UK Seller News: April 2025
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Forum Posts
eBay data found leaked to the dark web.
I had a message from my password manager to tell me that they had found my details such as address, email and phone number on the dark web leaked or hacked from eBay. I don't know how to trust eBay anymore. Has anyone found out about date leaks?
Hi need desperately some advice, I posted out an item which went to the sorting office insufficient,
Hi need advice sent parcel unfortunately had wrong postage cost, contacted buyer they have refused to collect item, but want a refund, I will lose out I can't get the parcel back, as she name is on the collection post office card and will require pro...
Buying of Ebay
I've purchased something of Ebay, same night i purchased something similar which I got withing 4 days... The other item went to 13 days and I still don't have it...Messaged the seller and he says he's checked where he dropped it off and they say it's...
Cancelled order
The winning bidder on the auction to buy my vehicle has cancelled the order. I've been given the option to either accept or decline the cancellation. What happens if I decline?
Quantity Confusion
Has anybody else experienced a degree of confusion when trying to select the correct quantity of an item you wish to order? There is often more than one 'quantity ' box to select (see attached screen grab). Surely, once you have specified the item yo...
Extra add fee
071286740073-091285797027-231282003114An additional marketing fee has been deducted from the orders mentioned above. I request a refund. In addition, an additional marketing fee is deducted from customers who regularly order from us.
Problems with ebay system affecting my business
The eBay system has been affecting my returns and refunds this has been going on for a while but has now started to affect the running of my account. When I receive a return the system won’t let me refund the customer it goes through a process of ask...
Buyer underpaid shipping cost?
The shipping I set up was £2.94 and that is what the buyer paid for but somehow they chose a £6 option (it says buyer selected) and there isn’t any other options which makes no sense…Do i cancel the order? Or…?
Postage
Hi, I’ve tried to list a couple of items and it says postage free seller to pay. How do I change it, I clicked on postage small parcel?
Louis Vuitton Cosmetic Pouch
My listing of the above item was not showing so I reported it - but now this item has been removed?This is so frustrating as even when I re-list it it still does not show when I search for it - what is happening??!!
Listing fee
I am a private seller but today am being charged a listing fee yet I am below my limit. Does anyone know why?
No confirmation code?
Sold an item last week. The buyer has paid through eBay and collected the item, however, i forgot to get the confirmation code. I've messaged the buyer several times but they're not responding. As the item was listed as 'collection only', i've no way...
new postage options - big brother is coming
frustrating new postage options encountered for the first time when listing today - 'simple delivery' or 'advanced' - over an hour spent on chat and I did not get very far - simple delivery would seem to suit me as there is an option to choose Royal ...
Click and Collect activation
Hi, as a seller, we are trying to activate the "click and collect" function on our account (not a business account). Any help would be greatly appreciated.
Resolved! delete postage cost
Had a message from a buyer interested in purchasing item I was selling and we agreed a price ti include postage but when trying to amend selling item price to include buyer protection to get to price i had agreed i could not amend postage to "free po...
Item location address
Hi,I’ve almost 2k items for sale. I moved house approx 18 months ago and changed my address on my settings and, mostly my new address appears on any bought items and most new listings. However on specific listings it’s still showing my old address. I...
NI Number request/not a tax payer
Hi I’ve been sent a request for my NI number is this safe to sent onto eBay? I am fortunate that I have not worked for 30 years being married to someone who earned good salary (and a higher rate taxpayer). I only sell my, his and the children’s cloth...
Sketchy seller
Right, so I purchased an item on the 8th of March, paid straight away and waited patiently until the 17th of March with no update of tracking or any sign of the item being posted. So I messaged the seller for tracking. On the 18th he messaged me sayi...
Can i use paypal my bank when i sell stuff?
Hi, I just sold some stuff on ebay and want to use my paypal as my bank, is this possible?
Negative feedback
I have recently sold a couple of items which have received negative feedback for not being as advertised. This was not intentional and never had negative feedback before. both buyers though did not contact me before leaving feedback but just left neg...
Posting a sold item
Buyer has paid for Lego . I included £3.95 for postage which he has not paid for. What happens now?
vinyl records
HiIm selling vinyl records is there an easy way to add audio files of what I'm selling from either discogs or similar Thanks in advance Alyn
Resolved! Cannot get postage label
Sold an item and cannot get a postage label customer has sent me an address but how do I get the prepaid postage label I don’t want to send it then they say they haven’t received it it also means I have to pay for postage label which is more that wha...
Faulty item
I purchased a portable basketball hoop in October '24 for my children but unfortunately the backboard has become detached from the upright pole. I have messaged the seller twice without any response, and it has been over a week since mg first message...
i have been given second chance offer on a car but when i click on to accept link is black screen
i have had a second chance offer on a car but when i click to accept/ respond it goes to a black screen and its not showing in bids / offers only in messages
Message not going through to seller
An item I purchased few months ago isn't working properly. I can't send a message to the seller and I do have 1 year warranty.
