Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Will ebay reimburse me for an item that I sold that was damaged in transit?
I am a private seller, I sent an item that has been damaged during transit. I had an email today from ebay saying that items are covered for damage in transit, what is the correct procedure to be able to claim this back please?
Resolved! Faulty Ceiling Light
Please can someone advise. I bought a ceiling light which is faulty. It has 4 settings and only 3 of them work. My problem is that it only became clear that this one setting was not working after 3 electricians put it up on the ceiling for £300! It i...
Item no longer needed
I bought an item for a car i bought but the car was still under warranty now the company i got the car from have taken it back i no longer need the part i bought for it, the seller does not accept returns, but this part was £500 and i dont have a the...
Buyer ignoring requests to return refunded item.
I sold an item to a buyer, they decided after a week or so it was "not as described" despite it clearly being described and condition shown in photos. eBay of course were no help and insisted I refund the buyer. After a week or so of getting no respo...
Refund not going through
I’m trying to refund a return and keep getting an error message asking to add a payment method but I have checked my profile and I already have that added. I have done loads of returns and sales and never had this before. I can’t issue this refund !a...
Resolved! EBay automatic refund not consulted - case closed.
EBay issued an automatic refund to a buyer who claimed my item was not as described. The buyer did not contact me and the first I heard was an eBay message saying they had refunded the buyer and the case was closed. I had to contact the buyer to find...
When you press a wrong button on return - no way back
i tried a return option and selected wrong reason. Wanted to then cancel the return and do it again...with the correct reason. Cannot redo the return now. Tried 5 live chats...on one thereAI tells me its too late as did not ask for help for Ebay to s...
Replacement
Customer returned the item for a replacement which was done but eBay keep asking us to refund the buyer and there is no way to select replacement as reason for the return
Custom fee
Item number is :881009826965 seller asked me custom fee which is £50this seller didn’t inform me about this I opened return case but i don’t even have this item because it us still in custom I need to refund my money backkjnd regards
Seller Unresponsive to Returns Request
Hi everyone, I'm hoping someone can help me. I bought a phone from a seller on here a few months ago and it has broken. It came with a one year warrantee so I should still be able to return it. I have the return information which the seller sent me a...
Item bought but items missing from original listing
HiI bought a item on line an Xbox spares or repairs. When I received parcel some of the items in the original listing where missing. I contacted the seller and he said they were in there. Now I've started a return for refund I'm concerned that when I...
Over priced item, charged return post on refund
I bought some aquarium water conditioner thinking it was the 473ml bottle by the price, it arrived it was the 273ml bottle, they'd charged me 16.99 for !! It's £13 odd ....they tried claiming of the price has gone up, so I searched and no other selle...
Refund gone wrong
Hi, I sent some trainers back to a seller in plenty of time for a refund and heard nothing. Since then eBay has said too late for refund. Today the trainers have come back to me from Royal Mail saying the seller never collected the trainers from them...
Faulty product
Pls guys I need help , bought a product from a seller which was faulty , messaged the seller immediately, he said he always for the whole of March to be back first week in April , have messaged him twice already on how to return to the product , only...
just been conned by a seller
i made an offer for £5.50 for a item with s union jack on the advert but later realised it was in China and they have been able to charge me the full £8 and somehow X15 items - which cost me 86.70!!!! *bleep*! and I cant cancel the order as within 2 ...
Subject: Clarification on Return Label Case.
Subject: Clarification on Return Case: Hi all,Can I ask for clarification that I understand correctly?Earlier today, I received a message from the buyer requesting a refund because he refused delivery of his order due to an additional customs fee cha...
Return not received in time
I returned a parcel.to the seller on Tuesday 29/4,via my local Evri shop.The package had to arrive back to seller by today Wednesday 7th May.I have tracked my Evri package,to find it was still at their delivery depot.Can i claim compensation from Evr...
Why is a seller asking for my address to return an item?
I bought an iPhone from a seller who never disclosed that the battery and display were not genuine, and that the phone was under an administrator. I asked to return and he was being very reluctant saying that the battery is genuine, and asking weird ...
Resolved! Disability discrimination
Hello,so I ordered the large item that arrived in awful condition. After rude messages from seller and escalation to eBay finally got a return label. Now despite eBay promises they will ensure collection, seller issued a label only and they expect me...
Seller closed my case after I rejected a part refund
The seller has rejected and closed my case of return. Because he has closed it ‘somehow’ without my consent I can’t appeal or even ask eBay to step in. It’s a lot of money and something that was advertised incorrectly and that I don’t want. What can ...
AI images - will ebay crack down on this & what about "Doesn't match photos" returns?
If Ebay's AI descriptions weren't bad enough, I have noticed recently that some (lazy) sellers are now using AI images instead of taking photos of their items... I cannot see a policy directly relating to this issue, but really hope ebay crack down o...
Refund Amount Query
Please can someone clarify: I sold an item which arrived damaged in transit, so I need to do total refund.How much is total ?Here are the actual figures:sale "earnings" 7.00buyer protect fee 1.00postage 2.45VAT 0.49 Total 10.94 ... amount buyer paid ...
Resolved! Recently bought a copy of pokemon emerald
I bought a copy of pokemon emerald, once it arrived i inspected it and found out it was a counterfeit I was wandering what my next steps should be to try and recieve a refund. Seller claims that he didn't list it as authetic yet listed it for 120$ an...
