claim with them because I bought the label through eBay simple delivery so they need to open the claim. Will eBay actually open a claim caus...

Payments on hold

I got a message from e bay telling me my payment s are on hold until I authenticate with photographic proof who I am. Iv done this twice but it’s still asking me to do it again

Refund

Please can anyone help.I bought an ebike in January of this year ,I was told it would arrive at the end of February. In April we received a child's fold up bike ,nothing like we ordered. The seller arranged pick up and I have proof of collection. The...

Sold item not showing in my account

I sold some dishes which were heavier than the label priced. I purchased a new label, changed the tracking number but this order isn’t showing up in my pending payment . is there anything I can do ? And can I claim the money back for the label which ...

want a refund

brought tim ford sun glasses for £99 when arrived they are fakes asked for refund seller said are terms state no returns another lie , just checked feedback lots of others say the same fakes what do i do ?

A return

I need to return some curtains that I purchased. Because they are different sizes I am being charged 3 times for postage although it is one package. Can anyone tell me how to sort it

Authent

Hi I recently listed a Chloe bag for sale but hasn’t showed an authentication badge. Can you please check my listing and see what I have done wrong to fix this please.

Account closed by e bay but cant tell me why ?

Ive had my accounts over the years permanently suspended yet i have no idea why and they say they arent allowed to tell me .ive done 100% nothing illegal or wrong so why cant they tell me why ? Ive been stitched up somehow now permanently banned off ...

Withdrawing an Ebay balance

Hi, I have reopened my private account recently. Ebay tells me to check on payments on Seller Hub which shows I have a balance of £4.74. However, I have looked everywhere and cannot find an option to withdraw this amount back to my bank account. I am...

get a call back?

i recently had to update something on my eBay account and i was able to get them to call me to sort it out , i need to do this again but seem to just be offered the chat option can someone remind me how to get eBay to call me thanks

Sorting my stock

HiI see I can no longer sort my stock by item number (oldest to newest) am I missing something as I want to cull old listings as I put new ones on Any help appreciated Thanks

Dc cable

I have ordered two dc cable from tge seller but I recived a defective item from them that is not even match with the picture on the list

poor packaging

i have just received two electronic pro-audio items from a seller who sent via a 5 day courier. I was expecting them to arrived boxed and cushioned someway inside. Instead they turned up with maybe 2-3 layers of the thin type bubble wrap and brown pa...

Unsure if scammer

I just want a clarification, if eBay sends out a email with a gmail account? I’m the talks with a buyer, who made an account yesterday 24 July 2025, with one name and then sends me a picture of a email with another name , and then we’re talking from ...

Postage lable

Hi I have listed an item on eBay and I stated that I will be sending the item 2nd class Royal Mail. But know eBay have sent me a yodel label that nearly costs more than the parcel how do I go about changing the lable?

Problem on Postage options

I am trying to list items using my own postage stamps, I cannot get past the latest local delivery option.Is this a deliberate attempt? I wanted to list a £2 item and Ebay want to charge £2.94 for delivery

Resolved! In person pick up

Hi there. I have found a buyer for my item, but the item is too heavy and fragile to be sent by post. I also want to give the buyer the chance to try it out before paying via eBay ( it's a music instrument ).How can I pass on my address or phone numb...

Report seller tab….. add a new category

So fed up with seeing sellers clearly avoiding fees by lying and saying they are private sellers. Why isnt there a tab where you can report a private seller for trading as a business?? You could then upload proof ie. The source at auction houses wher...

Open a closed case

I've returned an item to China and it is still in transit but Ebay have closed the case, I haven't been refunded as the item hasn't been delivered to the seller yet, how do I reopen the case?

Postage

Hi I have sent an item outside of the set up simple delivery system as it was cheaper how do mark item as despatched? It’s indicated that I am past my posting date and in fact has probably been delivered?!! Thanks

Postage label / QR code

After over 20 years with eBay I’m considering closing my account due to frustration. Recently I have sold items, more or less been forced to use the eBay postage system and then when trying to print or get a QR code merely get the repeated message “T...

Refund

I received a message on the 21st of July saying my refund has been sent but I've not received it.

