print postage label greyed out

[redbay74]

I chose the simple postage option from ebay and now I am unable to print a postage label.

I have checked the address of the person I am sending to and it is correct.

The "get prepaid label" is greyed out.

Under delivery service, it says, "No shipping services available. Please check the order details and try again."

But I have paid for the shipping. I am trying to send a DVD, not exactly complicated.

This is the sort of thing that will prevent me from selling on ebay in the future.

The AI assistant is utterly useless by the way

[tressygirl]

There is a Royal Mail issue at the moment.

Someone has just posted this helpful information see below,  perhaps this is the reason why you and so many others are in the same predicament?

The business Click and Drop website is down since sometime last night. I assume this is related and eBay's RM labels are generated from the same domain.

RM Click and Drop business domain is different to the retail site. The retail site is still working.

I assume eBay gets their labels generated via the business domain.

RM own C+D service checker claims the site is working correctly, but the website page shows it as down.

Royal Mail have also issued this statement:

We’re experiencing technical issues across some of our systems due to a global IT issue.

@redbay74 

[redbay74]

Thanks for your help. The service is now up and running.
But good to know that it wasn't just me.

Regards, Nick.