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Seller News: July 2025

Build buyer trust and discover improved seller tools with our latest updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Simplified Postage woes

Some of the items I sell are small and fit in a regular letter size and so I used to be able to send at the 0.87p second class postage cost of Royal mail. Now due to this simplified postage the same is costing me £2.70. This makes no sense. How can I...

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  • 1 replies
  • 1 kudos

Refund Requested

I sold an item of Korean skincare to a customer, she asked if the item was authentic so I scanned the barcode and sent her a photo saying this was the result when I scanned it, it seemed absolutely right and I had no reason to think it was fraudulent...

User avatar by • Contributor
  • 9 Views
  • 1 replies
  • 0 kudos

Return Of Faulty Goods

Can anyone help I have purchased an iPhone from a seller which turns out it is not fit for purpose I.e I can’t make nor receive phone calls There is no cellular so messaging (text) does not work. I’ve tried contacting the seller but no response I put...

Block my account

do you think I would call ebay up if this account was blocked no I am only doing this because this account is active. I do not want to be a member of ebay what part of that to they not get. God sakes

Resolved! Oversize item

Hi there, hope you can help. I sold a couple of garden planters which together weighed 8kg and size was 48cm x 70cm. I bough an oversize label for yodel but the local drop off refused to take it as it was too large! Now I don't know what to do as it ...

Resolved! Postage Issue

I sold an item , the buyer choose Yodel for posting, but yodel stores said the package is too big for posting. What do I do ? Can I use other postage outside eBay and how will I get paid if I post outside eBay postage option that the customer choose?

Buyer vanished bag is breaking months on

I bought a designer bag 6 months ago. The item was sent to the authenticators who passed it. As soon as I received it the buyer vanished. It had cracks in the leather trim and Iv used it a hand full of times and all of the rim is cracking. I had it l...

Simple Delivery / Channel Islands

I sold items to a buyer in the Channel Island. Unfortunately the buyer cannot finish the transaction as Simple Delivery does not appear to include the Channel Islands in any way, shape or form.We are all aware of our all-new inability to access 'Sold...

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Return labels

Hi, anyone know a way to alter my return settings so that when a buyer opens a return, the system will automatically give an EVRI label and not a Royal Mail one? Thanks

Unable to select correct weight for item

I have been selling badges on ebay over the last 2 weeks. I have been setting the postage as Royal Mail 2nd Class Large Letter up to 100g. A badge including packing is approx 60g which should cost £1.55. Today only have the option of 1Kg which obviou...

Cancelled order

Hi, can anyone tell me how a seller can cancel an item once you've won because they wanted more money? As ive just won a 72v battery and went to pay. Now its been cancelled and the sellers saying its broken郎路‍

Mixing desk

I brought brand new mixing desk in April I have used it 4 times and now now working properly cuts out to speaker sometimes one side I have messaged seller twice no reply says return is only 1 month but being electrical item shouldn’t it have a year w...

no rights as a seller

i have opened this topic again, As a seller you have no rights what so ever, i sold a camera it was it nice condition, fully working, i took loads of photos of the camera to include every angle, when the buyer received it a few days later he/she star...

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Returns -

I needed to return 2 items to a seller who agreed they could be sent in one parcel, as they were sent to me. However, in order to instigate a return I had to opt for postage labels for each one. I only used one label so don't want to be charged for b...

Global Shipping Programme on UK private account Hi all, I have just had an order on my private UK ac

Hi all, I have just had an order on my private UK account to be shipped to Norway. I am enrolled in The global Shipping Programme and have Simple Delivery option for all my UK sales. When I check help it states to just select "send to UK Shipping Cen...

Tracking

Hi I need some help so ive sent a item today ive paid extra myself so they get it next working day but simple delivery as added tracking number on and I can't find anywhere to edit and put the correct tracking number in?

Cheated by two buyers in tandem

I have just been cheated by two buyers operating together and ought to flag the way they did it up for everyone. I put a silver trophy up for sale and in the last two days began to see bids from two buyers. They escalated from £40 up to £65 in 5 jump...

*bleep* place to shop.

