Seller abuse

[christea26]

Short story I ordered some beads , pack arrived with the wrong beads . Told seller and asked for return address. Sent a picture of the beads that arrived . Heard nothing but my husband has dementia and thought it was message they had sent some beads . I contacted them thanking them . They still didn't reply . I sent 5 requests and didn't receive any reply.  So contacted ebay , then nasty emails began to come . Telling me I was dishonest , Scamming them , could report me to police and ebay and more . During all these emails I still didn't get an address to return the wrong beads . Then I spotted the picture was different to the description. So even if I could send them back , without an address , they would have sent me the wrong beads again . No-one was out of pocket.  I had some beads he had the been paid , but I still had the wrong beads .

[john1297576 · Accepted solution]

The short answer is 30 day money back guarantee!!!

You open s not as described case YOU DO NOT DEAL DIRECT WITH SELLER, you use the tools provided by ebay.

Right side of every listing is a link to MBG.

[christea26]

I didn't want the money back , just a return address to send them to and
for them to send the beads I ordered . Thanks for your help . 👍 Christine

[papso22]

---

@christea26 wrote:
I didn't want the money back , just a return address to send them to and
for them to send the beads I ordered . Thanks for your help . 👍 Christine

---

That's clearly not going to happen, you need to use the money back guarantee to return them for a refund and then buy from someone else.

[red_magpie]

If the item you received was not as described you are entitled to use eBay's money back guarantee. This includes the option to request a replacement rather than a refund, but there can be a lot of problems if the replacement too isn't what you wanted. In any case, the seller can insist on providing a refund instead.

Anyone here would strongly advise you to go for a refund, as is usual. You can then buy the beads elsewhere. eBay will provide you with the return address - in fact the seller will have to send you a prepaid label - and you will receive a full refund on return. eBay will action the whole procedure and you won't need to have any contact with the seller.