Guest Purchase Refund

Hello there, so I do have an eBay account but accidentally made a purchase without even really realising that I wasn’t signed in. The two items I purchased were described as authentic and real and there were no negative reviews that I could see. Day or two after making the purchase I found new reviews on the seller’s account saying they were fakes and it was falsely advertising! My two guest purchases haven’t arrived yet and aren’t due until 2nd May. But I want to refund- do I have to wait until they’ve arrived to begin this process? And how do I do this as guest? Thank you!

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Guest Purchase Refund

If they haven't been dispatched yet you can message the seller and ask them to cancel the transactions.    If they have been dispatched wait for them to arrive and then open a "Not as described" return.

 

Here's how to claim as guest buyer:
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=40...

 

If you have problems with that contact ebay direct using callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

 

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