I seller sold me a dpoor item and refused to accept return.

[wfaw3937.df1q4bjzgh]

I arranged for a phone call today at lunchtime from eBay. something went wrong How can I receive tis call again

[**peaseblossom**]

You can request one here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[papso22]

Have you actually opened a case using the money back guarantee?