Powerwasher stopped working on 2nd use
Bought a power washer for £153 winning bid and it's broke on my 2nd use, the seller won't accept the return but it has ebay money back guarentee where do I go with this now to get my money back
Resolved! Returns
Buyers in my recent experience are using " not as described " to get refunds at no cost to themselves. What do i do. I hardly ever received these requests now I'm inundated so much so that my seller rating for items described has gone from 5 to 4 vir...
Laptop not working after 34 days!
I don't know what to do next, I bought an 'as new' laptop for a present for my son that was delivered on the 26th March. It was described as opened but not used, however in the description says barely used, excellent condition. As it was from Ebay, I...
Item not collected
I sold an item and received it back with Royal Mail after a month, claiming no answer and retention exceeded. I have tried sending messages to the buyer, but am not getting any answers. E-bay told me I could be nice and refund the money.I am trying t...
Wrong size item past return date
I bought a bridle for a horse in February. It was advertised as COB sized. The bridle didn’t fit my pony, I just thought it was unlucky. I got the bridle out the other day intending to advertise it to sell it, when I realised it was stamped with PONY...
Resolved! HOW SHOULD I PROCEED WITH THIS RETURN REQUEST
Hello all! Recently sold an iPhone to a buyer and now they are requesting to return it under "change my mind" Private listing of course with a no refunds policy. Item was well documented and detailed pictures shown of the manufacture date and first u...
Wrong return label
Hi i ordered a return label for buyer but my address is incorrect, I can’t see this label anywhere and I can’t void it what should I do?
electric car charger
HelloI bought an electric car charger. When it arrived, it wasn't of the required quality. I asked the seller to return it, but he told me he would give me back part of the money, £36. After using it for two months, the charger cable burned out. Th...
Resolved! Returns postage when goods don't match description
I bought some shoes advertised as size 5, but when they arrived, they turned out to be size 7 (and labelled as size 7). Seller told me to start a return, which has been completed, with most of the money refunded, but I have been charged £3.25 to prod...
Returns
A return has been requested on an item that was posted three weeks ago. And I’ve had payment for the item for two weeks. it’s clearly been used and she wants a refund. But there is no refuse refund option that I can see. not a big eBay user. advice./...
Ebay re- using returns labels so not unique!!
Anyone else fallen to ebay using pre used returns labels which means it goes to the wrong address and they still give customer a refund. Even worse we sent a replacement and they still gave a refund. So down two £75 fleeces and no money and no compen...
Returning an item
My request for returning an item was closed without any resolution. At least I have not been told of any resolutions.
Battery often low on iphones generally
I had an iphone 7 and now I have an iphone SE. both need to be charged more than nice a day. my iphone SE is a few years old, and in the morning it is at 40% and I charged it in the evening. I decided to sell my iphone 6 with a charger for £40.00, th...
Trainer issue
Right so I sold a pair of trainers,like new,worn once,as stated in post,size was stated with pictures,but customer is saying they ain't the size stated,despite pictures taken of size,fit me well who also that size but they want to send them back,can ...
Refund buyer
I refused a refund by mistake and want to rectify it how do I go about refunding the buyer
Return
Purchased item from mechanical parts now I need a refund but purchased as a guest but can’t get a person to speak with have order number
Damaged Item
Hi, I received damaged item and I am unable to get through to the buyer, this item was required for a birthday party and we need to decide whether we should buy another or the seller will send replacement. For the return their page says buyer needs t...
Return request is open. Buyer asked to reship
hi. I am private seller. I have completed the safe delivery of item within promised time. The buyer received a broken item as it is mishandled by the courier. Buyer didn't contact me personally but opened a case of return request.I messaged the buyer...
Returns
I sold a product to a person 2 weeks ago, and they claim that it is not genuine because it smells different. (It is genuine) I would usually accept a return if the product was not used, but as they have used it i won’t be able to sell it again. Meani...
Refund/Return Question.
I am a seller who offered a partial refund that was declined, however an compromise was made.The seller however is unable to cancel the return? What is the next step? I can only offer a full refund or get a return label and he has no option to cancel...
Dodgy seller
Anyone know what I can do if I returned an item for an exchange agreed by the seller that I didn't receive nor been refunded for. Then they conveniently went 'out of the office' for the month that took the purchase outside eBay's Money Back Guarantee...
Return
I bought an item with a specific part no. The item that was sent had a different part no and doesn't fit. The seller has rejected my request for a return and the case is closed. What do I do.
How to get a return slip after I cancelled transaction
Good evening I sold a watch to a buyer the battery was flat so I cancelled transaction she wants a postage tag but can't because I cancelled transaction so she didn't get charged. So I have told her to send the watch back to me what ever the postage ...
False return reason
I recently sold a brand new in box bread maker. The box had been opened but the bread maker was brand new and had never even been pulled out of the box. The buyer has requested a return saying it doesn’t work. Is there any thing I can do to fight thi...
Refused no return address
Hi buyer has refused to recieve the item they bought from me and it's saying it has been returned to me. I realise I didn't write a return address on the parcel so what happens now. I've not been paid, obviously as ebay changes mean we don't get paid...
Return request issues
I sold a dress and have have a return request initiated. I have stated that I do not accept returns. The reason for the return was stated as item doesn’t fit with a message attached to say that the item says 14 but isles like a 10. It is a body con s...