Please help

Sold an iPhone as spares and repairs now they have taken it apart and are asking for a refund?? Can they do this?? It was sold as spares and repairs with full pictures I don’t know what they have done to the parts inside now etc?

Verifying a debit card

Hi, I have recently experienced a problem paying for items using my preferred method, which is my debit card. After 15 years of using this method successfully, every time i try to check out i get the message " unable to verify card, try another payme...

payment card

i'm due a refund however card i used has been cloned and had to get it cancelled what happens to refund as it was paid using this

Have not received replacement

Earlier this month I ordered a costume and when it arrived it was a lot smaller than expected. I contacted the seller asking if I could exchange for a larger size. I explained that the item had not even been tried on and I could send it back so they ...

Upload template - Return policy error

Hi everyone, Hoping for help - tried Customer Services, but they can't help. I have had a few problems using the tool, in fairness, a lot is down to user error, haven't used the template for ages .. anyways ... I am now stuck with fault reports acros...

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The Nighmare which is Simple ( anything but) Delivery when it comes to Combined Shipping

The Nighmare which is Simple ( anything but) Delivery when it comes to Combined Shipping.A buyer wanted 3 items from me, all together would have gone nicely in one 100gm package. BUT NO Simple Delivery does not allow this, instead 3 packages, 3 label...

Got a Parcel refund for item I want to return

I got the item a motherboard did not come in original box as in picture in shoe box with broken io no WiFi and bent pins clearly no where near as new oped a case with eBay got a parcel refund of half my money back I keep the broken motherboard and th...

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Refund request query

Hello, advise please. I brought a Samsung charger off a seller end of Feb. Iv come to use it yesterday and it doesn't work. Iv taken it to an IT Technician at Fix It and they've agreed, it's faulty. Iv messaged the seller twice no reply. Tried to ope...

Counterfeit dyson

Bought Dyson Hairdryer after sending to Dyson for a small repair they have confirmed it’s fake and have confiscated. I raised a dispute and EBay have sent a strange decision saying they haven’t violated any policy by allowing this how do I appeal I w...

Counterfeit batteries for drone

Bought two batteries for my DJI drone last month. Hadn't tried them until yesterday when my controller said "Not DJI Battery" for each battery tried. Contacted seller. They suggested I start a return, so I did. Then they closed the return and I canno...

Feedback Abuse

I replied to a buyers neutral feedback after failing to get CS to remove it. My Reply was truthful and professional. The buyer then proceeded to write a 'follow-up' (Didn't even know that was possible!) where they accused me of being a liar. This is ...

Resolved! please help figure this out: balance different to what i earned

i sold an item for £7.25 it’s been delivered but my balance is only £5.70?? why has ebay taken the postage off of me when the buyer paid it. i went onto the breakdown section and overall the buyer paid £9.81 ( £1.01 B.P.F and £1.55 for postage ) whic...

Return item after 30 days to buyer

Hi everyone, I buyer wanted to return an item bought on 15 June , he requested full refund on 23 July. I spoke with an eBay agent and they said the return policy says clearly 30 days. just the mention when I sold the item , it was brand new with tags...

No collection code given when item collected

I sold a item and the buyer came to collect when I was at work so my daughter gave him the item and asked for the collection code, the buyer said he didn’t have it to hand and would send it on, despite all the messages he is not responding, does anyo...

Return faulty item after 30 days

Hi. I hope you can help. I bought an electrical item (a vehicle jump starter) and for obvious reasons, haven't needed to use it. I did however need it last week, which is when I learnt that it doesn't work! As it's been about four months since the pu...

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Return to China

I ordered an item which is faulty and want to return. I assumed item was coming from London UK seller as I always try to make sure my purchases are UK only. Seller has requested I post item at my expense back to China. I would consider posting within...

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Evri and what's not covered....

An FYI for all Evri users. It may seem cheap BUT it's wise to see what they don't cover for compensation! Check out the page yes a whole page of what's not covered. And then there's the completely prohibited list! I can understand some on this list b...

Refund and return

I bought a pedestal fan but came with broken parts . Almost every part of the fan is damaged and I applied for a return and refund but there is no reply from the seller and no help from ebay. They are asking me to wait and I don't know how long do I ...

Going down this road again....

