Member To Member Support

?!!!? where is real contact with ebay on contact us site?

Where is contact detail on COTNACT US website? faq is not a contact us?

ACCOUNT SUSPENSION

Hi , I have received an mail that my account has been temporarily restricted from selling and buying on eBay because of concerns about your seller account. I was not given any reason, Do I need to wait to be reviewed because I could not find and link...

Simple delivery

An item I sold on eBay as a simple delivery and was posted via Evri . The item was lost by Evri, they have advised I need to make claim for a list parcel via eBay . How do I do that please ?

Oversize product incorrectly having pre-paid labels created

I have listings for oversize products that include a delivery cost appropriate for the size of the product, but it appears that the simple delivery process is still being implemented.On a listing where I have an additional postage / delivery cost thi...

Furious with ebay. Sellers can upload any old tracking and keep the money!

I ordered an item. The fedex tracking shows delivered to a postcode which is not mine, and not the one on my order. Ebay have let the seller keep my money even though the tracking clearly shows it was delivered somewhere else! I asked the seller for ...

Item Stuck In 'Order processing' Status

Hi all, I am hoping someone can help me with this. I purchased the item shown in the attached screenshot, however the status is stuck in 'Order processing'. I tried to buy these back on 27th Jun, Order number: 09-13252-79687 I have contacted the sell...

eBay refuse to do anything on potential scammer

A user made an offer to a camera I’m selling which I accepted. I was a bit suspicious as this is a brand new account with no reviews. But then I thought, if I’m a first time buyer, would I be want that skepticism. But then I saw this message. I sighe...

Seller has not refunded me

Need help please! I bought a pair of Per Una Jeans from a well known seller (they sell from high street chains.) They accept returns. I purchased these on the 30th July and were not the right length (their fault not mine) so I messaged and said I wou...

how to clear history of serched view items

how to clear history of serched view items?

Is the £10 packaging credit a scam?

Hi, I have subscribed to a featured shop at the end of June 2025 and have only received 1 x £10 coupon for ebay packaging as part of having a shop. I contacted customer support and was told that the coupon is for July 2025 and I shkuld get August's b...

Preferences

I posted an item yesterday and selected returns accepted for 14 days and selected the simple postage option. Then once it went live it said I didn’t accept returns and also accepted click and collect (which I don’t). That’s one issue. Ive gone to pos...

Can negative feedback be left for a buyer who bids and does not pay?

Can negative feedback be left for a buyer who bids but never pays. This buyer has in the past placed a bid on my item and then retracted the bid and now has placed the winning bid, but has not paid. The bid was placed at the last minute so the buyer ...

Postage shown on the order for both me and the buyer

I recently listed an item and selected buyer pays postage. When sold and I prepared to send it I was required to pay the postage. A bit surprised as I thought a label would be provided for me. I chose to add proof of delivery at an extra 90p because ...

My buyer bought 2 items, i put them in the same box

My buyer bought 2 items, i put them in the same box and now one item is marked undelivered because i only used one label. my buyer has told eBay he has both items but eBay will not release the funds.

Fraud

Hi, I am trying to contact somebody reference somebody using my credit card on Ebay but not through my account.I have all of the transaction codes through my bank and was wondering if somebody can help me

Click and collect and Evri

A Click and Collect garage is refusing to accept deliveries from Evri however they are not telling anyone and so deliveries are getting returned. I want to get in touch with eBay so that others don't get this problem as everyone loses by it. The gara...

messaging a seller

I have been trying to send a message about an item I might buy but can't type in my message and the Send Message button is greyed out, presumably because I haven't written any message. The virtual assistant is no help. I have tried 2 different browse...

repair spares

I AM SO NOT HAPPY WITH EBAYS RESULT I SOLD AN ITEM UNDER REPAIRS SPARES NOT WORKING HAD TO SEND TO USA TOTAL WAS 135 POUNDS THE CUSTOMER SAID HE WANTS TO RETUN AS NOT AS DESCRIBED NOT WORKING I SAID IT WAS REPAIRS OR SPARES HE TOOK IT APART SAID BROK...

Evri lost parcel

Hi I need to get in touch with eBay but don’t know best way evri have lost a parcel that I sold via eBay & im trying to claim for the lose evri say I need eBay to claim for me .

CHANGE POSTAGE METHOD AFTER BUYER HAS PAID

Hi - I am new Ebay so not sure if I have set up my postage details on the account correctly.I have sold an item, but it appears they have selected Royal Mail for delivery.I actually have a courier I use and want to send it via APC, but I do not know ...

Sent only 2 camping gas cannisters instead of 8 based on misleading photo on eBay site

I was sent only two gas cannisters when I expected 8 for the price of £9.95. My choice was based on a misleading photo of a pack of 4 cannisters where there should have been a picture of 2 cannisters. Returns aren’t easy because Royal Mail don’t allo...

Verify my age but don't have a credit card

How to verify my age but don't have a credit card to do it with so what can I do

Cancel a subscription

Hi, I’ve been buying a product for my dog on a regular subscription but can’t see how to cancel future payments… any ideas? Have sent a message to the firm but want to ensure no more payments are made . Thanks

Changing feedback

Hi,Does anybody know how I can possibly get back to change my review? I have tried and tried and no luckThank you in advance

Ebay stopped me from buying a item saying that I need to prove my age by giving my bank card detail.

