Seller News: July 2025
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Forum Posts
Negative feedback
Before a resolution could be sought my buyer left negative feedback. We have now resolved the issue, the claim for refund is closed however the negative feedback remains. is there any way to resolve this? Thanks
Seller has banned me from buying from them - for no reasons
I tried to buy a piece of furniture from a private seller. When I enter the 'buy it now' I get a reply 'The seller isn't accepting bids or offers from you'. I have no history with this seller. Ebay seems to be a useless platform to buy when the selle...
messages sent
I had this message come through yet I have not sent any messages apart from confirming the book a customer was after was Not the one they were looking for, so no sale was madeDid I do something wrong by doing this??I tried to see the email sent but i...
Wrong tracking number
I’ve made an error when inserting tracking number to a sale I made. Can I edit the tracking number on eBay rather than wait 2 weeks to get paid . The item has already been delivered.
Postage options
Hi , trying to list some fishing rods that are over 2m long . There is no valid postage option for these , can I override the simple delivery for them them ?
Refund
Hello I made a purchased with a description however when the items came through which it took longer it does not fit the car and also does not fit the description and I requested for a return and refund but the seller declined a refund here is the it...
over £100 VAT added to £525 Chrome Projector I'm selling
Hi, I've been selling on Ebay as a private seller for over 20 years. I got an offer for a projector that's been listed for several weeks and I accepted to get rid of it. The buyer emailed me and said it would take £100 over his budget due VAT being a...
Evri label
The Evri QR code has not been recognised. How can I get a new one to send my item ?
How to send item which is 90cm long when eBay goes just by the weight of items
So annoying that there’s no option for sizes only weights of items, buyers have to pay the extra cost or cancel orders!!
Delivery of Parcels more than 61 cms long
For a private seller, automatically sent to "Simple Delivery" on my new listing,the only options given are Royal Mail or Evri, only up to 61 cms long. On theebay website it says that Evri take up to 120 cms, so why can't I find an optionto post a par...
Cant collect an item help
Hi so i ordered a racing simulator steering wheel for collection on ebay and since paying the seller hasnt answered any of my messages and so i cant collect it and ive tried to cancel the order and hes rejected the cancellation so what am i supposed ...
Failure to cancel
Hi all. Buyer made an offer , I accepted meaning payment was made automatically. Buyer asked for cancellation. I thought I’d done this as was told cancellation in progress. I’ve now received an email from eBay saying cancellation not possible as 3 da...
collection my item
how do I extend the time period to collect a item I've bought from eBay that has been delivered to my local Argos store
Posting an order
When I try to get the QR code it says that the ‘post from postcode is not valid’ how do I fix this please? Thank you
The QR
I just sold my item but the QR is not working so I can’t print label what should i do!! Thanks
Ebay only cares about money
Hi all,Over the past couple of months I've been updating my power tools, had a look on ebay and was astounded by the amount of fake Milwaukee power tools, when I reported them to ebay, they told me they had reviewed a couple and decided they weren't ...
Posting without using Qr or label
Hi - my buyer did not leave a space in her postcode and so the usual method of posting - Qr code or print label would not work - so I posted old school as in went to post office - but it won’t let me say it’s been dispatched and keeps saying I’m over...
Unable to withdraw Money from eBay Wallet
Hi, I am new to eBay and I recently sold 2 products on ebay those were delivered on 4rth august or before. I see some balance in eBay wallet like for e.g. 11 GBP but when I click on withdraw I see my bank account number and button at bottom is disabl...
changing to a business account
i have been with ebay years now i want to change to a business account and get the basic shop my question is if i list an item but there are 30 of that item available is that 1 item listed or 30 off my limit
Not received a returns label
Hello there. iv asked to return 3 gel polishes I purchased as they are not genuine. the seller has accepted and asked for my pay pal information to pay back postage.I don’t understand why I can’t have a returns label for them and then get my refund a...
guarantee on laser tools 5651 mechanics head lamp
Purchased 21 march 25. order no 23-12839-37711. This has had very little use and now will not switch on. have tried to contact seller as I think it should be guaranteed but they have not replied.
Ebay Policy Violation - second in a year
I have had a second policy violation within 12 months on different items. What, if any, impact does this have on a business account? TIA
Lost phone - buyer re-imbursed but I've got nothing?
I recently sold my husbands Samsung Galaxy Phone on EBAY.(just like I've always done with both his and my own phones when we got a new one - never had an issue before).However, when the payment was still showing as pending, I cintacted the seller to ...
Cancel item
Hello, 27-13393-54359 it’s order number , I bought this product yesterday and 5 mins later I send cancellation this product because is wrong address delivery . Seller declined this cancellation, can you help me please ?
Policy Changes
I’ve reported two sellers for items that are illegal to sell. First an e-bike battery withactually impossible claims ( 600,000 mA) in Amps that’s 600 Amps! You could run a lorry on that. Apart from being physically impossible and totally wrong , it d...
Blocked bidder
I blocked a bidder who I suspected of not paying if they won but they still bid on the item AND won the bid. Why did this happen?