Right, I did post regarding this seller fee not allowing me to pay. I tried contacting ebay yesterday, but nobody available. So today, after receiving a threatening message from ebay and restricting my account for NOT paying the payment they won't ac...

Custom templates

Just been listing items for sale and at the end of my descriptions I always add my custom templates. Although the cursor is at the end of my description, my custom templates appear at the start of the description . Cannot understand why this is sudde...

QR postage code expired

Due to circumstances I could get to my Mum's house to post a item I was selling on her behalf, now I'm ready to post it I find the simple postage QR code has expired

Resolved! Forced to use eBay simple delivery

Hello,I am looking for some help. I am trying to list an office chair for sale, and i can ship it, but eBay forcing me to use Evri and Royal Mail but the boxes are too large so i how can i use DPD like before? Many thanks

Faulty item 5 weeks after delivery…

Hello. I recently bought an item (watch strap) which after 5 weeks was no longer fit for purpose / faulty. I’d lost faith in the product so asked the seller for a refund. He refused. The seller did initially offer a replacement if I paid postage agai...

Negative feedback received

Hello I am having a issue with the negative feedback by the buyer he said " item not delivered yet" second day item was delivered. I approach ebay but they didnt remove the feedback . I asked the buyer he still angry not close the case .But item not ...

Buyer claims not received.

Hello I posted a brooch which the buyer bid to a fairly low price of £10 and I posted it just second class mail. The buyer quite quickly said not received and I told her to give it a couple of days . Since then I have sent 5 emails asking her to conf...

Not been paid

 this is ridiculous I sold my item on the 17 they have received my item and I still haven’t got my money , sort this out eBay , I have pulled all my listings

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Refunded Buyer. Buyer has not returned items

Buyer complained to eBay that goods were not as described. I wanted more evidence but the buyer didn’t respond. EBay found in favour of the buyer and refunded the buyer in full. EBay conclude that the case is over, so won’t reply to my complaints. Th...

account issue

I believe there may be an issue with my account. I’m currently unable to send messages to sellers. Could you please help me check and resolve this?

Faulty Battery

Bought a cordless chainsaw with two batteries but one of the batteries is dead. Saw works fine with other battery. Seller is asking me for a video of faulty battery but can't load video as too large. ? Is there a way of loading videos can only seem t...

Combine invoice

I’m trying to combine invoices for several items. Followed EBay’s instructions to select items, but no option for combining invoice comes up! Are my items nit eligible? How can I change this, my buyer wants to pull out otherwise.

Custom charges

I have had to pay customs charges for a delivery from Germany. e bay please highlight when items will require uk buyer to pay customs.

return link doesnt work

HiI bought an item and then requested to return the return link was sent but everytime I click on it says sorry there was an error it is you not us.I dont seem to be able to get hold of anyone and just keep going round in circles

Ebay over charging

Ebay is over charging, i won an item for £208 there is no extra charges or postage, i have spoken to the seller and they agree it's £208 owed, but Ebay keeps asking for £220, that was my maximum bid not my winning bid.Is Ebay ripping customers off.

Money stolen by EBay

In a recent disagreement with a buyer and a refund request being approved by me, the buyer said he couldn’t use the label eBay provided, eBay then instructed me to contact the seller within 4 days or he would be refunded. I sent him messages with no ...

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Making a second chance offer

I have cancelled an order as buyer did not pay and no contact. Want to make a second chance offer to second highest bidder. Cannot find the way to do it even following all the help advice.

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Return Label

The seller sold me a fake Samsung s24 ultra, he created a return label that I can not use since I do not have royal mail in my country. I have requested if I can send it private using DHL but he has not been responding and now the deadline given by e...

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Selling clothes fees

I just sold an item of clothing for £50 with no addition listing fees. however I only received £41 to withdraw. I thought eBay didn’t take a cut when selling clothes? can anyone please explain how it works? thanks

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Listing wrongfully removed !

If a listing that looked like ivory but it was in fact a new hand made resin item and this is guaranteed factual was removed what can be done ? If an appeal for the removal was made but eBay said they stand by their decision because ivory is not allo...