I have been a Ebay user for many years now as a seller and a buyer and it seems eBay are trying to *bleep* as many people as possible with their constant changes. The latest issue is I tried to buy some bandsaw blades and Ebay are asking for my bank ...

Unbelivable Buyers Address

A week ago, a buyer bought an item from me, and I posted that item the next day. All I got from eBay was the buyer's name, Fishguard, Pembrokeshire, and the postcode. I was skeptical at the time, but I had nothing else to go on, so I posted the item....

Buyer protection and Money Back gaurantee. No online agents, no phone calls

I have been trying for an hour to get an update on my Money Back Guarantee case. This is going to take so long that the seller will get the item returned as it is stuck in a postage depot, plus my money. This is beyond annoying. What happened to live...

Multi user account access invitation doesn't work.

I am trying to get access to a multi user account but the invitation doesn't work. I receive the e-mail invite but when I accept I get "You don't have permission to perform this action. Please contact the account owner."https://www.ebay.co.uk/actexp/...

Postage refunds?

Hi all. EBay took money from my sale and provided a qr code for postage, but when I took it to the post office the weight was too much and I had to ship it a different way. I’ve now paid £30 to send it and £20 not to send it! Any idea how I can get a...

Damaged item sent on EBay Global Shipping Program

I sent an item via the GSP to America. The buyer has now received the item and it is smashed. He understandably now wishes to return it. Why am I being held liable for this when EBay GSP is responsible for damage.Can anyone offer me any assistance in...

Sending a bulk item

I sold a heavy item how do I work out the delivery cost and who pays What is the best way to send

Waiting for payment.

How long do I have to wait for payment before I can offer the item to another bidder?

Resolved! Getting paid after posting a collection only iyem

Hi, I listed an item as collection only (large print) and this was purchased. The buyer asked if I would send it and agreed to pay all the costs (which they have). They received the print yesterday and are totally satisfied, but because they didn’t c...

What do I do next?

First time since ebay 'improved'. Item has sold; I see"buyer requests total price"; somewhere I saw a buyers protection fee had been added to what I was the highest; I see no link or anything as to what tp do next.

royal mail / simple delivery

I am using this new system and my parcels are either not collected and when they are collected they are being returned to me

Internationally postage

Hello guys. I received the order from Brazil. I don't know how much I need to charge for posting to buyer . I check the prepaid label on ebay ups charging £53.99 from uk to Brazil. How i can set up internationally postage and how much i need to charg...

Negative not received.. only posted yesterday how is this possible

Buyer left negative feedback today not received I only posted yesterday 2nd class the order details show he should receive it by the 19th it's only the 14th today how was it possible he was allowed to leave negative not received after 24 hours of pos...

Email address for courier

Is there a way to get the buyers email address added onto the order details screen? Would be very helpful so I can add it on to the booking for the courier to help with tracking.

Bank account verification

How long after the 1p was deposited and withdrawn was the new bank account verified and eBay balance was able to be withdrawn to said account?

Posted a dress to sell but took it down, after not selling

I posted a dress for sell on EBay for my first listing but I then took it down due to not being able to sell it on EBay, I managed to sell it to my neighbour off the site so took the listening down. I have now been asked the pay around £4 as a fee, t...

what's Royal Mail drop off?

Just sold something that i usually put in a 2nd class large letter and put in the letter box.The new simple delivery has taken over and it is now a tracked 48 hours for a item up to a kilo.The item weighs under 100g.Not to worry i think to myself.It ...

Signing in and proving my age.

Firstly, I wonder why I have to sign in every time as I always tick stay signed in. Plus I am continually told my password is wrong. No - it is right. I tried to order a tree lopper yesterday and suddenly they want my bank details to prove my age! Ei...

Policy Violation

I have a board game listed called "Cash N' Guns" It has been called as a Policy Violation under the Firearms Policy! It's a board game and there are dozens of them on ebay but for some reason mine has been cancelled. What can I do?Any help much appre...

Payouts do not correspond to orders

The amount sent to me from an order(s) as a payout does not always match the order total minus fees and postage amount, I have some that are very random amounts. Is there a way of corresponding orders to payouts at all or a way of working it out? Tha...

Confusion over receiving offers

Ok so I have been a member of ebay for over 17 years. when I receive an off from a buyer you usually see the base offer somebody has sent, so example if I have an item for £40 and buyer sends me an offer of £35. then it would tell me I have an offer ...

Resolved! Confirm your primary dispatch from address

Hello, I am having a little trouble. From the MyEbay page if I click on the 'Accounts' tab I get asked to confirm or change my 'dispatch from address'. A box pops up telling me the current setting(which is correct) and suggests I change it as Ebays t...

How on Earth do I withdraw balance?!

Hello How do I trigger a payout to my bank account? I'm absolutely flummoxed. I have a listed bank account marked as 'used for payouts'. I have a positive eBay balance as seen in My eBay Payments. But absolutely no where do I see 'payout' or 'withdra...

Concern with a buyers account

EBay message stating they cancelled an order as the buyer was no longer on eBay. problem is I've already dispatched (and it was an expensive item). It's due to be delivered tomorrow. I don't appear to be able to cancel the courier online.I've been pa...

recived a vinyl album i didnt order

hi there recived a vinyl from somewhere in Scotland I didn't order !