I don't want simple delivery
Email received today says I can get in touch, except my only options are to talk to an automated bot or to post here, so I am posting here. Ridiculous that there is not a straightforward way to communicate with customer services. I do not want simple...
My eBay
World market. Why am I being shown all these alternative items that have prohibitively high import and postage charges. Why am I receiving offers for stuff that are on a list of stuff looked at but not saved by me. These ‘offers’ are not appropriate....
Mark item as dispatched
I have recently sold an item, and the buyer has paid. I have dispatched the item by Royal Mail and informed the buyer, but I didn't get the postage label through eBay. I have tried to manually mark the item as dispatched, and enter the tracking numbe...
Purchasing issue
Technical issues 500054
Returning a handbook
I want to return the Toyota handbook that I bought because my nephew has sent me the same book, so need to return the book I bought.Not getting anywhere with your returns page.
Buyer cancels after postage has been paid but before despatch.
Hi. i am selling a laptop and the buyer has bought and funds have been paid. I have packaged and paid for the postage including protection which came to £24. If i accept can the postage been taken from the refund? Or is it better to decline the cance...
Fake defective product
I bought an item (Philips one blade head replacement) and received them but they are clearly fake. EBay says contact the seller but when I try I get caught in a loop. I’m not even bothered about getting my money back although I’d like to if possible ...
Selling Coral
Hello, I have read the terms and the policy on live animals, but there are thousands of listings of coral for sale on ebay, so can somebody explain what is happening with the so called live animal ban?I want to start selling corals but there is too m...
Posting an item later.
Purchaser has paid for item but requested that I hold off from posting for three weeks as she is away. Am I ok to do this and do I print postage label now?
Cancelled Order Feedback
I purchased a item earlier and laid immediately. After a short time i get a notification it has been cancelled and a refund sent. This is annoying as i laid with PayPal so now i have to wait for the money to be debited before i get it back and then l...
Buyer asking for a £5 refund
Hey everyone Just need a little bit of guidance as I don't know if I'm missing something but I do have my own conclusion. A posted an item with a Buy now price of £180, then incorrectly countered with the amount of £185 when it should have been £175....
Contact e bay
How do I contact by phone or e mail e bay ?
My account is locked
I have recently paid a debt recovery service a fee I was not aware of I have a reference number of paying the fee any chance you can unlock my account as I have stuff in my basket I need to buy
Adding payout account
I was trying to add my card as that’s what it says to update the card and when I do it, it doesn’t work
Password
I have forgotten my password
Cancellation
I ordered one bangle who was description was not clear at all and now l find out it’s baby bangle and seller doesn’t cancel and asking for £10 delivery charge after 4hour l ordered the item and they say we posted after 6:00 evening how they can post ...
Won't give me my money
listen I don't know if you read these but I've got money on hold and I want it now I've got bank details on there now give me my money I sold it I want my money
Buyer since 2006 but no transactions
I am selling an item and a buyer from Lithuania bought it. He has been a member since 2006 but has no transaction history. i listed my item as collection in person and he has asked for it to be collected by courier
how the hell do you get in touch
i need to speak to agent
Resolved! What if the item I purchase is fake?
Hello! I am fairly new to using Ebay but just wanted to ask. I recently took a punt on a purchase, seller has good feedback so thought why not. Here is the item. Since then, I have noticed posts for similar items arriving and being fakes not manufact...
Cond by a buyer and ebay
I sold a portable dvd player on here all still in original packaging as new. Only used it once. Was working 110% have plenty of photos of it working in 3 stages and all accessories etc. Guy buys it, send it out. He kept it for 28 days then on day 29 ...
Postage
Wondering if anybody else has had this problem eBay‘s prepaid label gave me a custom size of 61 cm unfortunately when packaged my item was 65 cm and I’ve had to send it via parcel force I can’t seem to get hold of anything on eBay that tells me how t...
Inventory count issue: Stock goes to zero after a single sale
Subject: Inventory count issue: Stock goes to zero after a single sale Body: Hello everyone,I'm hoping someone can help me with a very frustrating issue I'm having with my product listings.When I create a listing and set the available quantity to mor...
Sold and item and now need to change postage as its exceeds dimensions
I sold an item and the suggested parcel size is incorrect. How do I cancel the original postage (label etc has no yet been printed) and change to another option?
I cancelled my order as the seller said I needed to collect but on the sellers page it said it was w
On the sellers page it said delivery free with evri .. then I got a message asking when to collect it I wrote and told them that I can’t collect so I cancelled it .. but now the seller has sad they will send it by evri but eBay won’t let him on as to...
Evri
Our local evri drop off shop is in a tesco express shop and since last week the label printer has been taken away so today we asked in the shop what was happening and the staff told us that the label printing machine has had so many problems it has b...
Buyer has item and claimed refund
I sold an item, the very same day as buyer paid he claimed not received and wanted his money back. I provided all the tracking details and can see they have received the item but ebay have refunded them. They now have my item and my money. What do I ...
