False return reason

[bubblesoplenty]

I recently sold a brand new in box bread maker.  The box had been opened but the bread maker was brand new and had never even been pulled out of the box.  The buyer has requested a return saying it doesn’t work.  Is there any thing I can do to fight this and save the lost money of the postage and promotional cost as well?

[tressygirl]

If a case for item not as described is opened, you will have to accept the case within 3 days.  Cases are all automated no point challenging it at that point.

If you want the item back,  pay for a fully tracked return postage,  and only refund through those case details,  when the item is back with you.  You will have 48 hours to do so.

Stick within those timelines,  and your seller performance will not be affected.

If you think the refund was unjustly granted,  and the buyer has abused eBay's 30 day MBG,  Money Back Guarantee policy,  you can appeal the decision.  I won't lie, it's not always easy,  and does favour the buyer in most cases. 

This explains the appeal process:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369

@bubblesoplenty 

[jckl1957]

Maybe the breadmaker doesn't work.

I have certainly bought brand new electrical items from reputable stores which have not worked.  (Not very often, but it can happen.)

When you get it back, check it is working properly before you relist it.