I bought an item. After a week later than due date it hadn't arrived. The seller eventually gave
I bought an item. It still hadn't arrived a week after the due date. Eventually they gave me a refund. I bought another one from somewhere else. Three days later the item turned up. Do I send him the money again even though I don't need it, post it a...
Return while on holiday
A buyer has returned an item but I can’t inspect it as I’m on holiday and won’t be back until after the refund is due. What do I do?
Cancelling after purchase
I had an item for sale on a buy it now, it sold yesterday. I hadn't realised the buyer had paid for the item, I wanted to do cash on collection(I'm new to ebay) I messaged him and his money is pending in my account, I tried to cancel, he then request...
ad fees after refunded item
Do eBay still keep the money for the ad fee general after I refunded the order or do I also get the money back. I'm really confused.
Buyer claims i sent an empty DVD case with no disc inside.
Hi all,i sold a DVD and the buyer is claiming i just sent an empty case with no DVD inside,i asked if the packaging was damaged or looked tampered with and they said no.Every DVD i sell i always put some bubble wrap inside the case so the disc doesn'...
Return label
Seller agreed to a return. The return label was useless, Post Office wouldn’t accept it. Seller emailed me another return label and theItem was returned successfully but on eBay it looks like I haven’t sent it. Still no refund. I can’t ask eBay for h...
contact
Is any real customer service on ebay, not chat bot - it is not working. An email or phone number?
Resolved! Partial refund - Individual seller
Hi, I'm trying to make a partial refund to a buyer for an item they returned. The buyer has opened a return request and returned the item, but the eBay return page is only allows me an option to make a full return. I've read the eBay guidance and fro...
seller has given a false address for the returned faulty item
Hi, I bought an apple smart watch on ebay - it was paired to another phone and the seller refused or was unable to unpair it thus it it didn't work. Ebay agreed the return but now the watch is on its way back to me as the return address is false/ doe...
False return from buyer
I have posted a monitor which was flawless never used and well packed. The buyer has taken few pictures and says the monitor screen is broken. in the picture I could see the monitor was plugged, set up, connected, and beautifully on the dest. Why wou...
Return
Hello, guys , I need help with understanding how I can return huge , heavy orthopaedic mattress, weight about 30-40 kg , size 135x190 cm, I have chosen the parcelforse in UK , but the ebay system is asking to collect the mattress to the post office, ...
Resolved! Mouse poo
Hi , So I bought an item and when it arrived it was covered in mouse poo and urine. The seller said they'd send a replacement so I discarded to item since it was contaminated. The seller never sent the replacement so I've opened a case , thing is the...
refund not being paid
Hi Folks , first time using this forum ans near impossible to contact ebay in a nut shell i purchased a lawnmower last December from a seller who advised it was as new and in all working order I was having my garden landscaped and obviously i did not...
Getting a refund for a fake item when sellers account has been closed by ebay
Last Monday, I purchased a Jellycat plush advertised as a Barnabus Pig. The day after I ordered it, I received an email update from Ebay saying they had closed the sellers account down and to contact them if the item didn't arrive, as it was showing ...
return
can you help me on my return
Resolved! return cost local collection not as described
hi i brought a bike it was discribed as 53cm frame size the bike is a 1957 raleigh they came in 2 sizes21" and 23" 53cm is 2mm off 21" so i assumed ebay only had options for cm or seller at a glance thought it was 53cm when measure frame size which i...
Return Postage
I recently purchased a wheel via ebay the wheel was not as described and i initiated a return. the seller accepted and provided a return postage label. The return postage only covered weights up to 1 kg. The wheel weighed 6 kg and i used a courier at...
Refunds
I need to refund money and the buyer return the item but I haven't received the money yet as its still in my funds but not in my account,do I wait until it's in my account until I refund?
Return address
What happens if the seller gives you an overseas return address ?
Ebay Return Label
The Ebay Return label is inadequate for the size of the return package. The post office will not accept the item as they say it is too large. can ebay provide 1 of 2 labels for the single return or can i send it vai my courier of choise and upload th...
About my refund
Hi my name is ahmed saleh,i just order the tv box from ebay,and i received the box thats doesnt work,i contacted the seller and i told him that the box doesnt work with proof for my tv,and i told him i want my refund and he gave me go ahead to create...
Return Label
Hello everyone,A buyer wants to return an item, I've purchased a return postage from Royal Mail but I am unable to attach the code on the return page. Kindly advise on what to do, please. I have till tomorrow to sort this out otherwise, eBay will iss...
Returning an item collected
A lady collected a 5ft tiffany lamp perfect,shown working,now wants to return it but me to fetch it, i can't, she has opened a case falsely saying defective but she saw it was perfect, i said ok bring it back for a full refund but she wont,now what
un ordered item delivered to me
Hi Folks ,I recently received an item (not a cheap throwaway) that I had not ordered via e-bay.I called e-bay and they could not find the tracking number from the Royal Mail label on their system.It had a RM tracked label with my name and address but...
I feel like there’s a scam going on I keep sell item on eBay and then the customer cancel the order
I feel like there’s a scam going on on eBay. I sell an item on all and the customer cancels the order and I get stung for the 11% eBay fees because it’s a promoted item I give the full refund to the customer. This has happened to me three times now W...
