Member To Member Support

Item returned for a refund, but eBay tracking says it hasn't been posted yet

I returned two lipsticks to the seller as I believe them to be fake. I wrote a long email and attached photographs to support my claim. The seller sent me a return label and I duly returned the two lipsticks using this. I have checked the tracking on...

Buyer dispute

I hope someone can help. I sold a ring that was not worn. The buyer received the item undamaged. They now have requested a refund because a stone fell out after they wore it. This is not my fault. I can't predict if a stone will fall out. The buyer h...

Can’t get any response from seller and can’t find a number to contact eBay ???

I bought some oat milk from a seller which is dated best before Aug 25 - have contacted seller - Wigan Electronics - three times to ask what date the milk is dated until and no response at all - tried to get help from eBay and no-one seems to be Avai...

Offer accepted, buyer not responded.

I've had a listing on for around a year, I forgot it was still live.A buyer contacted me to ask for a best offer as they were going to be in my area and could collect. They offered a cash deal that was too low. I gave a price and said PayPal only. Th...

Combined shipping

Original order form listed items from same buyer so you could combine shipping. I just combined 2 magazines by using one ebay postage label. Now the 2nd item is not showing 'dispatched' and there's no way I can mark it dispatched. Will I get paid for...

Collection Issue

Good Morning, my buyer bought a collection only item and is being very difficult regarding arranging collection. I had previously given them days and evenings when I was available but they do not respond. Then out of the blue will say can I come now?...

Buying items that don't have a picture or detailed description.

If a seller hasn't posted a picture or given a description on the working condition of something and you buy it and it turns out not to be working or not what you thought it was can you still qualify for a refund?

UNHELPFULL EBAY

It would be nice if eBay actually studied the case rather than using default terminology and a best fit scenario and Ai. You’ve stated that the buyer has found the item not to be as described. What does that mean exactly. It’s just a confirmation of ...

Posting sold items

I am unable to go out to post my sold items and need to arrange collection from home. The new automated system doesn’t seem to show this as an option anymore. Any ideas?

Simple delivery

A note to all small non business sellers, you've no control of the postage on your account, Ebay don't tell you how much postage has cost you, its also near impossible to calculate the fees your buyer is paying, IN SHORT, DONT BOTHER WITH EBAY , they...

Wow things have changed Postage labels ?

I've not sold on ebay for a while; things have changed! I have successfully downloaded Royal Mail postage label, How did I pay for this ? How much did it cost ? It does not have the weight of item on label or price ? I got an auto email from ebay, It...

Returns

Received a pair of returned sandals back , new’ absolutely stink of smoke which is not acceptable , no option to complain just to refund buyer , what can I do ? Regards

Seller sold phone with 1 year warranty, not honouring

Hi, I purchased a Samsung phone in October 2024. However through no fault of my own I've started getting a "camera failed" error. My phone was sold with as having 1 year warranty through the seller. I had contacted earlier in the year for a different...

eBay's courier does not handle my type of item. Help!

I have sold 4 x car tyres. eBay chose Parcelforce as the courier. Turns out Parcelforce will not handle car tyres.I am stuck. I have tried the online "assistant" and it keeps talking about returns. This has nothing to do with returns. I tried asking ...

Offer accepted but ebay couldnt process transaction

ebay notified me that they can't process my buyers offer and they have contacted them to say so. Ebay advise whilst I wait for payment others can still buy the item or make offers and I can sell to someone else if I want to. Anyone know what's going ...

Postage of Large Letters with less than £20 Value

I’ve got a lot of small items to sell, that would either fit into a normal or large letter. Now I find the only option is the £2.72 Tracked Large Letter via Royal Mail. The Untracked £1.55 option has gone , when this covered us up to £20 anyway. Many...

Code

Buyers friend collected the item, but I wasnt given the collection code. I have sent the buyer messages but I have not received any replies. What.do I do?

Seller didn’t pay enough postage I had to pay additional fee

Hello, I recently purchased an item the seller didn’t pay enough postage and I was fined £3.50 I am requesting the £3.50 partial refund but the seller is saying eBay will not let him do this? I am happy to keep item just want the fine payment back. C...

entering posting options in advert

I normally post my items through Parcelforce but it wont give me the option. When I click on Royal Mail it will only give me small or medium packages. I need large. Please help.

Auto declined offer

I had an offer auto declined that I would like to accept. I would like to get the potential buyer details so I can accept the £750 offer please.

Re listing items

Hi can anyone help me since eBay changed to sellers not having to pay for postage and it’s now down to the buyers I am constantly having to relist all my items every 7 days is there a way round this … before it was about a month b4 u had to relist th...

UK Private Seller Global Shipping UK Cost

Hello, I have read the Global Shipping Program and looked on the forums but cant find the answer to my particular question. I have some items that I only sell in the UK but are around £6-7. The postage I charge is £2.99 but if someone buys more than ...

'INSERTION FEE' WTH

OK, so can anyone tell me what this ' Insertion fee' is all about please? I was wandering why not alot of money was coming through my account when I have been selling a few things lately. So I looked at my payments list, went down it and there's 60 y...

