repair spares

[goodluckagain12]

I AM SO NOT HAPPY WITH EBAYS RESULT I SOLD AN ITEM UNDER REPAIRS SPARES NOT WORKING 

HAD TO SEND TO USA TOTAL WAS 135 POUNDS THE CUSTOMER SAID HE WANTS TO RETUN AS NOT AS DESCRIBED  NOT WORKING I SAID IT WAS REPAIRS OR SPARES HE TOOK IT APART SAID BROKEN THEN OPENED A CASE  NOW EBAY HAS REFUNDED HIM HE STILL HAS THE ITEM I AM OUT OF POCKET FOR 140 I HAVE CONTACTED EBAY  SAYING THIUS IS NOT RIGHT YOU LIST SOMTHING AS BROKEN YET YOU STILL LOSE OUT I AM SO ANGRY ABOUT THIS ANY ANSWERS ???

[tressygirl]

The thing with cases is that they are all automated no point challenging them when opened,  as no human contact is present.  If you did not accept the return and issue a paid  return tracked label,  then the buyer escalates,  eBay step in force the refund,  and the buyer gets to keep the item.

You should accept, send the label, refund only when the item is back with you, then you can appeal the decision and you may have had a good case here, as the buyer is asking for something not offered,  that is,  working parts,  and also took the item apart so it could not be returned in the same condition as received.

I'm afraid you did not follow the above process so eBay have refunded the buyer from your funds.

@goodluckagain12