Getting paid after posting a collection only iyem

Hi, I listed an item as collection only (large print) and this was purchased. The buyer asked if I would send it and agreed to pay all the costs (which they have). 
They received the print yesterday and are totally satisfied, but because they didn’t collect I can’t enter a code to get the funds released. 
I am totally confident that they aren’t pulling a fast one!

All messages have been through the eBay app. 
Any idea how I can mark this as dispatched/received and get paid?

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Getting paid after posting a collection only iyem

If it was listed for collection the buyer should have received the collection code.   If they send that you can enter it now.  

 

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Getting paid after posting a collection only iyem

If it was listed for collection the buyer should have received the collection code.   If they send that you can enter it now.  

 

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