Suddenly charged a small fee

Hi, I haven't used my account in over a year, but I was just charged £2.45 by eBay, and I'm not sure what for. I can't contact eBay because all I get are chat bots who know nothing. My bank statement just says EBAY C *then some numbers* -£2.45 INTERN...

Do many fake Pokemon cards exist on ebay?

I recently got back into collecting cards after nearly 20 years of mostly quitting (due to having no one to trade all my duplicates with), and have been buying some packs on ebay, at rather good prices I might add, meaning not scalper prices. Not CHE...

Where do I make a complaint about a coupon offer being misleading?

I want to make a complaint that the coupon for £5 off if the "total" value is above £50 is lies. I went to make a purchase today for an item I wanted and ended up canceling the order, as apparently it's not the total amount (as it says in the APP!) b...

Price Query

I accepted the sellers offer of $359 but in my $430.84. This is before shipping and taxes to the UK from the US are added. Does anyone know what the issue might be?

Resolved! Cancelling an order (after cancellation declined)

Hi, I purchased an order that showed the arrival date to suit me fine. However the seller later contacted me to state this date could not be met as the item ships from his shipping partner. Although I initially cancelled the order, this cancellation ...

eBay Javascript is impeding data entry

For a while now I have experienced several issues with eBay not being able to keep up with my typing speed.Apparently, eBay's JavaScript code is reading the content of a text field, processing it (slowly) and writing it back - On EVERY keystroke.Unfo...

Link in purchased goes to the wrong item

I purchased an item and just had it delivered. I am not sure if I have made a mistake or the seller misdescribed the item. When I click on the item picture in my purchased list it goes to a different item. How can I stop it redirecting as I need to c...

Postage label

Why am I getting charged for a small parcel at £3.35 when the buyer has paid for a large letter at £1.55. The item is only large letter size. That is what I chose. I don’t understand. Help please…

Refund

Please can anyone help.I bought an ebike in January of this year ,I was told it would arrive at the end of February. In April we received a child's fold up bike ,nothing like we ordered. The seller arranged pick up and I have proof of collection. The...

I am trying to sell my vintage cutlery set. I can see others on the site but it will not accept mine

I am trying to sell my vintage cutlery set. There's other on the site but it will not accept mine

Using eBay balance

I’m in the UK. Can I use my eBay balance to buy items from overseas? The option to do this seems to have disappeared from my payment options at checkout when trying to buy an item from the US or the rest of Europe.

Marking item delivered

I’ve bought an item and received it. Paid by PayPal. I can see the money has left my bank account to PayPalThe vendor wants me to mark it received but I can’t see how to do that. He tells me there is a tab but I can’t see it. He’s getting annoyed at ...

Resolved! Higher bidder but didn't win..

Hello,Just want to find out what just happened, my highest offer was 311.99 and winning one was 307...I bidded 311.99 a minute before the end as I usually do ( and probably most of us). Figure is showing above but didn't win....

My money was returned to the old card that I have not used for more than 8 months and I want the mon

My money was returned to the old card that I have not used for more than 8 months and I want the mon I would like you to kindly deposit it back into my new card. I have updated the information.

Postage size not available (UK)

I am trying to list a motorcycle seat that is 90cm long and 3kg in weight. When I got to the postage options the largest option it gives me is Medium Parcel 61cm*46cm*46cm. I have tried adding the seat length into the Item Specifics but it makes no d...

photo sizes pixels is it a glitch or are ebay at it again

today i cancelled 10 listings with the intention of relistingwhen i atempted to relist all of them came up with photo errors needed to be 500 pixelsall were 680 x 480 all had been relisted numerous times before with no errorsended up having to save e...

Postage selling

Is the postage scan code still viable if you haven't sent the parcel by the date specified when you have sold an item? I missed the post office today unfortunately.

Rude seller, has not sent power supply for purchase

Hi there.I'd welcome some advice. I purchased a piece of used audio equipment last week (£155). The seller messaged to say he had forgotten to send the power supply, but did I really need it? Obviously I answered yes, as I cannot use it or check if i...

Seller. Item delivered but not received.

Infrequent seller here. Item was delivered with proof of delivery photo at front door. Buyer says item not received, possibly stolen from 'safe place'. They went on live chat and was shown delivery photo, told by Yodel that seller needs to take it up...

SELLING . How can i change to ebay.co.uk from u.s site without having to close my account first?

I am selling on E-bay, but although my details have my UK address & selling distance from me, i am lost. All my items are listed on e-bay in U.S. $ (dollars) instead of U.K. £ (pounds). Is there anyway to avoid having to close my account & start from...

Postage

I missed a organised pickup for a item i have sold, so I personally sent it the day after. It's under a different tracking number i have contacted the buyer with the details. How do I update Ebay that I have sent it as I presume I won't receive the f...

Argos

Have just bought a long skirt using click and collect but Argos stores not included in options - had to select a local post office - this seem very inconsistent to me. Any ideas as to why

Selling an item

HELP I’ve received a bid on my item. How do I accept it and end the item so he can pay??

