Pre paid label advice.

Hi, have just sold an item that when packing I realise is thicker than expected and so is now a parcel not a large letter. The buyer has paid me for a lower amount (my fault I know) but now don't know how to proceed.

I put some extra stamps on the package but the PO won't accept the item and I can't cancel the original prepaid label and issue a further higher value one which of course I'd the extra for..

Why is simple delivery not simple at all!

Any thoughts on how to proceed over this please..

 

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Pre paid label advice.

You'd have to cancel/refund the transaction with buyer's agreement (via the dropdown menu for it on your orders list) and relist with correct postage for the buyer to buy again.   The alternative would be to buy the new postage yourself and change the tracking number on ebay. 

 

 

 

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