Incomplete refund

[wjgco]

I have returned a book to the seller and received a refund, but not for the full amount paid, a small proportion has been deducted for return postage.

The dimension of the book were wrongly described

Whilst the deduction was small there is a principal at stake

Any suggestions would be gratefully received 

[tressygirl]

Contact eBay Customer Services so they can see and review the case and see the refund given. 

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@wjgco