Payouts do not correspond to orders

[rsprintltd]

The amount sent to me from an order(s) as a payout does not always match the order total minus fees and postage amount, I have some that are very random amounts. Is there a way of corresponding orders to payouts at all or a way of working it out? Thank you 

[jckl1957]

On each sale, if you go to orders and click 'order details' from the dropdown menu, you get a detailed breakdown - see below.  Sometimes, the postage charge for ITEM B will be taken out of the amount your buyer paid for ITEM A so that can make the figures look odd.

[rsprintltd]

Thanks so much for your reply! I don't think it is that - it's like I have had a payout for 2 different orders in the same payout (I can only tell this from the date it was sent out), but the amounts don't add up correctly? Very confused? 

[john1297576]

If you look in PAYMENTS ALL TRANSACTIONS, everything is shown, just like a bank statement.

Looking at it you can see that figures will match up.

[rsprintltd]

Thank you very much, I have just found that page and I think I should be able to work it out now. Thank you!