Refund someone with buyers remorse

[smackthat_1]

I am a private seller sold a external hard first the buyer claimed it was faulty ( I advised to format and try again) also a file that corrupted can make downloads difficult until it's identified. Then I'm told it's broken ( offered to replace) then they say they've already bought another one (£60) yeah worst case of buyers regret I asked for it to be returned for me to check it they say no want me to refund them first (yeah right) what to do?

[tobiasd4]

Unless buyer opens ebay case, do nothing. 

If they open not as described case,issue returns label and only refund on return. 

This is what ebay will tel you. 

[*guinevere*]

Adding to Tobias's great advice,  never ever refund before getting your item back. Once you've refunded you don't stand a chance of getting your item back. And also, never refund outside a case.