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Seller News: July 2025

Build buyer trust and discover improved seller tools with our latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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International customers unable to purchase.

I've recently had 2 customers unable to purchase the same item. One from the USA & one from Sweden. I've previously sold to both countries before. They both receive this message. “We are sorry, but the item you selected may not be purchased due to se...

User avatar by • Engager
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Buyer feedback

Good afternoon. My buyer left neutral feedback claiming item did not work but never contacted me regarding the issue. What is the next step? do I refund ? No contact from them or ebay regarding an issue so am a little confused. I did try and send a m...

Exchange rate when buying overseas

Hi.A few year ago I bought an item for about £250. After two weeks the seller said that the item was no longer available and refunded me my money. When I searched the item was still available, day after day and so on. "it was always there for purchas...

combine simple delivery postage?

Someone has bought and paid for two items with simple delivery. I thought of sending them in one parcel adding the tracking number to the other item and refunding her one postage cost but I read somewhere that Ebay will refund the buyer if a label is...

Unfair practice by supplier

I ordered a bicycle cover for my campervan, and paid the premium to have it delivered earlier than normal. Almost a week later, and when I had left for a months holiday in Spain the items arrived. I told the supplier that I no longer wanted the items...

Car part

I purchased a catalyic converter on 28th may, got it fitted and put my car in for mot today 15th july so not even 2 months old and its failed on the purchased item! Is there anything I can do with this, first time I've used ebay so I'm not sure.Any h...

seller never sent item

Confirmed by the courier Item not sent/received by them, I've started a return but am now minus postage for something I don't have to return, and I can leave feedback or contact an ebay agent. Ebay is getting worse by the day.

What fresh madness, is this?

I am having an issue, with a Damascene bracelet & brooch. I am not, paying his postage, but it insists i buy a label. Then says, there is a problem with HER, given address. Saying 'i' should change it? First, i will not be changing another person's, ...

Simple Delivery Charging too Much

I have scheduled a listing for something that will cost 87p to post but SD is imposing £2.72. There is no custom postage option to chose. Another listing DOES have custom postage so I could enter the correct rate.Is there any sort of work around ? I ...

User avatar by • Contributor
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Purchased fake item and can't leave feedback

I purchased a small plastic/plush doll from China that was listed as New, and genuine. It came in a ziplock bag (no packaging), and is quite clearly a fake. I contacted the seller, but predictably they didn't respond. I was planning to leave negative...

Selecting 1st or 2nd Class post

I have cancelled my listings as ebay has changed my delivery option to larhe latter up to 1kg.My items weigh grams no more than 100.How do I select 1st or 2nd class post in my listing as I am being given no other option other than large letter at £2....

Can't withdraw. Button greyed out.

Sold an item for £331 > waited for funds to become available (2 days) > funds became available in my balance > eBay won't let me withdraw it. > Called eBay and woman confirmed there are no issues with my account and no funds on hold. They're looking ...

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message can not be sent

i keep getting a message say my emails can not be sent these are sent via ebay either through contact buyer or messaging as far as i know i have not changed my setting or included personal information etcanyone else having this problem

Resolved! Withdrawing funds

HiTrying to transfer money from my eBay balance to my bank account using the withdraw linkbut withdraw tab not lighting up and no message to say why yet it says I can use my balance today to make purchases on eBay??? Have always used this method and ...

ADDRESS

Does anyone know how to change 'deliver from' and 'return to address' please? I've added the new address details in the appropriate place and clicked the blue button to make this the defaut address but it keeps defaulting to a pre-existing old addres...

Adding a tracking number

I have always been able to go to the drop down menu and add my tracking numbers to an item I have just posted. Now I find that there is no option to add your tracking number. What's going on!!??

User avatar by • Member
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Käuferschutz

Ich habe einen Artikel erhalten, der nicht gepasst hat. Kann ihn aber nicht Retour geben.Kein 14 Tage Rückgaberecht?

Postage

so I’ve listed an item and specified a delivery with Evri. I have now used Dpd instead as I have an account with them, but eBay is pushing me to process the label through evri. can I cancel the label and obtain the refundor is there any other way of ...

Someone filed a payment dispute against me which I initially challenged but now I want to withdraw..

and just send a refund to the buyer. Is this possible to do or is it too late? I sold a game on Ebay last month. When the buyer purchased the item they asked for me to send the code through messages so I did. Afterwards I received a cancellation so I...