Refund someone with buyers remorse
I am a private seller sold a external hard first the buyer claimed it was faulty ( I advised to format and try again) also a file that corrupted can make downloads difficult until it's identified. Then I'm told it's broken ( offered to replace) then ...
return
hi... i returned a micro sd card that was faulty. printed off the qr code and had it posted via royal mail..claimed it was out for delivery over five days ago but still not delivered.. the seller does not respond so thats pointless..royal mail and eb...
Guest Purchase Refund
Hello there, so I do have an eBay account but accidentally made a purchase without even really realising that I wasn’t signed in. The two items I purchased were described as authentic and real and there were no negative reviews that I could see. Day ...
Returns
Hello, a seller sent me a broken item and I opened a dispute to return it. He sent me a return label, but I did not use it and sent the item with another courier. My question is: What is the chance that he will receive the item and not refund my mone...
Returned used item
Hi, so i have recently received a return on a shaver, the item was brand new sealed in box, buyer has stated they were unhappy with performance and sent it back, the problem is the item has now been unsealed and has obviously been used so i can no lo...
Order Cancellation
Hello,I am new to ebay.I recently sold an item. The buyer sent a cancellation request and payment was made immediately. Me the seller declined the cancellation request initiallyas i had already created the poatage labels.The individual messaged me de...
Refund withouth return
The xd reader i bought is broken and cannot be used. If I return the item, i need pay for the delivery fee by myself. So i request a refund without returning the item.
Business Seller advertising delivery and refund but refusing me these options if I buy
My earlier post was deleted as I had named the seller and the item. I did not realise this is not permitted. I have revised accordingly: I saw an electric fire in an old catalogue but discovered it is no longer available. I then found it on eBay. It ...
Ebay isn’t allowing me to print off a return label, any advice?
Ebay isn’t allowing me to print off a return label, any advice?
Misleading Seller Item Photo
Hi - can you please help me with the following? I recently purchased a lamp in the UK for £9 expecting it to come with a shade as shown on the main image photo but it only came with the main bottom piece. After contacting the supplier, I was told tha...
Returning items
Hi if I return items to seller would there be any risk of them not refunding or replacing the wrong Part ? I have received the return address from eBay message
Return
Hi, I purchased a dress, but the seller provided misleading sizing information. I want to return the item, so I opened a case for a refund. However, the seller closed the case, and eBay has not been helpful.”
return refund
Hi I have had a request for a refund but the item is as described. I'm happy for them to return but am I right that I will only need to refund the item cost and not the amount they originally paid for me to post the item out? Thanks in advance
damaged item
I have received and item I bought today and its arrived damaged. I want to start a return and a refund request but it says I have to wait until May 7th .? why is that
Resolved! Sold a item and seller wants refund - I have paid for postage but haven’t sent it
Hi I have just sold a childs toy and clearly stated it was the cart only- no items. When it was sold I messaged the buyer to check they were happy and I mentioned I would pack and post the next day. I didn’t hear anything back and paid for postage, b...
Unable to deliver. So courier sent item back to eBay shopping what happens then
Dpd called yesterday to deliver item. But didn’t get a PIN number on time so dpd wouldn’t leave it. And now it’s in its way back to eBay shopping. What happens now
Refund
Hi, we brought an item and it doesn't work. We've contacted the seller multiple times and they are not getting back to us what do we do?
Return Request
Hi, I’m a new seller on eBay. Today I received a return request that a part is missing from the item but I already mentioned this in my description. Please guide me, What should I do now and how should I handle this return request?
Hi I've received a QR code to send a settee back through royal Mail they don't send items that heav
Wanted to return a settee the return option was a QR code for royal mail.which is to heavy to send this way.is it buyer responsibility to send proper return back
Brought an item it stopped working after 2 uses
Brought an engraver machine which worked twice. Contacted seller put in a request for a refund which they closed. Said they would send me a new machine. 4 months later said it had been delivered but I didn't receive anything. Contacted Ebay say nothi...
Buyer Requesting Refund After Failed Delivery – Despite My Attempt to Contact
Bilkul Masood, yahaan updated version hai jo aap eBay Community forum par as a seller post kar saktay hain — ismein aapki baat clear ho jati hai ke aapne timely contact kiya tha: Hi everyone,I’m a seller on eBay and recently shipped an item to a buye...
Urgent: Possible Scam – Item Not Received
I’m reaching out because I believe I may have been scammed. I paid for an item that was marked as delivered,but I never received it. I have checked everywhere, including with neighbors and the delivery service, but there is no sign of the package. Th...
Return
I started a return and hit doesn’t fit instead of faulty by accident. The item was sent was supposed to be right for what I want. The kit itself is wrong. It is not as advertised. Is there a way that I can switch my reasons as defective is also the a...
Return not received
My buyer requested a return after having the item for a week, I went through the correct channels and supplied a return label but the seller still hasn’t returned the item but e bay is trying to get me to refund the buyer saying it has been delivered...
is there a human I can speak to at ebay or is it just automated, the assistant thing is useless.
trying to list a car on ebay. i have a shop that sells other things. trying to set up a no returns policy but nothing seems to happen. i created a no returns policy and it still wont accept. I seem to be stuck and i remember ebay having agood custome...