Packlink eBay Yodel..

Hi..I hope someone would advise me.I sold an item via packlink eBay yodel.It was delivered to an incorrect address.The buyer informed me of this straightway..the tracking was showing someone else's front door.I gave the buyer a refund.Case is closed ...

Incorrect return label

Hi, I ordered an item from a seller, it arrived and was completely incorrect, not as described and the packaging was damaged along with some items missing. I requested a return which was accepted and the seller sent a label but when I took it to the ...

Simple Delivery overiding option to use LETTER & overcharging for LARGE LETTER

I can see many complaints about how Simple Delivery is actually delivery due to labels not printing or Q code and barcode not scanning onto the Royal Mail Horizon system. And now can also see many complaints that it is OVERIDING the option to list an...

Incorrect

What can I do when I haven't'received my item and the seller won't refund me. The package has been returned to the seller.

Postage

I’ve got a parcel to post it’s a tube but the dimensions are 220cm length but the parcel force postage says max 150cm what do I do

Being Misled By Customer Support A Number of times

I Sold A Mirror, During the ITem being with the Courier they damaged it, so the customer sent me images over too show me this. I contacted the Courier company to file a Claim but they was not helpful at all with the matter. So i asked Ebay Too Help w...

not able and do not want to use simple delivery

hi, i have had online chat with Ebay and they cant help me. i am a private seller and i have an item to send which is over sized and weight. there is no option for custom postage showing on my iphone or PC.i stopped selling expensive items on Ebay li...

Selling on eBay motors

Why can I not sell on eBay motors

How to contact customer services about nectar points taken off account

Ho who I contact customer services about nectar points being taken off account, there doesn’t seem to be link

Buyer paid cash - can't mark as paid and collected

Can anyone help with how to mark an item as paid and collected when paying cash, I dont have the option to do this and dont know why

Refund

I bought a watch charging docking station that's stopped working it is out side the money back period but seller offered me a part refund and now won't get back to me or send it .....what to do .

Buyer protection fees

Hi I wanted to buy an item from ebay yesterday and at the payment stage i see a payment for buyers protection feeAs i did not need any buyer protection i chose to not buy the item as there was no option to opt out of buyer protection fee what should ...

DODGY BRAKE DISCS THAT ONLY LASTED 3 MONTHS

Bought performance brake discs and turns out they are faulty and warped discs within 3 months. I wasted £900 as they are not wanting to swap them for 2 new front discs. Avoid them at all costs as they won't give a replacement of the item is very poor...

Combined postage - Simple Delivery

Not had any problems with Simple Delivery so far....... but now have a customer who wants Combined Postage and as I am not allowed to send invoices anymore, not sure what to do, phoned Ebay but still none the wiser!!! Help please!!

Collection in person

Hi all,I would like to know what is the eBay protection window in the case of a purchase when the payment was already taken (rather expensive item for £350), but I can only arrange collection 6 weeks later due to the distant location of pick up. In c...

Getting paid

I have posted an item out not realising that I had to print the label out , I paid for it to be tracked how do I get in contact with eBay to get payment for the item which the buyer now have and I have not been paid for? I keep speaking to a robot

Royal Mail scanned pick-up incorrectly

Hello Royal Mail scanned my item incorrectly and marked it as ‘item wasn’t available for pick-up’ even though they took the item from me. I contacted Royal Mail and they confirmed the above and assured me it will still be delivered. Because I now hav...

Compiling a Newsletter

I was investigation the idea of a Newsletter when I spotted this. Rather unfortunate typo. AI didn't spot that one but it spotted what I wanted to show on a door mat! Enjoy your day. What you need to know Creating shop newsletters is a great way to l...

false advertising

To who it may concernI have an issue when using ebay when i search for items to buy recommendations pop up showing the things i put in search barThe price advertised on these recommendations are a certain price then when you click that item to purcha...

Used my own labels not simple postage how will I get paid

I have used my own labels and postage due to simple postage not working properly. I didn’t use the eBay labels so how will I get paid. The items have both been delivered but it still shows as dispatched only?

Item not arrived. Seller has removed themselves from ebay

I purchased a iterm from Ebay over a week ago and still not arrived. I went onto my purchase to contact seller regarding this .and for some reason the seller and my purchased as dissappeard. There is nothing in my history regarding this what can I do

Resolved! Returns

I am in the process of returning some furniture, I paid £100 for a courier to collect it, can I claim any of this back, as it was wrongly advertised and damaged

EBay have changed my listing

EBay have changed my listing to their terrible postage system which I was warned about. I’ll change them all back. However I have had an offer today on a book that I don’t even own. EBay have changed the photograph on the item I have for sale for a c...

EBay postage rip off

Please eBay stop this rip off postage system. I can post an item for .85p and you want to charge £2.94???

simple delivery haha joke

Simple delivery, far from it, total mess up. What a joke. Didn't even notify me or ask permission when they changed my listings.Time to walk away I think.