User avatar by • Contributor
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Fields for buyers to add info

Hello, I have a product to list that will be made to order which will include buyers preferences. Buyers can provide upto 5 preferences and these fields cannot be pre-populated with a fielddrop down - each one should be free format / max number of ch...

Royal Mail Tracking

'TRACKING PROVIDEDRunning behind, original estimate was Thu 10 Jul - Fri 11 Jul'I've had the above RM message on a couple of items recently and on the first one the message remained the same a couple of weeks later! Does this mean RM have accepted th...

Cant get to my cleared funds?

Hi All, I have posted on this but cant find or dont know how to get the post up. Any way i sold a water tank in late June and buyer paid. E bay said the monie would be available from the 8th of July but it still isnt there! I dont know how to contact...

Isle of Man postage

Hi, I have a buyer wanting to return an item to me which I am happy to do. He is in the Isle of Man and says Royal Mail postage labels will not work there. I only have the option to give him a Royal Mail postage label so how do I deal with this probl...

selling inquiry

Hi,Please excuse the silly question but I've had an offer on an item I'm selling but it's about eight days before the listing expires. Do I have to wait for the duration of the listing or can I accept the offer?Thanks.

Change return policy

Hello everyone,The Return policy in our account still contain old information. If I want to edit these using the “Edit” button, I am redirected to the general conditions. However, when I then edit the return conditions in the general conditions, the ...

Postage error

I listed an item but made an error with the weight taking the weight over the 2kg limit. The buyer has paid for the item though. How can I change this to get the right shipping label?

Scooter sale warning notice

Can anyone advise me how to sell an E scooter for spares or repairs please. Every time I try to post the advert it says I have to include a warning sign about not driving on the roads. I've copied their statement and included it in the item descripti...

Mark as dispatched

I've sent two items to a buyer in a combined package, paid postage via one of the listings, but it will not allow me to mark the second item as dispatched ?

Feedback score changes up and down

Hello,My overall feedback score keeps changing as can be seen in this screenshot :I understand that feedback is calculated over a moving period of time but surely the score shouldn't be reported differently like this. If I refresh the page sometimes ...

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Shipping

Can someone help please?I had a repeat buyer for two separate items.I shipped both items for free , but in one box using one of the Evri postage labels. Can I claim a refund on the first label ?Although with label 1, it states “We’re Expecting It”Bot...

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Resolved! Report a seller

I am trying to contact ebay customer services but it sends round in circles. I am trying to report a seller. They have sent acode to take the item to the post office. The item is a large sofa. I contacted the courier and they told me they can only ar...

buyer protection fee

is this buyer potection fee even legal ???consumer rights are there for everyone to shop with confidence. theres even distance selling rules in place.getting money back is a right you already haveWHY ARE WE PAYING FOR IT

Simple postage

I have just listed 2 items with simple delivery. Only option I have given is Royal Mail, both items selected as medium and up to 10kg, so why does one show as £6.60 approx and the other £7.25 approx can’t remember exact prices but ones in the £6, the...

Order cancellation

Cancelled an order before it was dispatched, in fact in a matter of minutes after ordering when I realised it wouldn't be delivered in time, but my cancellation request was rejected, as a day after I cancelled the item was posted, the seller hasn't g...

Item description missing

Have read through some of the other Q & A's but my problem is that I can't see any descriptions for certain products, not all but most. The box is blank (this is when I'm looking to buy items). Been using eBay for years, it's never happened before, j...

Automatic translation

Hello, I’m hoping someone can help explain how to turn off the automatic translation of messages. I can’t get the automatic assistant to pass me onto a human agent to discuss my automatic translation problems (!)

User avatar by • Contributor
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Damaged item - replacement

Item arrived damaged, I advised and asked for either refund or a new one . Seller agreed to send replacement. After a lot of delay and now lack of messages I have no communication from the seller and am left with a damaged item. I can’t seem to leave...

Resolved! Returns outside 30 day

Hello, I recently purchased a watch strap on 19/05/2025 and the item broke after removing it from my watch on 08/07/2025. eBay have closed my request and the seller is refusing to refund or replace. I have paid £52 for a watch strap that is now compl...

Refun

I would like to request assistance regarding one of my items, as I am interested in obtaining a refund. Unfortunately, I haven't received any communication from the seller, and I'm unsure of the current status of my order. Any guidance or help you ca...

Partial / full refund

Hi, sold an item where the buyer complained it was damaged. We issued a partial refund for the repair just to avoid any ongoing issues. Buyer had the item repaired now wants to return item for a full refund of the item as the part does not fit their ...

