Defective Phone Purchase

[bert.e]

I purchased a Google 8 Pro phone in May this year. The returns window was 27th June. I contacted the seller on this day indicating that the phone kept freezing, and rebooting... that I had done factory resets, restricted which apps were working, and yet it was still crashing. The seller did not respond. I left what I thought was a fair amount of time for them to respond, and send a follow up on 13th August. The seller responded but only advised I contact Google repairs... I'd already checked that, and the phone is not under UK warranty as the EMEI number was not covered - the phone had been imported. I want a refund, as I have no use for a phone that crashes 3 times a day... so I'm back on my old phone. What are my next steps to get a refund here?

[**peaseblossom**]

Its too late to do anything via ebay.  Contact your payment provider and ask about a refund or chargeback.

[papso22]

You had 30 days from the delivery date to open a case through ebay, once that passes they can't help you. 

[jckl1957]

You state in your post ... 'the returns window was 27th June.'

So, there is nothing you can do through Ebay because you didn't open a return request in time.

Generally, your payment provider will give 120 days to start a chargeback.  If there is time, go to your bank for a chargeback.