Issue uploading photos
Hi anyone else having issues uploading photos now that EBay have added in add video to listing? used to be very simple and easy to do. In order to finalise my listing I’ve had to give EBay access to my whole photo library which I didn’t want to do (r...
Changing a tracking number
Hi. I am quite new to selling and worried I’ve made a boo boo! I sold a £300 item and the buyer paid straight away, I downloaded the label but saw they had only selected standard postage which would not cover the value of the item, I asked if they we...
Offer made unable to accept
I would like to accept an offer made by a bidder but when I tap up respond it just takes me to the listing which I can end listing, revised listing or sell similar item?How can I accept pleaseListing # 297520568170Steve
Resolved! Tracked 48 label which was not accepted at the Post Office on Monday 4th August
I purchased a tracked 48 label on 4th August which was not accepted at the Post Office, I then used 2nd class mail so I am £3.45 out of pocket how do I get a refund from E Bay / Post Please help as E Bay are just sending me around in circles
My items are not counterfeit
2 of my listed items have been removed by ebay stating that they are in breach of the counterfeit policy (ebay claims they are fake). These items are genuine and authentic. I purchased them myswlf from an official store, i have provided a picture of ...
Posting parcel label issues
I had to go away unexpectedly and wasn’t able to send it off by the date selected by eBay so now I’ve gone to send it and the QR code isn’t available. How do I sort this out?
Item lost in transit
Hi there! My item got lost in transit. Well I say lost but what happened was Evri said they couldn’t deliver my parcel because it got damaged and the pieces inside my parcel was gone. I emailed them for them to come back with saying “I will have to ...
Buyer will not supply 6 digit code after collection
Buyer has collected my item but didn’t supply the 6 digit code, trusted that she would do it when she got home, does one know how long it is before eBay releases the f7nds to me
Set Up Payouts?
I've just created a listing to sell an item for the first time. I've arrived at a screen where is says the listing has been successful and its says "Next add a way to be paid" but when I click on the button nothing happens. What do I need to do? Any ...
Purchase not in Purchase History
Thanks to Jckl1957 for his previous advice. The order acknowledgment I received came to my normal email that I use for eBay, thus I don't understand why it has not appeared in my purchase history? Any ideas how I can raise this, and the seller's fail...
Ref
I got something I I didn’t need and now there not refunding my money and there not responding to my texts
How to cancel a offer been trying all day just keeps going round and round just like a merry go roun
Hi how can I cancel a offer made this morning been trying all day to cancel a offer but it just doesn't work
Change from collection to posting
Hello all,I have sold an item for collection only but I have now agreed to post it. There doesn't seem to be any way that I can spot to mark it as 'dispatched' as it's for collection on the listing. Can anyone help please?
Trying to issue a refund but it wont go through
Refund not issued
Simple Delivery won't give me option to send LARGE package
Simple delivery is ruining a special birthday today!!!I have sold hundreds of large parcels... much larger than ebay's 61x46x46cm medium size maximum!Today i am attempting to list a bicycle frame which, when boxed up measures 105 x 27 x 56cm.Where ha...
Simple Delivery STILL forcing itself on LETTERS & OUTSIZE parcels
How many other sellers have complained about Simple Delivery STILL forcing itself on LETTERS and on OUTSIZE parcels? When I complained on 18 JULY 2025 I was told it was a "known problem". Subsequent complaints I got told there were updates but no fix...
Postage changing from original listing
Selling a small item, the postage was calculated at £1.55. Once sold - the SAME DAY - the postage jumps to £3.35 - and I have to pay the difference, on an item that was for sale for £5.99. Why am I paying this? If eBay has calculated this incorrectly...
international
Why is eBay still allowing to advertise on their website when they have kept customers money and not send their purchases?
Two items sold to the same buyer, need to cancel one postage so the buyer gets refund
I sold two items to the same seller. I need to cancel one of the postage labels so the buyer can get a refund assisted both items in one parcel. How do I do this?
Removing Negative feedback
Hi All,l left a negative feedback by mistake on a very good seller and I want to correct it, but how can l, anyone help please?
Selling a Signed bottle of Richard Hammonds Whisky to raise funds for Local Hospice
I was awarded Best in Show at a Classic Car Event Juky 6th held at St Michaels Hospice judged by Richard Hammond and was given a signed bottle of Richard Hammonds new Whisky by Richard Hammond in the presentation. I wish to sell this signed bottle of...
Simple Delivery not large enough for parcel
Am I missing something? Attempting to sell a golf club which has a length dimension of over 100cm, but largest option on "simple delivery" is 61x61x46. Recommended option on the eBay app was to use "small parcel up to 2kg" which is 45x35x16. Any help...
Resolved! Simple Delivery Return
This morning I received the following email... "Hi, We're contacting you about a return request your buyer opened for *****. This order was processed through Simple Delivery, so we handled the return on your behalf. You don't need to take any action ...
having to provide proof of ID again
I have this message on my selling account: "It looks like you need to provide more information to verify your account details. We need this before you can receive payouts from us. You can send us what we need by selecting the alert on your Seller Hub...