Cannot contact the seller
An item I bought in October 24 has stopped working and the original add is not available and when I try to message them it says cannot send message.the seller is still selling other items just not mine anymore.item is new so should have some sort of ...
Return label
I requested a refund which I have received. However I don't have a qr code or returns label to enable returning item to seller.
Evri lost the package
The postal service lost the parcel. The buyer opened a return request. What do I need to do to avoid losing money and the parcel because it is not my fault. Of the options, I can only write to the buyer or make a return. It says that the parcel has b...
I don't no how to return my new coat. I dont have a printer. Its saying my return has closes
I don't no how to return I don't have a printer. I make a return now it saying it closes what does that mean. New to this
Buyer wants refund
Hi, can anyone give some advice on an ongoing issue with a buyer I’m having.The buyer bought some trainers off of me, and after receiving, claims in his opinion that they’re fake. To be reasonable I offered to give him a full refund, but he opened an...
Returning car wheels
Hi, I am returning a set of car wheels and tyres. The seller has accepted the return and I have been sent the postage label. However, the Post Office said they can't accept anything this size. There are 5 wheels and only one postage label. Confused.....
Request
I sold an item in perfectly working order 3 weeks ago. Buyer contacted Me today saying they are faulty and want a refund, he received them 3 weeks ago and left me great feedback, can I refuse a refund
Returning non broken item
I am waiting for an item to arrive back from a buyer who claims it didn’t work properly, I know for a fact it does work as I tested it personally. What happens when I receive it back and I find out it does infact work as I expected? They have request...
Ebay close my case
Order a item shipped from China,very bed quality, I want return seller send my the return label, I'm already return to the seller, seller already received the package, after I'm go holiday for 3 weeks, when I come back ebay close my case sak I'm no p...
Buyer wants to return
Received message off buyer who would like to return item, firstly said it didn’t fit and then it had defects, pictures I received off buyer did not look like the same hoodie I’d sent and so I put this back to buyer and went to look at pictures again ...
Hot tape for pollytunnel
I ordered a roll of hot tape on the 6th of April then later I ordered another roll of hot tape hoping I would receive one before we put the pollytunnel up the first roll arrived late so I returned it to the seller and the second roll arrived on the 1...
BMW C400x handguards
I sold a pair of handguards and the buyer said they were the wrong ones because he didn't know how to fit them even though we exchanged messages of how they are to be fitted and I had to go through a returns process, I paid for the initial postage an...
Seller delayed return of faulty goods to get over 30 day return policy
Hi. I bought some wheels recently which turned out one was faulty and dangerous.I reported this issue with them a few days after delivery and after a long winded discussion he reluctantly accepted them back . I sent photo and videos to which he final...
Money deducted from a refund
I ordered a set of two baking pans listed as Stainless steel. They supplied Carbon steel magnetic silver non stick coated pans which I returned unused and in THEIR original packaging. I taped the return label over the tear in their outer plastic bag....
PLEASE ADVISE ASAP boat problem
New seller on ebay - recently sold a boat to a buyer along with the trailer for the boat - the trailer was something i constructed myself and disclosed to the buyer before purchase. the buyer asked if it was road worthy and i said yes as i’d used the...
Resolved! Return request even though all measurements given
I’m sure this has happened to others but in 10+ years, this is the first time it’s happened to me. I’ve had a return request from a buyer who bought two items (skirt and shirt). I mark that I don’t accept returns. She says they don’t fit her but I ma...
Faulty product
I ordered a Slendertone for arm and it's not compatible with my remote. The remote from slendertone it's compatible with any of they're products If they are original. The product didn't arrive in a package that indicates its original. And when I trie...
seller received item back but hasn't issued refund and eBay closed the case.
I returned an item which the seller agreed to refund. The item has been delivered back and they have not refunded. I messaged them about the refund and eBay has closed the case without the refund. How do I get my money back?There seems to be no way t...
Returns label not covering costs
I bought an item that was incorrect. I printed the eBay returns label but my post office would accept it as they stated it was to b8l8g for the label cost and proceeded to charge me £14 postage.The seller isn't intrested and i have no idea how to cla...
Return issues
I purchased two cabinets for my bathroom, which are not suitable. have requested the returns, seller advised me that it would be better if I paid them 30 pounds for a courier service to come and collect the items. I paid the thirty pounds 4 days ago ...
Warranty
I bought an item in August 2024 with a listed 2 year warranty. The item has failed and Ive messaged the seller twice in 7 days. No response. What can I do?
Item damaged in the post but buyer wants to keep it
Hello, I sold a picture with a frame. The frame had some damage as shown in pictures and was discussed with the buyer. In transit the frame broke more and bits had fallen off. The buyer sent me some pictures and I asked if she wanted to return it or ...
Wrong mattress delivered after case opened and closed.
I ordered a mattress it took almost two weeks to arrive. I opened a case and closed it. Then they finally delivered but it’s not the right one far inferior. What can I do. EBay say because a case was opened and closed they won’t step in. But it’s a l...
Can't box item for return
I bought a left hand facing corner dining bench. I was sent a right hand one. I only discovered this once I had opened box and put it together. Seller said it needs to be packaged to be returned. The box was already damaged when I received it (took a...
Buyer hasn't read the title or description properly.
I listed a metal platform to be used with 3 in 1 multi purpose style ladders. the title and description clearly stated the platform 'for' the ladders, and not platform 'and' ladders. The buyer requested a return as they said they were not as listed o...
