Payments on hold

I got a message from e bay telling me my payment s are on hold until I authenticate with photographic proof who I am. Iv done this twice but it’s still asking me to do it again 

Message 1 of 3
See Most Recent
2 REPLIES 2

Payments on hold

Others have reported been asked for similar verification more than once.

 

If it's not accepted again,  contact Customer Services,  there may be something wrong perhaps with the photograph's resolution for example,  hopefully CS can explain any issues with the photos.

 

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open 8 a.m. - 10 p.m. on weekdays


9 a.m. - 6 p.m. on weekends.


Automated agents will be available on chat outside of the above hours.


I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

 

Lines open 8 a.m. - 10 p.m. on weekdays


9 a.m. - 6 p.m. on weekends.


Automated agents will be available on chat outside of the above hours.


I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

 

@frankie6761 

Message 2 of 3
See Most Recent

Payments on hold

Thank you ☘️
Sent from my iPhone
Message 3 of 3
See Most Recent