Postage refund scam
I've purchased an item costing around £500, I have received an empty POST BOX cardboard box which has clearly never been sealed / taped shut. It came in a Royal Mail bag apologising for the item being missing. I contacted the seller who immediately o...
HMRC, 30 items limit
Hi,GuysSorry to say I will be leaving ebay soon due the 30 items limit.I won't be giving my national insurance number to anyone, its a ridiculous rule, which hasn't taken into account people who sell coins, stamps or like myself records a collection ...
Resolved! Postage Label not recognised at Post Office.
I presented 3 parcels at TWO different Post Offices today (Sat 2nd Aug 2025) both of which could not scan the pre-printed "Simple Deliver" Postage Labels paid by the three Buyers. Yesterday I posted one parcel at the same Post Office with no problem....
dx delivery company
they are trying to deliver to the wrong address again they say they attempted delivery but missed me but was in all the time how do i contact them or complain to e bay mick
Help! How do I send a return label to Germany for a watch sent through the global shipping system?
How do I send a buyer in Germany a return label for a watch sent through the Global shipping system?
dispute with an item I sold
I’d like some advice please specifically on a dispute with an item I sold.I’ve been a private member for in excess of 20 yearsI normally sell between 50 & 100 items / year.I have always maintained 100% feedbackThere has been the very rare occasion wh...
Cancel a listing
how do i cancel a listing
Purchase not in Purchase History
I purchased an item and have an order number, but the item does not appear in my purchase history. The item is not as described, and I want to return it for a refund, but the seller is ignoring me. How can I get eBay to help, please? When I input the...
Seller requesting name and address
Seller had failed to ship item so I lodged a report just before the 30 day deadline, seller then responded to apologise for the delay, they had forgotten to set their status to away due to recently giving birth. They have now messaged to say that the...
Return dispute
Hi, I need help urgently. The seller sent me a return label and insisted the item be collected on a Friday, even though I explained I couldn’t take time off work and requested a weekend collection. They wouldn’t work with me on that, so I followed th...
Delay in response
OK question,if you were away on holiday for several weeks, came home to find your item you ordered has been delivered in just bubble wrap and a handle damaged to then find out you had been hacked on all of your Internet accounts as well.To then try t...
Pushing viewed items
EBay- please stop pushing notifications for ‘seller offers’ for items that have been viewed in passing and are not in put baskets. We appreciate that you’re only pushing adverts where you’ve conned a ‘promotion fee’ out of sellers but this latest ste...
PIN No
I bought Hermes Bag.The postman need 4(four) digit of PIN No. to release it. How can I get PIN No?
iPod touch 7th generation
Hi I bought this iPod touch 7th generation in December. I received it in January. I have been using it but now the charge doesn’t last an hour on it can you please help me as I can’t reach the seller
Funds pending
eBay says i will have available funds on today's date however I still haven't got the funds into my eBay balance anybody know what time this will go into my available funds?
Ebay payment
Hi all have had 2 items I sold delivered on same day. They show as delivered on the order page. However after the 2 day wait ebay have only released funds for one item, There is no indication of a hold, just says payment pending, any ideas?
Late dispatch
just had bought an item of my eBay and it’s say I need to post by the 07/08 however I’m away until the 16/08. Is this still okay or will eBay cancel the order due to not posting within the recommended dispatch time? I have also contacted the buyer to...
'my collection' doesnt appear in the UK version of the desktop?
hi, i am not sure if this has been answered before but i noticed that the global version of Ebay (Ebay.com) has a section on my account called 'my collection' where can upload my bulk trading cards for sale, but the same option doesnt appear on the U...
Feedback i left for a seller removed by ebay and i m furious
I left negative feedback for a seller and eBay removed it .I bought a bed ,contacted the seller to arrange collection and got told it was no longer available .She would not cancel the order to get my money back I had to sort it all out with Ebay myse...
Bought item for collection
Bought an item buy it now for collection, bought paid messaged seller for collection address, no response messaged numerous times over the last 9 days since purchase no response. Tried cancelling order with eBay rejected, sent email to eBay no respon...
Hi,
Hi,Have anybody seen this message before! What you do in this situation? Thanks. "Sorry, you are not allowed to purchase this item. This item is only available to buyers who have not purchased 2 or more items from this seller in the past 10 days."
Bidding
Has anyone come across where an auction has ended but it still has about 3 minutes to run.I've bidded on an auction item and it said I was the highest bidder and it went into the ended section on my watch list, only to realise that when I clicked on ...
Two accounts same email
I have an eBay account and sold an item which was purchased. The buyer contacted me about it. When I went to log in I received a Network and technical error. It now seems that I had two accounts with the same email. The buyer is contacting me but I c...
Late dispatch not accurate
Hello, I hope you are well.I recently received an email from eBay saying that some of my orders were posted after the dispatch time. However, I have checked all my post office receipts and they all show that I dispatched the orders on time compared w...
Accidentally posted the wrong quantity
I accidentally shipped the wrong quantity to a buyer and wish to send a second shipment. With eBay now controlling shipping, it's not obvious how I would do this. To complicate matters it was shipped via eBay's global shipping service. Any suggestion...