Brought from an ebay company they asked me to pay them directly for a good discount
Any one had same thing I contact the company asking questions before buying . They offered me a good discount price if I paid them directly I paid by PayPal so safe but I now can not find any of my messages to the company
Global shipping return
Need a item returned back from usa as person trying to keep item but says it faulty as put claim in but he won't give me his address so how do I book a parcel return and shipping label ?
Resolved! mis described item, now i have to post it to china?
I have bought a reflector for the back of my car. Turns out it came from China It is a piece of plastic that looks quite like a normal reflector for a car but it’s not reflective at all. As this was only a £17 purchase I’ve now been asked to arrange ...
I've returned the item but the seller didn't refund
I purchased some blackout curtains but the curtains were far from blackout.I contacted the seller which organized the return label etc.I sent the curtains more than a month ago and and the seller doesn't repply. I've sent the confirmation of the retu...
How do you call eBay ?
How the hell do you speak to customer service?
Return issues
Sold an item for spares or repairs. Buyer arranged own courier and now wants a return, even though the condition was clearly stated with photographs. now ebay have sided with the buyer obviously but I'm not paying £40 out of my own pocket to get the ...
Return policy
I bought a drive shaft for my car according to the 2 vehicle checks on their advert ( the first at the top of ad where the buyer puts in car details and the 2nd in their compatibility list). Both of the checks stated that this drive shaft fits my car...
Labels
I’m unable to print a return label
Return
Who need to pay for return if product is broken or not working?
LG USC9S SUBWOOFER
Hi there, I bought this woofer for my sound bar but fortunately it was not paired. When I contacted LG I was told the frequency are different, it cant pair each other and the seller said is not taking it back. The same day I received that was the day...
Resolved! How to get refund without posting back an item
I agreed with the seller that they will refund the damaged item to me, but they said that they don't want it back and I can dispose of it. I was unable to find an option on ebay to refund without going through the hassle of returning. Is there a way ...
Return not updating
I returned an item to seller today using the QR code that they supplied, however the return information hasn't updated and is still prompting me to post the item. I have the proof of postage receipt from the Post Office. Is this just a delay between ...
Pioner db160
I received the product but it works very poorly I informed the seller but he does not want to accept it back what should I do
After 16 years I think I've been scammed and I'm powerless to do anything
Sold an Iphone 16pro max an iphone - buyer hadnt purchased in over a year (first red flag) denoted they needed the phone URGENTLY so arranged Special Delivery before 1pm next day - buyer was super chatty and poilte throughout. Next day when checking ...
cnacellation of return request
customer has requested a return request for an item but she actually wanted a replacement which we are sending how do we cancel the return request as she doesn't want a refund
Unable to return
Hello team i ordered Xbox from here but now i want to return the item but seller doesn’t accept it and he declined the return request. Now what i have to do ?
Resolved! Missing parts seller doesn't accept returns
Good afternoon,Received item that has half parts missing. Still waiting response from seller. I have an open a request option. If I press it will it automatically issue a refund label? The seller has 100% feedback so surprised the item wasn't even ch...
Dealing with return 1 year warranty
Hi all, I sent an item Air Pods back under warranty. They said they hadn’t received them. I proved they had and they haven’t either sent me out a new pair or issued me with a refund. Because it’s past a year they no longer come up on my issues items ...
Refund a buyer
I posted an item on 9/4 by Royal mail tracked 24. But it doesn’t move until 14/4 so it seems to be lost. The buyer ask for a full refund on 14/4 and I process it. But I paid the seller protection fee and it’s not my problem. How can eBay refund a buy...
Resolved! Getting scammed? I have not accepted an empty box.
Hi guys, I have just purchased PS5 from a seller with over 2000 reviews. Evri courier just attempted to deliver the parcel. I have took it in my hand and it was clearly an empty box with my address and like label "weight less than 1kg"I have not acce...
Resolved! Wrong item sent, return postage provided inadequate, seller not responding
Hi,Can anyone help me resolve a returns issue. I 'won' two separate auctions (seller did not combine postage). Each was a roll of fabric around £50 each, with £10 postage charge.Both of the rolls sent were incorrect. I put through a return and it pro...
Refund from a seller
I've returned an item to the e-Bay seller (outside 90 day period). It arrived - was Tracked and they have agreed to provide a refund but say they can't do it though eBay but can via Paypal. Except they reckon they can't do this for another 13 days du...
eBay system would not print the return label for item to return. Fatal error?
eBay system would not print the return label for item to return. Fatal error?I attached the first image before I push the blue button PRINT LABEL and 2nd is after I have had pushed it.Seller also wonders and does not know why this happens.Returning i...
Unsolicited additional item received
I ordered something from a seller in March and it arrived as expected with no issues, all good. A month later I recieved a second package from the same seller with a completely unrelated item in brand new condition of considerable value (2k). The sel...
Resolved! Return refused following accidental cancellation of return
EBay are blocking my return request following accidental cancellation of return. Surely as a buyer I’m allowed to make a mistake and correct it! Any help on this matter will be much appreciated.
buyer returned %50 of item which was smashed but ebay gave them full refund from me
I sold 2 pens to someone in USA. (im in UK) They didnt like one and asked me to pay to return it. It arrived to me smashed and ups wont give refund as they didnt pack it properly. Ebay refunded them full amount plus postage i paid to return. anything...