Buyers Protection fee on an invoice

Does anyone know how I get the buyers protection fee included on an invoice? I need this for a single item and for multiple items but can't see a way to do it. If I just send the invoice which is automatically generated it does not include the protec...

Can’t add to basket

For some reason I can’t add any products from this seller to my basket. It’s a seller I’ve used in the past. I’ve spoken to them to check if there’s a block on my account but nothing their end. How do I get it fixed?

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QR code and label already used..?

Hi, have had an issue today with a parcel I'm sending, the label I've used has apparently, under Royal Mail's systems, already been used, despite me never sending another parcel with this label on.. What's the best course of action for me to do here?...

Simple Delivery is not suitable

How is Simple Delivery simple, yes it gives a prepaid label that is it.This seems to be a think that makes more problems than enough and actually makes Ebay more money.firstly yes a purchaser can order which postage they require but if choice is Roya...

packages assumed lost

Guys,I posted 5 packages last Monday, 30th June. 48 hour tracked. The tracking hasn't changed since, just says "accepted at parcelshop". I won't receive payment for these until the 14th July. My question is, if I refund the buyers today, will I still...

postage costs

HI,I have just sold a pair of lightweigh camping chairs and I selected parcelforce 48 as the delivery method. The price was £6 each which would have covered the postage but, as the buyer purchased two chairs, they only paid one postal charge. As the ...

Simple Delivery

I have been an Ebay Member since 2009 both buying items I want and selling items I don't...! Recently I am informed like many others that the only way to post is by using Simple Delivery. Previously I could upgrade postage whilst listing and send dir...

Collection code

Buyer collected an item was not given a collection code will I still get paid said he’ll give us the code in evening still waiting 2 days later

User avatar by • Member
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Promoting and visibility

Hi I’ve promoted a couple of items expecting to see them quite easily on newly listed but no where to be seen and no views. Is there something I can do about it and is promoting actually worth it ?

A "MINT" expensive nikon lens broke after 2 weeks

Hello everybody,I'm from Italy and I need some help with a purchase I made on eBay from a Japanese seller Well, a few weeks back I bought a used Lens, supposed to be in mint condition.I'm talking about a Nikon AF-S 28-70mm f/ 2.8D ED-IF. A highly reg...

Simple delivery - Complaint

How can I make a complaint to eBay about simple delivery? It being forced onto us is awful. I have endless problems with simple delivery and it makes my life so much harder. I have been selling for years with over 1.1k items sold, why should I have t...

Evri refuse to take parcel

Hello,i go to evri, to send a ebay parcel but they refuse saying it has liquid.Can i change it to royal mail or any thing else so i send the item. Customer is waiting.that product is BMW carkit.

Postage for pre order items

Hi, I made a listing for a buy it now item which is a pre-order item and will not be available until late August early/ early September. I did note this in the description and the buyer is happy with the delivery date. My question is that there were ...

Postage

Can anyone help me wolith this please? I have several items on different lots for sale. A buyer has asked me to combine all the lots into a hob lot, as she wants to buy all of them. I will redo the listing so it contains all items. How do I calculate...

Faulty goods

Hello I purchased a gas hob about 3 weeks ago, when the gas fitter came to fit it he wasn’t really happy with the lack of information supplied with the hob, once fitted the item is strewn with faults, won’t stay lit etc, seller don’t seem over bother...

Refunding dishonest buyers.

I recently sold a pair of Russell & Bromley sandals.They were in good used condition.The buyer has just sent me pictures of the sandals which shows one sandal completely destroyed. They said they had worn them out and the two layers of the sole had s...

Return request

Help please , I’ve recently sent two separate parcels to the same buyer , both with parcel force , one parcel was with the pre paid label printed out with eBay and the other was done manually by the post office staff Both parcels weighed a combined w...

Simple Delivery

I anyone else fed up with the change to Simple Delivery? This is not "simple", it is impractical and can end up with either losing out on incorrect postage or if you go up to the next level of postage it could be more than you would have charged had ...

New policies a bit of a Horlicks

It appears that the 2 new policies introduced by Ebay are a tad poorly thought out as to the adverse affect it would have on private sellers.I don't know any other platform where as a buyer,you have added extras at on at the end.Someone purchased som...

User avatar by • Engager
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Suspicious sale

I sold a Brompton bike with a Swytch electric conversion tonight and I'm suspicious that the price paid seems too high to be genuine.The buyer, who has paid ebay, appears to be a foreign national, has only had an ebay account for 3 months and only ha...

