phone battery problem

[simon11380_0]

Hello, 

I bought a replacement battery for my iphone in July 2024, it has swollen and no longer works. I have contacted the seller about it as I expected it to last longer and not swell up. They said I have a lifetime warranty and told me a replacement would be delivered in 4 to 5 days. I waited and then contacted them again when it did not show. They then said that Royal Mail were being slow and wait a further three days. It still has not come. I am not sure where I stand with this but the battery should have lasted longer. They put in a message that I have a lifetime warranty, can I use that to get my money back on it? 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You'll be too late to claim from your payment provider as most offer 180 day protection.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@simon11380_0