I haven’t received my parcel
I’m haven’t received my parcel and I’m not happy about this
Advice on maker
Hi,Not sure if I am allowed to ask here but thought it worth a try as sure I have read somewhere in Google that someone got similar advice from eBay forum. Can anyone tell me what maker the ‘stamp’ in the photo refers to? This is the best picture I c...
Return Item
Hi. I have ordered a part for my car but, it didn't fit with my car and I started return process. I contacted more than 10 courier, unfortunately I couldn't yet find a courier provider. I expecting collection from me today, but till that time courier...
No postage label
Hi, I've sold an item but was unable to mark it as posted and when I click on print label it says I can't. So now it's saying I am over due to post it, but I have posted it and can't get my payment. I have asked the buyer to mark it as delivered and ...
non delivery of order 16-12756-23609. ordered and paid for. not delivered. tried many times to get h
ordered ferrules l16mm size and paid for feb 27th with order number 16-12756-23609. no delivery. have tried many times to ask for help but order number does not now exist in ebay system so most help system cannot help. asked for agent but coul not ge...
Purchase / return
Firstly why cant i contact ebay?? Bought a hose that did not fit, started a return and it wants me to send to china! really - and I'm expected to pay!i didn't buy it from china nor did it say on advert it was coming from china. Seller comes up as awa...
COLLECTION ONLY
I AM TRYING TO LIST A HEDGE TRIMMER AS COLLECTION ONLY BUT EBAY SAYS THAT I MUST POST THIS ITEM,SOMETHING TO DO WITH AGE VERIFICATION,I CANT POST THIS IT IS FAR TOO DIFFICULT, SO WHAT OTHER OPTIONS DO I HAVE
how do I add a tracking number?
How do I add a tracking number to an item I have sold?
Postage label
I have sold an item and when I go purchase a postage label for the order it comes up with "technical difficulties please try again later", It has said this for over 24 hours now and I can't get the label to post my order. I also have another order wh...
Sending offers should be scrapped.
I have multiple items that people just hold in their baskets waiting for the “send offer” to be sent. What used to sell in days with all the shenanigans gone (inc buyer protection etc ) on recently now takes weeks to shift. I think the send offer is ...
eBay Mastercard
Hi I live in the UK, am I eligible for eBay Mastercard.
Aquiline delivery / tracking scam - active again
Purchased 15kg of dog food. Email from seller via ebay to say it was delivered "handed to resident yesterday at 16,42" It wasn't. I was in the garden all afternoon. no couriers. I've searched these forums and Aquiline appears to be a scam company wit...
Seller wants to revise feedback comment
Hi, I bought an item and all good. I left positive feedback for seller. Seller left positive feedback also, HOWEVER left a Very negative comment by mistake copied from another sale that went bad. Seller has said they have tried to remove / revise com...
Free delivery in 3 days
I've added items from my Shopify account to eBay and it has automatically added 'Free delivery in 3 days'. How can do I change this? I want my Shopify delivery charges to pull through to eBay. Any advice?
buyer protection fee
It says "sellers don't pay this fee" but they do charge the seller. I've sold a couple of items and they subtract this fee from me and the buyer???
Lost a customer
Today EBay lost a customer how many more buyers have just left. iIt is now so difficult to sign into EBay, I have given up. The app says it needs an update, but it isn’t there when I visit the App Store. I jumped through all the necessary hoops to si...
Resolved! Suspected Fake Trainers
Hi, I purchased a pair if branded trainers. When I received them immediately I was concerned about the stitching so I googled how to tell fakes of this type of trainer and also compared them to another pair. There are various things pointing to them ...
Multiple item sale disappears after single item sells
I had a multiple list for sale.only 1 item sold out of 12. The listing disappeared, and I can’t realist?have I done something wrong? I thought the remaining items would stay on sale until listing endedtia
Is it a bladed item??
I have for sale a vintage saw set -ebay have put this in the bladed item category so I can’t list unless I have age verification postage ?!?! - sharpening stones will be next -also I cannot get to talk to a person regarding this listing
Buyer claims wrong item sent
i sold an item ( a cordless impact wrench new in the box ) the buyer has sent me a picture of an old air wrench he claims was in the case when he received it ' it was sold through the gsp from the uk to italy ' i checked the contents before i packed ...
Listings for bladed items
I have been selling/buying vintage tools for a good while now - since the age verification came in I go to other sellers listings to check if my item falls into the bladed item category - However I cannot check this unless I press the buy it now butt...
how do i appeal a very high service metric
service metric item not as described has risen to very high as have been ill and not listed anything for 5 weeks which has pushed % up
Resolved! How to mark has dispatched
I've just sold 4 items to 1 person and combined the postage on 1 item. The other items were listed as free postage.How do I mark the sturr 3 items as dispatched please as i dont want to buy 3 more lots of postage as not been paid for it? Thanks
Suspect selling practices
I purchased an expresso machine on 10th March paying 48 hour delivery, item was only dispatched on 14th, with an excuse of not being able to post due to illness, but managed to get it posted by a friend on 14th, why did it not occur to them sooner. I...
Seller says he won’t deliver eBay refuses to refund. What should I do?