Bulk Labels

How do i print bulk labels through Simple Delivery as it only lets me print 1 label at a time, before Simple Delivery i could select all my paid for labels and print 4 on a A4 sheet

One listing Two boxes

I have created a listing that consists of two boxes, but there is no way to put that in the listing so the correct postage cost is shown.How do you list the item as consisting of two boxes?

Resolved! Simple Delivery Dilemma - package dimensions

Whilst I find incredulous that eBay force private sellers to use so called "simple delivery" - its their platform and we have to suck it up....but, when in is inhibiting me from selling an item I take exception.I have a suitcase for sale, the box tha...

no code from buyer

Hi Any help please Sold a product to a buyer on pick up only , when he had picked up and left I realised I hadn't got the collection code from him I have sent messages asking for the code but am not getting any replies , what do I need to do to resol...

Yodel Store to Door- AVOID AVOID AVOID

The absolute worst postal service. Needs to taken off ebay.I have waisted near on half a day trying to post a large item with this service. Visiting 5 locations in my area.Contacting Yodel customer service after unsuccessful attempt at postage. They ...

User avatar by • Contributor
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Package received but main item is missing

I purchased an item from a seller. I received tracking info as normal but didn't open the item as I was still building my PC and didn't need to install Windows yet. When opening the item I found there was no valid activation key, I contacted the sell...

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No response

HiBought an item on July 5th,paid for item.Have had no response from seller at all.The item was collection only.So no pick up info,no address,nothing.Have messaged seller numerous times,but not a word.Contacted E-Bay wanting to cancel the sale.As far...

Do you think that sniper software should be allowed because this makes eBay not a auction site but a

Do you think that sniper software should be allowed because this makes eBay not a auction site but a a site that only the Rachel can afford a monthly contract with a sniping company can use this is not an auction site be honest with the people that u...

Request to cancel from buyer

Hello folks . I don’t sell much on eBay but have just sold an item which had a good few bidders . The person who won has now requested to cancel saying bought by mistake . So I need to re-list , fair enough . I do think the person who wants to cancel...

Paying fees

I keep getting e mails telling me I owe £14.99 for a vehicle I listed that didn’t sell. Each time I try to go to pay it won’t accept my payment method or card. Now I’m being threatened for not paying. I keep searching how to contact e bay but to no a...

Resolved! Missing Description in all listings?

Recently when viewing a listing the title appears, the photos appear but the detailed description is missing..The bit where the details are is now a blank field...If I use 'incognito' mode, the details are present again.. Strange... Any ideas.... Tha...

Has Global Shipping Programme been suspended?

An Ebay member in Sweden wants to purchase an item from e but is getting a message saying that I do not ship to Sweden. All my items have the GSP option shown in the listing. Can anyone explain why my potential customer is unable to purchase from me.

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Refund

My item is faulty the seller is asking me to close down the request for a return but I need my money refunded first

Resolved! Testing The Waters: Back After 6 Months

Good morning everyone.Well I left eBay in February due to all these contentious new policy changes. Oh and I was banned 3 times from this Forum to boot. But that's in the past.I have cautiously decided to dip my toe back into the seller's market here...

Buyers protection fee racket

Just bought an item for my submitted bid 0ff £12.53 and eBay added buyers protection fee off £6.78 what a complete rip off. There was no upfront warning of adding such a fee. Hope eBay gets this money racketeering sorted

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Resolved! Damaged goods

I sold a record last week, it arrived at the seller damaged. She is happy to accept a partial refund, she has opened a return for a partial refund- which is fine. Does eBay cover damaged goods delivered? I am only getting the option to full refund or...

User avatar by • Contributor
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Missing item that says deliverd.

Hi I need help . Ok so I bought 2 planters seperate transactions but same seller . In the day of delivery only one showed up they both had same tracking number and both showed as been delivered. I wasn’t in but on ring door bell it showed only one bo...

Payment

I sold a vacuum yesterday and the buyer collected from my house in person and I scanned his code onto my phonewhy do I now have to wait 14 days before I can withdraw the payment

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eBay site running slow

I'm not sure if it is just me, or this is the place to ask, but my eBay site is running so slow, it is like wading through treacle. I'm using a PC, all other sites are running fine, just eBay playing up. If I type in a search, it can take 30 or 40 se...

PLEASE HELP

I ordered a phone last week it got delivered but it still shows on my account that it hasn’t been delivered. I want to return it cos the phone isn’t as described. It was written on the description that it has 90% battery health but I received it and ...