Faulty phone

Bought brand new phone Sony L2 in June. Cable was not working so seller offered £7 to save return 3 weeks down the line phone will not charge and charger is red hot , frightened in case of fire as of yet no response from seller e bay is saying we can...

Buyer unable to pay on site

A person from Guernsey has bought my item, I opted for for Royal Mail simple post by QR when I listed it but he says the option to pay is greyed out and at my end it both postage method and location is blank and I can’t seem to edit anything how can ...

Account Restrictions

My account is restricted and I can not get it resolved. The time line of events are roughly as follows. I bought a product. There was a mix up with the mail but it arrived after the refund had been issued. As a sole trader, I asked how I can pay them...

payments on hold

My account is restricted under MC011 policy Violation.So can anyone please help me in reinstated this account and do ebay send fund to the buyer if there account got restriction?

Help ! Withdrawing funds issue.

Does anyone know how to navigate round the now “continuous” problem of withdrawal of funds.in the last 2 weeks every time I use the payments tab in the seller hub the arrow next to the funds available does nothing! Help!!

Resolved! Bought my own shipping but ebay charged me anyways

Yesterday a buyer urgently needed a parcel so I bought special delivery with my own money, but now I cannot add tracking details as the Ebay Simple Delivery option was on.It already charged me for the ebay delivery label.Is it possible to get a refun...

edit handling time on bulk listings

I'm trying to edit multiple listings now I've moved and can't get to my storage container as easily, but its not giving me an option for Handling / Despatch time. I've edited all my postage policies but its not making a difference so I assume that's ...

Seller protection

Hi , can I have some advice, I recently advertised an expensive bike on site, someone paid but the payment was pending , they said they would pick up a few days after but didn’t show , I then have not heard anything for a week, today the funds cleare...

iPhone sale

Hi people i recently sold an iPhone and the buyer paid £126 I got £118 after the fees etc. the buyer initially wanted to collect as was willing local but then asked me to send special delivery as they were heading back to Carlisle for work. as such t...

Ebay Simple Delivery

i sell framed autographs some are A2 20x18 inches in size and once packed are a Parcel force Large parcel but Ebay Simple Delivery only gives me small or medium size parcel option. I cannot even adjust this at the post office as Im tied to the label ...

Fraudulent seller

Hello, I have purchased an item and paid for it , the seller contacts me to say he no longer had the items and said he’s already sold it, I ask to cancel my purchase so it refunds my money , he won’t do this so I’m in limbo, I’ve contacted the seller...

eBay click and collect store Argos have lost my £600 phone

Argos as lost my £600 mobile phone I ordered it on end of last month for next day click and collect But wen I went to collect it I was told that couldn't find it and to come back so I did several times and was told last time that that have simple los...

Cash on collection

How do I change the listing to give cash on collection as an option

Return item to bulky for Royal mail to accept, no way to change the return courier.

Hi there, I am having trouble returning a sofa bed that I no longer needed due to very late delivery (3 weeks past ETA and the guest it is supposed to accommodate has came and went). As per usual I select the return this item option on eBay, choose t...

Is Simple Delivery mandatory now

Is Simple Delivery mandatory now? Reason i ask is there is no option to add postage over 20kg which parcelforce do up to 30kg? Is another service available for large parcels?

Selling restriction

When I go to list an item I am prevented from doing so and receive this message - "Unfortunately, you won't be able to list any items. Go to the eBay Resolution Center to resolve your open cases. After you resolve your cases, reply to the email in yo...

Shipping size and weight options not matching my item

Subject: Shipping size and weight options not matching my itemHello,I am trying to list an item for sale which measures approximately 65 × 55 cm and weighs 1.2 kg.The problem is that eBay’s current shipping size options do not allow me to select a pa...

Parcel size larger than postage paid

Hi, my parcel size is larger than the postage paid by the buyer, how can I ensure that the courier doesnt charge me extra for sending? Is there any way I can pay the difference? This is for a collection of a large item, larger than the 61x40×40 limit...

Where is the Standard letter option in Simple Delivery for small items?

I am a private seller and have a number of electronic component items for sale, that are very small and can be delivered via Royal Mail standad letter second class, primarlily to keep the costs down and be competitive.In Simple Delivery the standard ...

unwanted automatic adjustment of postage rates

how do i stop this new unwanted automatic adjustment of postage rates. i need to set my rates and not have them adjusted without my say so ...current system means i have to search all items and check to see if they have been reduced.

are eBay playing at? Hacked account.

OK, I probably pissing in the wind here... but I need to vent.So out of the blue got a trail of emails.. 1. Welcome to eBay 2. How to list. .3 Listing successful 4. account suspended for suspicious activity 5. Account permanently suspended. All withi...

Trying to return an item to seller no address

I recently purchased a new bag but was damaged. I asked for a return through eBay and was refunded but didn’t get a label to return the bag. Seller said she paid postage twice and then sent me a label so I took the parcel to the post office. I then r...

Delivery information

I bought an item for £700, but just noticed the delivery name is my eBay username instead of my real name. Payment went through fine, but I’m worried the courier might not deliver because of the name mismatch. Has anyone had this happen before? Did i...

Resolved! Buyer expected to return item as didn't fit .

I sold a top but the buyer opened a case against me stating it didn't fit and gave the reason as "defective" and expected to return it. I said it is not defective for not fitting and an eBay agent agreed with me and said she has used the returns poli...