Just paid £40.05 For a phone that doesn't work. All Ebay can do is tell me the seller can keep my money. And I can keep their *bleep* phone. No support from Ebay whatsoever. Avoid Ebay end of. Ive googled phone numbers for Ebay in the uk Phone them y...

Late posting defect removal

I've had a number of orders, all sent on time but have not been flagged as posted by ebay. Some of these were delivered on time and some late. I have just received a defect for one and had my appeal refused. I then spoke to an agent and sent in the c...

Postage

Hi, i have a bike to sell on Ebay, value is around a £1000. I'm trying to sort the postage (which is a nightmare) but how do i know what the service (Parcelforce 48 large items with compensation) is going to cost me and also how much compensation is ...

Account suspended

My account is suspended permanently due to below standard level so now what should I do? Any advice or help me to get my account back thank you

Fake Accounts

I purchased a Sisley eye cream, was fake, sent back but address fake so it came back. The seller closed page. Several new accounts have popped up exact photos, some already have negative feedback stating fake goods. They can contain harmful substance...

Parcel size

I’m putting an item on that is longer than the medium parcel size offered on simple postage it doesn’t give any option for a larger parcel

Seller's available funds

MY MISTAKE - I WAS NEVER MUCH GOOD AT MATHS - THE AVAILABLE FUNDS ARE CORRECT - MY APOLOGIES TO E-BAY AND THE YOUNG LADY I SPOKE WITH TODAY. I have just spent the last 15 minutes chatting to a very nice young lady at e-bay customer services but think...

How does a seller control the postage cost

Ebay seems to have taken over the postage process now with their costs. How can a buyer overide the ebay cost and put their own value in and buy the postage themselves. The Ebay value takes no account of package costs or the cost of taking a package ...

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Selling all but dried up.

I've sold hundreds of items over the years but recently nothing has been selling.Seems to be since the "free" listing came into place.Do we now need to pay to "promote" our items?Has anyone else experienced this?

Wont return item.

I sold a an item, when the buyer received it, and cancelled the order for what ever reason, Ebay refunded them and they are now not sending my items back. I need help getting in touch with eBay?

Postage label

I actually dont have that parcel with me I'm gonna get it delivered straight to the buyer so I actually don't need that postal label so is there any way that I cannot pay the extra money for it please

Simple delivery

I am getting conflicting advice as to whetherw I can use my Post Office Drop & Go account with Simple Delivery. I deposit funds into my account, label them and drop them into the post office with the completed mandate stating service required etc, wi...

Suspended account

Hi guys, Did anyone of you ever experienced permanent suspension of an account without explanation or any reason for? I opened a business account which is not that I am sending this message from and got it suspended in a day. I can’t contact with any...

Payment

Hi my payment say it is on hold despite checking the tracking which say the item was delivered 1 day after it was sold. I have also checked my feedback and the buyer has left good feedback for me. Why is my funds not being released??

Postage.....

Is there a cheaper way of posting smaller and lighter items out to customers. The cheapest i can find is via Evri at £2.94. I have several items that are small and a lot lighter in weight but will not sell them cos of the postal charges.............t...

Mark item as collected

Can anybody help?I sold an item as Collection Only. The buyer paid and then took the item but didn't have a code.I have tried to mark the item as collected in the Seller Hub but in the drop down menu there seems to be no option to mark it. My funds w...

Simple delivery

I post all my items by printing off a label at home and simply drop the parcel in the letter box just down the road from me. I never use tracking or any sort of special delivery. I have not had any problem with this for the last 20 years. Now ebay se...

Bad seller

I purchased a cat feeder that has become faulty , it is only used for holidays so is nearly brand new. it is outside ebays 30day refund guarantee and the seller has not replied to my message to them. I cannot leave feedback as its outside the 60 days...

Marking somthing as dispatched.

Ive recently sold somthing on ebay but was unable to post as Royal Mail had issues and there were no services available. It was like this for a couple of days. I had to buy my own postage lable outside of ebay as the shipping time was already behind ...