Seller sold me a fake watch

I recently ordered a tissot watch but when it arrived it was a fake with automatic on the dial but powered by a quartz movement the seller won't refund me and opened a case saying when I returned the item it was scratched and had missing links no men...

advice

I have a uk account but spend most my time in thailand if I buy a product from a international buyer is it possible to have it delivered here instead of the uk

Buyers premium

HELLO ALL, BEEN A BUYER FOR MANY YEARS. I REALLY DISLIKE THIS BUYERS PREMIUM ADDED TO MY BILL. HOW DO I STOP IT. IF I CANT STOP IT I AM LOOKING AT USING ANOTHER FORUM TO PURCHASE MY ITEMS. SURELY EBAY REALISE THE NEGATIVE IMPACT THIS IS HAVING. MANY ...

Listing variations

So...some of my listings have variations.Usually a buyer selects from a drop down menu.The other day I noticed that instead of a drop down menu I have a selection of 'tiles'(photos) travelling left to right instead of a drop down menu (Top to Bottom)...

No consequences for the Seller?

Last Friday I saw an item I'd been looking for some time, and at a price (£200) I thought was in line with others recently sold. It had a Buy It Now option, which I used. On Saturday morning, the seller messaged me to ask why I'd chosen the Royal Mai...

Simple Delivery Items Under £10

Does anyone please know if the under £10 rule for opting out means listings under £10 with classic postage will stay as they are on the changeover date of 6th August, or are they going to switch it to SD making everyone go into their listings to swit...

Shipping

Hi so I sold my first item on ebay. Unfortunately the label maker for shipping was not working and as I was going to the post office anyway I thought it would be easier to just drop it in. I used special delivery signed. The problem is as it was not ...

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Bicycle postage

There are hundreds of cycles on eBay but I cannot find a single option to post a cycle. No weight size costs etc. can anyone help? Please.

Postage rates

Hi, I am selling low cost items and wish to use Standard Royal Mail service but the only option I can see is "Simple Delivery" which is prohibitively expensive. How do I turn this option off and activate Standard Royal Mail?

Wrong return address

So. I have just came back from the post office sending an order to someone. I noticed that the return address for me is wrong. It’s an address I’ve not lived in for 15 years. I have looked through all my contact details and don’t even have that addre...

Verification

Hi, I created an account, I’ve sold a number of items (they’ve been delivered) however now my account is on hold until I complete outstanding ‘issues’. All I can see is that my account needs verifying, however I uploaded my ID two weeks ago and it’s ...

Only part of my order arrived but I cannot seem to get in contact with an agent.

Only part of my order arrived but I cannot seem to get in contact with an agent, only the virtual assistant who is not helpful.I ordered 2 x small containers from a seller on e-bay. One of the items was not in the package when I opened it. I left pos...

UV fly zapper.

Hello can anyone advise on my next step please. Bought a brand new fly zapper with two 10 watt UV bulbs from a business on Ebay.Fast-forward 6 weeks and both bulbs died within an hour of each other. Worked fine until then. Seller says there's nothing...

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Trainers and Simple Delivery.

Just tried to list a pair of trainers for my wife, selected the trainers category and I get "Simple Delivery is unavailable for this item" I changed the category to Comfort Shoes and Simple Delivery is now available.The trainers are nothing special a...

item not fit for purpose

i bought some power tool batteries and they have only lasted around four re-charges and are now totally dead, on the listing it says there is a five year warranty on them, i have messaged the seller twice with no answer, what do i do next ? thanks, H...

Ebay accepting payments for fees.

I seen to be encountering problems with Ebay accepting payments for it's fees. I have had this before, and it ended up having to got through head office legal to resolve. Foolishly, I had forgotten and used Ebay again to sell. I usually only buy or I...

Postage

Simple Delivery Postage does not cover the cost of packing and postage. I recently sold a broken gold ring for 90 pounds ebay postage was 2.72. Postage Royal Mail 24 hour tracked and packing with compensation up to £150.00 cost me £4.00

No consequences for eBay supplier selling misdescribed, fake, faulty goods if they last 30 days!

One of the great failings of eBay is the lack of the ability for customers to provide real feedback that can inform buying decisions. As a longstanding eBay member, who has always positively encouraged folk to use eBay, my recent experience is causin...