I bought a computer item on EBay, it had a buy now button. I paid for it and after 5 days of no tracking info, I contacted the buyer. He made it clear he won’t deliver because he won’t pay £25. 00, I paid £167.00. EBay response is for me to wait for ...
Buyer reports not receiving item despite it being marked as delivered
Hello everyone,I recently sold an item that was delivered to the correct address. The item was dropped next to the buyer's door by Yodel, and there is photographic evidence to confirm this. The buyer acknowledges the picture as showing their house. H...
collection postage payment issue
Hi all, I've sold a heavy item and it was inadvertently advertised as postage. The buyer wants to collect, but can't pay as the postage option is not filled in at my end... but I can't find how to change or quote a postage option because the buyer ha...
Postage
Hi. I recently sold an item and the person lives nearby can i deliver the item myself??postage was free for buyer
Ebay not replying
Have all the mails from ebay concerning an order I made, includeing the item has been delivered but I have nor received it . Ebay says the order number is not on their system but have had PP payment yet I have 4 emails with it on . what next
Buyer case
Have got buyer case that item has not been received but tracking shows which are updated it's been delivered so what's the best approach bcz if I'll not refund buyer can do a negative feedback which will harm the account reach
Cancelling postage label
I’m trying to cancel postage label accidentally purchased as it’s states you can for 14 days but it says label can’t be cancelled, and can’t get customer service anywhere, how do you cancel it or get to ask a human for assistance
Buyer collected item, no need to post
I recently sold a lawnmower, the buyer lived local to me so didn't need it to be put on a pallet and be delivered. I marked it as dispatched and he's marked it as received, left positive feedback etc, how long will I have to wait for funds to be rele...
Customer support
I am trying to get a refund from a mobile phone case I bought.The seller is editing my text & pictures so they don't have to pay.I'm confused with eBay's money back guarantee .I can't find anyone to help me.
Unfair & wrong outcome on Payment dispute
Wanted to share a recent horror story to see if I was alone on this or to see if there are more sellers out there victims to eBay ridicules policies on payment disputes!in short:- I sell an item & ship it.- I get sent info from eBay saying it’s been ...
Scamming seller
I bought a steering wheel from eBay and the seller has reposted the exact same wheel on he’s page with the same pictures so I submitted and refund request the seller hasn’t answered and hasn’t responded to any of the message I have sent. It was order...
buyer protection.
a buyer bought 2 toy cars of me for £1.99each [£3.99 pp] [i didnt have one car anymore so i refunded the £1.99 .but he said he didnt get all the money he paid ,[my sellers listing stated £1.99 refund.]of which i think he wants the buyer protection mo...
No credit card only visa
I wish to buy a saw but need to give ages verification but I don't own a credit card .Is there a possible way without a credit card?
I want to sell Shilajit supplement only in United Kingdom
I sell herbal supplements and I want to sell Shilajit supplement only in United Kingdom but I am getting this error please tell me how can I sell it like othersBut I keep getting this problem "Health Canada has warned against using these products bec...
Internal process fault message
Hi, i keep getting the message "There is a problem with internal process [2003] when i want to bid on something , i see from previous questions folk say too much buying or change a card [really] , ive got three cards on 3 different bank accounts and ...
I have posted a puzzle by royal mail but i cant mark it as despatched. What should i do ?.
I have posted an item by royal mail but I cant mark it as despatched. It seems to be saying I should print an evri label?....what should I do ?
Hi. 4 days ago my Facebook account was hacked and a photo of prohibited content was posted there and because of that I have been blocked for an indefinite period. The question is..... is it true that eBay sales depend on Facebook activity. I ask beca...
Refund
I bought something from a seller and he didn’t know anything about it and refused to give me a refund because he’ll get charged. He cancelled my return and has been rude to me. Does anyone know what I can do? It told me to wait until tomorrow for a c...
Resolved! Dodgy buyer wants courier, supposed to be collection only
Hi all, Had a message from a buyer asking if I would send my Collection Only auction item by courier. I said "no" and he didn't reply. A few days later the auction ends, and he places the winning bid! And then messages me to say to send by courier. H...
Buyer protection fee
Why has buyer protection fee turned into a seller fee as virtually all of my recent offers have been with the protection fee deducted? Also the ebay site has beome much more difficult since they upgraded their Microsoft. I had to buy a new tablet as ...
Collection scam
when I saw an item I wanted but it said it was for collection. I asked if I can have it for delivery and they said sure. They asked for my address (I didn’t know this breached agreement). I payed through visa and eBay and then when it was time to sen...
Buyer wants a refund on package on hold in warehouse
The buyers package is held at a warehouse and has not sent me the surchage fee to pay off the postage reuired to deliver the item. He has now asked for a refund. However, if i do this how will i reviece my money or be reimbursed for the loss
Refund for a missing Simple Delivery - Evri parcel
I used Simple Delivery with Evri and the parcel has not been delivered. Buyer has checked the parcelshop but it isn't there and Evri have admitted they don't know where it is. Buyer has now raised an 'item not received' case but only option I can see...
