Click and collect and Evri

[phil461483]

A Click and Collect garage is refusing to accept deliveries from Evri however they are not telling anyone and so deliveries are getting returned. I want to get in touch with eBay so that others don't get this problem as everyone loses by it. The garage says they can't scan in the Evri deliveries being the reason and so stuff sits on the shelf for ever. I feel this should either be sorted out or the site should be removed from their list of click and collect destinations. eBay seems to be set up to prevent meaningful communication on anything other than and individual product. 

[kat@ebay]

Hi @phil461483 ,

Thank you for your post.

If you reach out to customer support to speak or chat with the team that deal with click and collect you can provide the garage's details and post code. That team can then follow up with the store to confirm their inclusion on the programme. Contact us option here.

Thank you,

Kat