User avatar by • Contributor
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  • 3 replies
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Recalled perfume

Had a message from eBay saying CK one perfume I bought in December is being recalled as hazodorous to health! So informed the seller who agreed to refund me. He then sent a fake postage label ,so then I paid £4 to send back , now he's not responding ...

from 80% organic sales to 0%

Hi everyone,I've been selling small goods on eBay for over two years now, and over time I’ve developed a good understanding of how things work. Typically, I sell 15+ items a day, with at least 50% of those being organic sales — no issues until recent...

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homewares want credit card details

im 84 never had this before,homewares want my credit card details to make sure im old enough,.they are not getting mine,want to buy a cheap chain saw which i will only want to use for about 12 hours,so can't buy it,downright stupid,

Label

How do raise a label to send to a buyer so my parcel can be re delivered . There was an error in my address so the item was returned to the buyer who will repost once I send a label ? Thank you

Simple Delivery

Right, It looks like everyone knows already but as simple delivery is now compulsory I'll be finding a new platform to sell from. I'll leave up what I have for now but as soon as it drops off I won't re-list, unless they change it back of course.I've...

Postage fees, what about packaging?

As a solo seller who sells things maybe once every year or two as something of value because valueless/useless to myself I get stung with automated cheap delivery prices. like, I got a garmin watch for sale now with about £2.50 delivery fee. What’s g...

Request to Appeal Selling Restriction

Dear eBay Team,My name is [Russell Edward], and I am the owner of the eBay store "[rushjets]" (Username: [rushjets]).I recently received a notice that my account has been restricted from selling, but I did not receive any detailed explanation via ema...

Strange message received in my inbox

Has anyone else received this message today re an item I just sold using simple delivery.I’ve sold another item with simple delivery yesterday and no such message was received. “You are posting this order via Simple Delivery. This buyer has been advi...

Haven’t been payed

Tbh I’m extremely disappointed I sold sonething ages ago and seem to STILL haven’t got the money for it anyone know how I can get the money I’ve emailed eBay and tried to contact them but they just ignore me

Aramex UK logistics

Hi I have a buyer from Kuwait asking me to post to a UK address called Aramex UK.They seem to handle logistics to other countries etc. Are they safe to use?If I use this service will I be covered for loss etc as I'm not posting to same address as the...

nothing selling for over a month

the past month my sales have gone right down from about 10-15 sales a day to 1-2 a day, i have 2000 items All promoted for sale and i have been reducing all the prices to a point where i was'nt making any profit, i gave up in the end and reset all th...

Can't buy a certain item

When trying to bid or buy this item, it says "buying options, cannot bid using the app, add to watch list." I can bid and buy any other item apart from this one I'm wanting. Does anyone know why this is? Have I been restricted from doing so? Please h...

Unable to confirm order

Hello, the buyer of the order I recently sold chose to pick it up himself, so I handed the item to him yesterday and did not use the mail.He couldn't confirm the order and I couldn't get my money.

item description disappears

is anyone else having this problem it started 2 days ago 10/07/2025 ,I click on an item I can see the ad and item description it is there for 2 seconds then the item description about the item disappears ,I can still see the ad but can not read what ...

Simple Delivery

I think Simple Delivery should be renamed Stupid Delivery. We have all been shoehorned into their latest daft idea for an income stream. Some larger items I have which are over 61 cm have no option for oversized. So, do I buy the wrong postage and th...

Simple delivery

Hi all I used the new ‘simple delivery’ option for the first time and very happy with the outcome, particularly the seller protection as soon as it’s scanned at the post office. However, I’m conscious that this delivery option is only eligible for go...

Simple delivery? Whatever

Ive been a member since 2000, earning ebay thousands over the yesrs. simple delivery is a step too far , I like control of how I post my items, yesterday's example was a classic, customer wanted next day delivery, a couple of months ago, no problem, ...

Resolved! Question about eBay promotion codes

I've noticed that some of my listings have had the "15% off with code JUNE15" added to them (for example item number 326662742768), but I haven't signed up for any promotions. Does this mean that I get 15% less than my selling price if an item sells?...

Resolved! buyer claims damaged return request

so i sent a fan controller 6 month from new but no knobs to control however easy turned by hand buyer requests a refund suggesting arrived damaged i ask for pics he then states it does work but the controllers don't control the temperature I offer 20...

EVRI return to sender

Hi, I'm hoping someone can help advise me here.I sent an item via evri. They didn't even bother to attempt delivery and item was never out for delivery. Tracking updated to say its being returned to me. Buyer confirms that delivery was never attempte...

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