Marking as delivered
Is there a way I or the buyer can mark the item as delivered? I posted the item via Royal Mail not realising I had already selected the pre paid option, so eBay is not realising it’s delivered and not releasing funds.
Getting paid 2 days after delivery - Really
So when did 2 days become 3 days. I am not sure what Ebay is doing other than ruining their business with the recent changes and Ebay protection racket, postage issues and payment holding. On Thursday I removed all of my auctions, removed all of my w...
I am a seller and my item has arrived damaged to the buyer.
Hi! Hope you are all well. i sent a brand new item, and the buyer has received by Yodel post but it’s not damaged. They want to return, which is totally understandable, but the item is now broke, so I have no use for. How can I proceed? thanks
Can't get into my original eBay account
I was entering something to sell on eBay and managed to set up a new account! I've no idea how this happened. I can't get into my original account which has lots of things for sale on there what do I do now
SALES REPORTS
I think the ebay sales reports are very misleading and confusing.It is now very easy to generate a sales report from the start of the tax year (6 April 2024), and what shows on screen must I think include postage, although it does not say so; EBAY ne...
Listing a vehicle
I can't list a vehicle , it keeps coming up with error?
Reporting pirate error
I reported a movie title as being a pirate copy in error.Ebay has removed the title from the sellers listing and are probably watching him closely for future issues.The disc he was selling was completely authentic and breached no copyright rukes.How ...
Resolved! Parcel weight
I have printed a number of postage labels where the weight is to low how do I correct this? Can I just pay the extra at the post office?
Buyer trying to scam me?
Hi all, hoping someone can give me some advice please, I sold an item in auction, small child's toy under £10, postage paid for the correct price of £3.75 after parcel was weighed (it was much less than 45x35x16cms) buyer claimed not to receive it an...
Payments on hold
I’m not a new seller, I sold an Xbox One X 10 days ago it was collected in person I’ve scanned the qr code to verify it, I’m still yet to get payed I sold a chair about 5 months ago that was collected in person and I got payed the next day so what’s ...
Buyer provided Wrong reason for refund
Hi, I have questions about buyer, buyer claimed to refund and reason is wrong items. He says ,” he ordered Pokémon card Uk version and received Chinese card”. I already send my screenshots and prove that I mentioned Chinese card on my descriptions. H...
Setting up Variations
HiI have a Business Account and wish to set up some variations on some of my listings, eg, sizes and quantities. When I create a listing, I have this message in the relevant part of the page ... "Variations are unavailable for this listing. Eligibili...
i retracted a bid and now i can not bid on things
Hello, I recently retracted a bid and now can not bid on similar items. I contacted ebay and they had no idea why I could not place a bid. I am not sure what to do now?
Harder to sell
EBay has become harder to sell stuff .I don't like the whole new format for buying and selling .pluss Evri have lost 3 of my items so I'm out of pocket .
My postage costs for cancelled order
I have just had an order cancelled before despatch.I have refunded the buyer. How do I get my unused postage costs back?
Selling and bidding
Hi all,Ive been a member on eBay for 22 years , I’ve never been so dismayed on how this is run..let me explain,I sold a high valve item, poor customer paid nearly £50 in buyers fee, I purchased the correct postage label , item has been received and e...
Ebay not recognising item ordered but not delivered
I ordered an item from a Chinese company, it was posted and picked up by Evr1 then tracking stopped and no item delivered. Trying to contact the seller was impossible. Trying to get Ebay to recognise the order also impossible. Now i am out of pocket ...
Sold item
I sold an item but as I don't have a printer I paid for tracking using royal mail - and not the pre printed label created by ebay. Buyer has confirmed he had received the parcel and he paid at point of sale but how long will it take for me to receive...
listings rejected (wrongly) for "Offering to buy/sell outside ebay
I have just had a few listings stopped, and have double checked that i have not violated rules in the listings- but they keep getting stopped
Handsaw
Hi I'm trying to list a handsaw did listing postage etc then when I came to list it message says a bladed item can't be sold to under and to look for different postage !! So looked to see how or where and I can't find anything .Can someone please hel...
Background for pics- Advice
Hello, I have a quick question. I am putting my items for sale. When I add my graphics, I have a white background, but when I add them to the eBay product, the background becomes grey, no matter what I seem to do. I have only viewed them in the previ...
Resolved! Cannot edit a listing or reply to a policy violation
Hello all,I need help because I am stuck in the following situation. I have listed an item and included a link to the manufactures website for detailed specs. I suspect this has flagged a policy violation on ebay.I got an email with a general descrip...
Dear eBay, Buyer started a case regarding order number: 14-12804-25530
As can be seen from the history, this item was purchased and paid for on 10 March; posted to the Buyer on 11 March using Royal Mail tracking 0210DEC901396261. There is a full breakdown of the parcel’s movements resulting in delivery on Wednesday 12 M...
When I view my images in the 'Gallery' they are no bigger than the images on the sidebar.