No postage sticker

Seller purchased an item it won't give me a postage sticker as is saying the address has something missing,the buyer has sent me her address but Im sure I wo t get payment as the delivery won't be registered with ebay

Pre paid label advice.

Hi, have just sold an item that when packing I realise is thicker than expected and so is now a parcel not a large letter. The buyer has paid me for a lower amount (my fault I know) but now don't know how to proceed.I put some extra stamps on the pac...

Unable To Make An Offer

Hi, lately I find that I cannot place a bid offer when "Make An Offer" on an item is advertised....all I get is after submitting an offer to the seller is "Page Not Found", my account has no restrictions according to eBay plus I enjoy 100% feedback o...

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Resolved! buying

bought an item then seller tells me item is not working do i want to cancel i said cancel order then he marks item as sent without tracking and he will not respond to m

Golf cover

Seller has not responded to postage to china to expensives have asked for UK address which it was sent from still no response. Regards William Barnett.

Selling

I was temporarily restricted due to an error and had 300 adverts removed they are over 60 days is there anyway of getting them back

Edit coupons no longer availabe

I have been trying to add items to a coupon for a couple of weeks.Every time I select "Edit" I get a screen that says "It’s not you. It’s us."At least eBay is admitting they have some programming issues. But, 2 weeks without a solution is too long.Fi...

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SIMPLE??? Delivery

The brain dead MORONS at ebay must be "simple" to come up with a STUPID idea like SIMPLETON delivery!How do I offer delivery, when SIMPLETON delivery won't offer me options for my parcel size or weight. ebay = OBSCENLY STUPID! I am closing my account...

Prepaid postage label

HiI've sold an item and the buyer has chosen to use a prepaid label rather than my postage option but the postage cost is being deducted from my funds. When I receive the funds will I receive the correct amount?Thanks

Yodel large parcel

Just been to drop my yodel parcel after having to pay for the label on ebay even though customer has already paid!They refused it saying its too large as overnight 60cms. I paid for large up to 130cms. They say has to be pick up ebay not giving that ...

User avatar by • Member
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  • 1 replies
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Preorder item

Preordered item 4/12/24 to date no item received after numerous attemps to contact seller, ebay saying cant help as out of 30 day,period. Sellers print sugests that there might be a wait yet no release date supplied as seller says manufacturers somet...

I’ve been Scammed please help

Hello - I need some help I have been trying to buy a bike for my son - I sent an offer which was accepted to a seller I tried to pick up the bike up but the person said it was not ready they were to going to bike shop for some work on it etc obviousl...

Non payment of items

Hi thereI listed an item where the buyer didn't pay. I relisted the same item and again it sold but the but no payment. I checked their details afterwards and ut appears they'd only been on ebay for a few days. Is there anything I can do as its takin...

User avatar by • Contributor
  • 117 Views
  • 3 replies
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Package stuck in consolidation centre

Recently ordered a package from the US to the UK and it said it should be here by tomorrow. Ordered this package on 7th July and it’s 20th right. Was getting updates about it everyday but suddenly on 11th July when it said “arrived at consolidation c...

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  • 145 Views
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I never received my parcel, eBay tracking said it was delivered and eBay say they won't r

I ordered an eye mask from eBay. I was staying with friends for 10 days so asked for the product to be sent to their address (note: they get deliveries all the time and there is a safe place for deliveries if no-one is in). eBay tracking showed it ha...

The New Postal Rates Simple Delivery

I always use Royal Mail Track 48 but simple delivery rates are too low, so I'm out of pocket all the time.How can I change the postal rate myself ? simple delivery are setting £3:38 for small parcel up to 2kg. Well Royal mail basic standard rate is £...

Refund or not?

The buyer bought the item and wanted to get a refund almost 2 months later. Within this time period the bags condition has significantly worsened and is no longer resellable. As a seller, am I in the wrong to say that a return should not be accepted?

Simple Delivery costing sellers money

There is no Post Office within 5 miles of here and as a result I have to get the postie to collect packages. I lose 30p on every item I sell. eBay suggests I put 30p on every item I want to sell but 30p on the items I sell is usually enough to put po...