Payments on hold

So I've sold a card and I am still waiting for my pay since last week but its been on hold since my account was restricted, but once I contacted an agent and they said they would guarantee that they will finish in the verification in 3 days time it's...

Payments on hold

I got a message from e bay telling me my payment s are on hold until I authenticate with photographic proof who I am. Iv done this twice but it’s still asking me to do it again

Refund

HiI made a payment on eBay with Klarna and the payment from my bank was made but it didn't appear in the Klarna app and it doesn't appear here in the eBay app in my purchase history either. I also contacted eBay and they told me that the purchase was...

Fake items

Hi can anyone offer any advice what happens if I suspect the item I have bought is actually a fakeWill eBay step in ?

Odd size package

I have a lightweight bedrail which boxes up at 75cm * 30cm*6cm. I think Evri has an option for this however I can't seem to access it when setting up the item for sale. Any ideas?

Collection in Person

I want to list a very heavy puppy gate for collection. The recommended postage is this and has a locked sign on it, yet the app asks me to choose 2 different forms of postage before I can list it. How do I get around this?

your payment could not be completed

hi ebay seller and also buy on here as well. have a transaction where i made offer and seller accepted all good until this point. then tried paying.every time i try to pay i get your transaction could not be completed, this is across 2 different card...

Buyer getting message saying I don't ship to Hong Kong

I've signed up to the global shipping programme which includes Hong Kong in the list of applicable countries, however a buyer is getting the message "the seller does not ship to Hong Kong" How do I resolve this?

Agent to call not available

Ebay have sent me a request to refund because buyer doesn’t like item.That’s fine my listing says no returns but ebay recommends I do.Im not going to.Buyer contacted me previously asking me to refund because customs won’t let item through because of ...

Account restriction

My account has restrictions on.it for selling. I'm still allowed to purchase items but not allowed to sell and I don't know why. I've tried contacting Ebay but no joy at all. They say check my messages but there's nothing there as I haven't sold anyt...

eBays Customer Service level been awful recently

Hi, We have been a member of eBay for 23 years and over the last year the level of service (Customer Service) has been without doubt the WORST it has ever been in this time. No one seems to care about our issues, generic replies, i've even got cases ...

Getting Paid

I have sold over 20 items during the last 2 weeks and ebay have not paid me for any of them. Is anyone else having this problem with ebay?

Contact Ebay

Hey Everyone,I have had this account for an year now. Got good feedbacks and delivered best to needs. In between I had a few defects due to unseen circumstances related to Medical. I cleared them with eBay. Now it's been over 4 months and I still can...

When buyer arranges their own courier

I’ve sold an item . Buyer is sending their own courier to collect it … so I have no tracking number to upload … how do I guarantee the funds will be released to me .. once the buyer receives

Selling fees ?

I have had a message saying i owe £7.99 sellers fee....i have never sold anything on e-bay, i have listed 1 item for the 1st time last week that never sold, so i deleted it. Won't let me messaged them to explain & the chat-bot is an idiot, that can,t...

How do I mark a return item as sent, as a buyer

I bought an item which was faulty and requested to return it for a refund. I posted the item back to the seller 10 days ago. I cannot see any way of marking the item as posted. I have only 2 days left before the shipping deadline to mark the item as ...

Cancelling an order

Sold an item today which has not been paid for. Buyer has now asked to complete outside eBay I’ve said no and is now asking for extra videos of the item because he’s realised I don’t accept returns. I feel I’m being messed around am I within my right...

Is there a way to see which of my items are now Simple Delivery?

Hi everyone, Can anyone advise if there is any way to see which of my items have been switched over to Simple Delivery without going through each one individually?Many thanks.

Seat belts

I have been sold seat belts that do not fit a landrover and I'm having trouble returning. They keep offering a percentage off and telling me to sell them on to some else this has been going on for weeks what should I do. How do I contact PayPal direc...

Niusance

Every time I log onto ebay I get a notice asking me to download their app onto my phone. I dont want the app on my phone, I use a computer. Is there any way that I can stop getting this message eveytime I log on.

EBAY policy changes

At the moment I feel that EBAY are changing their policies like Trump changes tariffs. So difficult to keep up with . Simple Delivery is a nightmare as EBAY allocate their idea of what postage should be which can be removed from reality. EBAY Decides...

Feedback number changed to k?

How long has the feedback number alongside the buyers name in search become k? ie 2k...4.8k etc.oneblankcard 100% positive (4.8K) I think people have been chewing the lead in their pencil for too long and it has addled their brain. LEAVE THINGS ALONE...

eBay Basic Shop

Is the eBay basic shop fee of £27.00 inclusive or exclusive of VAT?

Postage more expensive than buyer has paid. How do I correct this?

Buyer paid £5.00 post. Parcel heavier than expected so post will cost £13.75. Buyer agreed to pay extra. How do I correct this?

Auction £0.09 buy it now 99p?

I can't understand why I can't list an item for less than 99p - buy it now, but I can have an auction starting at £0.09.That's for both private and business sellers.So if there is just one bidder at £0.09 - he's won the item , why can't you list an i...