Scam
Hi. I'm scamed I'm ordering Nike Air Max 90 grey UK Size 7.5 £64.99 They send me a piece of paper . I open a case to return but close it. Massege to ebay but no response. Messege to the seller but no response What gan i do to have refund?
Safety issue with telescopic ladders
Purchased some ladders in October 2024 which bent and collapsed when I stepped on them. The ladders landed on my partners head. Had problems with seller who sent out a replacement not a refund. Come January this year the product was pulled from Ebay ...
Selling
I sold a new sealed iphone and the buyer returned. Took 4 days before delivery. But I didn't get anything back. When i contacted royal mail, I was told it was wrong address it got delivered to far from me but the same city. I just got scammed, and th...
Seller not responding
Hi,I bought a set of roof bars for my car last year and I've used them once which went fairly straight forward - I had some issues with the quality. I have come to use them again and one of the bars just won't work. I'm a pretty handy guy but I could...
Faulty rear wiper motor
So I wanted to return my wiper motor that I bought a few months ago for my car ,it started playing up few weeks after I installed it and messeged the seller which has taken a few weeks to which I felt it was a scam so didn’t know what to do and now i...
The quality is too poor. It needs to be returned.
I bought it but only used twice. I haven't even used up a box of photo paper and it broke down. And the battery was charged for the first time.Now, following the repair method suggested by the seller, the lens can no longer be retracted.
Scam or genuine mistake
I received a returned item yesterday which I was expecting but today received another parcel with the same details on but containing a different item. I contacted the buyer and they have asked me to send the parcel if they pay for postage. If they pr...
selling undelivered parcels
I tapped in the words evri parcels into the ebay search box and came across a seller selling ,Evri ,ebay and Amazon returns .No real description of what you would be buying if you bid or bought something ,Ebay shouldn't allow this it is like bidding ...
Return parcel might be missing
I was given a FedEx return label to return something (to an overseas seller, in case that's relevant) that was not as described, and took the parcel to my nearest drop-off point which is an automated machine (the FedEx website confirmed that the item...
Question simple delivery and damaged via transit items
Hi there just a question its not something thats affected me just yet though i had a return on a faulty item and spoke with ebay via phone They told me when i asked them that if a item is damaged via delivery method that to get a refund you still nee...
AirPods
I have sold AirPods the buyer are saying there faulty however when I sold them to the buyer they are brand new and they are un opened when I sent them which means there not my fault they are faulty they told me they called Apple and they couldn’t hel...
Refunding effects
I recently started a small online business on eBay, and I'm operating on a very minimal profit margin—just a few pennies per sale. Yesterday, I received an order from a customer who made several additional requests. He asked me to write a letter, pac...
Return rejected and I can't leave review.
I bought an extendable curtain rail that doesn't extend. I messaged the seller a few days after I had it and tried to use and said I'd like to return, but she didn't reply. I was confused about how I return it without their help, and when I found how...
Issues with 3d printed goods
Hi all looking for a bit of advice, I have a very common splitting of opinions on 3d printed goods, the design has not changed for some time and m manufacturing is not at fault (every item requires cleanup following production so they get fully exami...
Returns
Who pays for the return postage when the item purchased does not fit the buyer?
Issue sending item back to seller
Hi hope someone can help, I bought a suitcase weeks ago from a seller, it was the wrong size than described so I told him I’d like to return it and he sent me the return label. However he refunded me the same day he started the return assuming I’d se...
Resolved! Can I add 'returns accepted' to a sold item if I forgot to set it up for a listing?
As above, I've worked out how to set up a returns automation for live listings but I forgot to add it for a sold item for an item that I absolutely would accept returns for. I don't think there's gonna be any issues with the item but just in case, is...
Help really Needed
My 4 Bottles were sent in an ordinary envelope like a letter! So, my order arrived broken and leaked so that Royal Mail placed my order in a special leak-proof plastic bag. I should post broken pieces of glass BACK TO SELLER IN CHINA! Seller wants me...
FULL REFUND with VAT
Buyer bought the item last year and now returned back the warehouse. He wants the full refund, but eBay said the order has past 90 days which can't refund directly from eBay.We can only refund via Paypal, but there's 20% VAT has been collected by eBa...
buyer responsibility
Is it buyer responsibility to read description and check details before bidding?
Disapointed with ebay
I bought engine oil with filters, came to ke all leaking, all parcel ruined, however seller sent returns label, but box has 5l jug of leaking oil. Ruined my car seat, my garage floor. Post office wont except leaking box to return, ebay consultants ju...
return label not scanning at post office
as the subject says the return label wont scan at the post office, guy at the counter says the label is fake???
What happens if your parcel goes missing through using global shipping programme ?
What happens if your parcel goes missing through using global shipping programme ?
Why the hell do buyers get almost a month to return an item they don't want ?
Ebay just gets worse and worse. One buyer has decided he doesn't want an item he bought and is returning it. I now notice that he's been given almost a month to return it. Why the hell is that. So, I don't have the item and I don't have the funds. I'...
How long before a refund is given
I bought a yellow sapphire ring from India, not real, spoke to the seller to have sent it back, have a proof of sending,no sign of delivery.How long do I need to wait for the refund please.
