Disapointed with ebay

I bought engine oil with filters, came to ke all leaking, all parcel ruined, however seller sent returns label, but box has 5l jug of leaking oil. Ruined my car seat, my garage floor. Post office wont except leaking box to return, ebay consultants just keep sending me f4om one to another. What do I do? How do I get refund? I have hazaedous oil leaking everywhere, want this parcel gone and collected, but still forced to keep it in my garage.

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Disapointed with ebay

red_magpie
Experienced Mentor

How do I get refund?

 

You need to use eBay's money back guarantee. You can find advice about this below, but note that you may need to contact customer support to explain you can't return a leaking can of oil (they won't require you to).

 

https://pages.ebay.co.uk/ebay-money-back-guarantee/

https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041

 

I'm afraid there is nothing you can do through eBay about your ruined car seat - consequential damage is not covered. (You have my sympathy - a petrol lawn mower I bought last year was delivered upside-down, so everything was saturated with spilled engine oil!)

 

p.s. Unfortunately the seller can have your feedback removed if they report it to eBay. It is not allowed to mention eBay being involved when leaving feedback.

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