Buyer message me that item was not inside the box after 2 weeks

Good Evening Everyone,I did sold a item. packed and posted myslef. After 2 weeks buyer message me the phone was not inside the box. what would be the best course of action to take. any suggestion would be much appericiated.

Someone else fraudulently using my address as their return address

I've recieved several 'returned' parcels where a buyer has recieved the wrong item and returned it to seller - but the seller has used MY address instead of theirs! Am unable to report to ebay via the automated chat. waht can i do?

Ordered and paid then purchace disappeared

I made an order on Ebay 21/07/2025 and paid for it. Received an email confirmation for Ebay showing my order number. When I click on tracking info I get an error. Went to check my my purchase and to my shock it's not even there. So I paid for an orde...

Getting paid for items i have sold

Is anyone else having to wait 8-9 days before ebay decide to pay you what is owed. They have changed the posting policy and use evri now who are taking 6- 7 days to deliver an item? I posted items up to 10 days ago and still haven't been paid by Ebay...

Parcel Lost by Evri

Hi Evri has lost a parcel I sent through them (buyer chose the courier) but they are saying I can’t place the claim with them because I bought the label through eBay simple delivery so they need to open the claim. Will eBay actually open a claim caus...

Buyer chose incorrect returns option to avoid having to pay for shipping

What is the correct course of action when a buyer sends an item back stating it is defective so they can get the return paid for by the seller, when in fact they just didnt like the material?

Sold item not showing in my account

I sold some dishes which were heavier than the label priced. I purchased a new label, changed the tracking number but this order isn’t showing up in my pending payment . is there anything I can do ? And can I claim the money back for the label which ...

want a refund

brought tim ford sun glasses for £99 when arrived they are fakes asked for refund seller said are terms state no returns another lie , just checked feedback lots of others say the same fakes what do i do ?

A return

I need to return some curtains that I purchased. Because they are different sizes I am being charged 3 times for postage although it is one package. Can anyone tell me how to sort it

Authent

Hi I recently listed a Chloe bag for sale but hasn’t showed an authentication badge. Can you please check my listing and see what I have done wrong to fix this please.

An eBayer seller is using my UK address as their own - some kind of scam?

Hi all, I have a very frustrating situation whereby an eBay seller has set up an account which is using my home address as their business address. The main inconvenience for me is that the seller seems to be using this address for item returns, of wh...

Account closed by e bay but cant tell me why ?

Ive had my accounts over the years permanently suspended yet i have no idea why and they say they arent allowed to tell me .ive done 100% nothing illegal or wrong so why cant they tell me why ? Ive been stitched up somehow now permanently banned off ...

vat registered sellers not providing vat invoices on ebay

There are many sellers on Ebay advertising that they are vat registered and they provide vat invoices with the vat shown seperatly but when you have made a purchased and request a vat invoice they refuse to provide one.

Resolved! Anyone there???

Anyone know how to contact a real person on ebay - just going round in circles...clearly frustrating..!

Withdrawing an Ebay balance

Hi, I have reopened my private account recently. Ebay tells me to check on payments on Seller Hub which shows I have a balance of £4.74. However, I have looked everywhere and cannot find an option to withdraw this amount back to my bank account. I am...

Fake watch

I received a fake watch and want my money back how do you get a real person to help the item had buyer’s protection

get a call back?

i recently had to update something on my eBay account and i was able to get them to call me to sort it out , i need to do this again but seem to just be offered the chat option can someone remind me how to get eBay to call me thanks

Sorting my stock

HiI see I can no longer sort my stock by item number (oldest to newest) am I missing something as I want to cull old listings as I put new ones on Any help appreciated Thanks

Help with a hacked account

I recently got a new phone and struggled to sign into my previous account, so have set a new one up which I understand needs to be verified via a call

Post large items example suitecase

HiI want to put two suite cases on but can only get postage for 61 cm x 41 cm x 41 cm and 20 kg. The normal postage sizes and costs have goneCan you help please.Graham

Dc cable

I have ordered two dc cable from tge seller but I recived a defective item from them that is not even match with the picture on the list

poor packaging

i have just received two electronic pro-audio items from a seller who sent via a 5 day courier. I was expecting them to arrived boxed and cushioned someway inside. Instead they turned up with maybe 2-3 layers of the thin type bubble wrap and brown pa...

Unsure if scammer

I just want a clarification, if eBay sends out a email with a gmail account? I’m the talks with a buyer, who made an account yesterday 24 July 2025, with one name and then sends me a picture of a email with another name , and then we’re talking from ...

Customer order arrived 6 weeks late but I have already issued a refund.

Can anyone help with this situation, I can't find any help or answering via eBay.The customers order was sent out on the 6th June 25 and customer opened an item not received case.I issued a refund on the 16th June 25 thinking it was lost and was goin...

Seller offered to pay for repairs, now uncontactable

I purchased a range cooker and on arrival it was not working. The seller sent an engineer the next day who said it would need new jets. Communication at this stage was brilliant. They said there was a wait on parts, then a wait for the engineer, then...