Charged for postage twice

Hi, I have had a postage charge deducted from my paypal/ ebay balance. When I check the item the amount the buyer paid included postage and this has already been deducted from what they say they will pay? So have had cost decuted twice (once from own...

Combined postage

A buyer bought 5 items off me in one go and it's all on combined postage. I understand that this means I use one parcel and postage label, but what happens if I'm now over the weight limit for one package? Wouldn't I then have to pay out of my own po...

Resolved! Refund of a discontinued product

I recently received an email from eBay that an item I bought a while back has been discontinued and I had to contact the seller. The seller informed me they were happy to give a refund but as the purchase has been over 3 months it won’t allow him ini...

Resolved! I accidentally marked an item as payment received. But it wasn't.

I accidentally marked an item as payment received. But it wasn't. Now the buyer can't send money as eBay says it's already paid.

No oversized parcel size

I'm trying to list a big item and in my other listings simple post has the option for oversized package but this does not. It stops at medium size package. There's no option to turn simple post off or input my own amount. Both carriers are selected t...

Promotion fees

I have for some weeks been using a 5% promotion fee. Out of curiosity I wonder how this is calculated as I have not been able to agree any fees charged. See example, how is the fee of 52p calculated, as it implies a total of £10.40 which is more than...

Can't buy a certain item

When trying to bid or buy this item, it says "buying options, cannot bid using the app, add to watch list." I can bid and buy any other item apart from this one I'm wanting. Does anyone know why this is? Have I been restricted from doing so? Please h...

selling

i am selling,the item is bought but when i confirm collection i need a code , the code was in my email confirmation which i cannot find ....please help

buyer away requested post item when they return

how do I request a late delivery as buyer away and has asked for parcel to be sent once she returns.item paid for.

Royal Mail option not there

I am posting an item sold for £850 and Royal Mail local post office has quoted me £20 for special delivery insuring an item up to £2500 which I would like to do. However, when I try to print the postage label I am only offered Special Delivery with a...

Royal Mail, not collecting on time or at all

A day or two ago, I read there had been an issue with Royal Mail 48 tracked? Seemed also it was thought the issues was resolved? Last week not only did they arrive for collection outside of the allotted hours, they also arrived without the label. I m...

Price gauging. Buyers beware

Super inflated prices... Spice tailor being sold for £ 12.09 for 2 plus postage is in shops for £ .69p and £1.99. This seller is pricing at £6.18 ... also the 360g spice tailor is priced at £20.66 for 2, £ 10.33 for one in shops for £3.50 - £3.99. He...

Refund out of my own funds

I had to refund someone's order because I'm travelling abroad and cannot post. eBay took the funds out of my balance, the money earned from my previous order.Do I get those back? Cause the buyer I cancelled, I didn't get their funds either so now I h...

Distance parameters

I’m trying to set a distance from myself to a subject ( sofa ) but I can’t find the tab I only want to view items that are 30 miles away it used to allow has it changed?

Return costs

I bought parts for my car via eBay motors it gave me green tick parts fit however they don't so why do I have to pay to have the wrong parts returned

Royal Mail Next Day Delivery

Seller: As a Seller posting lawn bowls which were sent Royal Mail Next Day Delivery and received by the Buyer, who was delighted with the speed of delivery after payment, seems to be a good advertisement for ebay. Unfortunately, not using the eBay po...

Item damaged

Hi I received my item this morning but unfortunately it's damaged I've sent a message to the seller and another message came up please contact eBay customer service, I've tried to find eBay customer service contact no joy. eBay is getting bad with tr...

Why is ebay deliting stuff im trying to sell. After only a week it delists, 300 free listing?

Why is ebay deleting all my listing. ??

Item being sold

A buyer says she's not received her item but I have not sold anything, I'm not even in the uk , my eBay shows I sold her a doll but I haven't, now ebay want me to refund her but I've had no payment plus you only get payment when item has been receive...

Selling

I’ve just sold item to a customer and I’ve found some additional parts that should have gone with package. I didn’t make a note of the customers address so I can’t send them on as eBay doesn’t let you share details. Does anyone know how I can get the...

Return item not as described

I bought an item described as being from a major manufacturer, but when it arrived it was a no brand copy.I requested a return, seller sent me a return label, which I printed, and sent the item back via royal mail, Royal mail tracking shows it has be...

Ebay not paid out for my sold item.

I sold an item on ebay,the buyer paid and collected.My item was on hold as I could not post,buyer did tell ebay he had collected but nothing. The item has now disappeared from my account,no record of it. I have tried to contact ebay several times wit...

Some of my listings don’t appear online for customers but i can see them active in my active sectio!

In the last 2 days I listed 10 new items, 8 of them easy job like always but 2 they never showed up online! I cannot find them searching either description or id nr! But if i share the listing via message i can see it from another account! Customer s...

Updating VAT ID on eBay and confirm using OSS

Hello, i have problem with VAT ID. Im from Slovenia, Sole proprietor and in Slovenia im not obligated for VAT as my yearly income is not higher than 50000€.Before new year 2025 i got same info as now to add VAT number. I contacted my tax advisor and ...

Item arrived damaged

I have received an item that looks like it has been damaged in the post, pleas se photo. I have contacted the seller but I says to contact customer service as it was sent by EBay special delivery?

