I sold a dress and have have a return request initiated. I have stated that I do not accept returns. The reason for the return was stated as item doesn’t fit with a message attached to say that the item says 14 but isles like a 10. It is a body con style stress from Lipsy. I wore the dress once and I am not a size 10 by any means but due to the fitted nature I chose not to wear it again. I explained this to her buyer but she has replies stating that the dress states a size 14 but it clearly isn’t therefore she should be refunded based on an inaccurate advert. I really don’t want to refund, I have stood by this and have only refunded in full one faulty garment, which I was happy to do. What would you do? Advice please. I’ve got 100% positive feedback at the moment. Emma
You are a private seller so you don't have to accept a return opened for the reason 'does not fit'.
You can choose to accept a return. The buyer will need to pay for tracked postage.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.” Søren Kierkegaard, Danish philosopher (1813 - 1855)
You have a No Returns on your listings, so you can send the buyer a polite message, that under eBay rules, you do not have to accept a return for the reason .... does not fit.
