Drysuit

Bought a drysuit, advertised as medium tall, when I recieved the item I could barley get it on, yet I have a drysuit my grandson uses, same manufacturer same size, and that fits me with room to spare, plus the neoprene neck seal was tighter than any other neoprene neck seal I have ever used. I applied to the seller to return the suit, he agreed, if I paid the return postage, which was not a problem, he also wanted to charge me £35 for a pressure test he claimed he would have to do to resell the suit, never any mention of the suit having been pressure tested when up for sale. I decided to go through eBay to return the suit, he refused the return, and ebay closed the return request. After the request was refused I was looking at the suit, and the 2 leg pockets just came off, glue just failed, he did say in the add, that the edges were coming away, but that the pockets were secure, I messaged the seller about the pockets, only to be accused of deliberately pulling the pockets off, and that he would not accept a return because I had damaged the suit, but if the pockets were secure, as he claimed they were, I would not have been able to pull them off, even if I had wanted to. I suggest that any buyer be aware of this seller

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Drysuit

red_magpie
Experienced Mentor

You used the wrong returns procedure. Sellers (apart from UK business sellers) can refuse to accept ordinary return requests. If you had opened a money back guarantee case the seller would not have been able to refuse it and you would have received a full refund.

 

You can only open one return procedure with eBay so it can't be reopened. According to how you paid you may be able to use PayPal's buyer protection policy of ask your payment provider e.g. credit or debit card issuer whether they can help.

 

 

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