Produce safety concerns

After receiving an extendable ladder, eBay (on a non-reply email address) sent me an alert regarding the safety of the product.Item details: 126039971967 - Heavy Duty 2.6M - 6.2M Multi-Purpose Telescopic Ladder Aluminium Extendable This included a li...

How can I opt out of Simple Delivery when I'm listing an item to sell?

I want to select my own postage method and cost but just can't find how to do this. I've read lots of suggestions to get away from bl**** simple delivery but nothing works. Right now I HATE ebay!!!

Simple Delivery - Jersey

I have a potential buyer who lives in Jersey they messaged me stating that eBay wont let them purchase the item. I am a private seller so currently under the Simple delivery system. Looking at the Simple Delivery page it does state the Channel Isles ...

eBay Interference and Editing of Item Listings

I would like to understand from the community a response to the below: Over the last few weeks there have been multiple occasions when eBay have interfered with my seller listings via adjusted delivery settings without my consent or knowledge. This h...

Tax

I am selling football programmes i collected over 20 years ago,is the amount 1000 or 1750 each year before the tax man might be interested

Resolved! Buyer paid for pool table on 1/8 arranged pick up today but won't send collection code

Hi,Buyer paid for my pool table on 1st August, arranged for courier to take it today, and I sent a few messages for the code. Tonight at 6pm buyer said "sorry will get that for me", but has not and it's now another 5 hours later.I have read you can m...

Postage label

I'm quite new to ebay. I've sold an item and the buyer paid postage, but now ebay is asking me to pay postage too. Any advice? Thanks

Postage no service available

Hi can somebody tell me how to upload tracking details please as simple delivery would not produce label as address apparently input incorrectly, looked ok so I had to buy postage and it thinks I have not sent but I have. Thanks

Fed up With People Lying In Order To Return

After 13 years with eBay I reluctantly stopped accepting returns after finding myself so out of pocket with the sendinging postage cost - as ebay expect you to refund in full - only to find people now just lie and say it is not as described - even wh...

About buying speakers from UK

Hi. I want to buy speakers from UK, but i live in Bulgaria. The problem is that the seller send only to countries, which are in International Shipping Programme. How Bulgaria can be inxluded in this Prohramme? How can i purchase the speakers then?

Simple Delivery - can't post anything bigger than a medium parcel - when will this be fixed.

Simple Delivery - here we go again - functionality that worked previously well - software updated - functionality has disappeared. Trying to sell a flag pole, self assembly, but comes in a long thin box, so it doesn't fit into any of the Simple Deliv...

Counterfeit watches

How can you get through to someone at EBay who who would actually help with counterfeit reporting? Reported something 3 times and all I get is an AI rubbish reply that they can find no reason to proceed!I contacted a seller regarding lots of brand ne...

Can’t open a return case

EBay have told me to open a return case. I’m unable to do this as when I click on the purchase it says I can’t return as I’ve been refunded! After weeks waiting for my item the seller sends me the wrong thing! It subsequently turned up!

Sold an item, couldn’t use prepaid label, used post office and incorrect postcode was used on label.

Hi, I recently sold an item, I attempted to use the prepaid label option. However it wouldn’t work, so I went to the post office and posted it via 48hr tracked. I provided tracking details to the buyer. however, the buyer messaged today to say they h...

Resolved! Adding Photos to New Listings

Sat 9 Aug,I’m unable to add photos to new listings, have cleared cookies and cache, help someone.thank you.

Someone is playing games with my listings.

I think someone is playing games with my Ebay listings pretending to be interested in buying from me, when my items are clicked on they are then sent to offer.I send offers & they are not bought so I delete them & relist only for the same items to be...

Gorilla Glue

Recently returned item. Have not been given proper refund.Opened box, saw it was wrong colour sealed box back up.Never used glue, returned same box it arrived in.

Can’t add price on new listings

When I list an item I can add photos, write a description and sort postage, but when it comes to putting the buy it now price eBay app doesn’t let me. I’ve not had an issue until a couple of days ago. It also won’t let me change the prices on my curr...

eBay

This item I bought was supposed to be delivered to my house yesterday, but it never came. Where and when is it coming?

Tv bracket

Hi I ordered this tv bracket I've received the item no problem but the buyer has requested payment twice so one is still pending in my bank I need the second request cancelled how do I go about out that as I've messaged the seller

Postage charges

Why have I been charged for postage. My listing was for the buyer to pay for postage.

ebay cancelled -

bought a sinktop/drainer, it had 2 damaged corners, seller asked how I wanted to return item, asked that the item be picked up from home - heard nothing more - ebay closed the case what can I do?

Selling

I missed offer on item i am selling and it has expired. Can i contact bidder?

Return

Hi all , a bit of a novice here , I have received a package which was considerably late late to find out it’s not what I ordered , it says buyers pays for returns , but surely if it’s not as described I shouldn’t have to pay for returns and get a ref...

refund from buyer

a buyer brought a single bed from me then cancelled item which i agreed to then i was asked to send refund to buyer which i did not thinking that they had not collected item or paid for it .. how can i get my money back off buyer ????

Mark a sale as delivered when buyer collects

I there a way to mark a sale as delivered when the buyer wants to collect in person?

Can't see items purchased on phone from pc, and vice versa.

Hi all, after an update a few years ago, I am unable to view purchases I made on my phone when I buy something using my pc, and vice versa when I use my pc to buy, I cannot see what I purchased on my phone. Is there a setting somewhere that allows fo...