Postage lable

Hi I have listed an item on eBay and I stated that I will be sending the item 2nd class Royal Mail. But know eBay have sent me a yodel label that nearly costs more than the parcel how do I go about changing the lable?

Seller not responding, to a return under warranty.

I returned a faulty phone to a seller. The 3rd one. They are not responding to my messages. I now cannot message them. What are my options.

A false account has been set up in my name and I can’t contact anyone in eBay to sort it out

A false account has been set up in my name and I can’t contact anyone in eBay

I've been scammed by an eBay seller

I bought a dji TB48 inspire 1 drone battery but when it arrived I test it and found out it was faulty so I took it to a drone specialist who confirmed that it was faulty but the seller won't do anything about it

Resolved! Can’t find my item when searching for it.

I’ve listed some ww2 German patches covered up the cross , but can’t find my item when searching for it & had no views.

Problem on Postage options

I am trying to list items using my own postage stamps, I cannot get past the latest local delivery option.Is this a deliberate attempt? I wanted to list a £2 item and Ebay want to charge £2.94 for delivery

Prepaid post label issue

The prepaid label was Royal Mail it the item exceeded the size limit, I purchased delivery through a different carrier, how do I recoup my cost?

Resolved! In person pick up

Hi there. I have found a buyer for my item, but the item is too heavy and fragile to be sent by post. I also want to give the buyer the chance to try it out before paying via eBay ( it's a music instrument ).How can I pass on my address or phone numb...

Report seller tab….. add a new category

So fed up with seeing sellers clearly avoiding fees by lying and saying they are private sellers. Why isnt there a tab where you can report a private seller for trading as a business?? You could then upload proof ie. The source at auction houses wher...

Open a closed case

I've returned an item to China and it is still in transit but Ebay have closed the case, I haven't been refunded as the item hasn't been delivered to the seller yet, how do I reopen the case?

Postage

Hi I have sent an item outside of the set up simple delivery system as it was cheaper how do mark item as despatched? It’s indicated that I am past my posting date and in fact has probably been delivered?!! Thanks

Postage label / QR code

After over 20 years with eBay I’m considering closing my account due to frustration. Recently I have sold items, more or less been forced to use the eBay postage system and then when trying to print or get a QR code merely get the repeated message “T...

Contact seller’s

Have pressed the contact seller button but the subsequent page will not allow me to write a message

Refund

I received a message on the 21st of July saying my refund has been sent but I've not received it.

Global Shipping Programme

Morning community Before I accept an offer on my item I wanted clarity on when I will get paid when shipping via GSP and if there’s anything else I should know. thank you

Please help

Sold an iPhone as spares and repairs now they have taken it apart and are asking for a refund?? Can they do this?? It was sold as spares and repairs with full pictures I don’t know what they have done to the parts inside now etc?

Verifying a debit card

Hi, I have recently experienced a problem paying for items using my preferred method, which is my debit card. After 15 years of using this method successfully, every time i try to check out i get the message " unable to verify card, try another payme...

payment card

i'm due a refund however card i used has been cloned and had to get it cancelled what happens to refund as it was paid using this

Simple Delivery is not correctly displayed

When viewing the summary of items I have for sale, on both a web browser or Android app, the postage is quite often displayed incorrectly. This also sometimes happens when I view the listing without being logged into ebay, ie I am viewing the listing...

Been double charged

Hi could someone help me and let me no what i should I do if I have have been double charged on item I have brought

Age Verification For Restricted Items

How can I verify my age (over 60) in order to buy an age-restricted item?I don’t have a credit card, only a debit.

Have not received replacement

Earlier this month I ordered a costume and when it arrived it was a lot smaller than expected. I contacted the seller asking if I could exchange for a larger size. I explained that the item had not even been tried on and I could send it back so they ...

Upload template - Return policy error

Hi everyone, Hoping for help - tried Customer Services, but they can't help. I have had a few problems using the tool, in fairness, a lot is down to user error, haven't used the template for ages .. anyways ... I am now stuck with fault reports acros...

Resolved! Bought an item says it is delivered but wasn't contacted seller through eBay date delivery was befo

Bought item says delivered but wasn't date of delivery was 1 day before I bought it

The Nighmare which is Simple ( anything but) Delivery when it comes to Combined Shipping

The Nighmare which is Simple ( anything but) Delivery when it comes to Combined Shipping.A buyer wanted 3 items from me, all together would have gone nicely in one 100gm package. BUT NO Simple Delivery does not allow this, instead 3 packages, 3 label...

I tried to send buyer my contact information to arrange collection and now i cant send messages at a

I tries to send buyer my number at pickup location but now whenever i try to send any message ebay says that my message includes contact information

selling to New Zealand

why does ebay stop me from selling to New Zealand

Got a Parcel refund for item I want to return

I got the item a motherboard did not come in original box as in picture in shoe box with broken io no WiFi and bent pins clearly no where near as new oped a case with eBay got a parcel refund of half my money back I keep the broken motherboard and th...