I don't appear to be able to see my images anymore at a large detailed size , having been previously able to. I have not changed my phone, nor settings, however my pictures are all now appearing as below. Also if you use the magnifying lens it is poo...
selling
I am creating a listing to sell a bike but at the point I sent buy it now, it won't let me choose how the buyer will pay. I want them to pay by BACS but it only has a cash option. Is this a technical issue or have I not found the correct option to se...
how can I change to classic seller page
I have recently opened a new account and would like to use the classic seller and seller hub pages
Algorithm
I want to go and inspect an item before purchase, but messages won't allow the seller or myself to exchange addresses or phone numbers.The AI assistant is a joke so got nowhere down that route.Any solution?Thanks,Simon.
Suspected Scam
Hi, I think I am a victim of a scam taking place. I advertised the item for sale which I had previously sold via marketplace but had forgotten to delete the listing on eBay. I received a notification to verify that the item had been dispatched and ad...
Pacel returned to me (sender) incorrect details from buyer
Sent parcel but just checked tracking and it's being sent back to me stating correct address couldn't be identified. Messaged buyer but no reply yet. What do I do ?
just sold a record
just sold a record and the buyer has come back with pictures saying that its damaged.and now is demanding a full refund. anyway the pictures he.s sent are not of the album ive sent him it looks like he had a damage copy and is trying to rip me off, i...
Account restriction
Hi, I haven't used my account to sell for a couple of years and I've just discovered there's restrictions on my account. How do I resolve this please. I've checked my emails and messages and I can't find any info regarding this.
Help paying
HiNeed help ebay will not let me pay when I buy All card details are correct was buying before no problem Why will not let me now
Returnable item
Hi , Please, I have only questionMy friend purchased From me shoes came from USA From his account And after he recover the shoes, he give to me, but I find problem for the size, and he tried to return it back But he get Message from eBay saying he ne...
Does EBay deliver to kuwait ?
Does EBay deliver to Kuwait ? Or to India ?is there any thing I need to know ?
Registering with hmrc
So I have seen we have to register with hmrc if we sell over a certain amount. So what does this mean in terms of what we pay, how we pay, when do we pay etc. I have bought and sold a few bits and have not really dealt with tax man have always had it...
Listing removed and told fake
Why does my listing keep getting taken done and telling me is counterfeit when it isn’t
Address fault
I received an order, clicked on it and the order asked me to send to an address in England. I did so. I then discover that the buyer lives in the United States. I went back to check the order and there is a part that says 'show recipient address', I ...
Getting a buying restriction removed
I’m trying to buy an item but I seem to have personally restricted and I have no idea why. Is there a way to get this removed? I’ve tried contacting the seller but I’ve had no luck in getting a response. Any help would be greatly appreciated.
Steering lock
Over a month ago I purchased a steering wheel lock. But when it arrived it was not the colour advertised and more importantly would only work on a left hand drive. After many texts the seller agreed to send a return label for a refund. However when l...
Bonsaii 12-Sheet Cross-Cut Shredder P4 Security 20 Min Run Time, 16L Bin
I purchased the above item on Ebay at the beginning of November last year. After only very light usage it broke 2 months down the line. I contacted the seller and, after several messages back and forth, he agreed to give me a 40% refund but has not r...
Editing A listing
Hi, I have a list with a variation, but when I try to edit it, it doesn't take me to the edit page and goes back to the beginning.
Item has been Delivered but not showing up as delivered
My Buyer has received their Item which I sent Tracked 48 but it’s not showing up on Ebay, i uploaded the Tracking No when it was posted. From what I understand Ebay release the Funds 2 days after an Item has been delivered now but if it’s never going...
Sneakers
Hi I keep getting this message when making an offer for trainers "sorry we are experiencing a technical problem (500008) does anyone know what this is about
Resolved! Scamming Seller
I bought an item for £170, last week, when it arrived it was damaged. i tried to initiate a return and chose the wrong button. This allowed the seller to close the case and every time i tried to appeal it says 'case closed, cannot appeal.'I spoke and...
Special delivery
Payment is still on hold post by special delivery buyer received buyers received item
Evri lost the the parcel
Does EBay protect sellers of courier has lost the item I posted?
Postage label issue
I have sold a large item on Ebay. (195cm x 40cm - Billy door) The buyer's postage label is considerably less than what carriers charge. I am new to Ebay and have a worrying feeling that the postage label of £6.76 will not be enough and I will be face...
Resolved! returns
Hi, I have contacted the seller for the return due to ebay policy: "the item doesn't match the listing description' and also 'it is faulty ". On his photos /description nothing said about moth holes and yellow stains from the past use. Only about 1/ ...
International sales have gone
Hi all I have been selling lots of stuff to the us market and suddenly nothing at all . I have contacted eBay numerous times but can’t get an answer . my seller performance was slightly below average due to things being stolen from me and couldn’t fu...
Resolved! Just noticed some damage
Hi I am selling a petrol rotavator on a auction I have 39 watchers and bids.i was in the process of packing it for dispatch and I have noticed a quiet serve petrol leak on the primer button I am selling as very good condition so don't know what to do...
