Your account is registered in Portugal and with no sales or sold history for us to see here, it's impossible for us to give you an answer.
You need to log out of here, and log into www.ebay.com and ask Customer Services who do have that access to explain what has happened here.
Contact eBay Customer Services this way, through their help pages.
https://www.ebay.com/help/home
Lines are open between 5 a.m. and 9 p.m. Pacific Time
@toystore1987