Annoyed

I sold 3 bikinis but forgot to put the tops in. Buyer opened a return. I called her as her number was on the address. She said she still wanted them so I posted the tops recorded delivery. She recieved them. I asked her to close the return several ti...

User

Purchased a bracelet back in November. After a few .months I realised that the item was totally fake. After contacting the seller , I was promised a refund that was over a month ago and still no refund. Now I am £136 out of pocket. The reason for the...

Global Shipping Programe

I having problems with third party postal service that'll are involved in the eBay Global Shipping Programe.Basically Evri are leaving by parcel on the doorstep in plain sight of all the street.I have contacted eBay for the second time, but it seems ...

Agent to call not available

Ebay have sent me a request to refund because buyer doesn’t like item.That’s fine my listing says no returns but ebay recommends I do.Im not going to.Buyer contacted me previously asking me to refund because customs won’t let item through because of ...

How to do I mark an item as delivered?

Hello community - am fairly new to selling on ebay and struggling a bitWas selling something for collection only - the buyer sent a courier to collect the item. But they didn't have a QR code or 6 digit code. Q - How do I mark it as collected?Saw var...

jameel_lalani_1-1753010186378.png jameel_lalani_0-1753010000833.png

Listen to your members

I think it is time ebay LISTEN to it's members and stop trying to force their simple postage down our throats.I like a thousands more have dealt with our own postage for years and where very happy with it . But now you are forcing everyone to your ne...

penny test

i am trying to set up a new bank account for payouts, ebay have sent the penny test but i don't know to return it to complete the verification

Unresponsive seller and no delivery

I ordered a phone but the seller hasn’t posted the item, has missed the delivery estimate and is not responding to any correspondence. EBay is beyond unhelpful. All I want is my money returned under the eBay guarantee but I’m getting nowhere. Any adv...

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Refund reversed

I issued a refund for an item delivered late on the advice of EVRI however it was delivered 2 weeks later . Can I issue an invoice to the buyer? Thanks .

Resolved! Item Too Large For Simple Delivery

Hi Guys, I listed an item about 18 months ago, and it has just sold My problem is since listing eBay has introduced Simple Delivery. I guess my problem as I never noticed, but on packing I discovered package is over maximum size for this (8kg - 87cm ...

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  • 115 Views
  • 3 replies
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Refund not received

Hello, the seller cancelled the order and it is indicated that the order was refunded but I have not received the refund ten days later.PayPal says I cannot raise a dispute under this type of order and refers me back to eBay. Advise on how this is do...

Making an offer

I would like to make an offer on an item . However I must list the payment option should I be successful. I am looking to utilise PayPal pay in 3 however the option is only PayPal. Therefore if my bid is accepted it will deduct the whole value and I ...

User avatar by • Contributor
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  • 3 replies
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Return policy

Would I be correct the options given to me by eBay for duration of accepting returns ie. 14 days is a pointless option that is over ruled by eBay’s money back guarantee which in all fairness is incorrect as it actually is eBay’s TAKE money back guara...

Drafts

I have been unable to post a new listing without first saving it as a draft. It simply won't complete. I wonder if anyone else is experiencing the same?

Posting parcels

My lap top is new and in compatible with my printer so up until yesterday it was still not a problem because three options were given one oh which was to email the label to someone else which I did. Emailing to my husbands lap top and printing from t...

Still saying not dispatched

I sold an item and unfortunately selected the postage option which I couldn’t adhere to as couldn’t wait in for the parcel to be collected. I sent it from the post office and it has arrived but on my account it’s still saying not dispatched  

Evri Label

I accidentally downloaded the Evri QR label but didn’t use it. I noticed the email said it cost £2.94. Will I be able to get a refund? Thank you

Refund for buyer who has taken item abroad

Hello! I wonder if anyone can give some advice. I sold a nice vintage 1980s dress to a buyer, and used the eBay postage system to send it to an address in the UK. At the time I noted that the buyer was from Bulgaria and the address was a forwarding c...

Title

My listing titles are mostly in black but sometimes they are in red. anyone know what that means ?

