return link doesnt work

[scattliff]

Hi

I bought an item and then requested to return the return link was sent but everytime I click on it says sorry there was an error it is you not us.

I dont seem to be able to get hold of anyone and just keep going round in circles

[john1297576]

Have you read  through this and followed correct procedure ?

https://www.ebay.co.uk/help/selling/managing-returns-refunds/return-postage-sellers?id=4703