Buyer refunded for item that has now arrived

Hello, The buyer of an item I sold claimed that the item hadn’t arrived. I investigated with Evri who advised that it may be lost in their system. I provided a refund, and began a claim to Evri for lost postage. The next day, Evri marked the item as ...

Seller demands positive feedback before making a refund

I purchased a razor part which fell apart after 6 weeks.I requested a refund or replacement. He offered a 30% refund but wanted positive feedback in returnI open a return through ebay , he has now closed the case, no refund or replacement just demand...

Item collected, how do I change status to despached

I sold an item that was collected but showing as not despatched as not

I have advertised my first item and once advertised i am locked put of my account to view item...Can

I am unable to view my item for sale this is my first item and i am locked out

Release of Funds for items dispatched during Simple Delivery Technical issues

Where do I look to have funds releases for two sales [£217} that have been dispatched with tracking, delivered and even with one order given positive feedback. This occured in early days of Simple delivery, 9th and 14th July, the Royal Mail 2nd class...

item delivered to wrong address

have sent many messages and the seller does not respond...

Refund request query

Hello, advise please. I brought a Samsung charger off a seller end of Feb. Iv come to use it yesterday and it doesn't work. Iv taken it to an IT Technician at Fix It and they've agreed, it's faulty. Iv messaged the seller twice no reply. Tried to ope...

Counterfeit dyson

Bought Dyson Hairdryer after sending to Dyson for a small repair they have confirmed it’s fake and have confiscated. I raised a dispute and EBay have sent a strange decision saying they haven’t violated any policy by allowing this how do I appeal I w...

Counterfeit batteries for drone

Bought two batteries for my DJI drone last month. Hadn't tried them until yesterday when my controller said "Not DJI Battery" for each battery tried. Contacted seller. They suggested I start a return, so I did. Then they closed the return and I canno...

Feedback Abuse

I replied to a buyers neutral feedback after failing to get CS to remove it. My Reply was truthful and professional. The buyer then proceeded to write a 'follow-up' (Didn't even know that was possible!) where they accused me of being a liar. This is ...

Delivery / dispatch

The item i sold has been delivered to buyer, but ebay account showing not posted yet , tracking was provided.Any help ?

Resolved! please help figure this out: balance different to what i earned

i sold an item for £7.25 it’s been delivered but my balance is only £5.70?? why has ebay taken the postage off of me when the buyer paid it. i went onto the breakdown section and overall the buyer paid £9.81 ( £1.01 B.P.F and £1.55 for postage ) whic...

Return item after 30 days to buyer

Hi everyone, I buyer wanted to return an item bought on 15 June , he requested full refund on 23 July. I spoke with an eBay agent and they said the return policy says clearly 30 days. just the mention when I sold the item , it was brand new with tags...

No collection code given when item collected

I sold a item and the buyer came to collect when I was at work so my daughter gave him the item and asked for the collection code, the buyer said he didn’t have it to hand and would send it on, despite all the messages he is not responding, does anyo...

Account.

Why am I being charged.

Selling, buyer sees pending payment. I see nothing as a seller

Hi, I’ve got an item listed for sale as a buy it now. A buyer purchased the item and has made payment, it shows as payment pending on there side of things. My end nothing is showing, no sale, no emails and item is still listed.

Return faulty item after 30 days

Hi. I hope you can help. I bought an electrical item (a vehicle jump starter) and for obvious reasons, haven't needed to use it. I did however need it last week, which is when I learnt that it doesn't work! As it's been about four months since the pu...

Return to China

I ordered an item which is faulty and want to return. I assumed item was coming from London UK seller as I always try to make sure my purchases are UK only. Seller has requested I post item at my expense back to China. I would consider posting within...

Evri and what's not covered....

An FYI for all Evri users. It may seem cheap BUT it's wise to see what they don't cover for compensation! Check out the page yes a whole page of what's not covered. And then there's the completely prohibited list! I can understand some on this list b...

Postage costs

I only have simple postage. I can't insert my own costs

Refund and return

I bought a pedestal fan but came with broken parts . Almost every part of the fan is damaged and I applied for a return and refund but there is no reply from the seller and no help from ebay. They are asking me to wait and I don't know how long do I ...

Contact ebay regarding them sending my item to the wrong address

I need to make contact with ebay via phone. I ha e tried every method available and nothing is working. Ebay supplied the wrong address eben though i only have one address saved. My item got send to someone else in Blackpool while i live in Wolverham...

Going down this road again....

Right, I did post regarding this seller fee not allowing me to pay. I tried contacting ebay yesterday, but nobody available. So today, after receiving a threatening message from ebay and restricting my account for NOT paying the payment they won't ac...

How to activate seller account after clearing eBay debt collection agency dues

HiLast week I have cleared my ebay listing dues to DRS ltd an eBay collection agency.I am not getting any views or impressions because they blocked my seller account before I paid the dues.Now my balance is cleared how to activate my uk seller accoun...