Help
Hi I was sold eye patches they were out of date the use by date was covered by a sticker with a false date on I used three days in a row when my eyes started swelling then I noticed a smell this is why I checked use by discovered the above ?ebay ,the...
Return package issue caused by THREE mistakes
I was buying two trousers online and they came from China. Understandably so I tried them on and they weren't as how I wanted them as I bought them in the wrong size. I then want to return them but never having returned a package before I thought the...
damaged
iv sent am item and evri have said its been damaged beyond repair and cant deliver it to the buyer. ebay is holding the money so iv not been paid and buyer hasnt got item. cant get any help from evri or ebay
payment on hold pending delivery on item that has been collected already
I sold a kitchen for collection but it has a postage listed on it somehow (by mistake) . I accepted an offer and the buyer paid.They collected the item, Ebay will not release the funds until it is delivered (which cannot happen of course) how can I g...
GSP current outage, Important To log it with eBay customer support. GSP is not working properly
the last few days I’ve had a couple people from different countries telling me our GSP says their country is not included. First time I had to use international postage and again this morning a different country had the same issue. I contact eBay thi...
Global Shipping Programme GSP Not showing Germany Sweden and others Turn Off?
Hi all, Has anyone got information on the global shipping programme not showing for Germany or Sweden on items? they seem to have been removed from the list with no indication or notice, much like the USA was in recent months, that was due to the tra...
searching error
I posted my selling item on ebay, but I think it's not post to the public. my items viewing is zero, and I cannot find my listed item when I search "key word" ( I can see my selling item in my account m,but no one see my item)
Return Case Closed - Need to Reopen
I was sent a defective item. Seller sent another unit which was also defective. I requested a return & refund in a message to seller which they ignored. I raised a return request and heard nothing. Then the request got closed by eBay and I cannot reo...
Postage options
I am selling postcards and want to choose Royal Mail 1st or 2nd class letter but I no longer have that as an option when listing an item only large letter. Sometimes it seems like eBay change things just to see what happens.
Fake product
I recently bought some Peter Thomas Roth face tightening cream when I opened the tube the cream was white in colour and I tried it out it did absolutely nothing when I investigated further I found out that the authentic cream is meant to be a caramel...
QR Code Not Working
I downloaded a QR code to use on an item I have sold. When I took it to the Post Office and the code was scanned it said the code has been used. It hasn’t. I am not sure what action to take to replace it.
Sending a parcel
HiI’ve sold a item where the buyer paid for postagetook the qr code to post office and post office said Qr code is invalid. tried requesting another qr code but it says only one qr code for this item
Can't seem to pay.....
Has anyone got a solution to this please? Trying to pay and get this message....
Says my funds are available but there not there and i havent withdrawed them
Says my funds are available but my balance is 0 how do I get my money
trying to get an Evri Label
eBay keeps doing Royal Mail labels instead of the Evri I wantis there any way to make sure eBay simple delivery generates an Evri labelwhen I take a larger parcel that Evri would accept (longer than 61cms ) to drop off at post office, with the royal ...
Card text value
I am trying to sell a Pokemon cards but even if I stay in the limit of the character limit as soon I am about to post the listing I can't due too many characters
Resolved! Postage
Hi. Grateful for comments on sending a fishing rod which when in cardboard tube will be 170 cm long. When I drafted the listing Ebay suggested Parcelforce 48 for £13.83, which sounded too cheap. Have I neglected to do something obvious in drafting my...
Fake item ? How to report to Ebay
Hello, I cannot see where how to let Ebay know that I believe an item I have bought and received today is fake. My 1st suspicion was when Evri delivery company updated to say it was collected - except it was a 4 hour time difference i.e. 1 am in the ...
Damaged TAG Heuer Watch
I hope that someone out there will help me get my money back for a Tag Heuer watch I bought recently. The item was described as working perfectly so I bided and won the auction. The problem started when I inspected the crown, which was described as s...
selling fees
Is anyone having the same problem as me. I think we are allowed 300 items a month for free, any more than that and they start charging fees. I normally relist in bulk quantities, say 60 items all in one go. When i do this i always check that i am not...
Global shipping
I have sold a few items but they need to be shipped abroad, customer states they cannot pay as comes up with “unfortunately this seller won’t send to your location, contact seller to get delivery option” I set as international / global shipping so un...
Postage labels
Having just waiting more than an hour or a call back & tearing my hair out!,,I am trying to get a collection , some times it has worked other times not . In the instructions it says GET A PRE PAID LABEL. & book & they will bring a label I of my label...
Is anyone having problems purchasing items i get as far asgo to basket then it gives me a generic me
Is anyone having problems with purchases i get as far as go to basket then I get a generic message about server
Buying ebay.uk item shipped to eu VAT calculation question
I am a little confused with regards to VAT. I am buying from UK seller and item shipping to EU.Item bought through "make an offer". I read that VAT (presumable UK @ 20%) included in price. Lets say item is 70 gbp, that would make VAT free price about...
