sending invoices abroad

[573miriamg]

I am trying to send an invoice to a buyer in Germany but this message popped up 'Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice.' What does this mean please

[**peaseblossom**]

Did you have Global Shipping enabled on the listing?

[573miriamg]

I thought I did but another contributor said I hadn’t when I was asked for postage costs to Germany

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[**peaseblossom**]

If you have GSP or direct postage to Europe on your listing you wouldn't need to send an invoice unless buyer bought more than one item.

[573miriamg]

The buyer purchased 3 magazines which I put in one listing so this is classed as a single listing?

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[**peaseblossom**]

If they bought them on one listing then that is a single item as far as ebay are concerned.    With the message you're getting it sounds like GSP is enabled so you don't need to send an invoice.    You could wait and see if buyer pays.

[573miriamg]

Thank you. If I was a buyer living abroad were would I look to see if GSP was on the listing please?

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[**peaseblossom**]

It used to be that it would say ships to UK "and many other countries".   Not sure if that's still the case though.

[573miriamg]

Ok thank you

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