Custom templates

Just been listing items for sale and at the end of my descriptions I always add my custom templates. Although the cursor is at the end of my description, my custom templates appear at the start of the description . Cannot understand why this is sudde...

Hack account

Someone hack my account and ebay is asking me order number and strange information i am not able to contact ebay

Ive just had a Wonderskin lip stain removed due to "policy violation".

I've just had a wonderskin lip stain removed due to "policy violations". No idea why. It's a genuine article and not a scooby why ebay would think otherwise. Any ideas how to contest this?

Paypal invoice

How can I send a buyer a PayPal invoice for extra postage

QR postage code expired

Due to circumstances I could get to my Mum's house to post a item I was selling on her behalf, now I'm ready to post it I find the simple postage QR code has expired

Resolved! Forced to use eBay simple delivery

Hello,I am looking for some help. I am trying to list an office chair for sale, and i can ship it, but eBay forcing me to use Evri and Royal Mail but the boxes are too large so i how can i use DPD like before? Many thanks

Stuck in an eBay thinks I'm a business seller loop

Hi, I'm at my wits end trying to sort this. I've been an Ebay member for over 20 years, always a private seller, mainly a buyer but occasionally getting rid of clear out stuff mainly for the wife or old car parts.recently had an message from Ebay aft...

Faulty item 5 weeks after delivery…

Hello. I recently bought an item (watch strap) which after 5 weeks was no longer fit for purpose / faulty. I’d lost faith in the product so asked the seller for a refund. He refused. The seller did initially offer a replacement if I paid postage agai...

Counterfeit Perfumes are rife on eBay!

I am getting hugely frustrated at the lack of monitoring and clamping down on the selling of perfume "free samples" and counterfeit perfumes. Over 20 sellers just yesterday I was able to spot inconsistencies in the bottles and packaging that clearly ...

Negative feedback received

Hello I am having a issue with the negative feedback by the buyer he said " item not delivered yet" second day item was delivered. I approach ebay but they didnt remove the feedback . I asked the buyer he still angry not close the case .But item not ...

Buyer claims not received.

Hello I posted a brooch which the buyer bid to a fairly low price of £10 and I posted it just second class mail. The buyer quite quickly said not received and I told her to give it a couple of days . Since then I have sent 5 emails asking her to conf...

Not been paid

this is ridiculous I sold my item on the 17 they have received my item and I still haven’t got my money , sort this out eBay , I have pulled all my listings

ITEM ARRIVED WITH TRACKING - CANT FIND WHICH ORDER

Hi there,i have made multiple orders the last days and im located in cyprus buying from UK.Im using a post forward service and they received a package with a tracking number but cant find which order it is on my purchased items.Is there a way to find...

Refunded Buyer. Buyer has not returned items

Buyer complained to eBay that goods were not as described. I wanted more evidence but the buyer didn’t respond. EBay found in favour of the buyer and refunded the buyer in full. EBay conclude that the case is over, so won’t reply to my complaints. Th...

account issue

I believe there may be an issue with my account. I’m currently unable to send messages to sellers. Could you please help me check and resolve this?

Is it possible to amend and add postage to an item sold Collection Only?

Hi Everyone. I had a job lot of Scalextric to sell that is in 2 boxes. eBay's 'Simple' postage didn't allow me to put in a custom courier price so to get the listing up I put it as collection only. I'm happy to post at cost but is there a way that I ...

Evri refusing to deliver parcel

Hi, Evri were meant to deliver 3 parcels to my address 2 of which are from ebay, their customer service just went "they've been delivered, bye" and this "delivery" was allegedly at 23:18pm but now I'm out of pocket with no item's any help?

Faulty Battery

Bought a cordless chainsaw with two batteries but one of the batteries is dead. Saw works fine with other battery. Seller is asking me for a video of faulty battery but can't load video as too large. ? Is there a way of loading videos can only seem t...

Combine invoice

I’m trying to combine invoices for several items. Followed EBay’s instructions to select items, but no option for combining invoice comes up! Are my items nit eligible? How can I change this, my buyer wants to pull out otherwise.

Custom charges

I have had to pay customs charges for a delivery from Germany. e bay please highlight when items will require uk buyer to pay customs.

return link doesnt work

HiI bought an item and then requested to return the return link was sent but everytime I click on it says sorry there was an error it is you not us.I dont seem to be able to get hold of anyone and just keep going round in circles

Ebay over charging

Ebay is over charging, i won an item for £208 there is no extra charges or postage, i have spoken to the seller and they agree it's £208 owed, but Ebay keeps asking for £220, that was my maximum bid not my winning bid.Is Ebay ripping customers off.

Why is 87pence 2nd class letter postage not available on Simple Delivery for my listings?

My listings are £2.99 and fit into letter size envelopes that cost 87 pence to post but the Simple Delivery charge is large letter price of £2.70 What is going on?Why is there no Letter size 87p option?

Money stolen by EBay

In a recent disagreement with a buyer and a refund request being approved by me, the buyer said he couldn’t use the label eBay provided, eBay then instructed me to contact the seller within 4 days or he would be refunded. I sent him messages with no ...