Royal Mail notified the client owes additional £1.50 extra charge

Hello! I need your advice. On July 31st I sold 1 scrunchie. The package had free shipping for the customer and was delivered via Royal Mail. I printed the label provided by eBay, put the product in an envelope, went to the post office, they scanned t...

On Holiday?

Hi All, does anyone know how to set all my selling items to "on Holiday" mode? thanks

Getting buyer to close item not received request

I posted an item 31st July, and buyer opened an "item not received" request on 8th August. On checking the tracking, 2 attempts to deliver had been made, and item was back at depot. I told buyer (I had supplied tracking when I posted it), they stated...

Buyer ask for return - do not accept return private seller

Hi everyone, I'm new to this community and just wondering if anybody can help with advice in my case.Last month I have sold the hoover (have used in my household) to the lady. Hoover has the auto shut off function which I have stated in description f...

Simple delivery

I've currently sold and posted an item physically, paying at my local post office. However, I now have the issue with the simple delivery, its really annoying as I can't opt out of it and have to deal with trying to get a refund for it every time, bu...

Adding New Team Members to sellers account?

Hi,Having difficulty adding new Team members to my seller's account. There is no add member button as per the instructions from ebay help. Can anybody help. It's an old account with selling just been set up (it says that shouldn't matter. Any help gr...

why is there only one setting for couriers choice ? why can’t different listings be different ?

In this new pathetic Simple Delivery process, I’ve noticed, as a seller, I cannot specify Royal Mail (RM) on one listing, with EVRI on a different one, whose dimensions are too big for RM, but within EVRI criteria. WHY ?So, one’s choice is ‘global’ f...

Shipping to USA from Ebay.co.uk

Hi, I'm from South America and usually buy from eBay.com. All my purchases go to Miami and then to my country.In this case, I want to bid on an item listed on EBay.co.uk, but in the "Postage" section,the USA isn't listed as a country. I contacted the...

Tracjed 48 but no tracking

5 ebay tracked letters posted not on bit of tracking been two days Rubbish have they been lost who knows cos not tracked

Selling copyrighted virtual items

I noticed that ebay allows sellers to sell virtual items now that are copyrighted to other companies. Is ebay corrupt now or is this ok? I’ve been selling on ebay for years but i think i might leave because of how they are ok with this type of thing....

I seller sold me a dpoor item and refused to accept return.

I arranged for a phone call today at lunchtime from eBay. something went wrong How can I receive tis call again

MULTILISTING ITEMS

I have several individual items that i want to sell with photographs under one listing on Ebay with a combined postage price to an interested buyer in the USA How do i multilist i have not done it before ? Regards

Channel Island No Delivery Possible

Hi someone from the Channel Islands wants to check out. I checked postage and it seems to be the same as in the U.K. although was worried would be a lot higher. He says can’t check out would not accept the address for shipping. What should I do?

Sales statement

Does anyone know the best way to export all the information needed for a tax report. I need it to show all sales including all fees eBay take. It needs to match the financial statement.

E bikes

Hello bought two e bikes in November 2024. Had an email 10 days ago from e bay to say there is safety issues with the items and to contact seller. Contacted the seller and reply was no problem with item it was a report from a competitor. Not happy wi...

No consequences for eBay supplier selling misdescribed, fake, faulty goods if they last 30 days!

One of the great failings of eBay is the lack of the ability for customers to provide real feedback that can inform buying decisions. As a longstanding eBay member, who has always positively encouraged folk to use eBay, my recent experience is causin...

Resolved! Cancelling a yodel label

I thought if I refunded the buyer I would relist the item and let the buyer know when it was done hit what I should've done was cancel the order, I went to postage labels and tried changing it to a small parcel but it doesn't save the changes, how do...

Sender shipped via Royal Mail to pickup point and they refused delivery

I ordered an item to be delivered to a Click-and-collect location, and the seller shipped it to that address via Royal Mail Special Delivery. When it arrived they refused delivery; and on the Royal Mail order tracking page it says "Returned to Sender...

Resolved! Buyer still not received item (despite "attempted" delivery)

I sold an item 3 weeks ago, sent by Evri (not simple delivery as the size too large for this) and it still hasn't been delivered. Just six days after sending the buyer opened a 'not received case' and escalated this as soon as she was able (despite m...

Resolved! I bought new balance sneakers and they are marked delivered but i never received anything

Good day please help. I bought New balance from a supplier in China for about £22, have been tracker my order and yesterday morning its been Marked delivered by DPH Germany but im not in Germany, i have reached the seller without success, they don't ...

Resolved! Issues with buyers addresses, will my account be restricted for cancelling orders?

I'm based in the UK and don't ship internationally. I had one order in May and another in July that I had to cancel using the reason "Issue with buyer's address," as both buyers had used postcodes that don't exist. Neither of them lives in the UK, an...

How to do HMRC tax assessment for ebay

Hi all, i am registered as a business on ebay and i made sales more than 5k in the year 2023-2024 and i want to do the self assessment and i do not have a clue were to start from. Can anyone please guide me on how to go on about that. Thanks in advan...

VAT IDENTIFICATION NUMBER REQUIRED

Hello everyone, I am trying to set up a new business account , as this particular account is a private account and am being asked for VAT IDENTIFICATION NUMBER which I don't have. I have clicked on the I don't have option, but it's just not allowing ...