Postage
Hi,I was selling item with good working condition,my buyer received it damaged and it stop working,I marked parcel as fragile on all sides but delivery company don’t take care of it,how can I receive compensation for it,thanks
Resolved! Automatically charged postage when I wanted to collect in person
I recently made an offer for an item which advertised collection in person available. The offer was accepted and eBay took payment automatically together with payment for postage. The seller can’t refund the postage as he says eBay keeps it. Any idea...
Resolved! bought a camera and it dosent work
ive bought the slr camera bundle and it has arrived and it dosent work and wont reed any compact flash card ive bought a new card and still dosent work
Vouchers
I am a blue light member. I have a voucher code for Ebay purchases. When voucher code was added, it wouldn't get me beyond to confirm and pay. What is the way to make it possible to accept the voucher code and pay the order?
buffering why does my ebay connection keep buffering recently . it doesn't happen with other sites
why does my ebay connection keep buffering recently . it doesn't happen with other sites
Confusing situation concerning refund taken from available balance and reduced withdrawal
I will try to keep this factual and brief as I am losing the will to live!, having spent just shy of 2 hours on web chat trying to get a satisfactory answer with unacceptable delays in responses and generally just being swept along with their ridicul...
Parcel Evri code not working
The scan code for the parcel we are sending is not working when we take to the drop off point.
Resolved! Free postage (setting it)
Hi all, Hopefully a quick solution, How do I set up FREE POSTAGE for sending an item. I have sold on eBay for ages using my own postage (stamps that is) but that option seems to have disappeared with eBay just offering automated none sensical answers...
Resolved! Collection Only risks
I am wanting to sell some large / heavy items that can't be posted so will be selling as Collection Only.In the past I've only ever done cash on collection but understand that can't be done anymore. What are the risks now if a buyer who has collected...
blocked member bidding
why is the member I blocked making offers to buy? I checked the id in blocked members and they are still making offers! I don't trust buyers with odd behaviour....
Account restricted
Hello My account is restricted for no reason I have money in there to withdraw I have sent my Passport over to verify my identity.1. Has this happened before to anyone?2. I have 100% feedback no issues just sell sports cards.3. How long does this...
Resolved! item damaged in transit
Hi,Hope someone can shed some light in this matter. I can see others have had a similar problem.I sent an item to a buyer with Evri couriers(label was taken off the ebay site) Whilst checking a day later on how movement of parcel was going I read Par...
Bladed items - eBay Policy?
Is it just me or is anyone else fed up with the way that eBay implements new policy without any regard for the impact on sellers?At the moment, my listings for an electric jigsaw and an ornamental letter opener are being blocked until I add an age ve...
Refund postage on charity sales
The current inability to send an invoice & in particular a combined postage one has created a new problem. I made a part postage refund today to a buyer of two items. Instead of taking this refund from the postage that I charged it took the bulk of t...
Resolved! Without bank account
I don’t have a bank account as went bankrupt. Finding it hard to get a new one. Can anybody suggest tell me the best way to get my funds off eBay without a bank account as I sold some products and want to receive my money?
refund overdue
I have been waiting seven months for a refund, Now the seller is asking for my paypal email to send the funds but of course ebay will not allow email addresses to be sent in messages.Any ideas on how to proceed.
Sold item but no notification that an item has been sold
Hi, just wanted to know if anybody else has experienced this,I have sold an item but eBay but I have not received an email informing of this haven’t and it also doesn’t show that i have sold an item on my sold list but it shows that I have an item wa...
auto re list glitch !
just noticed when my unsold items are auto re listed they are defaulting from royal mail to Evri tracked , that I don't use , and also they have changed to , SELLER DOES NOT ACCEPT RETURNS, which I do to help sales, so i have to spend every morning m...
Damaged in transit
Hi I sent an item via evri and have been told it’s “damaged beyond repair” the buyer has obviously been refunded but I’m now out of pocket, I’ve contacted packlink but not heard anything, just wondered if anyone else had been there and how long I sho...
returns
Does anyone know if Parcel Force collect from the buyers address. I am returning an item and clicked on Parcelforce, got a label but no idea if they collect.
Unpiad fee
HiHas anybody had a sale completed and not been paid for it? I had a sale completed and it said payment due, when I went to my ebay balance to draw the money it wasn't there. I have contacted customer care 3 times and the are telling me it was to cov...
Is anyone else struggling to sell anything?
Hi, just wondering if it's just me or is anyone else struggling to sell? I have over 100 items on and not 1 has been bid on . Very few views and even less watchers .. I am about ready to give up with ebay
cancelling a postage stamp
The buyer of my item would like to collect the item but I have the postage label already, he has been charge for the postage. Ebay is stating that I cannot cancel the label.what should I do? do I have options?
Unable to contact ebay in regards to seller not following ebay policy for return and refund.
Seller refuses to send me a return slip with an address, they've just taken a picture of a blank one and sent it, ebays useless automated system has accepted that as a return label when its not even got a bloody address on it! I cannot further to eba...
how to get first sale on eBay
its been almost month im not getting sales on ebay
Invoicing
Does anybody know anything about all of a sudden when I sell an item eBay sends the invoice to the buyer and not me like before, I sold 4 lots to a buyer couple days ago and was unable to combine the postage as I always do, all that was showing was c...
