How can a buyer or seller manually change the delivery status?

[drumcounty]

I printed an EVRI delivery note but the EVRI locker kept coming up with issues.  I ended up posting myself through DHL which the buyer has confirmed over message as being delivered and he is happy but neither of us can see anywhere how we can override the delivery status to delivered so the balance is released?

[tressygirl]

The buyer can do nothing their end,  you can manually change the tracking on the order.

Use a laptop / PC and try Chrome that seems to work best,  not the app or mobile browser,  then change the tracking this way:

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking.

@drumcounty 

[drumcounty]

Amazing thank you I will try this shortly