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creality ender 3D pro

i got the creality ender 3 pro and could you tell me what motherboard i have like is it a 32bit or 64bit could you tell me where i can get the disk for it so i can load it in my computer and could you tell me in it series or just 3D pro

Bought item but didnt pick up

I bought item , it was delivered to local shop, i was sick and missed deadline to pick it up so it went back and seller received it last week, and has no clue what to do.i contacted support but no answer. Chat online is just nonsense AI and no more a...

Resolved! Ebay NOT processing refunds!

I recently cancelled an order and I received an official acknowledgement from eBay stating I had been refunded. Fast forward seven working days and I still have not received my refund! Anyone experiencing this issue?

Returns and refunds - Please help

I don’t sell much on eBay but this is the first time I’ve had to deal with a return so any advice any experienced sellers can give would be greatly appreciated. I sold a brand new pair of trainers on eBay, when the buyer received them they requested ...

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Postage label

I actually dont have that parcel with me I'm gonna get it delivered straight to the buyer so I actually don't need that postal label so is there any way that I cannot pay the extra money for it please

Returns -

I needed to return 2 items to a seller who agreed they could be sent in one parcel, as they were sent to me. However, in order to instigate a return I had to opt for postage labels for each one. I only used one label so don't want to be charged for b...

£6.40 fee out of nowhere?

FIXED - PLEASE IGNORE Hope someone can help! I just received an email from eBay (authentic, I've checked), that says I'm going to be charged a fee of £6.40 to my account - but I haven't bought or sold anything at all recently. I have items listed but...

Fee

I have just sold an item and my earnings state I have earned £25 from the sale - yet in my funds available it says £22.30 no explanation why any ideas !

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AndyLorraine

hi can anyone tell me where to put the SKU number? The custom label number? It used to be the last one in item specifics but since they changed their app I can’t find it when I’m creating a new listing even when I do it on my laptop can anyone help

I can't accept Seller sent offer

the seller sent me an offer but when i press review offer it just takes me to the listing and I cant accept the offer. This might be because i sent offers myself to the seller and they where auto declined but i dont see why that would effect it.

Mix up with delivery status.

Hi, I sent two parcels taped together, using one label. The items have now both turned up, but as only one delivery label was used it's showing one as awaiting delivery. How can I let e-bay know that both items have been delivered?. Or does the buyer...

Fees

I sold an itemon eBay via promoted listing.. buyer did not come to collect and eBay have refunded the buyer but charging me £28.98 fee for the item which eventually did not sell and i never got a penny . How can i be charged for an itemthat did not a...

GIA jewellery authentication failed

My diamond tennis bracelet was refused GIA authenticity ( it was made in Dubai & comes with a different authenticity cert). The expert has said the item is otherwise perfect (quality/clarity etc), except for missing the GIA cert. My buyer is still ke...

Seller posted to wrong address

An EBay seller sold me a vacuum cleaner and posted it to the wrong address, as it didn’t arrive I contacted him and he said sorry I will send another I gave home the correct address and postcode, strangely this one didn’t arrive either. Now E Bay say...

SD Evri

Anyone received a refund on unused SD labels?Seems only the mentors and agents are stating that you do. They are providing a link but is a waste of time as nothing is actioned.I can understand ebay wanting to make money from sales as they are not a c...

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Postage

Hello, I’ve been away from eBay for a while and finding it an absolute mine field to add postage on my listing? The item is due to go live tonight and all I want to add is Royal Mail signed for with a price. Where am I going wrong? Many thanks

Post costs

Hi everyone. How you doing? Please could someone help me with this? If I include postage in the price for an item I am selling when it sells am I free to get the label where I like? I am trying to check that E Bay do not take what they think the post...

Posting to a third party

A buyer wants me to send the item to a third party and not include anything to do with eBay ( invoices postage labels etc ).I'm not happy doing this as it could get complicated if the item is lost or damaged in transit.Surely the buyer should check t...

delivery tracking not working threw ebay

hi people can anyone help, iv sold and posted a item using Parcelforce 48 tracked and its been delivered as i can see using the tracking but eBay hasn't registered the delivery and payment is still pending, can anyone tell me where to sort this as i ...

OVERALL TRAFFIC DASHBOARD

Hi all, is everyone having problems when trying to utilise the seller traffic dashboard. Over the last three days there has been no recorded activity, I use this tool to monitor overall activity, and if the activity is organic or promoted. I have als...