Faulty item

[joespencer1965]

I purchased a portable basketball hoop in October '24 for my children but unfortunately the backboard has become detached from the upright pole. I have messaged the seller twice without any response, and it has been over a week since mg first message. I cannot find how to contact ebay over it.

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try your payment provider for help with a refund now.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@joespencer1965 

[jckl1957]

Given the length of time you have had the item, you may have to replace it or repair it.  As advised, you are out of time to do anything through Ebay.

[joespencer1965]

Thanks for your response. I didn't expect a refund or replacement. I just don't like the fact the seller has not replied in any shape or form. Sent from Samsung Mobile on O2