Returning an item for the first time

I am wanting to return an item for the first time. The seller has accepted the return and also accepts free returns. There is no button to PRINT RETURN LABEL. There is an address (In China) for me to send it back to. How can I achieve a free return? ...

Problems

me and my customer agreed on re listing the item and he would purchase it again but the app shows the item is on the shipping process but I did ship it out yet . I can't cancel the order . what should I do

Item delivered funds on hold still

I sent a item & it’s been delivered I have proof of delivery from evri but I entered wrong tracking number so funds still on hold. Item was delivered to a shipping address in London I’ve contacted buyer & he’s bought it from a eBay account in Africa ...

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Opt Out of Simple Delivery

HelloHow do I Opt Out of Simple Delivery please, or Custom Postage? I can't find anywhere on my listing page which gives me this option. I am selling postcards and small items under 100g and have always used ordinary letter post which is 87p but I am...

Resolved! Return request

Hello helpful people. I'm in need your advise again.I've been doing some research on a return request someone has opened for a CD they bought off me and would like to make sure the terms haven't changed in the last 5 months (which is where I'm gettin...

VAT Information

Hi After many years only buying on eBay I finally decided to sell something but have been prevented by a message that says my VAT information is invalid or missing. Now I'm registered as an individual and not a business. I haven't sold anything for y...

Poor Simple delivery options,

The only options Ebay is offering is Royal Mail and Evri, There is no Evri drop off points anywhere near where I stay , the nearest is 7 miles away, The is a very good Yodel drop of station , but Ebay insist on Evri,Does anyone else have a solution t...

Label printing

I prefer to print my own labels so the parcel is ready to go. However, when I purchased the postage from Royal Mail ( the old way), the label would print out a small size which fitted all parcels. Now with the Simple Delivery, the label prints out in...

Feed back

Had a buyer buy a item opened a retrun I pointed out the item wasn't even mine an they are trying to miss use for a free item. They soon closed the case I then get a threatening txt message I better give them a tyre for free of al get a bad feed back...

print postage label greyed out

I chose the simple postage option from ebay and now I am unable to print a postage label.I have checked the address of the person I am sending to and it is correct.The "get prepaid label" is greyed out.Under delivery service, it says, "No shipping se...

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  • 2 replies
  • 1 kudos

Simple Delivery

How do I opt out of Simple Delivery of one listing with 170 variations? I can't find any way to amend postage or opt out. Surely I don't need to create this listing again. Was working fine until Thursday. I am happy what I sell is craft so how do i n...

Unable to speak to someone

Hi , this platform is a joke sorry does anyone have a full telephone number where I can call to report a seller who’s basically conned me ! It appears imnow reduced to scrambling on here as eBay are away ?! Absolutely appalling service

custom postage is back ……YIPPEE …. BUT

well one is getting surprises every day with changes to process - seems CUSTOM POSTAGE is back on a selected set of listings, as shown on another post - which is GREAT, and best for really low priced and ‘thin’ items BUT can’t select a ‘standard’ let...

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  • 166 Views
  • 0 replies
  • 0 kudos

Wrong item sent

Ordered a car part and the seller sent the wrong part. I incurred fees from my mechanic for labour charges as they had taken the car part to fit the part only to realise the wrong part was sent. The seller is not looking to refund the labour costs.

Buyer Protection Fee change 17th July 2025

Today I spotted Buyer Protection Fee has changed again!Does eBay notify or warn buyers or sellers of when a change will happen?Is there a history of previous changes?From 17 July 2025, the Buyer Protection fee is calculated as:A flat fee of up to £0....

Buyers cancelling bids

In the past week I have had two potential buyers cancel bids with the excuse (sorry - reason) they have entered the wrong amount. eBay bidding rules state quite specifically this is only allowed if the bidder wishes to correct the amount, but neither...

Age verification

Hello community I have just bid on an antique set of silver butter knifes and have been asked for age verification.I went through the process and was asked for my credit card information.i entered the relevant information and received a message telli...

Ebay closing refund without consulting me

So I ordered some goods. Evri were the courier company who tried to deliver on a Saturday, were a business and were closed. They didn't even approach my gate. I have cctv footage of a driver in a car going into the coop staff carpark next door at the...