Cancelling an order (after cancellation is declined)
Hi I requested to cancel an order which the seller did decline however after messaging they have said that they will be happy to cancel the order but are now not able to do so as they previously declined. How do we resolve this?
ebay simple delivery
sold item on ebay, ebay said get postage label simple delivery , could not use that simple delivery label as it would not let me edit it , so posted the item my self to buyer , theres no option now to say item has been dispatched or to add my own pos...
Help: Evri keeps delivering the goods I have bought to the wrong address.
Help, Evri keep delivering the goods I have bought to the wrong address. I have had to track them down myself. I have told Evri and they do nothing. Apparently it is the new Ebay Simple Delivery.....it doesn't deliver and there are only automated res...
selling
Why does an item I have listed at £25 - starting price - show the starting price at £26.68 on the listing
Partial refund.
Returned a dishwasher as it was not working properly. Seller said it was working and paid me two thirds of value. I had nothing to gain by returning a working item and maintain it wasn’t operating properly. He is also refusing to reply to my contacts...
Buyer not replying to arrange collection
Hello, I sold an item, the buyer made an offer I accepted it, got paid but the buyer is not answering my messages regarding collection. I’m not sure what to do now. Wait or refund the buyer and relist the item?
Problems with eBay
I sold two items internationally - one to Spain one to USA. I put delivery fees through but eBay stated they both had to go to UPS for delivery and did an automatic delivery label for both buyers. I couldn’t take it to UPS in my town as I am severely...
Seller return misunderstanding
Hi, i purchased a £30 item from a seller which required £40 of additional parts to repair which i ordered a few days later, the estamated arivival time of my original purchase came and went, but the additional components arrived very quickly. When my...
Seller is unwilling to accept a Return
Hi Ebay community,I made a purchase one week ago I no longer want or require the item. However the seller is refusing to accept the return.The item is unused and I no linger have a need to use it. I have contact the seller and explained my intention ...
Graphics card box came empty what should of been in the box?
I brought a gaming pc from a seller on here I just gone to set it up today and the graphics card box was empty can someone help me understand this please
Posting/cant mark as dispatched
I have sold some items and used my own on line Royal Mail account to send as Tracked 48.I can't mark the items as dispatched as get stuck in the ebay postage loop. I've messaged the buyers to explain and that's all ok. Will this cause a problem with ...
Combined post
Hi everyone,Have a slightly tricky problem. A buyer bought 2 CD's ONE had SIMPLE DELIVERY the other was normal post.I (rather stupidly in hindsight) packed them together and posted them both Tracked Delivery. It would have been more sensible to send ...
UPS international parcel delivery not confirmed
Hi 24.07 I send international parcel to EU by eBay -UPS. It didn't arrive to buyer until now. And on tracking is only info about delay - no reason, not possible to estimate delivery date ( first one was 02.08). No way to get any explanation from UPS,...
Resolved! Simple Delivery - Messages not received
My buyers personalisation details were not captured by ebay. I tried to send messages to obtain the details but eBay messaged back, stating, "Your buyer has reached out about their order. Since you used Simple Delivery, we'll work with your buyer dir...
selling
Hello Recently the items I have sold, I can see that the buyer has paid for postage but there is no label available for postage and so I am therefore paying for postage, is this anyone else's experience? BTW I think it is really rubbish that I cannot...
New listings not re listing for 7/8 times
I’ve listed new items last week and done them on computer to make sure that I ticked the auto relist box and faft with postage which I don’t like either. They have not re listed either. I have read advice and done everything but nope I think my 10 ye...
saved search and watchlist
using the app my saved searches and watchlist are not appearing/showing says network error however i have good internet connection and the app works normally up to saved searches and watchlist any help ?
Buyer requesting return but item didn’t arrive
Hello, can anyone tell me how to proceed please? A buyer has requested a return of a clothing item due to missing parts, but the item never arrived as the packaging was damaged - Royal Mail put the packaging in a bag but there was nothing in it. As i...
Why my item has been purchased
I have been debited from an offer I paid for but haven reflected on my account and the item is still on sale. Amount was £61.58 and I paid with a Calbank account
eBay Simple Delivery - Not So Simple! Read This (includes improvement suggestion to eBay).
I recently made a sale and proceeded to book a collection via Royal Mail and have them bring the postage label. I clicked 'Book a collection' and...nothing. No email acknowledgement to confirm the booking. I then closed my browser as I wanted to unin...
Billed twice for one transaction
Anyone experienced this before? I recently made a purchase from an eBay seller. All fine but then received my credit card bill to find I had been charged twice for the same transaction. Have contacted eBay who confirmed the seller had only been paid ...
Disappeared purchase
I ordered 3x and of black enamel spray paint. Paid for said items. Went to check on progress and “we have trouble locating your order” came up. The tracking number was given and when you click on it the same message comes up. It has completely disapp...
Item late in being posted
The item has been sold but it was late being posted, in fact I dropped it off at cost to me. Please could someone tell me how I resolve this matter. Thank you
Buying and exchanging
I've found a company on eBay that restores a car part that I need. The way they usually work is they exchange the customer's used part for a newly restored part. As they don't have the part I want in stock they offered to restore my original part. Th...
