on
15-08-2025
11:29 AM
- last edited on
15-08-2025
11:33 AM
by
kh-adrian
HI IM REQUESTING A CALL TO DO WITH A PARCEL THAT ARIVED IT WAS THROWN IN MY BACK GARDEN AND I WAS HOME AT THE TIME SO I CONFRONTED THE DRIVER WHO SAID HES ALWAYS CAREFULL BUT THE DAMAGE TO THE BOX IS A DISGRACE AND THE ITEM INSIDE IS RUINED THE BOX WHICH IS NO GOOD AS I PURCHACED IT AS A COLLECTABLE IVE GOT IN CONTACT WITH THE SELLER TO ASK IF IT WAS LIKE THIS WHEN IT WAS SENT AND THEY SAID THEY ARE SHOCKED AT THE STATE OF IT .. I ASKED THE DRIVER FOR A CONTACT NUMBER TO HIS COMPANY TO WHICH HE SAID I NEED TO CONTACT EBAY IM SO UPSET AS IM A VERY GOOD CUSTOMER ON EBAY HAVE BEEN FOR YEARS IVE ALSO TRIED CONTACTING THE COURIOR BUT ITS A ALTERNATED SERVICE AND IVE TRIED IN THE PAST AND THEY DONT GET BACK TO YOU CAN YOU PLEASE HELP MY SITUATION THANKS. PLEASE CAN YOU CALL ME
Solved! Go to Solution.
15-08-2025 11:33 AM - edited 15-08-2025 11:34 AM
No need to contact ebay just start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "arrived damaged" and if necessary escalate it to eBay after 3 complete working days.
15-08-2025 11:33 AM - edited 15-08-2025 11:34 AM
No need to contact ebay just start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "arrived damaged" and if necessary escalate it to eBay after 3 complete working days.
15-08-2025 11:42 AM
IM KEEPING THE ITEM BECAUSE ITS A RARE FIGURE BUT ITS NOT IN THE CONDITION I WANTED IT
15-08-2025 11:48 AM - edited 15-08-2025 11:52 AM
eBay won't help unless you want to return it for a refund. You can ask the seller for a partial refund and it's up to them to claim from Evri.