Resolved! reporting a buyer

Hi i reported a buyer for unfair comment in feedback and name calling in feedback on 26 June and heard nothing back from ebay. What do i do ?

Unpaid Deposit

Hi, I contacted the seller. We went to the address to have a look on the car. As soon as, we start the car, it made a noise in the engine. We told him we want the car but he must repair the car and eliminate that noise first. After a long conversatio...

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So Simple Delivery is the only option, and it's down due to Royal Mail being Hacked.

Simple Delivery is the only option, and it's down due to Royal Mail being Hacked. So what are ebay doing about it, I cant take items to the post office this morning as I cant access the address, I won't use Evir as they have lost or delayed every ite...

Resolved! Automatically enrolled into Global Shipping Programme with no way to opt out

I'm a private seller based in the UK and I don't ship internationally.I've just received an email from eBay saying 'We’ve opted you into the Global Shipping Programme.' 'In approximately 2-3 days, your eligible listings will display international pos...

age

Hi I am trying to buy a hedge cutter and it keeps ask my for credit card details to verify my age i am 73 years old and dont have a credit card is there any other way to get the product

QR Codes not downloading

Hi all.Is anyone else having problems downloading QR Codes? I had 6 parcels to post this morning, but can't download any of them! It happened the other day with one parcel, and I had a right game to get hold of ebay then an even bigger nightmare to s...

User avatar by • Conversationalist
  • 143 Views
  • 1 replies
  • 0 kudos

Payments on hold

My payments are on hold and eBay is asking me to put all tracking numbers. but I have used simple delivery which means all tracking numbers are included. and all parcels have been delivered aswell but my payments are still on hold.

No promote feature

Does anyone know why I cannot use the promote feature on my new account? My partner also has a relatively new account also and the promote feature was available from the start on their account, so I don't understand why I don't have it.

Unable to generate a pre paid postage label due to problems with Royal Mail according to eBay

Unable to generate a pre paid postage label due to problems with Royal Mail according to eBay.Anybody else experienced this and how did you resolve it, as I'm unable to get any sense out of the auto Q + A stupid system?''Please be aware that Royal Ma...

User avatar by • Visitor
  • 182 Views
  • 1 replies
  • 0 kudos

Resolved! Opt out of global shipping and smart post

hello how do i opt out of global shipping and smart post, I want to be in control of what i am selling and to whom and how i post not eBay i have only had issue with post since eBay and RM now control post, i would like the freedom to choose. Thank y...

User avatar by • Contributor
  • 78 Views
  • 2 replies
  • 0 kudos

Item refunded due to being ineligible for customs importation you WILL NOT RECIEVE YOUR ITEM BACK

Now my item is magically listed for sale on ebay at this current moment, I followed all the steps to send it overseas to Australia, I jumped through all the hoops to make damn sure this wouldn't get rejected and it has with no actual explanation, no ...

User avatar by • Contributor
  • 359 Views
  • 8 replies
  • 1 kudos

Wrong tracking

Hi all I’ve sold an item and dispatched special delivery but entered the tracking number wrong. EBay says I’ll get paid after the item gets delivered. How can I prove it if the number doesn’t match, can I change the number in any way TIA

User avatar by • Contributor
  • 285 Views
  • 3 replies
  • 0 kudos

If the buyer admits the goods were viable, yet opened a return request, what are the sellers options

The buyer this morning messaged me to send her 6 more (the same as she has already received), admitting the original order were not broken in transit and were viable. As I won't be sending them for free I ignored her request. She has opened a returns...

I payed the seller but I didn't collect my order .the seller know I didn't collected .I pressed a

I'm very sad I lost my money I payed the seller a lot of money for bracelet I pressed collected but I didn't ,I text her She said I'm on holiday and I can't talk to you because the connection and I couldn't contact her from 20 days ebay said I collec...

Simple delivery

I do not want to do simple delivery I’ve always just handwritten label and gone to post office end of and that’s what I want to do now I’m being forced to do simple delivery and QR codes I dont want to do that so now I got to stop selling on eBay as ...

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