Listings not showing
My listings are not showing to me in the search results after 24 hours even i copy the exact title of my product that i have used but i cannot found my products. However, the listings is showing active to my ebay seller center. What is the solution o...
Listing a table
Hi I dont seem to be able to list an item.its saying contact your urlo ? can you advise ? thanks
Qr code
Hi I've not got a qr code for parcel its not on my phone can I request again for another one
EXTRA Discount after multi-buy
Afternoon, Peeps Have many a listing offering multibuy discounts - some up to 50% I'm sure it mainly me but I do struggle with the eBay vouchers, discounts, etc - However, is there a way (or best way) to offer example a further 10% discount if you sp...
RM48 Tracked QR Refused at PO
Same problem as many others I gather. I went to my local Post Office who said they couldn't get the barcode to work. Went to the main PO who had the same problem and would not accept my parcel. Bearing in mind I am disabled and this item weighs nearl...
Need help
Is there someone that can phone me please i need to speak with someone
Listing my items
Why i can’t see my listing items on my profile only 2 items i can see other i cant see please can explain why is that happened
Resolved! Am I allowed to advertise here, or any tips on how to get more views/sales, as a fairly new seller?
I started selling on ebay back in April this year, just selling mostly a bunch of my old vintage toys like Care Bears and the likes, though I also sell newly unpacked Pokemon cards I don't wish to keep myself. Since April I've made over £1000 selling...
Bidding
Cab anyone help me urgently as im trying to bid on something and keeps coming up with the image
Faulty electrical item, 3 month old
I've bought a battery angel grinder. it failed after 3 months, and is now dead.This is a faulty item, that the advert says has a 2 year warranty, which is why I bought off these people.as it past the 30 day return window, ebay and paypal just close t...
Seller never sent item and not responding to msgs
I bought an item in May and the seller had marked he was away until June so delivery would be delayed...the date came and went I checked his page and it now said away until July...I never received the goods and seller has not responded to my msgs ......
Anyone else getting lower sales since ebay changes to BPF on 17/7/25
ANYONE ELSE ????????????Lower number of sales since ebay changes on 17/7/25 From 1/7/25 to 17/7/25 I had £650 in salesafter ebay sent me an email on 17/7/25 announcing NEW changes sales have dropped off a cliffsales from 17/7/25 to Today 5/8/25 £150W...
Resolved! REFUNDS
How is it that ebay can take payments instantly but we have to wait days for refunds?
Postage charges
HiI have just sold a item that had a postage cost of £2.50 ( acual cost was £4.10) , and have posted the item using my own Royal Mail stamps to cover the postage signed for cost.But looking at my transaction and it shows ebay have taken the £ 2.50 co...
Seller "not at address" for return of faulty item
I purchased one of those UV light gizmos that zap flies etc., but it was faulty (in fact, downright dangerous). Anyway, seller supplied a return label, and I parcelled it up and handed it to R.M.last week (Tuesday Aug 29th). Last Friday, I left for a...
Resolved! Can’t locate how to add Best Offer to my selling info
How do you add Best Offer to your selling info
Contacting a member once an offer has expired as i was on holiday and missed the offer
How do I contact someone who made an offer but I missed it as on holiday and was expired when I returned ???
Funds still on hold!
My funds are still pending 8 days after the money went in. A tracking number was supplied and the buyer provided a signature and has given + feedback. It's not right that Ebay should hold on to my money!
Buyer refuses to return item meant for someone else, after mix up at the post office counter?
A buyer is refusing to return an item meant for someone else after a mix up at the post office. The real recipient is waiting and I want to sort it out for them? They initially agreed to the return and the no more response.
Mark as dispatched
Hiive sent an item by email instead of by post, does anyone know if i will recieve payment if i havent posted the item? There used to be a ‘mark as dispatched’ option, but i cant find itthank you
free postage
sold 4 items to the same buyer , offered free postage on 3 of them. printed off the label for the paid postage and put all items in the same box. ebay now wants me to print off 3 more labels
packing adana printers to send abroad
Hi, does anyone have experience of packing very heavy items abroad please? I have sold 2 Adana printers and accessories to someone in Hong Kong. I advertised them for collection only and i don't remember including international postage, and i told th...
Recall
I received an email from eBay advising me of a recall due to safety concerns on iPhone charger and cable.I emailed the seller who said they had been in touch with eBay and told there was a glitch and they were safe to use. Tried contacting eBay but t...
RM48 Tracked QR Refused at PO
Had same problem as others today as QR code on x2 packages not accepted by local PO. Even tried a 2nd PO as original counter served by a learner! Same result. Noticed QR code had a central vertical & horizontal cross wire lines through it which it se...
Managed Payments Program
Eby has set me up on this program without my authorisation Theystaate that they will not removed his and that I am responsibe for seting this up. I am not. They state that I have responded to a pop up that would set up this program ad trigger two ste...
Quick Question Improve Item Specifics - where's it gone ?