Verify my age using Amex

Hi, why is it american express credit card (based out of UK) is not supported to verify age? This is very unfortunate!Thanks,

Resolved! listing not showing

Hello, my account details are fully verified and registered in the UK. My listings are live, but they are not appearing in search results from other devices, and when I open one listing and click on “See other items”, none of my other products are vi...

Resolved! how to calculate 25% refund to buyer: Private seller

I sold an item for £18.60 + BP for £1.38 which totalled £19.98I want to give a refund of £5 of 19.98but when I try to issue a refund The total is showing £18.60, if I were to refund £5 would that be £5 of 18.60 0r 19.98how do i refund so the buyer re...

New payment rules

So I have recently received an update on my account to say I have met all the criteria’s as a private seller and will start being paid for items I have sold 24hrs after the buyer as paid. ( I have sold 2 items since then)This as not been the case and...

Resolved! How do I change Best Match to Time ending soon

Just after ome help to stop this happening all the time

Sellers Cancelling winning Bids

Lately on eBay, I’ve had sellers cancel after I win and pay promptly for unique auction items (in my case, LEGO lots with real photos). Reasons given are things like “can’t find the item” or “damaged,” or "I uploaded bad photos" but it’s hard not to ...

Retrieving money

I recently sold an item for about £200 The item has been delivered , the buyer was satisfied and the money is in my e bay account. However its been there a week and i cant see how to get it paid into my bank account,Any ideas,Paul

Incorrectly labelled product

I was looking to buy a laptop but noticed that the image used is of a model that does not match the one described in the item description - the photo is of the 13ALC6 and the photo is of the 13ALC7 . EBay item number 388563357196

Printing Simple Delivery postage labels - can't only do one at a time!!!!

Please can you ask Ebay's software engineers to ensure you can bulk print simple delivery postage labels? Currently you have to print them individually which is time both consuming and wasteful of paper, etc. Once again, used to be able to do somethi...

postage problems

I am trying to buy some old magazines from a seller. I live in Jersey, Channels Islands and he can't seem to remove the restriction with my address. The ebay message says " this seller does not post to the channel islands". Can anyone help with this ...

Bids don’t show until too late

Sometimes when I bid in the dying seconds for a listing, the listing has been showing for example £69.00, then after I have bid at £92.55 it shows another bid by someone else at £94.55 from 3 days ago, as you can see in the photo my bid is 1 minute a...

Postage cost

Since today eBay is now giving me pre paid postage labels. Before I done delivery myself and sent 2nd class letters. With the new pre paid postage I am now at a loss with the items I am selling.Does anyone know if this is normal or how I can change i...

Postage

my sales went from this ^^to this; without me changing anything.I had made 7 sales previously all were making me money with just posting as small letters. now sales are like this for some reason and I’m losing money and had to cancel the orders

Recover of postage

Hi, on the 20th July 2025 I sold an item and posted it through a courier different to those offered by Ebay, which I paid myself. I did not use Ebay's couriers, still I was not paid that money into my account. How can I recover that postage money? Th...

Buyer requesting for me to send item after posting period

Hi Ebayers. I've had a request from a buyer to delay posted since he will be out go the country by a week, will this affect the time allowed for me to actually post item!

Ebay assisting online criminals

I have alerted Ebay to fake watches being sold at least a dozen times and each time they have replied that a customer service person has looked at the listing and it is alright. I have a few years experience buying and selling watches and I know what...

Evri

Evri is useless as a delivery company. They either fail to deliver on time, which means waiting all day, or I have been waiting for over a week. I continue waiting for a delivery. I want to buy security cameras from an eBay seller. If the seller uses...

Royal Mail

Is anyone else having issues where the ebay purchases are not visible on Royal Mail which is how we despatch our ebay orders?

Missing item

I've sold a dress but the buyer has said they never received it, so I've had to give them a refund. I've tried contacting ebay,but it's impossible, so I wondered if anyone can advise me what to do next? I've tried contacting evri,which again it seems...

Charges

I sold an item for 2 pound. There was a promotional fee of 29p but my available balance is only 76p. Where did the rest of my money go

counterfeit

Need help counterfeit

Recent eBay changes for buyers and sellers and its conrols over postage!

Can any body speak in favour of them. I find them bewildering and the outrageous buyer protection fee is really the transfer of charges from the seller to the buyer!

I purchased a tabletop dishwasher in December 2024 and it stopped working in july, but cant get any

I purchased a tabletop dishwasher in December 2024 and it stopped working in July. Can't get any reply from seller?

Did not get paid for the items I sold and returned

I returned a portable blender and I didn't get the £15 refund and I sold an apple iPhone charger for £3 and I didn't get paid so I'm getting worried I need help because I'm selling Bose companion 5 on eBay bid and I'm getting if at they end I don't g...

Why does eBay allow sellers to sell counterfeit items that clearly contravene their policy.

We don't allow counterfeit items or unauthorized copies to be listed on eBay. Items sold using a brand name or a brand logo must be original and made by the brand or manufactured on their behalf. ebay clearly ignores this policy knowingly allowing Ch...

Simple Delivery couldn't be harder if eBay tried!!!!!

Hi, been using eBay for years with little issues. Since bringing in Simple Delivery it has become a nightmare.Firstly (the best option) was to offer the sellers the choice to use this new system, or carry on choosing our own delivery methods (that wo...