Holding amount on creditcard . Im a buyer
I bought an item for £8.58 now my credit card has an holding amount from Ebay of nearly £3000
FEES
REALLY DONT UNDERSTAND WHAT PERCENT EBAY ARE TAKING FROM ME SOLD 100 POSTCARDS FOR SUBTOTAL £523.92POSTAGE £22.80SALES TAX £53.11ORDER TOTAL £599.83 TRANSACTION FEES £93.06 ORDER EARNINGS £453.66 CAN SOMEONE EXPLAIN WHY I AM PAYING SO MANY FEES ?? TH...
Listing condition only allowing new option
Hello I am trying to create a new listing but on condition it only allows me to select new, no other options are showing. Anyone know what to do?
payment holds
hi im hoping someone here can help me understand what is going on i sell Pokémon cards on ebay and most of my cards are 99p cards which i offer royal mail 2nd class untracked for 0.85p like all the other listings that sell the same kind of cards so o...
Shipping cost anomaly
Why on my list an item form does it say buyer pays for shipping as I requested the when my item is listed it says the seller pays for shipping free to buyer
Been scammed
I have been scammed
Buyer Requested Return But No Explanation
Buyer has opened a Return Request due to Missing Part. They're ignoring my request for further information, e.g. what is missing. How do I proceed?
Return money to buyer
I sold an oven to someone for £160 and the post was £14. Total buyer paid is £174. We have agreed to cancel the order the I need to pay him back the £174k yes my balance from his original purchase is now only £155 therefore I need to oat an additiona...
How do i get help when a seller is playing games?
I have bought and paid for an item, consisting of 8 units Seller messages me, oh dear I don’t have exactly that anymoreCan I send you this instead - photoNo that doesn’t suitMore photos sentOk I don’t mind accepting xSeller sends another photo - this...
New postage policy
Good EveningToday i sold an item and have found that the postage function has changed.Previously i would print the address and take the item (s) to the post office and pay for the postage.I use a PC / Desktop for all my ebay buying and selling and al...
Creating an Advertisement technical error
Hi iam trying to create an ad to sell my car which is have done before it keep coming up sayin sorry unknown error
Delayed authentication
I’ve sold a pair of shoes and shipped them on the 8th for authentication, and they still yet to be authenticated. Customer is getting upset as it’s take ages. anyone else had issues with getting anything authenticated, and who to contact to get this ...
Collection only
How can I let a buyer collect from my house
Retract bid
I would like to retract my bid I have contacted the seller they said they will cancel my bid but don’t no how to, I bided on a motorcross bike as a non runner but didn’t no it was already striped down I fort it was a complete bike.
Auction Reserve Price Query
If my maximum bid exceeds a reserve price, do I pay my maximum bid, or do I pay the equivalent of the reserve price if there are no other competing bids over that reserve price? Thank you.
Resolved! Payment on hold
Why are my payments on hold for an item that has been posted and delivered and confirmed by royal mail? How do you get ebay to update the information, I can't seem to get hold of anyone.
Bid failed
So just lost out on an item my max bid was £7 and I was winning at £5.20, when item ended it said I didn’t win it and it sold for £4.20 !!this happen to anyone else? So annoyed
HMRC tax reporting and expenses
Ebay have asked for my NI for reporting to HMRC. I have a business and complete a self-assessment. My eBay sales are nothing to do with this. I'm a private seller. Mostly selling, from my loft, issues of Radio Times from the past 50 years. So I excee...
Is it possible to refund postage for combined postage with simple delivery items?
I have sold 2 items to one buyer. They have asked if I can combine postage, which I am happy to do. Both items are simple delivery with prepaid labels. How does the buyer get a refund for the unused postage if I post both items together using just on...
Ebay purchase through Klarna
I just purchased an item for £995 through Klarna pay in 3 the first payment has left my bank account but it's not showing on my purchase history, my Klarna account and the seller has not recirc any notification of the purchase. Would anyone have idea...
Upload videos
I have been asked my a potential buyer to send a video how do I do that
Buyer does not cancel best offer and now that I have shipped they do not want item
Buyer did not cancel their best offer made on 17th March, which I accepted the following day 18th. They then messaged me once they had seen I had shipped the item stating that because I hadn't agreed the deal in the message conversation, that they of...
Stopping a refund
I have asked for a refund. Opened a case and all that. The item has now been delivered. How do I cancel the refund request?Thanks
Postage
Hi, I bought a new motor for my washing machine and paid extra for the 24hr DPD courier to get it here asap. The seller then sent it with Evri and now I'm sat here waiting till god knows when to be able to fix the washing machine. I've messaged the s...
Returns
I would like to return a tv unit which I ordered, due to it arriving with a broken hand and also it’s a corner unit, but unfortunately doesn’t sit into our corner well. The problem I have is that eBay have sent me a QR code for a label for £3.95, for...
Resolved! Buyer protection fee
why as the seller have i been charged the buyer protection fee on ebay uk ?