Hi, There used to be a tab for any listings that needed the item specifics improving, but I can't find it. I have tried live chat but the Artificial Ignorance Bot could not compute, and no human seems to be available, If any one could help please?Tha...
APP DOWN
Anyone facing issues on the app today?.
item not received
I tried to cancel an order , I idid't receive it. But now I'm stuck in a loop. they keep asking me to send the order back to receive a refund. But I can't if I didn't receive it.The seller isn't responding.
not all things arrived
i bought a carpet cleaner few weeks back in the description it stated all tool for cleaner stairs etc included- this wasnt the case when it arrived . no tools at all - sent numerous messages to seller who said they send some out - nothing arrived and...
Not applying edits during listing
I list using an iPad and take the photos from the option in the listing page rather than uploading. Usually the only editing I do is to crop the image, but more often than not when I press the ‘apply’ option the image returns to the unedited version....
Resolved! Royal Mail 48 Hr Problem
Ebay announcement today.The Post Office is resolving Royal Mail T48 label issues. From Tuesday, 5th August, T48 items will be accepted at all locations. Meanwhile, send parcels using alternative locations like Collect+ and Lockers.Not been to PO yet ...
eBay relisting item i have already sold
Is there anyone else having eBay relisting Item that you have sold as I am
How to downloads your listing with images
Does anyone know how to download your listing with images
Partial refund on returned item
The buyer changed his mind and I agreed to refund the amount I received fro ebay for the sale.This was agreed but ebay does not appear to allow me to alter the refund from the full amount.There seems to be no way I can contact ebay directly about thi...
Resolved! Selling QR Code / Delivery issue
I have just been to the post office and they informed me the item was too big to go as a medium parcel and that I could pay now to send through parcel force. I took this option so the buyer will be receiving the item in the next 2 days. However, this...
Simple Delivery Changing Parcel Size
I have several accounts and across all of them ebay has changed the simple delivery parcel size from small parcel to medium parcel so the shipping cost has gone up. Large letters and medium parcels are unaffected. If I look at an item from another on...
Lots of buyers and sellers - are getting these messages … ‘Your buyer has reached out about their ..
Had 5 in last few days, as a seller, with buyers getting exactly same one, without them ‘triggering’ anything. Assume it’s related to the Royal Mail pre-paid postage labels issue with codes with prefix YA, and their system being unable to read them -...
Tracking 48 hr labels not accepted as post office or Collect +
On Saturday the post office would not accept the Simple Delivery items as said there was a problem with label. I spoke to Ebay who said give them 24 hours to sort. Not heard anything from them so spoke to them again today (Monday), and said to take t...
Getting the money
I have sold a pet on a game but put the settings wrong and it won't give me the money till they know its been delivered but the buyer already has it
Post Office unable to read Parcel Label s since Sat Aug 2nd 2025
Has the problem with the Post Office and its inability to read Parcel Labels been resolved?Date/Time of message: 4th August 2025 20:28
Bought a refurbished engine that doesnt run
Hi, so I bought a refurbished engine for a motorbike. The engine was transported down to me by courier and fitted. When starting it up, it started once but soon gave up. The bike was then taken to a garage which told me that the engine had no compres...
Crazy Buyer Protection Listing Formats
WELL DONE, EBAY! YOU ARE RUINING YOUR OWN SUCCESSFUL BUYING AND SELLING PLATFORM BY TRYING TO IMITATE VINTED, AND NOT EVEN DOING IT WELL. AFTER ALL, THE BIG DRAWBACK WITH VINTED IS THE WIERD PRICING AND THE LABELS THAT ONLY MODERN PHONES CAN USE! OH,...
Royal Mail 48hr code not recognised by P.O. Unable to cancel label and change to EVRI. Work around?
Royal Mail 48hr code not recognised by local Post Office today. Checked and found this is a current problem. Unable to cancel Simple Delivery label and change to EVRI. Any work around available other than take Proof of Posting without tracking, sugge...
Simple Delivery - yet again
Has anyone been charged excess postage by Ebay for mailing packages on which Stupid Delivery has underestimated the correct charge?AD has been added to almost all my items (even things costing under £10 that fit into an envelope that are meant to be ...
Tracking not working
Have sellers experienced problems with tracking system starting on Saturday. I cannot find anything on eBay website.
Chat bots are utterly useless.
The customer service chat bots are useless, they won't answer my question, and I can't get through to a human, the funds for my sold items are due today but I haven't received them yet?.
Postage
Hi, I need help, I’m a novice at this. I’m. A private seller. eBay have changed the way the list items now. I’m trying to list an item and when it comes to the postage option, it’s now not giving me the option to select if the buyer or the sellers ha...
Payouts
I had a payout from eBay today which was less than I expected. I queried it with eBay and was told £3.38 had been deducted for payment of postage on another order. An order which I am unable to post as the Simple Delivery label will not scan at the p...
Buyer didn’t pay enough postage
On a recent order, the buyer chose Parcelforce 48 for the method of posting. The buyer paid £5.88 but I paid £13.63. I’ve just sold another and he chose the same method only this time he paid for the postage in full. I’ve tried to contact eBay about ...
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