A bid and an offer

Hello I have an item listed for sale and I have just noticed I have an offer and also a bid for the same item, I was wondering if I can accept the offer or do I have to wait till the auction has finished.Thank You

Hard drive received has different serial number that shown

hi. I bought a 16TB hard drive from shown in their ebay photograph of a sealed package revealing serial number etc back in February 2025 with the understanding of having a manufacturer warranty. Only in July I recently opened it up for the first time...

£10 off £50 has disappeared after downloading app

After downloaded the app the £10 off for a £50 purchase has disappeared. Has anyone else had this issue?

Item slated for postage collected in person

I ordered an item and paid for delivery but the expected delivery date turned out to be too late. A relative lived near the seller so we arranged for the relative to pick up the item in person. The seller can't update the delivery details now and I c...

I can't add photos from albums since the video update

Hi Since the latest update, that now allows you to select videos, I no longer have the option to access my albums.I only have the option of my entire camera roll. I can’t go back through thousands of photos to find the photos I have taken of ebay ite...

Rude messages

I was sent rude messages from two separate members of eBay. One was particularly disgusting. I did a complaint to eBay. They said they can’t find the message’s I had also sent them a screenshot of both messages. the message’s are on there and also in...

Why is so annoying to reach the Customer Service on phone?

I am so *bleep* of by being charhed for an dd which I meant to post in free category and when I am.trying to reach a real agent and to talk to anyone in person eBay Bot is keep rolling me like a stupid rollercoaster How can I get rid of this stupid e...

How to escalate a complaint?

I purchased several items from one seller and paid for 48hr tracked delivery.The item didn't arrive so left it up to the date that these items were needed to see if they arrived.At this point I requested a refund from the seller due to the fact that ...

The seller does not ship to my country

Hello. Is there a way for me to contact the seller without having bought an item from him? When I tried to purchase the item it said that the seller did not send to my country. I would like to ask him if he might reconsider, I will of course be payin...

New photo upload

Is anyone else having trouble with the new way photos upload? It seems to put them all in the wrong order which is so frustrating, and trying to move them about once uploaded isn’t working properly. How can I report this to eBay tech team, as I seem ...

Cancelled order

I ordered an item by mistake and the seller agreed to cancel the order but eBay won't allow him to refund me although the item hasn't been dispatched and the seller has agreed.whatnow?

Returns request

Having problems with a buyer first he claims a box of playing cards what empty and wants a refund, I had checked and weighed them so I told them that and the empty box would weigh alot less, and then he puts a claim in for cards are fake and wants to...

MC999 account suspended

My wife created her seller's account and I it got suspended straight away. We managed to speak to an agent then he stated "we do the sometimes to verify account". He unsuspended it. Then she listed her first item, it is a genuine item bought from one...

What do i do ? R.M charged me £7 to deliver evri parcel

Hello . I bought an item on ebay and the seller dropped it of at a parcel shop for evri to deliver . I got a tracking number but no movement after drop off . A week later i get a card from R.M saying i have to pay them £7.00 due to no postage paid . ...

Resolved! very quiet buyer

It has only been a couple of days, but I have a feeling the buyer doesnt want the item anymore. Maybe he didnt realise the distances in collection or its just not convenient. I cant nag him but I want to get past this.

Order not received

Hi i ordered an item on 31st July, on 4th August Evri said it was at the depot. Since then there has been no update. It was Ebay simple delivery so I have had to contact Ebay with regards to not receiving it. I contacted them on 6th August and was to...

Evri postage

I hate this company the last l item they posted for me was lost. Address correct but never got it and eBay extracted the money to refund to the purchaser but I have seemingly no point of contact for this shower of xxxxx! Now I want to send something ...

Postage refund

Buyer gave me wrong address so item returned back to me. She wants to cancel order but wants a full refund including postage iPad to send the item.

Postage while selling.

Increasingly frustrated in trying to sell an item with the postage arrangements, Preview shows "Varies" for postal charges and cannot change it! " Help" says to Change delivery service/change postal charges but cannot find such an option.

Ebay only cares about money

Hi all,Over the past couple of months I've been updating my power tools, had a look on ebay and was astounded by the amount of fake Milwaukee power tools, when I reported them to ebay, they told me they had reviewed a couple and decided they weren't ...

Offer accepted, buyer not responded.

I've had a listing on for around a year, I forgot it was still live.A buyer contacted me to ask for a best offer as they were going to be in my area and could collect. They offered a cash deal that was too low. I gave a price and said PayPal only. Th...

Unable to buy from UK with seller's global shipping program enabled

I am unable to buy an item, because "the seller won't ship" to my location even tough the seller has reasured me that they have the "Global Shipping Program" enabled.

Evri drop off

Happy using Evri as an alternative to RM, but every time I drop something off, I have to type my email address into their barcode reader device. Is there some setting on Ebay that I am missing?

Change tracking details

Hi , I downloaded Evri posting then sent my item via Royal Mail .how can I change the details as e - bay will think I haven’t posted the item .TIA

Hi someone as bought my item from overseas,I had postage for UK ,what do I do ?

What do I do about the postage costs, as I have costed for UK postage

Item not received!

I purchased an item from a seller 6 days ago and delivery was advised to be 3-5days. I’ve just been on to my account to check the status of the order and it says that the seller is no longer registered. Does anyone know what this means and also does ...