Are sellers now being victimised on ebay?
i do believe since this new payment scheme came into effect from ebay in february that sellers are getting a little bit victimised here and on that i mean for instance having to fork out there own money to pay for postage to then wait a couple of day...
Are customs duties payable on delivery from China to Bulgaria?
Hello All, I am buying for first time and please could you help me? Are customs duties payable on delivery from China to Bulgaria? I ordered from:Seller:honor.mall902, 903-a49, Yinli Building1001 Hongli Road, Tongxinling Community, HuaqiangShenzhen, ...
EBay Customer Support
Hi,Is eBay Customer Support currently offline?Been trying over last couple of hours to contact someone however when trying to speak to agent it says chat is either offline or call us option is closed?Thanks
Royal Mail Claims and eBay Managed Payments
Just wondering it any sellers have any advice on how to interact with Royal Mail over claims now that managed payments is a thing. I sold an item on eBay for £20 + £3.39 postage, sent it out the next day via Tracked 48. The tracking never updated bey...
Age Verification For Non-Bladed Item
I'm new to Ebay and want to buy a replacement foil for my electric shaver.Unfortunately, for some weird reason, it asks for age verification even though the product isn't "dangerous". The last time I had a credit card account was over twenty years ag...
Wrong address provided by buyer
The buyer provided the wrong address and now the item is being sent back to me. Once received, they now want me to send it to another address once I have received the item? Where do I stand as a seller?
Buyer protction fees
I have noticed a massive drop in sales since this rip off fee was introduces, plenty of lookers but no one buying.Have you noticed this as well.
First listing
We are a new company to eBay, we have created a listing and posted. On my eBay listing is active but when we search eBay we are unable to find it anywhere. Any help or suggestions greatly appreciated.
call back?
Does any one know whats happening with CS call back?
I want eBay to ring me please
eBay ring me
Return address incorrect
The return label I provided had an old address on it . is there anyway of cancelling and resending the return label with the correct address? I have already changed my return address etc to the correct address just need to change the return label. th...
Problems with global shipping service
Hi, I am having issues with their global shipping Global shipping service. I have a buyer in America who is being told I do not ship to his location. I managed to contact support on Monday who told me there was a global issue (see chat below) and it ...
History Vanished
I recently purchased a USB Data cable for printer to computer through ebay. I have the receipt on Pay Pal but it seems to have vanished from ebay history.Any reason?I need to contact the seller as the cable seems to work off and on. Any advice or ide...
Previous buyers being told I no longer ship to them!
Hi, I'm getting messages from previous buyers saying that they're getting a message stating 'Unfortunately, this seller does not ship to your location!' when trying to make a purchase, I've contacted ebay & all my listings are set up for worldwide sh...
Refund
Hi. I won on a bid and the seller changed he's mind and he doesn't send my order. I asked for refund but he said he did not get money on he's account but on my account show it has been pay .What can I do to get back my money.
Postage fee for 3 items not one
HiI have sold an item and the cost for postage is £13.62 each. My buyer has paid for 3 items but only postage for one. The buyer is willing to pay the additional cost of £27.24.How do they send that to me so I can purchase two more lables. Thank you....
HMRC LETTER
Does anyone know what reports ebay have actually sent HMRC? I’ve got a letter just saying you may owe tax up to April 2023 from online market sales. I’m presume it’s ebay but I’m slightly in the dark as to what HMRC have received. I can seem to find ...
How to cancel order for wrong item?
I need to find the order number for an item I mistakenly tried to buy a couple days ago. Realized it was wrong item right before paying. Seller will cancel it but needs the order number which I can't find and Ebay hasn't replied. Appreciate help. Tha...
Returns
Does anyone know if it's possible to reinstate a return? I wanted to add a second item to a part return so I canelled the return thinking I could redo it. I can't reopen the return. The seller is happy to accept my return but it needs to be done thro...
phone battery problem
Hello, I bought a replacement battery for my iphone in July 2024, it has swollen and no longer works. I have contacted the seller about it as I expected it to last longer and not swell up. They said I have a lifetime warranty and told me a replacemen...
Selling separate items
HiI have several separate items listed for sale and someone would like to buy two of them. They are asking if these can be bundled together to save on postage. Is this possible?Thanks
Payment didn't go through
I had attempted to buy goods on eBay through financing. As the transaction was being sent through Paypal credit, I guess someone else had bought the item before the financing had went through. Now Idk where the money I had attempted to buy the item w...
Buyer protection fees still on my business account?
After seeing that eBay has recently added buyer protection fees to private sellers listings i finally decided to change over to a business account (I know i should have done it long ago).Since changing over several hours ago nothing has changed and a...
hi i need to change tracking info as the postage lable ebay provided wouldnt cover postage,
if i go into lables it says i cannot cancel it,my funds are on hold until it shows as delivered ,help
No 6 digit code
I have paid for a vehicle and the seller has made me aware that a 6 digit code will have to be provided at the time of collection. This doesn't seem to be anywhere on the order details and I am just querying whether there is anything else I need to d...