Buyer wants to return bike after 2 weeks
I sold a mountain bike advertised as good condition, few minor scratches and squeeky brakes.After 2 weeks buyer is saying the lockout on the front suspension does not work.To be honest this is not something I ever used so it could be true, or could n...
Company insisting on item bought on ebay to be returned through their webpage
I purchased a coffee grinder spare part off ebay for my specific coffee machine, on receiving the item noticed it was not the same, I contacted the seller in Germany who told me I had ordered the wrong item, strange as the description of the item was...
Faulty refurbished item, unable to contact seller or ebay
Purchased a refurbished laptop in september 24' and after 4 months the hinge has already snapped. When trying to contact the seller i get a error message saying 'unable to load conversation', and with no ebay customer support im stuck. Which is the b...
Return and refund
I am an oap and cannot send a photo of the the item i purchased for a return so it will not let me send the message what do i do, regards TY
Problem returning item
I am having a problem returning an item. The seller has agreed the return and then proceeded to refund me, therefore completing return. I am unable to print tge return label as tge link wont open. Can anyone offer any help please Thanks
cannot open return label sent by seller.
I cannot open the return label sent by seller as all my devices with different browsers reports Trouble finding that site."We can’t connect to the server at mesgmy.ebay.com. I reported to seller they have asked for my email address direct.Is this saf...
Problem with returning a shipment
I have the following problem with returning a shipment to the buyer: The courier company is required to provide a contact phone number and email address for the recipient, but I only have an address. Without this additional information, the shipment ...
Resolved! I bought an item in October last year and it stopped working after about 3 months
I bought an item in October last year and it stopped working around end of Feb this year. I contacted the seller on the 13th of March and explained this and had no response, and again on the 17 and 18th of March with no response. Ebay seem not to cov...
Ebay refunded buyer before any payment in funds
Someone bought an item from me paid but requested a cancellation within an hour or so as "bought in error" I granted the request but ebay refunded the buyer before I had received any funds whilst the funds were pending as ebay dont instantly pay you ...
Defective item - seller won't accept return
Hi,I've bought a book which is defective. The seller won't accept a return. What do I need to do to get a refund?
Resolved! Full refund only adds up to half the cost
I've been awarded a full refund by eBay but the amount I've been refunded is only half the cost of the item. I don't know what to do I've tried contacting an agent but that not working
I bought an item, got refunded …
I bought an item, got refunded but don’t see a return address to send back item because seller closed their shop. I am concerned because eBay says I should return the item by the 7th April (tomorrow!)
Partial refund/ Ebay customer support
I have received 1/3 refund of total cost for an item I purchased and didn't receive. After initial contact, the seller ignored further correspondences. I completed a request form for a refund, not the easiest to understand. When I 'eventually' found ...
Refund requested
Hi,I sold a camera lens and the buyer has requested a refund as it doesn’t work on his camera. It works perfectly fine on my two cameras and I took test photos just before packaging and sending. These have the lens data and date stamp etc. surely it’...
Resolved! Buyer wants refund for INAD
My buyer is requesting a refund stating the item is not as described.The item does match the description along with very clear photos. As the seller who has a no returns policy is there a way of refusing the return and refund?
Scammer Seller - help needed
Seller has sold resealed two Pokemon Paldean fates boxes (which were described as new), with open packs inside. The seller was dismissive of the issue when I explained what had happened, despite having video and photo evidence of the resealed packs. ...
Return of damaged item
I sold a shirt to a buyer who then wore the shirt and have damaged it with in wash or some other way. Now they want me to refund them and have opened a case but I don’t have to opinion to refuse. I don’t think it’s fair I have to pay for someone else...
Buyers are exploiting return postage, how do I fix this?
Hello all, I sell items on ebay (big shock right) and occasionally you get the odd customer who is abusing the "Doesn't work or is defective" item return feature in order to get free postage on returning items, often which have been obviously used, a...
I wish to speak to an assistant on the phone please about a refund
I wish to speak to an assistant on the telephone please about a refund to a customer. Thanks.
Drysuit
Bought a drysuit, advertised as medium tall, when I recieved the item I could barley get it on, yet I have a drysuit my grandson uses, same manufacturer same size, and that fits me with room to spare, plus the neoprene neck seal was tighter than any ...
GSP Isent a chainsaw vintage
chainsaw got nicked confiscated ? where do they sell this stuff ? and where dose it go poor buyer thinks its me ? vintage chainsaw jonsereds racket xd
Return label
Hi ive just been to send my item to return, I went in the post office and he scanned the qr code and then said i cant give you a receipt at the moment. I wasn't happy eith that so i told him id use another post office, however because he has scanned ...
Paypal - difficulty on refund
I bought a mobile phone which did not work. Couldnt make telephone calls from it. Sent it back to seller. Turned to Paypal because seller not inclined to refund and wouldnt believe it was faulty. Although I had 24 hour tracking proof through Royal Ma...
Incomplete refund
I have returned a book to the seller and received a refund, but not for the full amount paid, a small proportion has been deducted for return postage.The dimension of the book were wrongly described Whilst the deduction was small there is a principal...
EBay closed a return request in favour of the buyer and they haven’t returned my item!!!
EBay have made a decision in favour of an indecent buyer who had no intention of returning my item and continued to open a case and ask for his money back. EBay have looked at the case and rewarded him his money while I was waiting for my item before...
