Marking an item as dispatched when not using a label printed off ebay

I'm trying to mark an item as dispatched,  but I printed the simply delivery label, but not used it

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Marking an item as dispatched when not using a label printed off ebay

You'll need a laptop / PC and try Chrome that seems to work well, not the app or mobile browser,  then you can add your new tracking details manually.

 

  • Go to "Orders Paid & Dispatched"
  • Click on "View order details"
  • Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
  • Click on the "Add tracking" option
  • A box will come up with the current tracking number . Delete that and replace it with your tracking.

Also,  

  • If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
  • If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@dawnandnigel2010 

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